Big Red Jelly

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I've worked with Big Red Jelly for website development and hosting.

SOLUTION

What was the scope of their involvement?

I've worked with Big Red Jelly on two projects. First, they designed and developed a website for me using WordPress, which took a few months. Now, they're in charge of hosting my website. The team has been in charge of hosting my website for the last year and a half.

I recently had to make a modification to my site, so I contacted Big Red Jelly since they're hosting it, and they haven't replied to my emails for the last week and a half. One of the changes I need to make is adding one of my web developers to my hosting account, but I can't even log into my hosting account myself.

What is the team composition?

I've worked with about four teammates from Big Red Jelly.

How did you come to work with Big Red Jelly?

They were a referral from someone else.

How much have you invested with them?

I've spent about $7,000. The website was around $5,000, and the hosting has been around $2,000.

What is the status of this engagement?

We’ve been working together since January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Big Red Jelly's website design and development work was okay. However, since the payment for the site and the hosting was made, the support promised hasn't been provided.

How did Big Red Jelly perform from a project management standpoint?

Throughout the development process, Big Red Jelly performed well. For the most part, they delivered on time and on budget. We've mainly used email to communicate.

However, it has been impossible to reach out to Big Red Jelly regarding website updates and information on how to change my hosting services. I've tried to email all my previous contacts, but I don't think they work there anymore. I've even tried to email their general mailbox and call their general phone, but I've gotten no response.

What did you find most impressive about them?

Big Red Jelly has a very good schedule management when it comes to producing a website. Their deliveries are relatively timely.

Are there any areas they could improve?

From a website design perspective, there's nothing Big Red Jelly could improve on.

Do you have any advice for future clients of theirs?

Have an idea of what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Prime Life Wellness Institute. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I hired Big Red Jelly to build our website and develop our brand identity. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly has built our website, and their deliverables include our brand assets, such as our logo and tagline. For the logo, they’ve given me a questionnaire and then developed a prototype. They’ve used my feedback to deliver the desired product. We’ve also worked on articulating our business’ vision, mission, and core values. At present, they’re still in the process of building our website. 

What is the team composition?

We’ve worked with David (Business Development Specialist), Ali (Content Team Lead) and Bethany (Brand, Build & PR Strategist). 

How did you come to work with Big Red Jelly?

Big Red Jelly helped build the website of a mutual contact, who connected me with them when I was looking for people to build my site. I decided to hire them because their services were within my budget, and I felt comfortable that my money was going to be put in the right place. 

How much have you invested with them?

We’ve spent between $10,000–$15,000. 

What is the status of this engagement?

Our engagement started in March 2024, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our brand identity is great, so I’m satisfied with Big Red Jelly’s work. 

How did Big Red Jelly perform from a project management standpoint?

Their project management is great, and everything has been on point. For tools, we use emails and Google Drive. 

What did you find most impressive about them?

Big Red Jelly is professional and young, so they’re up to speed with what I’m talking about — they’re energetic and exciting.

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Be communicative. Big Red Jelly can only help you as much as you communicate with them and provide feedback. 

BACKGROUND

Introduce your business and what you do there.

 I’m the owner and CEO of Colleran Holdings and The Golf Augusta.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

I had been in healthcare administration for 15 years. When I left, I was going to start an online company called Alcides. Thus, I originally contacted Big Red Jelly to have them build a website for me. In the meantime, I found a golf store for sale in a different state, so I ended up buying that store and put the other project on pause so that they could help me with the branding of the golf store.

SOLUTION

What was the scope of their involvement?

Big Red Jelly helped me create the logo and come up with a new name for my startup golf store. However, I worked the most with Big Red Jelly for the other side of my company, Alcides. For Alcides, Big Red Jelly created the whole brand and built a website.

The project for Alcides included working on the brand strategy, coming up with a name, designing the logo, and defining our mission and vision. We worked together on a regular basis to come up with the whole concept and build the brand. As part of building that brand, they helped me create Apothos Golf as a subbrand of Alcides. Both brands are part of the same company, Colleran Holdings.

Initially, we had a discovery call with Josh (Co-Founder & CEO) that lasted about an hour. Then, we went back and forth via text messages and phone calls to exchange ideas. When he first came up with a name, we didn't love it, so we pushed back, and he came up with another name that was perfect.

As for the website development part, Big Red Jelly built our site on Shopify. Features included a blog, a shopping cart, featured items, a banner for products coming soon, and banners to announce Apothos Golf as a new company joining us.

What is the team composition?

We worked with Josh, Joe (Business Development Strategist), and Brandon (Build Strategist & E-Commerce Lead).

How did you come to work with Big Red Jelly?

I found them on Google and saw their reviews on Clutch just to confirm everything I had found on them. Prior to choosing them, I met with three different companies. Big Red Jelly was the most reasonably priced, but that wasn't the reason I chose them. I decided to work with them because, after the discovery call, they came back with suggestions on areas they thought I needed help with.

Big Red Jelly even connected me with some of their partners to fill in the gaps that I had. They thought ahead of the game about what I needed and what I was like.

How much have you invested with them?

We spent between $12,000–$15,000.

What is the status of this engagement?

We worked together on this project from February 2024–March 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I worked with Big Red Jelly on three different projects, and their work was absolutely extraordinary. They listened to what I wanted and delivered high-quality brand assets. I've worked with designers and other people, and they've all loved the branding packages the team created because it's very easy to work with those assets. Everything is ingrained into the bigger brand. The website will be up and running soon, and I expect a lot of success.

How did Big Red Jelly perform from a project management standpoint?

In my experience as a hospital's CEO for over 15 years, I can tell that Big Red Jelly was the most professional group I had ever worked with. They were honest, offered a great price, and got back to me every time I talked to them. They were available via text messages, emails, and phone calls. Additionally, we used Canva to collaborate.

Big Red Jelly was also very polite and collaborative. There was a lot of back and forth during the engagement. Still, they took criticism very well and came up with better products from it. They constantly shared ideas and thoughts along with the actual products.  Moreover, they delivered everything on time. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to highlight both Josh and Joe for their work; they were very helpful. Additionally, I want to add Brandon to the list; he was excellent.

What did you find most impressive about them?

Big Red Jelly has been a great partner. My mom passed away about a month ago, so I had to reschedule a couple of appointments. Big Red Jelly actually sent me flowers, which I thought was extremely kind.

On top of that, their intelligence and ease of working with them were impressive. Even though this was an area of business I had never been before, they worked with me so that I never felt I wasn't understanding. They were very down to earth and made me feel like everything I said was valuable.

Overall, they were extremely easy to work with, to the point that they almost educated me. On top of actually managing the project, there was a lot of back and forth with them, which was educational.

Another of their biggest strengths was their consistency. I worked with 5–6 of their teammates, and they were all kind, hardworking, and intelligent. I felt like I would work in that place, as they were all very good people.

Are there any areas they could improve?

There was nothing Big Red Jelly could improve on. I was very happy with their work.

Do you have any advice for future clients of theirs?

Hire them and let them do their work. Be honest and open, and feel free to communicate and have discussions with them. They want feedback, and they're great at taking it to come up with a perfect finished product.

BACKGROUND

Please describe your company and position.

I am the Vice President, Business Development of SOS Support

Describe what your company does in a single sentence.

SOS Support is an IT Managed Services Provider that partners with Small Businesses to help them grow their companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• New Website
• Complete Rebrand
• New Marketing Look and Emphasis

SOLUTION

How did you find Big Red Jelly?

Online Marketing

Why did you select Big Red Jelly over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Big Red Jelly to initially help us build a new website that would be more effective in closing new leads. We ended up working with them on a complete brand refresh with new name, logo, focus, etc. They have been incredible collaborative, they are very creative, and they listen to your input. They also have successfully used a process that makes a lot of sense and makes things easier to accomplish.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New company Name
• Logo
• marketing taglines
• website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been terrific. Communication is clear and delivered consistently. Clear expectations were set for milestones and deliverables. They have been very responsive and collaborative.

What was your primary form of communication with Big Red Jelly?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their creativity and culture have exceeded my expectations. Deliverables were clear and consistent and straight forward.

Are there any areas for improvement or something Big Red Jelly could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a youth rugby academy. We produce youth rugby events and host one of the largest rugby tournaments in the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We needed help to revamp our brand, marketing information, and website.

SOLUTION

What was the scope of their involvement?

Big Red Jelly has done a new brand guide, including logos, fonts, and color schemes. They’ve also done a website and our marketing materials for sponsors, advertisers, and social media.

We initially shared our vision and goals and how we wanted to relate to our other events. Big Red Jelly came back with various logo ideas. Then, they went through the steps to refine their ideas until they came up with what we requested. We didn’t need to engage them for social media managing because we’d already gotten everything taken care of and trademarked.

The website is for the NAI 15s event; they’re doing a house brand approach. The next project for Big Red Jelly will be the rebrand of our corporate site, but we’re currently focusing on the event site.

What is the team composition?

We’ve worked with four teammates so far: Bethany (Brand, Build & PR Strategist), Stephen (Brand, Content & Build Strategist), and someone who’s done all the content for us.

How did you come to work with Big Red Jelly?

I’ve known them for ages; the founders used to play rugby for me. Also, I wanted to support a local company.

How much have you invested with them?

We spent over $8,000 in the initial project. Since then, we’ve spent a bit more every year to have them refresh the website.

What is the status of this engagement?

We began working with them in January 2018, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track all of our website and social media traffic. Every time Big Red Jelly does a refresh, the tournament site’s traffic will quickly increase by 30%–40%. Although the tournament is a massive event, it’s hard to separate the 6.5 million social media and website interactions during the two days. We know our content isn’t driving the traffic; it’s their template’s look and feel.

Big Red Jelly creates the templates we use to put images in there dynamically, and we get good feedback on it. Overall, people like our website and social media.

How did Big Red Jelly perform from a project management standpoint?

We have agreed upon deadlines. They only missed one time, and it was our fault because we made a stylistic change pretty deep into the project. However, once we made the change, they maintained the schedule. Ultimately, Big Red Jelly is good at project management because they have a process they stick to.

For communication, we have weekly Zoom calls to go over deliverables. They show us the latest deliverables and any additional information. They also use ClickUp internally; we get links to see specific imagery and approve content.

What did you find most impressive about them?

They’re passionate about helping us produce the best possible tournament event site. Tournaments aren’t anybody’s bread and butter, so there isn’t a huge demand. Nonetheless, Big Red Jelly puts in extra time to do everything properly. They’re great at their job.

Are there any areas they could improve?

Things could always be faster, but we understand that they also work with other clients. Overall, we like how they work, so we have no complaints.

Do you have any advice for potential customers?

The best thing to do is to be heavily engaged with them. When you’re going over designs and content, be active. The engagement is a two-way street, a 50/50 partnership; you have a role to play to get the best out of them.

BACKGROUND

Please describe your company and position.

I am the Owner of White Knuckle Ops

Describe what your company does in a single sentence.

Use role-play scenario to train individuals and families in using firearms as a tool of self-defense.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Website
• Branding

SOLUTION

How did you find Big Red Jelly?

Friend

Why did you select Big Red Jelly over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mallory and Chandler at Big Red Jelly did a phenomenal job of helping me define my brand, made slight alterations to my logo, and helped me build a website that anyone else would be jealous of. They took time to understand my business, my wants, and my needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

That I was satisfied with the branding, logo, and website and that all aspects meshed together well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always on time and were very responsive to my needs and questions.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I thought the introduction call to understand what I want was extremely impressive. They took the time to understand what I am trying to accomplish and asked lots of questions before they moved forward. They treated it as if they were branding their own company and not just working on someone's project.

Are there any areas for improvement or something Big Red Jelly could have done differently?

Absolutely not. They did a terrific job!

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Oakhaven Builders

Describe what your company does in a single sentence.

Oakhaven Builders performs, remodels of homes and basement finishing, as well as house flips.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Creating web pages for our services, so customers can choose which area they want to focus on.

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• High ratings
• Great culture fit

How many teammates from Big Red Jelly were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

In our current website, we had a services page. We worked with Big Red Jelly to create a drop down feature, and list all our services individually so that the customer visiting our site, had more information as to what service they were looking for. They created 4 separate pages for us, and they created those based off of the imagery and content we provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To create 4 web pages that highlight our offerings to customers and create those as a drop down off of our generic services page.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was patient. They delivered the project much faster than expected. They listened to what we wanted and created a beautiful product that exceeded our expectations. They also made suggestions that were very helpful!

What was your primary form of communication with Big Red Jelly?

Email or Messaging App

What did you find most impressive or unique about this company?

The speed and accuracy in which they provide responses as well as a finished product. The fact that they are willing to make suggestions, but will also produce what is requested by the customer. They were friendly and professional!

Are there any areas for improvement or something Big Red Jelly could have done differently?

None that we can think of at this time.

BACKGROUND

Please describe your company and position.

I am a Partner of iAct, LLC

Describe what your company does in a single sentence.

We build cool software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Clarify our marketing message and brand

SOLUTION

How did you find Big Red Jelly?

• Online Search
• Referral

Why did you select Big Red Jelly over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly helped us review and revamp our brand messaging, logo, and website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A better team awareness of who we are and what we do and a better presentation of that message through our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Red Jelly has a well-defined process with weekly meetings. They are very clear about the goals for each meeting and keep a good cadence with room to process things without getting bogged down. The process notwithstanding, BRJ generously accommodated us when we needed some extra time to work through one of the process steps.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Both Josh W and Josh L were very hands-on and engaged from the beginning. They helped us talk through our scattered ideas and organize them in compelling ways. Josh W in particular has a gift for getting to the heart of our identify and purpose.

Are there any areas for improvement or something Big Red Jelly could have done differently?

Use google meet instead of zoom. Haha. Why do I dislike zoom so much??

BACKGROUND

Introduce your business and what you do there.

I’m the founder, owner, and CEO of a company that helps people get healthy and fit. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Red Jelly?

We hired Big Red Jelly to improve our website’s design. The team is working on building graphics and web pages. 

SOLUTION

What was the scope of their involvement?

Big Red Jelly has started our project by reviewing our company’s branding. Big Red Jelly has revamped our logo and created icons for our social media and advertising. The team is now working on graphics that detail our processes for our website. Big Red Jelly will also support us in developing our website on WordPress. 

What is the team composition?

We work with Bethany (Brand, Build, and Public Relations Strategist), who worked on our branding, including logo and icon design. Another teammate is working on our process graphics, and someone else will work on the website development. 

How did you come to work with Big Red Jelly?

We found Big Red Jelly through a referral.

How much have you invested with them?

We’ve spent $5,500 with Big Red Jelly.

What is the status of this engagement?

We started working with Big Red Jelly in September 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Big Red Jelly takes into consideration what we want to accomplish in their design. The team’s graphic designers are very good at suggesting what would look good according to what we want to see. Big Red Jelly is very open to suggestions and considers what I want. 

How did Big Red Jelly perform from a project management standpoint?

Big Red Jelly established a timeline at the beginning of the project and has been clear about our team’s responsibilities over this timeline and about which delays would cost us more money — this is very good to know in advance. 

Moreover, Big Red Jelly sends an email with the tasks they’ve completed before our meetings, leading to quick and efficient meetings. We receive a follow-up email after the meeting stating what we’ve just discussed. We communicate clearly with Big Red Jelly, and I know my responsibilities.

We communicate through email and Zoom. Big Red Jelly has also made videos on Loom to go over certain things. We stay on budget because we know what to do, and Big Red Jelly follows their timeline. 

What did you find most impressive about them?

I’m impressed with Big Red Jelly’s young team, who have been very respectful and professional. 

Are there any areas they could improve?

I can’t think of anything for Big Red Jelly’s to improve — I’m happy with their work.

Do you have any advice for potential customers?

I recommend potential customers engage with Big Red Jelly when they’re sure they have the time to invest in the website development process. If you can’t keep up with Big Red Jelly’s timeline, it will result in a costly project. I recommend having someone on your team dedicated to completing the required assignments, which include writing content and other tasks. 

BACKGROUND

Please describe your company and position.

I am the President of Jackie's Classroom

Describe what your company does in a single sentence.

Tutoring by state licensed educators

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Red Jelly to accomplish?

• Rebranding
• website creation

SOLUTION

How did you find Big Red Jelly?

Referral

Why did you select Big Red Jelly over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Big Red Jelly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Red Jelly provided a complete rebrand of our small tutoring business. This included new logo, new corporate color scheme, fonts, social media templates and corporate core values. They also built us a brand new website from the ground up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a new brand and a new live website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was excellent.They responded to our needs very well.

What was your primary form of communication with Big Red Jelly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How friendly each team member was, their high quality of work and how available they made themselves to us.

Are there any areas for improvement or something Big Red Jelly could have done differently?

Overall the experience was excellent. My only area of criticism is that the website build got off to a slow start. There were a couple last minute rescheduling of meetings by the website designer that through my personal schedule off.

Also, the communication process at the start of the website build was not great. Both of those greatly improved towards the end of the project, however. I am very happy with how the website turned out and I consider these issues to be a minor hiccup in my overall positive experience.