Mobile App Development Web Design Web Development
Amazon Application Development Framework
+2
Confidential
Aug. 2023 - Apr. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were solution-driven, which fit nicely in our culture."

Apr 17, 2024

COO, Iditarod Trail Committee

Chas St George

Sports
Wasilla, Alaska
1-10 Employees
Online Review
Verified

Agents of Play developed a CRM for a sled dog race organization. The team was also tasked with designing mobile live feeds in remote locations in Alaska.

The engagement has led to a 10% growth in subscription revenue, exceeding the client's business goals. Agents of Play was highly collaborative from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's technical prowess and agility.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Special Projects (formally served as CEO/COO). of Iditarod Trail Committee

Describe what your company does in a single sentence.

The Iditarod stages the world's largest sled dog race on the planet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agents of Play to accomplish?
design mobile live feeds in remote locations over 900 miles in Alaska

SOLUTION

How did you find Agents of Play?

Through Panasonic

Why did you select Agents of Play over others?

Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Agents of Play were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agents of Play has been our go to team for innovating ways to build in a streamlined CRM with the capacity to expand fundraising opportunities online.The scope of work for this project was to have in place a greater

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over the seven weeks that the Iditarod peaks in outreach, marketing, and ROI (Feb-March 2024), AOP was faced with a challenge we did not expect, a growth in subscription revenue (projected at 10%) reach 25%. This meant a real time shift in expansion of our CRM (developed by AOP) and our internet capacity to expand our production of live HD feeds from the Iditarod Trail Sled Dog Race at extremely difficult locations. The AOP team also provided 24 hour support during the race itself.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AOP has been a vital part of the delivery of media, development of CRM and expansion of AI through a Chat Bot that is continuing to produce results as an avatar for our education programs and FAQ's. The team has consistently and creatively met our needs by providing solutions for the challenges we have faced through COVID and the changing technologies encountered for the last 15 years. They have definitely stepped up to the plate in order keep our organization relevant in difficult times.

What was your primary form of communication with Agents of Play?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

AOP thinks out of the box. The team constantly delved into the latest trends in AI, live streaming, and how to work smarter in our eco system. They were solution-driven, which fit nicely in our culture.

Are there any areas for improvement or something Agents of Play could have done differently?

No... AOP comes to the table with a consistent commitment to working through the needs we have and following up on the deliverables mapped out in a collaborative spirit.

RATINGS

5.0

"outstanding"

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CRM Development for Sled Dog Race Organization

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