Big Red Jelly

BACKGROUND

Introduce your business and what you do there.

I’m the practice doctor at a clinic and am setting up a new business called Sleep Mastery 101 independently, somewhat in conjunction with my medical practice. Our patients will have access to the new business’s website for help with sleep.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I took a course that gave me the idea to create an online course for my patients. While developing a therapy for insomnia, it became apparent that I couldn’t build a website on my own, so I hired Big Red Jelly. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly has provided me with branding, web design and development, and video production services. They’ve designed my logo; I’ve provided them with my idea of using house cats as a mascot, and Big Red Jelly has worked with that. The team continues working on iterations for different pages and materials. They’ve also incorporated that theme into some PowerPoint slides they’re creating and the website design. 

The team has created PowerPoint templates for the course videos. I’ll record the videos using the slides the team has created. Big Red Jelly has assisted me in editing the slides as needed and will edit the videos once I record them. The videos will be uploaded to a platform that users will access through the website. 

Currently, the team is creating my website’s content and will later start development. Once Big Red Jelly finishes the site around November 2023, they will add the link to the medical practice’s website to give patients access to the sleep therapy site.

What is the team composition?

Initially, I worked with Bethany (Brand, Build, & PR Strategist) and Josh (Co-Owner); the latter sat in on meetings. Currently, I work with Ali (Brand & Build Strategist), who’s working on the website design and development and editing the templates. I’m unsure how many Big Red Jelly teammates have worked on my project behind the scenes. 

How did you come to work with Big Red Jelly?

I found Big Red Jelly because they're the website design provider at my medical practice. 

How much have you invested with them?

I’ve spent about $11,000 divided into two pays. 

What is the status of this engagement?

This project started in August 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of Big Red Jelly’s work is really good, and they’ve been open to using my ideas to develop the logo. Since this is my first time building a website, Big Red Jelly has made my job much easier and enabled me to focus on recording the course videos and presenting the information. Thanks to their work, the final course will be much better. 

Seeing Big Red Jelly’s experts work, they seem effortless to someone like me who doesn’t know how to build a website. Thus, it’s been worth the investment to see a high-quality website get made sooner. The most significant success metric will be seeing a website start to form. Moreover, the team is highly collaborative; they provide good feedback and are open to my feedback. Ultimately, even if the project isn’t finished yet, Big Red Jelly will give my business every opportunity to do as well as possible. 

How did Big Red Jelly perform from a project management standpoint?

Although the project isn’t finished yet, Big Red Jelly is on time according to our timeline. We’ve negotiated scope changes since I requested additional items, such as the PowerPoint templates. Big Red Jelly took out deliverables I didn’t need and exchanged them for the slide templates, which has been hugely helpful and hasn't modified the budget. 

As for communication, we primarily use emails throughout the week; I send them information and images for the website. We also have a weekly video call. Meetings with Big Red Jelly are to the point, going over the goals for the next meeting. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Bethany and Ali are great. Ali has been helpful as we get into the nuts and bolts of the project. 

What did you find most impressive about them?

Big Red Jelly’s team is eager, friendly, and easy to work with. The combination of their work and attitude has been really impressive. Moreover, their customer service is excellent. For example, I’ve created different slide decks, some left unfinished, and after a call with Ali, she determined which ones we would use within minutes. As a result, I don’t have to go through a cumbersome process to find the materials I’ll use. 

Additionally, Big Red Jelly has done everything I’ve asked for and a little more. For example, when Bethany created the PowerPoint templates, she made a video explaining how to use them. When I emailed the team for more clarification, they also helped me. Ali has gotten me up to speed, teaching me to work the templates well. The templates have been a game changer regarding the videos’ look. 

I’m unsure if the Big Red Jelly team works in the same office, but even if they were miles apart, I wouldn’t know. Their follow-up and handoffs work very smoothly. 

Are there any areas they could improve?

Due to my lack of experience creating a website, I’m unsure what they could do better. So far, the process has gone seamlessly. 

Do you have any advice for potential customers?

If you haven’t set up a website before, the investment in Big Red Jelly is well worth it. Working with them will put me ahead of the game by months with a high-quality product, even though I’ve had to do a fair amount of work along with the team. If you have an idea of what you want, your audience, and your purpose, you can work with Big Red Jelly to get your site to look how you want. 

Moreover, Big Red Jelly can also give you input. There have been times when I’ve deferred to them with specific ideas. You can take your concepts to them, and Big Red Jelly can get you where you need to be. 

BACKGROUND

Please describe your company and position.

I am the Principal of Idea Lab Consultants

Describe what your company does in a single sentence.

Idea Lab Consultants is a product marketing consultancy focused on helping startups and small-to-mid-sized-businesses drive growth through product, sales, and marketing innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Create an approachable and knowledgeable brand
• Design and launch the business website
• Optimize the website to support business growth with app integrations

SOLUTION

How did you find Big Red Jelly?

Wix Partner Platform

Why did you select Big Red Jelly over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly helped me to create the brand for my new consulting business, as well as the website and traffic growth strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes were the project deadlines and content produced. The team continually met deliverable timelines to build out an interactive website that matches the brand identity while communicating value points to prospects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very proactive. I had a main point of contact who was a consistent and responsive partner with the creative team members. Deliverables were launched in a timely manner, and any possible delays were communicated in advance to prevent roadblocks.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was very collaborative and offered a number of services for other needs that came up. For those needs that they weren't able to meet in-house, they were able to refer me to reputable partner firms.

Are there any areas for improvement or something Big Red Jelly could have done differently?

No, the team anticipated many of my business needs and was very solutions-oriented.

BACKGROUND

Please describe your company and position.

I am the Owner of Rgenie

Describe what your company does in a single sentence.

beauty products and scented candles

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• my beautiful website that they created for me!

SOLUTION

How did you find Big Red Jelly?

Online Search

Why did you select Big Red Jelly over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Briana was amazing! She is truly good at what she does and I would highly recommend her and the Big Red Jelly Family to everyone I know! The process overall was smooth and everyone at Big Red Jelly was supportive and responded quickly than expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Briana made sure that everything was set up for me in a timely manner, she is articulate, and paid attention to my details when informing her. I had a consultation with Nathan first in the very beginning and that was part of my decision to move forward with Big Red Jelly, Ashton responded to me quickly, Hyrum was helpful too. Everyone was genuinely helpful and just really wonderful to work with! Thank you for making my dreams & work come to life!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, 100% responsive!

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were organized and time efficient!

Are there any areas for improvement or something Big Red Jelly could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at a commercial and residential painting company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

Big Red Jelly helped us build a new website. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly initially went to our office and walked us through the process. They learned about our company, asked us questions about our goals, and gave us a rough timeline of the project. Our old website was made using WordPress, but they redid everything on the same platform. 

Their resources worked on the site’s design by considering the features we wanted. We looked up websites that we liked, and they did the same. They pulled inspiration from those websites and designed our site based on them. 

From there, we had weekly calls. As they completed more of the website, we reviewed their weekly work and gave our feedback. After the product was completed, they provided us with training and reviewed everything. 

In terms of features, the website had a photo gallery of our completed projects. The team created a quote request form for generating new business leads. The site also had a contact form and our location while highlighting our services. 

What is the team composition?

We worked with 4–5 teammates from Big Red Jelly, including a build and growth strategist. Their co-founder did much of the web development work. 

How did you come to work with Big Red Jelly?

We found Big Red Jelly through Google. Our team chose them over others since their pricing was competitive. They were also local, so we felt they had a personal touch. Moreover, a whole team was assigned to us and visited our office. Overall, they had a more complete package than other smaller teams, which didn’t have as many resources as Big Red Jelly. 

How much have you invested with them?

We invested close to $4,500. 

What is the status of this engagement?

The project lasted from April–June 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website was only recently finished. We started getting leads from it, but they were hard to track. Anecdotally, everyone from Big Red Jelly was easy to work with and professional. Overall, we were satisfied with the final product. 

How did Big Red Jelly perform from a project management standpoint?

The team delivered everything we needed, so we were happy with their service. On top of that, they stayed on budget. To communicate, we used emails. They would send videos through emails, and their video updates were always on time. 

What did you find most impressive about them?

Their thorough communication was impressive. 

Are there any areas they could improve?

No, there weren’t any. Big Red Jelly was good. 

Do you have any advice for potential customers?

Have an idea of what you want. Review some websites and give Big Red Jelly some examples. 

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager for Springville Dermatology & Diagnostics. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

Big Red Jelly built our website. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly initially provided us with a business proposal, and then we went ahead with it. They built a general information website for us to show our dermatology services. The team used WordPress and took some elements from our old website, though everything else was built from scratch. 

At present, Big Red Jelly is providing us with hosting and maintenance services. 

Regarding features, people can go to our website and type in the location of our medical spas they want to visit. The site has video content and describes our treatments and products. It also shows all of our service providers and doctors. On top of that, users can use the website to pay bills and set appointments. 

What is the team composition?

We mainly work with two teammates from Big Red Jelly, including Josh (Co-Owner). Our main web developer is Sarah (Integrations Specialist & Web Designer). 

How did you come to work with Big Red Jelly?

They were referred to us by a business associate. 

How much have you invested with them?

The initial fee was around $15,000, and we currently pay a monthly maintenance fee of $300. 

What is the status of this engagement?

We started the engagement in February 2023, and the site was launched in May 2023. However, our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of Big Red Jelly’s work is excellent. They quickly resolve any concerns we have. 

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly has done a great job and met deadlines. For communication, we have conference calls once a week and daily contact through email. 

What did you find most impressive about them?

The most impressive thing about them is the way they handle problems. For instance, there were several issues when the website was launched. However, they fixed those issues within hours. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Have good contact with Big Red Jelly’s developer. Ensure they know exactly what you want and how you want it — they’re truly accommodating. 

BACKGROUND

Please describe your company and position.

I am the Real Estate Agent of Leading Edge Real Estate

Describe what your company does in a single sentence.

Real Estate agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• To set up a website for me
• To have an online presence for my clients

SOLUTION

How did you find Big Red Jelly?

• Referral
• Our company works with Big Red Jelly for their agents' website

Why did you select Big Red Jelly over others?

Pricing fit our budget

How many teammates from Big Red Jelly were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of the work was building a website for me as a real estate agent. Chandler set up the basics of the site according to what I wanted. Chandler would also use his professional advice. He would ask me to select pictures and information to put on the site and then we would go over his work during a scheduled Zoom meeting. 

After the completion, he sent me a video of instructional guidance so that I could do simple changes on my website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completion of the website was on time. I was told I would have 3 meetings and then it would be ready.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were communicative and responded right away. They addressed every concern I had immediately. If I wanted something changed on the site, it was done right away and they were very patient and kind to work with.

What was your primary form of communication with Big Red Jelly?

Virtual Meeting

What did you find most impressive or unique about this company?

They were reachable right away. They were kind, professional and fast.

Are there any areas for improvement or something {provider_name} could have done differently?

No! They were perfect.

BACKGROUND

Introduce your business and what you do there.

I’m a lead department assistant for Southern Reporting, Inc., a court reporting firm located in Columbia, South Carolina. We offer court-reporting services across South Carolina, North Carolina, and Georgia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed help with updating our website because it had been a while since we last updated it, so we wanted a new design that would better fit our company’s current state. We felt that our original website was very confusing and had a lot of bad links. Additionally, our website wasn’t collecting the data we needed, and we wanted to find ways to simplify our processes through a new design.

Our overall goal for this project was to simplify our website so that it was easier for new and returning clients to find what they needed. Moreover, we wanted to integrate our resources into that site so that users could access all the information they needed from us.

SOLUTION

What was the scope of their involvement?

Big Red Jelly redeveloped our whole website. Our former website was on Wix, so they built us a new one on WordPress. Their team didn’t touch anything related to our branding; they only focused on designing a simpler website. Although they also implemented small SEO tactics, they recommended working with a company that focused on SEO if we wanted to go that way.

Our main goal was to provide our audience with a clearer website, so we requested Big Red Jelly to simplify everything. Thus, they changed every feature to make them clearer. Throughout the process, they worked with us to help us recreate each page based on our older website. They also gave us two options for the color scheme for us to choose from.

As for the main features, they added a dropdown menu where users can access our homepage, our services, and an online scheduling system. Big Red Jelly also added a payment processing feature and a FAQs page.

Before this project, our older website had three different dropdown menus to display our services. Therefore, Big Red Jelly also integrated those menus into one, helped us redefine each service, and made the menu into a bubble.

Additionally, they created forms and implemented them into our website, including an incognito form and FAQ-related form where users can leave additional questions. Big Red Jelly also made it very simple for users to scroll through our website so that they don’t have to scroll down very far.

What is the team composition?

We mainly worked with Mercedes (Build & Support Strategist) throughout the project. Initially, we also worked with another teammate from, who took our first call and introduced us to Big Red Jelly. Once the website was live, we also worked with another teammate who gave us some recommendations and an overview of what to expect in the future.

How did you come to work with Big Red Jelly?

Big Red Jelly came from a referral. Originally, we found one of their partners on Google, and they recommended working with Big Red Jelly. Throughout the vetting process, we were in contact with them multiple times as we were looking at various companies. Initially, their quote was very high, but they were willing to work with us and reduce the quote.

How much have you invested with them?

We spent around $3,000.

What is the status of this engagement?

We worked with Big Red Jelly from around November 2022–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Big Red Jelly, our website now has simpler pages. Although it took us a while to get to the end result, it was worth it. We really liked the homepage they implemented, as well as the site background and colors we defined, because we felt those made more sense for our company. Moreover, every font size and color fit within that color scheme, which makes our entire website feel very coordinated.

After launching our new website, we noticed that a lot of our clients started using the forms and features Big Red Jelly created, specifically the scheduling and payment processing features. Unfortunately, our visibility on Google decreased, so we’re now trying to find an SEO company to help us with that. Still, we expected a decrease when launching a new website, and we knew that Big Red Jelly’s SEO work wasn’t significant for it to prevent this issue.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly set a strict deadline of five weeks to complete the website, and they met it. Throughout the project, we met every week with Mercedes via Zoom to discuss the progress. We also used Google Drive and Google Sheets to manage the content because we had to rewrite all of the content for each page. Moreover, we used Gmail and Outlook to communicate.

What did you find most impressive about them?

From the start, we chose to work with Big Red Jelly due to their friendliness and willingness to work with us around our budget. Moreover, their team was very kind and knowledgeable about what they were doing.

Are there any areas they could improve?

We met every week to discuss the website progress. However, it would have been great if Big Red Jelly updated the website with the new material we provided every week a few hours before each meeting. Oftentimes, we didn’t get to see progress until we were in the actual meeting, so we felt as if those were product review meetings.

This approach wasn’t necessarily helpful in our goal of updating the website and finding what we needed. Thus, it would have been better if we had access to the progress beforehand so that we could provide better feedback on changes needed during those meetings.

Do you have any advice for potential customers?

Consider the content that you want to include in your new website beforehand and have it ready before working with Big Red Jelly. That way, once you start working with them, they don’t have to way on you for the content to be produced or photos to be taken.

BACKGROUND

Please describe your company and position.

I am the Street Team/Merchandise Manager of Utah Warriors Rugby

Describe what your company does in a single sentence.

We are the professional rugby team for Utah.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Redesign our merchandise website
• Streamline our checkout
• Create an online store experience that is simple and modern but also engaging

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesigned entire website, updated graphics, and created an e-commerce flow that allowed customers to easily find our products and proceed into checkout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• An entirely new feel and design for our website as well as a highly improved customer process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were always delivered on time if not earlier. They were extremely responsive to our needs, questions, and goals. Gave great insights on items we weren't sure about and were able to bring to life the big picture ideas we had initially started with.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We had a pretty big task and an extremely short time frame and they were able to make it all work while still producing a top quality product.

Are there any areas for improvement or something Big Red Jelly could have done differently?

On the customer facing side, I don't really know what they could've done better. Their communication was top notch (daily videos on progress as we were on such a short timeline) and the work they produced was even better than what we had asked for.

BACKGROUND

Please describe your company and position.

I am the Founder of Retirement Advice

Describe what your company does in a single sentence.

Provides investment and tax advice to help people retire.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Help me create my brand and Logo
• Build my website
• Optimize my website for a content based marketing plan

SOLUTION

How did you find Big Red Jelly?

Online Search, Referral

Why did you select Big Red Jelly over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

First I met with the branding team to create my company brand messaging and logo. I completed a guided survey and then worked with the branding team over a few weeks to review their work and fine tune the product. I then worked with the web design team to build my website. The transition from branding to web design was smooth. The web team took the design and messaging work from the design team to create a rough draft of my website. We then met over several weeks to complete the build.

Summary of deliverables:

• Logo
• Brand messaging
• Brand standard
• Website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• My opinion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they followed through and met my expectations.

What was your primary form of communication with Big Red Jelly?

Virtual Meeting

What did you find most impressive or unique about this company?

The scope of solutions they provide. I interviewed several companies for the work but Big Red Jelly was the only one that could basically do everything I needed.

Are there any areas for improvement or something Big Red Jelly could have done differently?

Speed up the process. It would have been great to have two meetings a week instead of just one.

BACKGROUND

Please describe your company and position.

I am the Travel Advisor of Viva Travel and Voyage

Describe what your company does in a single sentence.

Viva Travel & Voyage, an independent travel agency in the Avoya Travel Network, is the place to go to make your dream vacations a reality!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Logo
• Web design

SOLUTION

How did you find Big Red Jelly?

Other

Why did you select Big Red Jelly over others?

High ratings, Pricing first our budget, Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

BRJ first designed my logo in about 3 weeks delivering multiple options and brand strategies at the start and then continuing to offer options throughout the process until we found the perfect logo. Next stage was building the website. I was lucky to get the same designer, Chloe, who designed an impressive logo and website and was a pleasure to work with from start to finish.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scaling of business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Big Red Jelly was the best decision I have made in regards to scaling my business. They are professional, and they communicate every step of the way. My designer listened and knew exactly what I wanted which made the process so simple. Seriously could not recommend BRJ more!

What was your primary form of communication with Big Red Jelly?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They use recorded video to walk you through the website or logo so I know what we will be discussing in the next meeting. Then at the end they create videos on how to edit the website yourself. They are innovative with their use of technology to help further their clear communication throughout the process. Seriously impressive!

Are there any areas for improvement or something {provider_name} could have done differently?

None that I can think of!