Brainium Information Technologies

BACKGROUND

Introduce your business and what you do there.

I’m a director of a home services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We hired Brainium Information Technologies for website development and enhancement. Our goal was to customize and enhance the website that we had. 

SOLUTION

What was the scope of their involvement?

We gave Brainium Information Technologies all the details and hired them to review the code. Key technologies were PHP and Laravel. 

What is the team dynamic?

We worked with two developers and a project manager throughout the engagement.

How did you come to work with Brainium Information Technologies?

We found them through Clutch and a few other review sites. We read their reviews online and thought they would be a good partner. 

How much have you invested with them?

We invested about $16,000. 

What is the status of this engagement?

We worked together between January–August 2023. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Brainium Information Technologies’ work did not meet our expectations, and they were not honest in the quotes they provided. We worked with their developers, and they had access to the code, but during the process, our developer vanished. This developer had everything, so we had to bring in someone new, and they had to rebuild everything. 

Their team is not customer-centric, and all of our data is gone. We paid them in advance, and they did not complete the job for us. 

In what specific areas can they improve?

They have very weak processes in place regarding data, security, and ethical integrity. One of their employees took our code and left because they didn’t have security measures in place. 

How was project management handled?

We tried to reach out to our project manager because they took money from us and didn’t deliver. They were unresponsive and were not open to any ideas we provided. 

What advice do you have for clients with similar needs to yours?

We wouldn’t recommend anyone engaging with Brainium Information Technologies, but if you do, you should ensure they prove they can do the work before you give them any money. 

BACKGROUND

Please describe your company and position.

I am the Owner of an AR tech company

Describe what your company does in a single sentence.

Augmented Reality tech business driven to make AR easy to use and more affordable for everyone.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainium Information Technologies to accomplish?

• Create an AR app MVP

SOLUTION

How did you find Brainium Information Technologies?

Online Search

Why did you select Brainium Information Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Brainium Information Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brainium helped me build an idea and make it real. We worked together in building the most easy to use, no-code solution for augmented reality. We are now working together to spread AR to various other clients. It's a great working relationship. It's like Brainium is an extension of my business. We currently have 3 apps launched that we have worked together on.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched the MVP app first, both Apple and Android, and have close to 10K users on the platform. We since then have done two white label versions and have another coming.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They do deliver on time and keep me updated on progress throughout. They are always willing to answer my questions.

What was your primary form of communication with Brainium Information Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

They are always looking to make things better without me asking. They will continue to tweak and refine things without additional cost. They are always open to discussing new ideas and projects as well.

Are there any areas for improvement or something Brainium Information Technologies could have done differently?

Not really. I think they were very good about being honest and sticking to the budget unless told of additional needs for the project.

BACKGROUND

Please describe your company and position.

I am an executive of LetterBetter Academy

Describe what your company does in a single sentence.

Online language instruction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainium Information Technologies to accomplish?

• LMS development
• Website Redesign
• Admin CMS

SOLUTION

How did you find Brainium Information Technologies?

Online Search

Why did you select Brainium Information Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Brainium Information Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached Brainium Infotech to provide a redesign of our website as an entry point for customers into our LMS. The homepage is meant to capture and convert visitors into paying customers. Once registered, they will gain access into our custom-built LMS, which Brainium is also designing. Teachers will also use the "Teacher" version of the LMS, which will also have full functionality and integration with Zoom, where live video classes will take place. 

Classes are pre-paid through packages of tokens which can be used to pre-book classes. The entire scope of the project has been split into several milestone deliverables, based on percentage of completed functionality of the entire property.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The second phase of this project has shown strong leadership and organization skills at the management level. The development team is dedicated and open to communication. They seem to understand the needs of the project and have shown an ability to find solutions to facilitate best practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project has had two phases of development. The first phase did not demonstrate an acceptable level of management in our opinion. Since the appointment of a new project manager, there has been a significant uptick in output and quality of work. The new manager has been extremely responsive to the project's needs.

What was your primary form of communication with Brainium Information Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

For a medium-sized development firm, they seem focused on providing customized services to their clients.

Are there any areas for improvement or something Brainium Information Technologies could have done differently?

As we have mentioned, the project has had two distinct phases of development. We feel that if the project had kicked off under the current leadership, the overall experience would have been even better.

BACKGROUND

Please describe your company and your position there.

I am an executive of a PropTech start-up in Dubai, UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

The team helped us to develop some new features on our web portal, as well as optimising some already build features. Brainium helps us to improve the overall usability of the portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We saw good reviews online and had an introduction call with their team to make our decision to try out.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Product walkthrough, requirements alignment, custom WordPress development, with PHP. Delivery of key enhancements to: Data Analyser algorithm, Profile creation, and property listing details.

How many people from the vendor's team worked with you, and what were their positions?

• Client support
• Project Manager
• 1 web developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still continuing the work, hence we cannot provide metrics such yet. But we will expect our customer acquisition funnel metrics to improve.

Describe their project management style, including communication tools and timeliness.

Project Manager was acting as project oversight. Our team works directly in close collaboration with the web developer. This model worked extremely well for us.

What did you find most impressive or unique about this company?

The team communicated very clearly at all times and delivered outputs quickly.

Are there any areas for improvement or something they could have done differently?

There was a small miscommunication about the style of some CTA button. Hence web developer used one type button from the designs, which we then changed to the right type. But this was purely a gap in our own communication.

BACKGROUND

Please describe your company and your position there.

I am the owner of the site which has been redesigned. It provides the principle and methodology of better human lives and other dwellings as propounded by Sri Sri Thakur Anukulchandra the latest incarnation of the fulfiller the best.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

The site was last designed in 2012 since then I didn't change the software or any technology by now 2022 it was vulnerable and outdated due to ever increasing cyber threat, This triggers me to find any alternative which I found after consulting with Brainium to redesign the site and at the same time increase the traffic.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since I knew Clutch earlier due to its authenticity and genuine review without delay, I searched for web development company based in India and after long search I found Brainium is best that suits for me from the point of view of technology, skill, expertise and cost effectiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After contacting them we had some initial discussion on WhatsApp. After two or three meetings we finalize the contracts, deliverables and launching dates and started the project in Sept. 2021.

How many people from the vendor's team worked with you, and what were their positions?

The team was lead by Mr.Swetabja and I think quiet a few designers, network engineers and web developers were working at different levels of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the site had already an in built traffics, I found a significant increase and feedback about the new design of the site having provided the new Bookstore and multilingual Download Sectiion which helps the disciples to download their choice of books at their personal equipment. That was the mission which I was intended for.

Describe their project management style, including communication tools and timeliness.

Nothing that much special very simple we were using WhatsApp and email for exchanging the site pages and approval if needed we had VDO call for some minutes to deliver what I expect to some particular pages. Although there was time difference of 10 and half hrs. between New York and Kolkata but that didn't appear to be any hinderance in the project.

What did you find most impressive or unique about this company?

Since it was developed on new software and technology, so they provided me admin training and some tips of managing at background and best part is that they have assured me that they will provide lifelong service as the intent of the site is for betterment of Humanity and good cause.

Are there any areas for improvement or something they could have done differently?

As we know technology always surprises you so does with us. We had some cache issue with the hosting after launching but that was gradually fixed by consulting with hosting company.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of CFC Solicitors, a solicitors firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We needed help with web design and development.

SOLUTION

What was the scope of their involvement?

Brainium Information Technologies designed and developed our website from scratch, which I’ve built on over the years. I'm not sure what technologies they used in the project. I just told them what I wanted and asked them to realize it for me. We continue to work together.

What is the team composition?

I've worked with 2–3 people from Brainium Information Technologies.

How did you come to work with Brainium Information Technologies?

I found them on Google and chose them based on their review and pricing.

What is the status of this engagement?

We started working together in October 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site’s usability and accessibility are great. They’ve managed to turn our website around in 5–7 days, which exceeded our expectations. Above all, everything’s right on target.

How did Brainium Information Technologies perform from a project management standpoint?

Their project management process is excellent; they stick to the set schedule and budget. From the first time I contacted Brainium Information Technologies, they’ve been very proactive, accessible, and collaborative. We communicate via email, but recently, we’ve been using Zoom, too. They understand our needs, and they give us options for work templates.

What did you find most impressive about them?

They get back to us promptly within 24 hours, which assures us that somebody is dealing with what we want quickly and efficiently.

Are there any areas they could improve?

No, I’m really pleased with Brainium Information Technologies. 

Do you have any advice for potential customers?

I highly recommend working with Brainium Information Technologies because their pricing structure is extremely fair, and they're very creative.

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of an online video streaming service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We needed to build mobile and web applications for iOS and Android.

SOLUTION

What was the scope of their involvement?

We had two separate projects with Brainium Information Technologies. They had to build everything from scratch, except the design. We initially provided everything to them; all they had to do was convert that into a workable product. They chose WordPress as the backbone of the tech stack, built it, and launched the product. Also, they supposedly offered a lifetime warranty on their work, so they’d work on technical support next.

What is the team composition?

We initially had direct contact only with the project managers. As things started to go downhill, we cut off the middleman and started working with the developers. We had two developers for each project.

How did you come to work with Brainium Information Technologies?

I found them on Upwork or a site for web developers.

How much have you invested with them?

We spent about $20,000.

What is the status of this engagement?

We worked together from May 2019–January 2021.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

They tried to work on the issues, but their effort was minimal. We had to keep pushing them to keep working, which is why our engagement was so long. However, they ignored us, so we had to keep pushing them and complain nonstop. They’d do a little bit of work, but that work would be wrong, and we’d be the ones who’d catch that.

How did Brainium Information Technologies address the challenges that arose?

In summary, they did the bare minimum. When we complained about something not working, they would tell us they would fix it because they knew they were doing the bare minimum.

Describe the impact this engagement has had on your business.

The mobile app was so bad it just had to be scrapped. We never used it. Brainium Information Technologies promised it’d take three months to do it, and it took a year to complete it. However, we had to push them constantly; they made constant errors and never tested anything. After a year of telling them it was wrong, we just gave up and never launched it.

How was project management handled?

It was terrible. We had to speak directly with the developers because the project managers didn’t do anything. We’d say something to them, and they didn’t relay the messages to the developers properly. Everything took forever because the project managers were worthless, so we cut them off and tried to work directly with the developers.

In what specific areas can they improve?

They have to improve their communication. The team wasn’t upfront, and they didn’t tell us about progress. We’d wonder what was going on with an update, and then they would reply that they had launched it two weeks ago. We’d go back and look at what they did, and it’d be wrong — this happened multiple times.

In summary, the communication was terrible. They would do things without talking to us about it, and when we looked at the work, it was completely wrong because they didn’t ask any questions.

What advice do you have for clients with similar needs to yours?

Don’t work with them; read the negative reviews. I went back and looked at the negative reviews, and they listed the same issues we had. Brainium Information Technologies seems nice and friendly, but they don’t work. You constantly have to hassle them, and the process takes so long that you eventually become the project manager.

Therefore, know that they’ll do the bare minimum if you come into this. If you want to work with them, you’ll have to be the project manager, and it should only be a small scope.

Company Responses

The vendor responded on Feb 11, 2022.

Thanks for your feedback. I understand your concern. What I didn't understand is that we finished the website 3 years back. And finished the app 1.5 years ago. Both of them are still uploaded to the server and making businesses.

You were very happy with the website/app when we developed it.

And we made so many functional enhancements after delivering the final website. The functional enhancement comes when someone gets positive feedback or is happy with the overall performance. The review of 0.5 rating doesn't imply the same! We always got genuine feedback from all we served and will expect the same in the future.

BACKGROUND

Please describe your company and your position there.

I'm a CEO of a creative agency based in San Francisco, CA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

We needed ongoing support with web development. We were looking for a trusted partner to take on some of the web dev, based on design files we provided.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for several companies online and found Brainium's offer of a ongoing dedicated developer would be the most flexible and offer consistency and responsiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goutam from Brainium supported our WordPress and Webflow development efforts for years! We couldn't have done it without him, and the work was excellent with progress made daily, clear and consistent communication.

How many resources from the vendor's team worked with you, and what were their positions?

1 FT front-end website developer was dedicated to our projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched dozens of websites, delivered on time and budget for many clients in the US. This allowed us to grow into more services like online ads and social media.

Describe their project management style, including communication tools and timeliness.

Direct daily communication with our dedicated developer, who was hands-on in our project management tool.

What did you find most impressive or unique about this company?

We couldn't have done it without him, and the work was excellent with progress made daily, clear and consistent communication. Gratitude and success to the entire team at Brainium.

Are there any areas for improvement or something they could have done differently?

On-page SEO could be applied more consistently, and SEO services could be proactively offered.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online menu directory.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We needed someone to build a custom software that’s specific to my industry.

SOLUTION

What was the scope of their involvement?

They’ve fulfilled four of their deliverables in relation to custom software development, where they mainly focused on the technical aspect of building the website. They used Node.js on the backend and React on the frontend. Moreover, I provided some documentation, requirements, as well as content for the About and Legal pages.

I’m still in process with Brainium Information Technologies, as we work towards the last stage of the projects — we’re doing some last-minute cleanups and audits.

What is the team composition?

I’m mainly in contact with the project manager and work closely with two developers.

How did you come to work with Brainium Information Technologies?

I reached out to ten different companies on Clutch and asked them to give their proposals on building the site. After reviewing all the proposals, we found that Branium was the best fit for what I needed.

How much have you invested with them?

So far, we’ve spent around $3,600.

What is the status of this engagement?

Our ongoing partnership started in February 2021. I’m going to need maintenance on my site down the line, so they’re going to be available when any issues arise.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From what I’ve noticed, they provide me with high-quality code and exceptional customer service. They really understand our needs and whenever we have questions, they would always be there to clarify.

How did Brainium Information Technologies perform from a project management standpoint?

We mainly communicate through email, Google Meet, and had a WhatsApp call with someone from their sales team at one point.

What did you find most impressive about them?

We’re impressed with their communication skills and their understanding of meeting deadlines. There will always be obstacles for any project, but because they’re able to communicate clearly every step of the way, it really helps overcome the issues that we go through. Overall, it’s been a positive experience working with Brainium.

Are there any areas they could improve?

No, because I’m satisfied with their services. They’re always on top of their game in terms of what needs to be done and improved on.

Do you have any advice for potential customers?

I would suggest reading reviews prior to hiring a company. That’s what I did when I decided to go with Brainium to build my site. I would also suggest shopping other companies before going to them, because they’re really reasonable in terms of their pricing.

BACKGROUND

Please describe your company and your position there.

I am the cofounder and CPO at SaveOr, a digital property management service for estate planning purposes

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

I hired branium to help us build our MVP so that we could come to market. We hired them to create a mobile app and website on the same server.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended to Branium from other positive reviews from people involved with the Maryland Small Business Consortium. The deciding factors were great price and strong past quality reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was a complex data-based app. We had the key deliverables of our logo, website, and mobile app for IOS and Android. The technologies that they used are react-native for the app development, and they communicated with us via basecamp and zoom. The project steps included many planning virtual meetings with the website being developed first. They sent us wireframes which we were to edit and return, they reworked them, and then we approved. They did the same for the real website, and then for the mobile apps in a few rounds. They gave us great access to achieve our product perfection and dreams.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager, Samik, was our main point of contact, and he did a fantastic job moving the product along and explaining everything to my partner and me, who are not tech or code-savvy. The team, however, consisted of a front-end and backend developer, and more.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The measurable outcomes that we have had thus far are mostly great satisfaction from F&F, as we are not going to market yet, as our business plan has us searching other routes. However, everyone that we have shown have been impressed with the quality, functionality, and design of the application.

Describe their project management style, including communication tools and timeliness.

Samik, our product manager, worked with us very often over basecamp and google meet. He was very timely in his responses and returned work to us quickly.

What did you find most impressive or unique about this company?

Most impressive was their willingness to go the extra mile to assist us and make sure our product was perfect in our eye. They were very helpful to make sure that we loved what they were creating.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything at the moment, as we had a great experience.