Big Red Jelly

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of a construction company 

Describe what your company does in a single sentence.

A nationwide general contracting and design-build firm that provides integrated services, partnering with clients from concept to completion​.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Enhancing Brand Presence & User Experience
• Generating Leads & Strengthening Client Relationships
• Showcasing Expertise & Differentiators

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work
1. Website Strategy & Planning
2. Website Design & Development
3. Content Development & Integration
4. Website Functionality & User Experience

Key Deliverables
1. Fully Redesigned Website with a modern, high-performing interface.
2. Optimized Mobile Experience for seamless browsing on all devices.
3. Engaging Content & Brand Messaging that reflects our market leadership.
4. Portfolio & Case Studies Section to highlight our industry expertise.
5. Hosting, Security & Maintenance Plan to keep the site running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A stronger digital presence
• Company-wide brand alignment and adhereance to protocol 
• Company engagement and postitive reviews
• Grew from a 2.0 google business ranking to 4.8
• Website can now be used as a tool for lead generation and for business development, where it could not previously.
• Noticable improved feedback regarding the website and its useability from clients.
• Stronger brand awareness and digital presence
• More efficient marketing & sales operation
• A seamless, user-friendly online experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Regular Online Meetings & Clear Communication

• The team maintained consistent communication through weekly video review calls (30-45 minutes), ensuring that progress remained on track.
  These meetings provided real-time updates, addressed concerns, and allowed our leadership to provide feedback.

2. In-Person Kickoff Meeting

• Big Red Jelly met with us in person for a structured kickoff meeting, allowing both teams to align expectations, discuss project goals, and define success criteria.
  This hands-on approach set the foundation for a well-executed project.

3. Proactive & Adaptive Project Execution

• The team demonstrated the ability to pivot and adapt based on our leadership feedback and evolving needs. They remained flexible and solution-oriented, ensuring the project progressed efficiently without compromising quality.

4. Timely Delivery & Milestone Tracking

• The project followed a structured timeline, broken into distinct phases (Branding, Design, Development, and Growth Strategy). Each phase had clear milestones, and Big Red Jelly delivered key components on schedule while accommodating necessary revisions.

5. Problem-Solving & Responsiveness

• The team maintained a friendly, professional, and solutions-focused approach when challenges arose. They quickly adjusted to our priorities and ensured that project goals were met without unnecessary delays.

What was your primary form of communication with Big Red Jelly?

Virtual Meeting

What did you find most impressive or unique about this company?

What truly set Big Red Jelly apart was their personable and immersive approach to our project. They weren’t just focused on delivering a website—they were deeply committed to understanding us as a company, our history, culture, and what makes us different.

From the beginning, they took the time to “get in the weeds” with us, learning not just about our services, but about how we operate, our leadership philosophy, and our long-standing reputation in the industry. They wanted to know what makes us tick, what drives our team, and what values set us apart from others in the construction and design-build space.

Rather than simply executing a set of tasks, they approached the project as true partners, ensuring that every decision reflected our brand identity and long-term vision. Their passion for getting it right was evident in the way they asked thoughtful questions, sought leadership feedback, and remained flexible throughout the process.

What impressed us most was that it was never just about the paycheck for them—it was about doing the job right and delivering a website that genuinely represented our business. Their dedication, problem-solving mindset, and commitment to excellence made them feel like an extension of our own team, not just an outside vendor.

Are there any areas for improvement or something Big Red Jelly could have done differently?

While our experience with Big Red Jelly was overwhelmingly positive, there were a few areas where the process could have been smoother. Their commitment to quality and collaboration was evident, but certain aspects of the project didn’t progress as efficiently as we had hoped.

1. Slower Than Expected Timeline

• Some phases of the website build took longer than anticipated, which caused delays in the overall timeline. While we appreciated their attention to detail, a more structured pace and proactive problem-solving could have helped keep things on track.

2. Response Times & Communication Gaps

• At times, responses were slower than expected, and there were moments where communication wasn’t as clear as it could have been. This occasionally led to wires getting crossed, misunderstandings, and additional back-and-forth to clarify expectations.

3. Case Study Execution & Content Revisions

• We were disappointed with the initial case studies, as they contained errors and inconsistencies that required additional revisions. Given the importance of showcasing our projects accurately, this was an area where we expected a higher level of precision from the start.
• Additionally, while the content creation was a valuable service, it required a significant amount of rewriting on our end. This wasn’t a deal breaker, but it did slow down the process and add some frustration as we worked to align the messaging with our tone and voice.

BACKGROUND

Please describe your company and position.

I am the CEO of Elixyr

Describe what your company does in a single sentence.

Providing health and wellness solutions in the field of longevity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Design our brand
• Build our website

SOLUTION

How did you find Big Red Jelly?

Online Search

Why did you select Big Red Jelly over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BRJ was contracted to develop the brand and website for the company.

This included Brand Audit & Research with key deliverables being: Brand Core, Values, Mission, Vision, Tagline, etc.  Brand visual Identity (Logo Suite, Color Palette, Typography, Textures, Graphics & Iconography). 
And a build with key deliverables being: a fully functional shopify based store (Sitemap, Page Layout, Content Implementation, UX & UI Design, Brand Implementation, etc).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All deliverables were indeed delivered to our satisfaction. The process included weekly meetings that allowed for our ongoing feedback to be implemented swiftly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All milestones were reached in accordance with the schedule agreed upon signing the initial contract. The website was launched within the planned timeframe.
We were in constant communication and every weekly meeting was AI summarized and followed with a review follow ups, next steps, etc. BRJ team was super responsive too, no question was left unanswered.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication with the team. You are a part of the process and the team responds to the feedback given, making for a very positive experience. 

Are there any areas for improvement or something Big Red Jelly could have done differently?

We're satisfied with their work, both with the work process and the overall results. These guys know how to do their work.

BACKGROUND

Please describe your company and position.

I am the Founder and Executive Director of Be Humanitarian

Describe what your company does in a single sentence.

We feed and educate vunerable Guatemalan children, support their families and community. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Website Design

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly has supported my nonprofit in countless ways through the years. Hailey downloads and reconverts our weekly newsletters and adds them to our website. She has been instrumental in creating landing pages for each of our humanitarian trips and connected our payment platform to them as well. She makes regular updates to our board members and partners pages. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I believe that the success is demonstrated because each and every project gets done quickly and without a reminder. I am the founder and not crazy tech savvy so I know there are much better ways to measure outcomes, but the job getting done is the only one I would use. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My projects are ALWAYS done so quickly. I think the speed in which Hailey completes my projects has tainted my expectations of others I work with. I wish everyone I work with could be half as fast as Hailey is.  

What was your primary form of communication with Big Red Jelly?

Email or Messaging App

What did you find most impressive or unique about this company?

Big Red Jelly has built a culture rooted in generosity and the power of giving back. The owners and employees are deeply committed to working hard—not just for their own success, but to make a meaningful difference in the lives of others. Step into their office, and you'll find heartfelt reminders of their impact—photos of the children they support each month. I wholeheartedly stand behind a company that goes beyond profit, using its success as a force for good in the world.

Their dedication, expertise, and generosity have made a meaningful impact on our mission, and I am truly grateful for their continued support.

Are there any areas for improvement or something Big Red Jelly could have done differently?

None. 

BACKGROUND

Introduce your business and what you do there.

I’m a real estate agent in the Greater Boston area, and I work for a brokerage firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed a new website.

SOLUTION

What was the scope of their involvement?

Big Red Jelly designed and developed our website. We gave them an example of what our old website looked like, but they built the new one from scratch. Regarding design, the team had templates from other agents in our office. They provided several options to choose from, and we picked the one that looked best.

What is the team composition?

We worked with one person from their team, Ammon, who did design and development work.

How did you come to work with Big Red Jelly?

They were recommended by my company.

How much have you invested with them?

We spent $1,200.

What is the status of this engagement?

We worked together from December 2024 to January 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The final product was good. It’s too early to tell the impact of Big Red Jelly’s work, but it helped us schedule Zoom appointments through the website. One of those appointments was with someone who wanted to sell their house and buy a new one, which was our original dream outcome.

At the end of the day, the website was fine, but we were not blown away by it. We expected it to be spectacular. Overall, it met our expectations, and that’s fine — not everything needs to be perfect. We could have paid more and dug into the website development, striving to make it more beautiful, but this end result was good enough.

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly stayed on budget and delivered the website before the deadline. The team was very reasonable and negotiable on pricing as well. Moreover, they were excellent regarding time management, since they worked through the holiday season. We communicated via email and Zoom.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Ammon. He did a great job and was thorough and responsive.

What did you find most impressive about them?

Big Red Jelly delivered what they promised by the time they said they would. We genuinely liked working with Ammon; he was sharp and pleasant. We would work with him again. Ultimately, the team was better than other developers we worked with, and their pricing set them apart from competitors.

Are there any areas they could improve?

There were multiple scheduling issues. In fact, we had to reschedule a couple of appointments, which was frustrating. As a real estate agent, my schedule is essential, and I base my entire day around when I need to meet with people. Besides, I wish we didn't need to tell them to make edits or to take care of other obvious things.

Overall, Big Red Jelly moved a bit too fast, and sometimes, we felt we weren't on the same page. Conversing more at the start would have helped.

Do you have any advice for potential customers?

Figure out your vision on your own. Big Red Jelly will implement it well, but the clearer your vision is, the better. They’re not real estate agents or entrepreneurs; they’re website designers. Don't expect them to figure it out for you; things will go more smoothly.

BACKGROUND

Please describe your company and position.

I am the CEO of Zen With Zach

Describe what your company does in a single sentence.

Offer holistic health and wellness coaching 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Organize Marketing Efforts
• Create Website
• Generate New Clients

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly was hired to build my brand, website, and marketing strategy. They took me through their 3-stage approach: Build, Brand, and Grow. They helped me create a logo, choose font style, establish messaging, build a website, generate new clients, create social media banners, and many more things. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New Logo 
• Clearer and more targeted messaging 
• Type font, imaging, and visual style created 
• Website creation 
• Social media strategy 
• Mission statement, values, tagline, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on everything with precision and kept me on my toes to complete the tasks that I was given. They followed up with an email with deliverables and what was covered on each call. They did what they said they would do at the end of each call. 

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They delivered the goods. 
• They're professional and fun to work with. They had personality. 
• They genuinely cared about what I wanted and did everything they could to make that happen. 

Are there any areas for improvement or something Big Red Jelly could have done differently?

None that I can think of at the moment. 

BACKGROUND

Please describe your company and position.

I am the Owner of Little Joe's Boots

Describe what your company does in a single sentence.

We sell cowboy boots.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Update a few plug-ins on our website.
• Give our website a "facelift".
• Help develop our online identity and improve our online business.

SOLUTION

How did you find Big Red Jelly?

Online Search

Why did you select Big Red Jelly over others?

• Great culture fit
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we first approached Big Red Jelly, our plan was to fix a couple of bugs we had with our website. We built our website in house, and were developing  a social media presence. We were proud of our work as we had no experience at all in website design or social media marketing,  so we had no intention of working with anyone regarding those portions of our business. We only needed a little technical support.

One phone call with the professionals at Big Red Jelly changed our mind. We are proud to say now, that we work full time with Big Red Jelly and after a complete website "facelift" and constant advice from the team at Big Red Jelly our online sales have doubled... and that was through our slow season! 

I cannot say enough how grateful we are for all of the services that Big Red Jelly has provided and for the continued partnership in building our online business. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our online sales doubled after the work performed on our website, and continued support to further grow our social media presence and online business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items were delivered on time, questions answered immediately, and always proffesional. 

What was your primary form of communication with Big Red Jelly?

Virtual Meeting

What did you find most impressive or unique about this company?

Big Red Jelly epitomizes professionalism and has exceeded all expectations!

Are there any areas for improvement or something Big Red Jelly could have done differently?

There are no improvements that we can suggest, and would not ask them to do anything differently.

BACKGROUND

Please describe your company and position.

I am the Founder of BeVibe Social

Describe what your company does in a single sentence.

Social Media Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Brand
• Build
• Grow

SOLUTION

How did you find Big Red Jelly?

ChatGPT

Why did you select Big Red Jelly over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This scope of work offers a comprehensive, step-by-step approach to building a brand, developing a web presence, and growing a business through strategic content and marketing efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with a skilled brand strategist has truly made a difference for my business. They have an amazing ability to take my ideas and turn them into something real and impactful. Their approach blends creativity with smart planning, making sure every decision fits perfectly with my overall brand vision.

Not only did their fresh ideas help clarify my brand, but they also brought it to life in ways that really connect with my audience. Their talent for turning my vision into a clear and authentic brand identity that reflects my mission is remarkable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, and they always delivered everything on time. They were quick to respond to my needs, handling any issues right away and making adjustments as needed to keep things moving smoothly. Their clear communication and focus on details have made the whole process easy and stress-free.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was their seamless process. They had a clear, well-organized approach that combined creativity with strategic thinking, making sure every step was aligned with my goals, making the process clear and easy for me. 

Are there any areas for improvement or something Big Red Jelly could have done differently?

Not at this time. This project is ongoing. 

BACKGROUND

Please describe your company and position.

I am the Founder of Dial Cloud

Describe what your company does in a single sentence.

Dial Cloud helps business's find the best business phone provider and helps them setup as well as navigate the technology. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Website Design

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly redisigned my website completely. We started by going over my goals and what I hoped the website would be. They were very knowlegable and made great suggestions that made my website that much better. We create great flow to the website, making it easy for interested clients to know how to contact me. 

They delivered a new website, a place for my blog as well as some articles written for me, a place for clients to contact me, linked my social media accounts, provided suggestions on the flow of the website and design, juiced up the information I sent them about my business in a great way, linked my website for google indexing, linked my google account so I can see my web traffic and analytics, ect. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It's still a little early but after a week of being up I've had 60+ organic visitors. I've had a lot of compliments on the website as well. I feel more confident prospecting and finding clients moving forward. I'm very happy with the websites. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was the best I've experienced. They always scheduled the next apointment while  on the current call so I knew what to expect. They sent emails with everything they were doing and everything the needed from me before each appointmenet. If I had questions they always repsonded within 20 minutes of me sending the email. 

What was your primary form of communication with Big Red Jelly?

Virtual Meeting

What did you find most impressive or unique about this company?

Even though I got the most basic package, Big Red Jelly made me feel like I was their most important client. The whole process I felt like they were invested in my success. 

Are there any areas for improvement or something Big Red Jelly could have done differently?

Not that I can think of. They were great. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I've worked with Big Red Jelly for website development and hosting.

SOLUTION

What was the scope of their involvement?

I've worked with Big Red Jelly on two projects. First, they designed and developed a website for me using WordPress, which took a few months. Now, they're in charge of hosting my website. The team has been in charge of hosting my website for the last year and a half.

I recently had to make a modification to my site, so I contacted Big Red Jelly since they're hosting it, and they haven't replied to my emails for the last week and a half. One of the changes I need to make is adding one of my web developers to my hosting account, but I can't even log into my hosting account myself.

What is the team composition?

I've worked with about four teammates from Big Red Jelly.

How did you come to work with Big Red Jelly?

They were a referral from someone else.

How much have you invested with them?

I've spent about $7,000. The website was around $5,000, and the hosting has been around $2,000.

What is the status of this engagement?

We’ve been working together since January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Big Red Jelly's website design and development work was okay. However, since the payment for the site and the hosting was made, the support promised hasn't been provided.

How did Big Red Jelly perform from a project management standpoint?

Throughout the development process, Big Red Jelly performed well. For the most part, they delivered on time and on budget. We've mainly used email to communicate.

However, it has been impossible to reach out to Big Red Jelly regarding website updates and information on how to change my hosting services. I've tried to email all my previous contacts, but I don't think they work there anymore. I've even tried to email their general mailbox and call their general phone, but I've gotten no response.

What did you find most impressive about them?

Big Red Jelly has a very good schedule management when it comes to producing a website. Their deliveries are relatively timely.

Are there any areas they could improve?

From a website design perspective, there's nothing Big Red Jelly could improve on.

Do you have any advice for future clients of theirs?

Have an idea of what you want.