Big Red Jelly

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an educational software consultancy that mainly deals with math and C++ development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed someone to provide us with branding and a website revamp.

SOLUTION

What was the scope of their involvement?

Big Red Jelly was our primary web design and branding partner that worked on streamlining our platform’s layout and aligning it with our brand identity.

They ultimately delivered variations of the company's logo and color schemes to give my company a more professional look.

What is the team composition?

We mainly worked with two designers, a web developer, and a project manager who oversaw the entire process.

How did you come to work with Big Red Jelly?

I was searching online for specific vendors that could provide certain services for the project and decided to hire Big Red Jelly, because they met all our requirements.

How much have you invested with them?

We spent somewhere below $5,000.

What is the status of this engagement?

We worked together from July–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too soon to share any measurable statistics, but Big Red Jelly was able to build a professional website that significantly boosted our brand recognition. 

How did Big Red Jelly perform from a project management standpoint?

They were very flexible and communicated with us through secured channels to share sensitive information. The team was also quick to respond whenever I had questions or concerns and strictly adhered to the budget despite initial miscommunications.

What did you find most impressive about them?

We were impressed with the quality of their deliverables and how they were able to adapt to our needs.

Are there any areas they could improve?

One instance that gave me a scare was when their invoicing system didn’t recognize my payment going through. Although they’ve since dealt with and resolved that issue, maybe they could improve the efficiency of their invoicing process.

Do you have any advice for potential customers?

I would advise you to keep your communications open and have every information they may need readily available to make the project run smoothly.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a tech startup making an electronics device for industrial manufacturing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I was trying to spruce up our brand and get a more professional-looking logo and a more flashy website.

SOLUTION

What was the scope of their involvement?

Big Red Jelly provided us with logo design and web development services. The project lasted about two months, and during the first month, we went back and forth with the team on the logo design, for which they used Adobe Illustrator. The team also provided us with templates for PowerPoint presentations, white papers, and such materials. 

In the second month, Big Red Jelly focused on our Wix website. The site functions as a landing page where users can view a video about our technology and get in touch with us. 

What is the team composition?

Naomi (Brand and Build Strategist) did our logo design, and Saul (Build and Support Strategist) worked on the website with Naomi’s supervision. 

How did you come to work with Big Red Jelly?

We found them through a web search. 

How much have you invested with them?

We spent $4,000. 

What is the status of this engagement?

We worked together from June–August 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We really enjoyed working with Naomi. Our back and forth in the logo development was great. 

How did Big Red Jelly perform from a project management standpoint?

Their project management was good. We communicated through emails and weekly Zoom calls. 

What did you find most impressive about them?

I was impressed with Big Red Jelly’s work on logo development. We had a great collaboration on the logo and are happy with the end product. Moreover, Naomi did a great job getting us templates for other materials. 

Are there any areas they could improve?

We weren’t very impressed by the web development. The work was a bit sloppy, and we had to be on top of the team. 

Do you have any advice for potential customers?

Your experience with them will depend on which teammate you’re paired up with. I highly recommend Naomi.

BACKGROUND

Please describe your company and your position there.

I am founder of Cortex Evolution, a personal development company that uses neuroscience-based principles to improve people's lives through brain coaching and through a personal development community, where peers are matched with Improvement Partners/Groups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

Website creation (wordpress) and logo designs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Excellent value package for combined web design and logo creation.

Describe the project in detail and walk through the stages of the project.

Met in a consultation to decide project goals and scope, then met separately with web designer, graphic designer, and even a brand expert.

How many resources from the vendor's team worked with you, and what were their positions?

4 people, the CEO for initial consult, a web designer, graphic designer, and a brand specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site is done and I love it, have begun directing traffic there and people can effectively sign up for services. Plus a logo (mostly) done ("mostly" because it needed a couple extra rounds of revisions for me to be satisfied, which they gave me for free but the final still needed a couple tiny changes)

How effective was the workflow between your team and theirs?

Wonderful collaborative effort that made me feel in charge and in control of the projects but yet the pressure was on them, not me.

What did you find most impressive or unique about this company?

The collaborative quality. They had great expertise but yet were patient enough to explain things to me and let me make the decisions, even when it went against their suggestions. Then when I suggested things, they told me the pros and cons, let me decide, and implemented whatever I chose quickly. They were highly patient with our learning process and slow decisions. Especially Preston on the web design, huge shoutout to him!

Are there any areas for improvement or something they could have done differently?

Literally no complaints on the web design side, other than I wish I could afford to hire Preston full time and keep making it even more awesome! I was not as impressed by the logo design. To her credit, Mallory was similarly patient, collaborative, and generous. But she just didn't seem to have that great of design ideas. Her designs were not as sleek or clever or beautiful as the modern standards. I ended up having to basically come up with all the critical parts of the logos myself, and walk her through what I envisioned (with some difficulty). So it felt like I was the designer, and she was just the artist, but she was supposed to be both.

BACKGROUND

Please describe your company and your position there.

I'm the manager of a trading company based in Phoenix, Az that imports and sells saffron.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

Our website was created about Two years ago on the Woocommerce platform, and we kept having background problems, and the UIX wasn't attracting any users and new customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Big Red Jelly was referred to us by a marketing company that we were talking with at the moment, and after having a couple of meetings and looking over some of their last web designs and development, we decided to go with them.

Describe the project in detail and walk through the stages of the project.

Every week for five weeks, we had two discovery calls with the web developer and branding teams. Every week they had a new idea on how to be better And attract more users by changing this or adding that. they kept me updated throughout the week with email, and communication was excellent.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I talked with three people. But most of my meetings were with Chloe and Preston, who are very dedicated and professional at what they do.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've just finished working with them, the website is done, and I'm confident that their beautiful design and exceptional internal messaging will bring us more customers.

How effective was the workflow between your team and theirs?

Both of the people that were directly in touch with us were communicative, and every time that we had a suggestion or an idea besides what they were coming up with, they would take time to research it, and either use it or come up with a better solution.

What did you find most impressive or unique about this company?

In the introduction calls, there are not that many factors that you can check in such a short time, but besides their work and the fact that they were professional, ai got a perfect vibe from Ben. He seemed like an honest and helpful guy, and for me, that's a quality that made me make up my decision.

Are there any areas for improvement or something they could have done differently?

We ended up getting a perfect product.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a company that innovates baby products for parents. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly? 

Our company was launching and needed a website. Big Red Jelly helped build our e-commerce presence. 

SOLUTION

What was the scope of their involvement? 

Big Red Jelly has built our website with all the bells and whistles we needed in terms of design. They’ve developed a pre-order feature for the website. The team has guided us in making the website look more professional, so they’ve developed other features such as affiliate programs, discount codes, and a complex FAQ section. We’ve also used various software and widgets for the website, such as Instafeed. 

What is the team composition?

I work with Preston (Web Designer & Strategist).

How did you come to work with Big Red Jelly?

Big Red Jelly was recommended to me by the ad agency I used to create content and ads. I chose them over other companies because of their branding; I also liked their website. Overall, it made the most sense to me to go with them. 

How much have you invested with them?

We’ve spent around $4,000. 

What is the status of this engagement?

We started the project in September 2022. I’m going to add some tweaks to the website, but the project is almost complete for the most part. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website hasn’t launched yet, so it hasn’t started driving traffic. Anecdotally, Big Red Jelly’s services are phenomenal. They’re the perfect pick for this project, and I’m truly happy with everything that’s transpired. 

Moreover, it’s been nice for me to go into this new e-commerce business with them. I have somebody on my side to give me advice and help me finish the project. Overall, they’ve been truly professional. 

How did Big Red Jelly perform from a project management standpoint?

They have a great workflow, and working with them has been absolutely incredible. The team has been truly responsive to our needs. 

What did you find most impressive about them?

I haven’t used any other agency, so I can’t compare them to anyone else. However, I truly enjoyed my experience with Big Red Jelly. 

Are there any areas they could improve?

They could manage the add-ons more. To be fair, Preston has gone above and beyond to ensure I’m happy with the product. 

Do you have any advice for potential customers?

Go through their process. Big Red Jelly has a good program where they walk people through the process to get them where they want to be. You’ll come out on the other side with a good website. 

BACKGROUND

Introduce your business and what you do there.

I’m the sole proprietor of a newspaper, but we’re looking at incorporating, after which I would become the president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I hired Big Red Jelly to help me with website development.

SOLUTION

What was the scope of their involvement?

I already had a domain name and the concept of a website, so Big Red Jelly came in and helped me develop the actual site in Wix, following my directions. They’ve also been in charge of implementing third-party integrations, such as a PayPal integration. Additionally, Big Red Jelly provides graphic design and content development services, but I haven’t required those for this project so far. However, I will probably work with them on future improvements.

What is the team composition?

I work directly with Naomi (Brand & Build Strategist), and I’ve also worked with Ashton (Growth Strategist).

How much have you invested with them?

I’ve spent around $1,500.

What is the status of this engagement?

I signed the contract with Big Red Jelly on August 1st, 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Big Red Jelly took what I already had and was able to implement it into the website I was looking for — a very minimalist, intentional, functional, efficient, and clean site. Overall, they’re upfront with what they offer, and they follow through.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly is very responsive to comments and fixes, and they took the time initially to understand what I intended to accomplish, demonstrating outstanding listening skills. They weren’t trying to adapt my ideas to their skill set. Instead, they were trying to create the website exactly as I needed it.

Naomi is a pleasure to work with, and she’s very timely. From the start, she understood what we were looking for. She has also made great recommendations on how to make things better, demonstrating productive and helpful communication.

What did you find most impressive about them?

What Big Red Jelly has done, from top to bottom, has been specifically focused on developing every element of the site as I need it.

Are there any areas they could improve?

Every company has room for improvement. Although Big Red Jelly did a great job, it would have been great if they had anticipated some of the functionalities required for the site. For example, the PayPal button they implemented wasn’t cohesive with the rest of the website. Still, they were working within Wix, which had its limitations.

BACKGROUND

Please describe your company and your position there.

I am a pastor of a Baptist Church.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

We needed a new website that would be sleek and cost effective.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had a personal relationship with Josh, and he was super helpful in getting the ball rolling.

Describe the project in detail and walk through the stages of the project.

We started with a branding package, and after we finished working through the branding needs for our church, they helped us design a website that was exactly what we needed.

How many resources from the vendor's team worked with you, and what were their positions?

We had to main points of contact with a couple of other people throughout the process. One lead the branding side of our experience, and the other led the web design side.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have a website that we are thrilled about. It has all of the big features that we were wanting, and it feels just how we were hoping it would.

How effective was the workflow between your team and theirs?

Most of the communication was over email, collaborative documents, and video calls. It was sufficient to get everything done on a great timeline.

What did you find most impressive or unique about this company?

The finished product was exactly what we needed, and they had a polished and professional process.

Are there any areas for improvement or something they could have done differently?

There were a couple of times where I would have liked more input from someone with more experience. Every employee has to be trained somehow, but it would be helpful to have some more active input from another more experienced employee in video calls.

BACKGROUND

Please describe your company and your position there.

Paint EZ is a house painting franchise. I am the marketing manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

We started building a website for the franchising side of our business. What we had was bare-bones and didn't look very good. BRJ stepped in with a tight deadline and did an amazing job.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at a few other companies, but their offering & experience + pricing made them the clear winners.

Describe the project in detail and walk through the stages of the project.

They were able to complete the website in 3 weeks. The first week they met with us and talked through what was needed for the site. Then they mocked up a few iterations that we could choose from. The next week they finished building the site based on our selection. Then we nailed down details, fixed errors, and received training on how to manage the site ourselves going forward.

How many resources from the vendor's team worked with you, and what were their positions?

At least 3 people. A salesperson, a designer, and one other person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received a ton of positive feedback about how our site turned out. The site flows and looks way better than what we would've been able to do in-house.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

They were able to do quality work quickly.

Are there any areas for improvement or something they could have done differently?

The only issue we had was communicating edits. I would recommend they utilize a tool that allows their customers to make notes on the webpages like Markup.io

BACKGROUND

Please describe your company and your position there.

I am the CEO for Clark and Covet, LLC - an ecommerce company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly?

We hired Big Red Jelly for our website design project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a lot of research into web design resources, and Big Red Jelly was very well reviewed. They were further specifically recommended by one of our agency partners.

Describe the project in detail and walk through the stages of the project.

Starting with a discovery meeting with Ben, the Big Red Jelly team gathered information from us so that they could understand our business and our specific needs. They walked us through the process of copywriting and website design, with several iterations through one-on-one meetings each week through project completion.

How many resources from the vendor's team worked with you, and what were their positions?

There were several members of the Big Red Jelly team that worked on our project, but highlights and my personal interactions were with Ben (Director of Growth), Preston (Build Designer), and Lyndsie (copywriting) - and all were fantastic to work with! Great service and awesome results.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed on time and we are extremely pleased with the results. Our website is a Big upgrade from what we were working with previously and we are excited for the future.

How effective was the workflow between your team and theirs?

The workflow with the BRJ team was as predicted, streamlined, and flawless. It's not often that I'm able to say that (about other vendors historically). Communication was consistent and effective, and the BRJ teams' response to questions was quick and comprehensive.

What did you find most impressive or unique about this company?

Outstanding expertise, excellent communication, personable and kind staff. We had a great experience working with them.

Are there any areas for improvement or something they could have done differently?

Links sent from the team for reviews were emailed multiple times, which created some redundancy...but other than that - fantastic.

BACKGROUND

Please describe your company and your position there.

I am the CEO and owner of a private equity/investment company with many portfolio companies that require full source of digital support work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Red Jelly, and what were your goals?

We hired them to do a brand and web build for one of our portfolio companies interestingly, other portfolio companies we are also do web and branding projects., But yet we chose big red jelly because of their reputation and ability rather than doing so within the family.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were aware of them, and their reputation from some associates to have used them, and decided to use them ourselves

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had to build a brand presence, brand architecture, and brand collateral and then convert that into a digital presence with the primary acid being a webpage.

How many people from the vendor's team worked with you, and what were their positions?

We work with a total of four people altogether. All of whom were wonderful, efficient, and a pleasure to work with

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered on time, and budget, and delivered precisely what they said they would in terms of  the end result.

Describe their project management style, including communication tools and timeliness.

The communication was frequent, productive, on point. If anything, it was a little too often. But I would rather be over communicated with than left wondering what was going on

What did you find most impressive or unique about this company?

Young, energetic, know their stuff, and a pleasure, and enjoyable, to work with

Are there any areas for improvement or something they could have done differently?

No