Citrusbug Technolabs

BACKGROUND

Please describe your company and position.

I am the CEO at an Online Travel Agency

Describe what your company does in a single sentence.

Online Travel Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Develop Booking platform

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Upwork

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved contracting CitrusBug through Upwork to deliver comprehensive web development services for a project. The project aimed to build a fully functional web application with specific technical and business requirements, adhering to the agreed timeline and budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

   1- Missed Deadlines:

The project was delayed by six weeks beyond the originally agreed-upon timeline.

   2- Overbilling and Budget Overruns:

Despite the project exceeding the budget, there were no substantial deliverables to justify the extra charges, leaving us with an incomplete and non-functional project, a situation that needs immediate rectification.:

   3- Poor Project Management:

Project management tools were minimal, and clear documentation of progress or roadblocks was needed, making it difficult to track the work being done.

   4- Low-Quality Deliverables:

As the initial project requirements outlined, the frontend development contained multiple bugs and needed to be optimized for mobile or cross-browser functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Poor Project Management:

The use of project management tools was minimal, and there was no clear documentation of progress or roadblocks, making it difficult to track the work being done.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My experience with the company was far from impressive, and I would strongly advise caution when dealing with them. One key individual, Ishan, based on my experience, cannot be trusted. I would recommend staying away from this company.

It’s important to note that many of their 5-star reviews on Upwork are for small projects, which do not reflect their ability to handle larger, more complex tasks effectively.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Citrusbug Technolabs needs to improve their transparency and follow-through. They will tell you everything you want to hear during the initial discussions but fail to deliver on what was agreed upon. Better communication, honest project management, and delivering what was promised should be their top priorities for improvement.

Company Responses

The vendor responded on October 17, 2024.

Initially, the client was optimistic about our partnership. However, recent changes, particularly with the new project manager, have led to misunderstandings about project progress and deliverables. Claims about missed deadlines and overbilling appear to stem from shifts in client priorities rather than our execution.

The project began under a time and material model, but at the client’s request, we agreed to switch to a fixed-price model after just 1 month. This significant change was made to demonstrate our commitment to meeting the client's expectations.

Throughout the project, we maintained regular communication via Upwork, sharing daily and weekly updates, as well as conducting weekly demo calls to showcase our progress. The client has been consistently informed about the work completed.

Despite our dedication and efforts to exceed expectations, the client has chosen to discontinue our collaboration and requested a refund for the work delivered. We refused to refund the amount as we have delivered more than the decided project scope. Hence, the client has provided poor feedback with the motive to damage our reputation and affect our business.

BACKGROUND

Please describe your company and position.

I am the Owner

Describe what your company does in a single sentence.

Produces radiator fans that help heat the home more quickly, saving on your gas and energy bills.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Creating a dashboard for our new sensor

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

• High ratings
• Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview: The website will allow users to log in and monitor their radiator temperatures using Firebase for data storage and real-time updates. Key Features: 

• User Authentication: Implement login via Firebase Authentication. 
• Real-time Temperature Monitoring: Display current radiator temperatures. Use Firebase Realtime Database for real-time data updates. 
• Dashboard Interface: Design a user-friendly dashboard for temperature monitoring. Include visual indicators (graphs) with options to display data by hour/day/week/month. 
• Responsive Design: Ensure the site is mobile-friendly and works on various devices. 
• Scalability: Build for scalability to support up to 30,000 users. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Citrusbug created an amazing dashboard, that is working perfect. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every milestone went perfectly smooth. They are really quick, and no false promises. 

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication and dedication they had for the project were impressive. They understood everything. 

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

No it was perfect!

BACKGROUND

Please describe your company and position.

 I am the CTO of a consulting company 

Describe what your company does in a single sentence.

I'm a fractional CTO, helping tech startups build products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Build an MVP

SOLUTION

How did you find Citrusbug Technolabs?

worked with them before

Why did you select Citrusbug Technolabs over others?

prior experience with them

How many teammates from Citrusbug Technolabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an MVP for a travel related marketplace

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

in-progress

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on-time

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a fractional CTO, I work with many offshore and nearshore software development companies. I've seen it all. Citrusbug is definitely in its own league in terms of skillset, professionalism, and commitment to delivering high-quality results. Their team is not only technically proficient but also proactive in understanding business goals and aligning their efforts accordingly. 
Communication is seamless, deadlines are respected, and the quality of work consistently meets or exceeds expectations. Whether you're building an MVP or scaling an existing product, Citrusbug Technolabs is a partner you can trust to get the job done right.. Highly recommend!

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am a manager at Allied Beauty Experts

Describe what your company does in a single sentence.

Association for the Spa/Salon/Medspa Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Backend application processing system

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• User dashboard for submitting insurance applications.
• Admin processing of applications.
• Various reporting and tracking of user applications and sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly demos

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Delivered items on time.
• Easy to work with.
• Quick updates to any revisions required.

What was your primary form of communication with Citrusbug Technolabs?

Virtual Meeting

What did you find most impressive or unique about this company?

• Their willingness to help with any aspect that we needed was impressive.
• Went above and beyond to help setup 3rd party integrations.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the CEO of a sales software provider.

Describe what your company does in a single sentence.

Sales Software Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Create a custom Cold Email Warming,Verification and Sending tool

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Other

Why did you select Citrusbug Technolabs over others?

Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Citrusbug helped closely with creating the MVP of our solution from the group up -especially our Email warming feature which they built a robust product which has seen minimal changes into our production environment and is used by all of our customers with great feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project delivery on-time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly calls and ongoing engagement via a teams channel available for all concerns

What was your primary form of communication with Citrusbug Technolabs?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their communication and white-glove services.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Not from my view

BACKGROUND

Please describe your company and position.

I am the Consultant of SUTA

Describe what your company does in a single sentence.

Custom Software Development Company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Develop a edtech website

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Clutch Site

Why did you select Citrusbug Technolabs over others?

Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop an E-learning Platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• UI/UX Design
• Database Design
• Backend Development

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very quick to respond, take inputs from customers and turn around is quick.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Attentiveness to detail
• Honesty
• Integrity

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Product Specialist of Scalefusion

Describe what your company does in a single sentence.

We deal into SaaS Products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Web Development

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I had them build an AI SaaS product for my company, which is a concept of its own, but they were able to put together requirements and fulfil the vision that I had. Their team worked with me directly through daily updates and weekly meetings. Took care of AI, frontend, backend, and AWS with no more than a functional overview from me.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Worked with Citrusbug Technolabs for a long time. The team was reliable and accountable for the requirements of AI & SaaS. Their flexibility/agility was quite handy for such a project concept. Allowed me significant direct control over the development teams and to get what I wanted. I felt in control, confident, and aware.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they were on time.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their understanding of our requirements.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

I guess the meeting scheduling.

BACKGROUND

Please describe your company and position.

I am the CTO of Just Move Nordic

Describe what your company does in a single sentence.

Helping users tobeen more active and have fun at work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Create a user friendly and awesome app

SOLUTION

How did you find Citrusbug Technolabs?

LinkedIn

Why did you select Citrusbug Technolabs over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I am delighted to share my highest recommendation for Citrusbug. They have been an invaluable asset to our team, consistently demonstrating exceptional service, expertise, and trustworthiness. Citrusbug has always prioritized our needs, offering prompt and effective solutions with a service-minded approach. Their depth of knowledge and informative guidance have been instrumental in helping us navigate various challenges and make informed decisions. 
Furthermore, Citrusbug goes above and beyond to provide helpful assistance tailored to our specific requirements. Their solution-oriented mindset ensures that we receive innovative and effective solutions to our software needs. 
What truly sets Citrusbug apart is their unwavering trustworthiness. We have complete confidence in their integrity and reliability, making them an indispensable partner for our organization.
In summary, if you're seeking a dependable, knowledgeable, and solution-oriented software partner, look no further than Citrusbug. Their outstanding service and commitment to excellence make them a standout choice. 
Sincerely, Mogens Holm CTO Just Move

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An application that we could to to market with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Citrusbug were very professional in their way of working and have a strong process management, which means that you do not lose elements in the development.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Their ability to stay focused and at the same time be receptive to changes.
• They didn't like the phrase "impossible to do", which made them very solution-oriented.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Troubleshooting is always a large area and difficult to cover 100%, and here there is room to optimize a little in the form of a slightly closer dialogue.

BACKGROUND

Please describe your company and position.

I am the Founder

Describe what your company does in a single sentence.

Fintech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Development work
• Website
• Web app

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired team to design and build custom web app for fintech

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To kick off project, we came up with roadmap for entire project. From there, team provided daily and weekly updates along with a weekly catchup call.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're 100% on time and transparent throughout each stage of the project.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Communication
• Professionalism
• Organization

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of a software company 

Describe what your company does in a single sentence.

We are a software development agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Help with Next JS and React Native projects

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Citrusbug on a few projects for nearly a year now. Ishan, Krupal and Jainil have been fantastic. They have very good processes and the quality of the code is very high. They

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Code delivered in a timely manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have on-going daily meetings - we are able to provide vague requirements, and they deliver which is great. They can clearly identify over the conversation what we are trying to do.

What was your primary form of communication with Citrusbug Technolabs?

Virtual Meeting

What did you find most impressive or unique about this company?

We have worked with Citrusbug on a few projects for nearly a year now. Ishan, Krupal and Jainil have been fantastic. They have very good processes, and the quality of their code is very high.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Some of their testing could be a bit sharper