Big Red Jelly

BACKGROUND

Introduce your business and what you do there.

I was a city council candidate for my local city council.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I needed a website for my campaign.

SOLUTION

What was the scope of their involvement?

I provided them with a few ideas, a basic color scheme, and photos. They developed the website and offered hosting and maintenance for a limited time. The website was built using Wix. 

What is the team composition?

I primarily worked with Naomi (Wix Director & Brand & Build Strategist). 

How did you come to work with Big Red Jelly?

I found them on Wix, and after looking at a few different options, Big Red Jelly had the trendiest and most contemporary website, so I decided to move forward with them. 

How much have you invested with them?

I spent less than $1,000 with Big Red Jelly. 

What is the status of this engagement?

I worked with them between September–November 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I felt like it helped some people decide who they wanted to vote for, and I believe that with Big Red Jelly’s help, I had the highest quality website out of all the candidates who ran for the position. 

How did Big Red Jelly perform from a project management standpoint?

They met all the deadlines and stayed on budget for everything. We communicated via email, and Big Red Jelly created videos with tutorials and explanations on how to fix things on the website, which were easy for me to follow. 

What did you find most impressive about them?

They completed the website very quickly, and Naomi immediately understood what I was looking for. We worked well together as a team, and their prices were very impressive. Big Red Jelly was thorough in their work, and they always made sure that they were communicating everything. I was particularly impressed with Naomi and the level of support she provided. The team was creative, and they wanted me to be successful. 

After working with Big Red Jelly, I learned that website building wasn’t as scary as I initially thought.

Are there any areas they could improve?

The treatment I had during the building phase was wonderful, but once I switched to maintenance, the service dropped off a bit. 

Do you have any advice for potential customers?

Be very clear about what you want to communicate and know your message and color scheme. Know how much feedback you want and how often you’re going to attend to the website, and make them aware of your expectations. You should also be clear if you want a generic website or if you want more uniqueness to it. 

BACKGROUND

Introduce your business and what you do there.

I’m an art collector, writer, photographer, and documentary filmmaker.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I engaged Big Red Jelly to update my website. My goal was for the website to show examples of the art we had for sale or loan. I also wanted to use the website to publicize my articles and photographic essays.

SOLUTION

What was the scope of their involvement?

My website was already set up on Wix, and I liked it, but we just needed to update some parts and add to it. Big Red Jelly has been responsible for updating my website with new photographs, listings of showings, and explanations. Additionally, they’ve updated a section on my late husband’s paintings. They’ve also been responsible for hosting the site. 

What is the team composition?

We’ve worked with three team members from Big Red Jelly, including Chloe (Brand & Build Strategist). 

How did you come to work with Big Red Jelly? 

I found Big Red Jelly through a recommendation from a friend.

How much have you invested with them?

We’ve invested roughly $1,000 in the partnership with Big Red Jelly.

What is the status of this engagement?

We started working with Big Red Jelly in May 2022. Our goal was to complete the website by September 2022, but the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had a problem at the beginning of the project because Big Red Jelly didn’t understand that we just wanted to update the site and add to it. Instead, they wanted to redo the entire site. Ideally, the website would’ve been complete by now, but it’s still not finished, and the team has been making corrections to it. 

How did Big Red Jelly perform from a project management standpoint?

Getting on the same page as Big Red Jelly has been challenging. We’ve spent hours gathering information and making requests for corrections via email, which they haven’t followed; the website still hasn’t hit the mark. 

We’ve used phone, Zoom, and email to communicate. They’ve been extremely good at delivering on our requests when we've spoken with them directly. During phone calls, Chloe has confidently and capably implemented our feedback. However, trying to get things done via email has been a disaster.

What did you find most impressive about them?

Big Red Jelly’s biggest strength is making corrections via phone when we go over the website page by page. 

Are there any areas they could improve?

Big Red Jelly could improve by listening to what we’re asking for and doing it that way. 

Do you have any advice for potential customers?

I recommend clearly communicating your project objectives and how you’d like to achieve them.

BACKGROUND

Introduce your business and what you do there.

Todd Steele: We’re the owners of Steele Spa Water, a spa water maintenance company. We maintain water clarity for things like hot tubs and swim spots.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

TS: We wanted to try and get our name out there, get some growth, and become more noticeable.

SOLUTION

What was the scope of their involvement?

TS: Big Red Jelly has built our website. We provided them with our logo to help things move more quickly. The team started by creating photos for us and getting our messaging dialed in. The team will provide hosting for the site. The next and last step of the engagement will be to help us with our growth strategy.

What is the team composition?

Christina Steele: We mainly talk to Bethany (Brand & Build Strategist), though we’ve also worked with Bailey (Growth Strategist). 

How did you come to work with Big Red Jelly?

TS: A company we do work for recommended Big Red Jelly. 

How much have you invested with them?

CS: We’ve spent around $800 for the website build. We’ll also pay for hosting. 

What is the status of this engagement?

CS: We started working with them in October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TS: Big Red Jelly has succeeded in everything we needed them to do, and we're very impressed with them. Although it's too early to see metrics, everything looks great, so I'm confident their work will have a positive impact. Moreover, the team's customer service has gone above and beyond. 

CS: We've had many people look at our website, and everyone says it looks great. Big Red Jelly's team is fabulous. Overall, we've had a good experience with them.

How did Big Red Jelly perform from a project management standpoint?

CS: They deliver everything on time. Their communication is awesome, and so is their appointment setting. The team also incorporates our ideas; just yesterday, I asked Bethany to change a photo, and she did so immediately. 

TS: Bethany is awesome to work with. As for communication tools, we have meetings through Zoom, and the rest of our communication is through email. 

What did you find most impressive about them?

TS: Big Red Jelly's professionalism is impressive. I like that each of their employees specializes in a different area instead of having one person trying to do everything.

Are there any areas they could improve?

CS: There isn't really anything they need to improve. 

Do you have any advice for potential customers?

CS: Go with Big Red Jelly! They're reasonably priced and easy to work with. We're not tech-savvy; they've been very good at helping us understand their work.

TS: Additionally, provide them with as many photos and materials as possible, such as your logo, which will help them do their job.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing of Newfi Lending, a financial services agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We identified that we needed to change our website and general branding to establish more trust for our brand through visuals and an enhanced web experience.

SOLUTION

What was the scope of their involvement?

Big Red Jelly did branding for us, including creating an isotype and updating our logo and fonts. In addition, they helped us implement all of our ideas into our brand and enhance our WordPress website’s UI/UX — our site is mainly a lead generation platform with blog features.

What is the team composition?

We worked with Preston (Web Designer) and Chloe (Brand Strategist).

How did you come to work with Big Red Jelly?

I found Big Red Jelly through an online search while looking for web designers — we chose them from a list of ten different providers.

How much money have you invested in this partnership?

We spent around $12,000 with them.

What is the status of this engagement?

We worked together from September–November 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job experimenting with different designs and using our brand guidelines to make everything match — our site now looks cleaner and more modern. In addition, they well-received and implemented our feedback.

How did Big Red Jelly perform from a project management standpoint?

Project management was very good in terms of communication and meeting deadlines and budgets — they adjusted to our requirements throughout the process. Regarding tools, we used Google Drive, email, and phone calls.

What did you find most impressive about them?

Their creativity and affordability are their best attributes.

Are there any areas they could improve?

They could improve their ability to estimate the amount of work needed for every project, enabling them to set expectations more precisely — attention to detail is always important.

Do you have any advice for potential customers?

Have all the content ready before engaging with them to ensure the process runs smoothly.

BACKGROUND

Please describe your company and your position there.

I am the President and Owner of Array Energy. Array is a residential and commercial solar sales team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly, and what were your goals?

Our business is a new business and had a low quality website and branding. We hired Big Red Jelly to revamp our branding and messaging internally and externally along with building out a new website for us.

SOLUTION

How did you select this vendor?

We discovered Big Red Jelly from one of our install partners who had their branding and website also done by Big Red Jelly.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, Big Red Jelly set up an initial meeting with out leadership team to describe their services and prices. After our team decided upon a package for the branding stage and the building stage we filled out a questionnaire explaining everything we were hoping and looking for from them from design style to messaging. We had weekly meetings from then on where they presented what they had come up with and for us to add and edit anything. We received a new logo, icon, colors, font, internal messaging, external messaging, and website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with two Big Red Jelly Brand and Build Strategist and one Director of Web Support & Strategy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website isn't completely done yet because we are still in our development stage but I know it will drive a lot more organic leads our way. The branding has allowed us to be synchronized as a company with our communication to customers and appearance. We look much more professional as a company. The branding has allowed us to create banners for events, flyers, business cards, proposals, and advertising online.

Describe their project management style, including communication tools and timeliness.

We communicated about the project through email and Zoom meetings. It was easy to communicate through email since that is what our company uses daily. We received all the deliverables on time.

What did you find most impressive or unique about this company?

We asked for a lot of edits because as a new company, we wanted everything to be as perfect as possible and to make sure our team LOVED the outcome. Big Red Jelly was very patient with us and made sure we were heard and received what we were asking for.

Are there any areas for improvement or something they could have done differently?

Sometimes I felt the weekly meetings were rushed and we didn't have enough time.

BACKGROUND

Introduce your business and what you do there.

I’m the creative director of Suncrest Hospice. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We hired Big Red Jelly to redesign our website, which was old and needed a brand refresh. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly redesigned our website to match our current branding. They handled the technical and design aspects of the project. We did everything on WordPress. During the offboarding phase, they gave us basic WordPress training for us to update things on the platform when needed. 

What is the team composition?

We worked with Ben (Growth Director) and a designer. 

How did you come to work with Big Red Jelly?

A friend of mine referred me to Big Red Jelly, and I hired them because they were substantially less expensive than other vendors. Moreover, other vendors went on and on during the vetting process as they tried to pitch their services. Ben kept things short — within 30 minutes, he told us what they could do. Our conversation was straightforward and transparent.

How much have you invested with them?

We spent around $12,000. 

What is the status of this engagement?

Our engagement lasted from March–August 2022. We first talked to them in March 2022 and then started the development process around June–July 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My team was truly happy with the rebranded website — our sales and executive teams absolutely loved it. It was a great upgrade from what we had before. 

How did Big Red Jelly perform from a project management standpoint?

They were personable. If I missed a meeting, they would ensure they followed up. Their communication was outstanding, and I was pleased with their company. They met deadlines, and their pricing was amazing. To communicate, we used emails and video calls. 

What did you find most impressive about them?

Big Red Jelly’s pricing was impressive. Other companies charged $40,000 more than they did. Moreover, the team was hardworking, and I could easily handle whatever they lacked and pick the pieces up by myself. 

Are there any areas they could improve?

I changed many things to their designs, which weren’t bad. However, it made sense for our company to have things changed and altered. It wasn’t that they weren’t good designers; I simply knew exactly what I wanted design-wise. I felt comfortable communicating that with them, and they were willing to work with me on it.

Do you have any advice for potential customers?

I recommend Big Red Jelly to anyone. They’ve done a great job for us, and I want to see them grow and become a bigger company.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an educational software consultancy that mainly deals with math and C++ development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed someone to provide us with branding and a website revamp.

SOLUTION

What was the scope of their involvement?

Big Red Jelly was our primary web design and branding partner that worked on streamlining our platform’s layout and aligning it with our brand identity.

They ultimately delivered variations of the company's logo and color schemes to give my company a more professional look.

What is the team composition?

We mainly worked with two designers, a web developer, and a project manager who oversaw the entire process.

How did you come to work with Big Red Jelly?

I was searching online for specific vendors that could provide certain services for the project and decided to hire Big Red Jelly, because they met all our requirements.

How much have you invested with them?

We spent somewhere below $5,000.

What is the status of this engagement?

We worked together from July–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too soon to share any measurable statistics, but Big Red Jelly was able to build a professional website that significantly boosted our brand recognition. 

How did Big Red Jelly perform from a project management standpoint?

They were very flexible and communicated with us through secured channels to share sensitive information. The team was also quick to respond whenever I had questions or concerns and strictly adhered to the budget despite initial miscommunications.

What did you find most impressive about them?

We were impressed with the quality of their deliverables and how they were able to adapt to our needs.

Are there any areas they could improve?

One instance that gave me a scare was when their invoicing system didn’t recognize my payment going through. Although they’ve since dealt with and resolved that issue, maybe they could improve the efficiency of their invoicing process.

Do you have any advice for potential customers?

I would advise you to keep your communications open and have every information they may need readily available to make the project run smoothly.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a tech startup making an electronics device for industrial manufacturing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I was trying to spruce up our brand and get a more professional-looking logo and a more flashy website.

SOLUTION

What was the scope of their involvement?

Big Red Jelly provided us with logo design and web development services. The project lasted about two months, and during the first month, we went back and forth with the team on the logo design, for which they used Adobe Illustrator. The team also provided us with templates for PowerPoint presentations, white papers, and such materials. 

In the second month, Big Red Jelly focused on our Wix website. The site functions as a landing page where users can view a video about our technology and get in touch with us. 

What is the team composition?

Naomi (Brand and Build Strategist) did our logo design, and Saul (Build and Support Strategist) worked on the website with Naomi’s supervision. 

How did you come to work with Big Red Jelly?

We found them through a web search. 

How much have you invested with them?

We spent $4,000. 

What is the status of this engagement?

We worked together from June–August 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We really enjoyed working with Naomi. Our back and forth in the logo development was great. 

How did Big Red Jelly perform from a project management standpoint?

Their project management was good. We communicated through emails and weekly Zoom calls. 

What did you find most impressive about them?

I was impressed with Big Red Jelly’s work on logo development. We had a great collaboration on the logo and are happy with the end product. Moreover, Naomi did a great job getting us templates for other materials. 

Are there any areas they could improve?

We weren’t very impressed by the web development. The work was a bit sloppy, and we had to be on top of the team. 

Do you have any advice for potential customers?

Your experience with them will depend on which teammate you’re paired up with. I highly recommend Naomi.

BACKGROUND

Please describe your company and your position there.

I am founder of Cortex Evolution, a personal development company that uses neuroscience-based principles to improve people's lives through brain coaching and through a personal development community, where peers are matched with Improvement Partners/Groups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

Website creation (wordpress) and logo designs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Excellent value package for combined web design and logo creation.

Describe the project in detail and walk through the stages of the project.

Met in a consultation to decide project goals and scope, then met separately with web designer, graphic designer, and even a brand expert.

How many resources from the vendor's team worked with you, and what were their positions?

4 people, the CEO for initial consult, a web designer, graphic designer, and a brand specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site is done and I love it, have begun directing traffic there and people can effectively sign up for services. Plus a logo (mostly) done ("mostly" because it needed a couple extra rounds of revisions for me to be satisfied, which they gave me for free but the final still needed a couple tiny changes)

How effective was the workflow between your team and theirs?

Wonderful collaborative effort that made me feel in charge and in control of the projects but yet the pressure was on them, not me.

What did you find most impressive or unique about this company?

The collaborative quality. They had great expertise but yet were patient enough to explain things to me and let me make the decisions, even when it went against their suggestions. Then when I suggested things, they told me the pros and cons, let me decide, and implemented whatever I chose quickly. They were highly patient with our learning process and slow decisions. Especially Preston on the web design, huge shoutout to him!

Are there any areas for improvement or something they could have done differently?

Literally no complaints on the web design side, other than I wish I could afford to hire Preston full time and keep making it even more awesome! I was not as impressed by the logo design. To her credit, Mallory was similarly patient, collaborative, and generous. But she just didn't seem to have that great of design ideas. Her designs were not as sleek or clever or beautiful as the modern standards. I ended up having to basically come up with all the critical parts of the logos myself, and walk her through what I envisioned (with some difficulty). So it felt like I was the designer, and she was just the artist, but she was supposed to be both.

BACKGROUND

Please describe your company and your position there.

I'm the manager of a trading company based in Phoenix, Az that imports and sells saffron.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

Our website was created about Two years ago on the Woocommerce platform, and we kept having background problems, and the UIX wasn't attracting any users and new customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Big Red Jelly was referred to us by a marketing company that we were talking with at the moment, and after having a couple of meetings and looking over some of their last web designs and development, we decided to go with them.

Describe the project in detail and walk through the stages of the project.

Every week for five weeks, we had two discovery calls with the web developer and branding teams. Every week they had a new idea on how to be better And attract more users by changing this or adding that. they kept me updated throughout the week with email, and communication was excellent.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I talked with three people. But most of my meetings were with Chloe and Preston, who are very dedicated and professional at what they do.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've just finished working with them, the website is done, and I'm confident that their beautiful design and exceptional internal messaging will bring us more customers.

How effective was the workflow between your team and theirs?

Both of the people that were directly in touch with us were communicative, and every time that we had a suggestion or an idea besides what they were coming up with, they would take time to research it, and either use it or come up with a better solution.

What did you find most impressive or unique about this company?

In the introduction calls, there are not that many factors that you can check in such a short time, but besides their work and the fact that they were professional, ai got a perfect vibe from Ben. He seemed like an honest and helpful guy, and for me, that's a quality that made me make up my decision.

Are there any areas for improvement or something they could have done differently?

We ended up getting a perfect product.