Zoek Marketing

BACKGROUND

Please describe your company and position.

I am the Owner of Delja Prints

Describe what your company does in a single sentence.

Prints 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zoek to accomplish?

• site redesign and web shop

SOLUTION

How did you find Zoek?

Referral

Why did you select Zoek over others?

Referred to me

How many teammates from Zoek were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Zoek Marketing LLC to redesign our Delja Prints website and add a webshop.  

1. Before signing a contract, we told Zoek how we planned to sell (through the Vistaprints reseller program) and they created a service package.
2. After signing the contract, we filled in Zoek’s form with our requested design elements, had an initial consultation with a designer, and received a first draft of our redesigned website two weeks later. When we opened the first draft, our Wix website was a mess - none of our requested design elements were correct, and the shop was not included. There were even random price listings in Euros. 
3. After THREE WEEKs we were told that the criteria we requested for the shop was not possible due to Wix system limitations, and that we would need to pay for additional hours to continue the site redesign. We stopped the project at that early stage since the company could not finalize the package of services in the service agreement, and since the initial redesign attempt was poor and did not reflect our initial consultation. 
4. Since no services were delivered, we asked for a full refund. Zoek customer service staff did not offer any refund at first, stating the company has a strict no refund policy even though they acknowledged that the company could not deliver the services in our contract. When it became clear that Zoek could not deliver on our contract, they even suggested that we hire another outside developer to finish the job that we paid Zoek to do.
5. Six weeks after our initial discussions, Zoek offered us a 50% refund on our contract, even though we did not recieve a final product and will not, since it is not possible due to technical limitations. Zoek claims that we asked them to integrate VistaPrints into our website. We did not. We told Zoek we planned to use the Vistaprints Resellers Program to separately order and produce the goods, and questioned if we needed to purchase add-ons from Zoek.  We were assured by the sales team that we needed to purchase the add-ons.  We asked Zoek to cancel the existing service agreement in writing since it is not possible to deliver these services, and to process a full refund.
 

Resolution Sought

Zoek has not provided a website redesign and commercial package as per our service agreement.  On behalf of Zoek, David Serrano offered a 50% refund and then very unprofessionally reneged on that offer.  Zoek continues to offer us something that they have said is not technically possible on the Wix website. We continue to ask Zoek to cancel the service agreement and provide a refund because the company did not provide any of the services outlined in our agreement.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

None happened what was in contract

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Poor and rude in communication after ther received our money.

What was your primary form of communication with Zoek?

Email or Messaging App

What did you find most impressive or unique about this company?

They take your money without delivering what's promised 

Are there any areas for improvement or something Zoek could have done differently?

They are well covered by law so you cant do anything after signing contract with them, no refund even if they can not fulfille promised.

BACKGROUND

Please describe your company and position.

I am the Owner of Align Pilates and Performance Center

Describe what your company does in a single sentence.

Physical therapy, Pilates and Wellness services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zoek to accomplish?

• Update website to add Pilates component
• Update scheduling for new Pilates classes

SOLUTION

How did you find Zoek?

Other

Why did you select Zoek over others?

Other

How many teammates from Zoek were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They were supposed to update my website and schedule to add to my existing website to include the new Pilates classes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was no progress or success. It was a total scam.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The whole experience was very cold, impersonal, and dissatisfying. I did not trust them and should have done more research. They did not listen to what I wanted, they charged me twice as much as what others charged, and tried to oversell their services. To cancel after only 5 minutes of their time, they charged me 25%. They lied to me for 6 weeks about refunding my money. I had to file formal complaint with WIX, the BBB, and my bank dispute team, who all contacted Zoek directly. I received my refund the next day. I don't recommend this company. Read the Better Business Bureau reviews yourself.

What was your primary form of communication with Zoek?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. Fancy titles. Poor service. Poor communication.

Are there any areas for improvement or something Zoek could have done differently?

Honesty, transparency to start with. Listen to your customers and what they actually need, don’t oversell. Don’t lie. Don’t charge for work you didn’t do.

BACKGROUND

Please describe your company and position.

I am the Owner of Fine Print Services LLC

Describe what your company does in a single sentence.

Grant writing and management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zoek to accomplish?

• Design my website for my small business

SOLUTION

How did you find Zoek?

Wix

Why did you select Zoek over others?

Referred to me

How many teammates from Zoek were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work is to build my website for my grantwriting business from start to finish, with a total allowance of 3 edits by me. It is a basic website design but I needed multiple forms/client portals/resource pages/search features and SEO embedded in the site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completion of my website in a timely manner, adherence to my vision for the design and content within the 3 rounds of edits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zoek is building my website at an affordable rate, I’ve only interacted with humans, and they seem to be capturing all the small details for my vision for my website so far. It is not yet complete, but we are on track. Would recommend!

What was your primary form of communication with Zoek?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No robots!

Are there any areas for improvement or something Zoek could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the CEO of SEIDR FAE

Describe what your company does in a single sentence.

Support self empowered states with self applied energy work and intuitive guidance with mentorships and 1 on 1 readings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zoek to accomplish?

• build audience
• understand the business and write copy
• engage audience

SOLUTION

How did you find Zoek?

Referral

Why did you select Zoek over others?

Manipulated me into thinking they would make a difference

How many teammates from Zoek were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The SEO provider ZOEK is a total scam and so disrespectful, wasted so much of my money and did nothing, knew nothing and refused to hear my experience "Combine with our on-site SEO services for guaranteed ranking and traffic results in 90 days or less." is a COMPLETE LIE. Hated everything they said and 'did' for my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

HORRIBLE, NONSENSICAL COPY. NO SEO RANKING DIFFERENCE KEY TERMS FAILED TO GET ME BUSINESS RECOGNITION OR AUDIENCE GROWTH.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They fail small businesses and disrespect people, refuse to make accommodations for where they failed or admit their work was inadequate. AND after I expressed all this upset they had the audacity to charge me 2 months after I told them to stop after our agreed upon package.

What was your primary form of communication with Zoek?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have never had such a horrible service provider and I have to warn folks how deeply dangerous of an investment this is and how awful it turned out for me. This engagement caused me so much stress and money.

Are there any areas for improvement or something Zoek could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I am the owner of a Health & Life Coaching company for teenagers and women.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

To bring more traffic to my site

SOLUTION

How did you select this vendor and what were the deciding factors?

WIX.com where I built my website recommended Zoek.

Describe the project in detail and walk through their service package.

They revamped my site using three of the most googled words for my industry and began working on the back end so when someone googles life coaching for women, my site will come up.

How many resources from the vendor's team worked with you, and what were their positions?

The project Manager and the Zoek team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ongoing and we are only in the beginning stages. however, the three pages they added to my website added valuable content.

How effective was the workflow between your team and theirs?

Excellent communication

What did you find most impressive or unique about this company?

So far they have done an excellent job helping me build my website, bring traffic to my site, and they are attentive and quickly got to work. I highly recommend!

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Brown Hound Baits is leading the market with durable soft plastic fishing baits, at a reasonable price. With six different styles of baits in multiple different color styles, for any type of fish you are targeting. I am one of the co-owners with my wife. I’m also the lead bait maker, packager and shipper.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek, and what were your goals?

I hired Zoek to help improve my web presence to reach potential customers. My goals are to improve my website, have a web search presence, and to improve my number of organic customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

My deciding factor with going with Zoek was the monthly fees, and the direct communication with my project manager

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement began with helping us with keyword research to build our google presence.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager who distributed work amongst their team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sine having a SEO team helping us out we have had a steady incline of customers visiting our website.

Describe their project management style, including communication tools and timeliness.

They’ve been great at managing our expectations and meeting deadlines. We mostly use email to communicate and they’re always quick to respond.

What did you find most impressive or unique about this company?

Their level of professionalism and overall knowledge within the industry stands out. They put a lot of due diligence before getting started.

Are there any areas for improvement or something they could have done differently?

The only improvement I can think of is changing the keywords to fit the target industry that I’m in.

BACKGROUND

Please describe your company and your position there.

Owner of a Videography Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek, and what were your goals?

To increase our SEO and web presence

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended via Wix, and selected because they know the platform well

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SEO upgrade focusing on Google and Keywords

How many people from the vendor's team worked with you, and what were their positions?

4

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increase in leads

Describe their project management style, including communication tools and timeliness.

email

What did you find most impressive or unique about this company?

their understanding of wix

Are there any areas for improvement or something they could have done differently?

We're very happy with their service so far.

BACKGROUND

Please describe your company and your position there.

Owner of an equipment finance company in Colorado.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek, and what were your goals?

We were frustrated as to why we weren’t getting much traction with our seo and ppc advertising. Asked Zoek to help us optimize our website and work on bumping some key words on Google.

SOLUTION

How did you select this vendor and what were the deciding factors?

Emailed and interviewed a couple companies, but Zoek seemed to have the simplest and most cost effective strategy.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Basically just had them go through our website and optimize for mobile as well as touch up some pages that needed more key words

How many people from the vendor's team worked with you, and what were their positions?

Had one sales/ key contact and a project architect.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I’m a short time we have seen some good traction with specific words and better traffic

Describe their project management style, including communication tools and timeliness.

Mostly email communications, but they put together a nice report after every step.

What did you find most impressive or unique about this company?

They are very helpful and listen well. Their services are also reasonably priced.

Are there any areas for improvement or something they could have done differently?

I’ve been pretty happy so far.

BACKGROUND

Please describe your company and your position there.

I am the owner of a nightly rental business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek, and what were your goals?

I was needing more organic traffic flow on my website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Zoek has done a great job optimizing my site along with educating me on the dashboard so I understand how to read the analytics.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Zoek has been great to communicate each step of their work. Telling me what they had done. Showing me what had been done. Educating me what to expect from their work.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a Project manager who distributed work amongst their team. There were 2 SEO specialists in communication with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing the SEO optimization, I have had an increase of organic traffic to my website and more business.

Describe their project management style, including communication tools and timeliness.

Zoek has used a mixture of emails and phone calls to communicate with me all along the way.

What did you find most impressive or unique about this company?

Zoek has done a great job of showing me where my SEO was currently and where they could take it. I have seen quick work and a follow through on all they said.

Are there any areas for improvement or something they could have done differently?

I'm beginning to see results from their work. So far, I am very happy.

BACKGROUND

Please describe your company and your position there.

I am the Owner and CEO of a notary firm based in Las Vegas, NV

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek, and what were your goals?

Directory listings to support my business' online presence.

SOLUTION

How did you select this vendor and what were the deciding factors?

They are Wix partners, I created my website through Wix and this seemed like a logical company to go with given their partnership with Wix.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They have been listings my company in several online directories. This is all being done to help my overall ranking on Google and other search engines. They also were able to have my page reinstated by Google.

How many people from the vendor's team worked with you, and what were their positions?

2 - project manager, Google My Business Department team member

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Having my Google My Business page reinstated was a major success. This helped my business gain visibility online. The directory listings they have completed for me have helped me gain more traction and ranking online.

Describe their project management style, including communication tools and timeliness.

Monthly reporting to show progress

What did you find most impressive or unique about this company?

Their attention to detail and unrepeated information were impressive.

Are there any areas for improvement or something they could have done differently?

None