Top Customer Support Services in Columbus
13 Companies
List of the Top Columbus Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Columbus, OHServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.-
Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm
5.0 Aug 24, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company
5.0 Aug 23, 2023From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves Columbus, OHServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Trustworthy
The overall sentiment regarding Helpware's trustworthiness is highly positive. Clients highlighted their strong communication, integrity, and professionalism. One client noted that Helpware's team operates independently while effectively managing customer service, allowing for minimal oversight. Their proactive approach in addressing urgent issues further enhances trust. Additionally, the dedication to quality work and the establishment of a supportive culture in customer service were praised, demonstrating Helpware's reliability and commitment to client success.-
Customer Support for Lifestyle Product Supplier
5.0 Apr 4, 2019Strong communication is a key characteristic of Helpware. In any case that lacks instructions, clear expectations, or procedures to follow, their team uses common sense and determination to deliver the best outcome possible. When an urgent problem arises that may damage our company, they alert us right away so we can take action. Otherwise, Helpware operates independently and continues to improve our positioning. We can trust them to handle our customer service side without much activity on our part.
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3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read moreWas this helpful?
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
UndisclosedUndisclosed1,000 - 9,999Serves Columbus, OHServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
Reviews mention Timely
Overall, feedback regarding the timeliness of Mindy Support's service is highly positive. Clients consistently report that deliverables are met on schedule, with one stating, "They always keep deadlines" and another noting, "They completed the project respecting the deadline and the results were of a very good quality." Additionally, the proactive communication and project management capabilities have been highlighted, contributing to their reputation as a reliable partner that adapts to evolving needs.-
Annotation Service for AI Development Company
5.0 Dec 14, 2021They complete the project respecting the deadline and the results were of a very good quality. They have been responsive to our needs and they're prompt in communications.
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Annotation Assistance for Video Game Developer
5.0 Dec 9, 2021The quality of the work accomplished and the rapidity with which the project was completed.
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Data Annotation Services for Agriculture Technology Company
4.5 Oct 18, 2021We communicate mostly through emails and Google Meet. The timeliness is very professional.
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AI Data Annotation for IT Services Company
5.0 Jul 29, 2021Based on Mindy's work we were able to deliver multiple custom made mobile OCR scanning solutions on time and to our customer's satisfaction. The specialists from Mindy Support are very thorough and respond very quickly to all our inquiries.
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Data Annotation Services for IT Company
4.5 May 31, 2021They quickly communicate, and they provide realistic deadlines. So far, they've always met the deadlines they set.
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1 of 3 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read moreWas this helpful?
Industry Experience
Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketingWas this helpful?
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UndisclosedUndisclosed1,000 - 9,999Worthington, OH
Services provided
10% Customer Service Outsourcing30% Call Center Services25% IT Managed Services +2 services25% Market Research10% Sales OutsourcingSee all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.Was this helpful?
See All Locations (10)Worthington, OH
600 Lakeview Plaza Boulevard #D
Worthington, OH 430852 - 5
800-460-1241
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Review Rating from Clients
5.0/5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
4.5
Columbus-based RDI Corporation excels in cloud management and network infrastructure for real estate firms, ensuring reliable, long-term operations. Clients praise their personalized, efficient service and consistent project delivery, demonstrating extensive experience in remote IT solutions and network stability.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
100% Customer Service OutsourcingHarper & Company CPA Plus is a Customer Service Outsourcing company headquartered in Columbus, Ohio. The team focuses on Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves Columbus, OHServices provided
80% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center ServicesSee all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
Reviews mention High-quality work
Clients consistently commend Top Customer Service for their high-quality work, noting significant improvements in customer satisfaction and responsiveness. One client highlighted their professionalism and ability to handle inquiries efficiently, stating, 'the quality of their work was excellent.' Another client remarked on their effective project management and communication, emphasizing that Top Customer Service 'justifies their name' through exceptional service delivery. Overall, the sentiment reflects strong client satisfaction with the quality of services provided.-
Customer Service Outsourcing for Ghostwriting Company
5.0 Jun 24, 2025The quality of their work meets our expectations, and they're doing a great job. Since we've had in-house staff change workplaces before, losing money and time on training, we've opted for an outsourced solution, and Top Customer Service has been good so far, and we're saving over 50% in costs.
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Customer Service Outsourcing for Digital Agency
5.0 Jul 9, 2025Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 percent.
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26 of 26 reviews are 5 stars16 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 26 Recent ReviewsReviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.Was this helpful?
25 of 25 Customer Service Outsourcing reviews are 5 stars16 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 25 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
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$1,000+< $25 / hr2 - 9Westerville, OH
Services provided
20% Customer Service Outsourcing80% Call Center ServicesNo More Phone Tag is a telephone answering service. Their small team is in Westerville, Ohio. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Hilliard, OH
Services provided
10% Customer Service Outsourcing50% Call Center Services20% Language Interpretation +1 service20% TranslationFluency LLC is a call center company. Located in Hilliard, Ohio, the firm specializes in Call Center Services and Translation.
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UndisclosedUndisclosed50 - 249Columbus, OH
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Back Office OutsourcingFortuity is an answering service. Headquartered in Columbus, Ohio, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was established in 2017.
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$1,000+Undisclosed250 - 999Columbus, OH
Services provided
15% Customer Service Outsourcing45% Call Center Services25% AI Development +1 service15% Back Office OutsourcingPrimeSync offers services such as accounts receivable management, tenant communications, and support for Spanish-speaking clients. Overall, the reviews highlight PrimeSync's high quality of work, effective project management, and convenience of remote workers, leading to increased collections and alleviated workloads for clients. The company's ability to meet expectations and deadlines is also consistently praised.
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UndisclosedUndisclosed10 - 49Plain City, OH
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +1 service25% Market ResearchMarket Research company TenPoint Complete was established in 1993. The team specializes in Market Research and Call Center Services and is headquartered in Plain City, Ohio.
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$5,000+$25 - $49 / hr10 - 49Logan, OH
Services provided
10% Customer Service Outsourcing20% Sales Outsourcing15% Content Marketing +10 services10% Email Marketing5% Event Marketing5% Graphic Design5% Market Research5% Marketing Strategy5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing5% Video Marketing5% Web DesignPartner in Publishing is a small Glastonbury, Connecticut-based Sales Outsourcing company. Their services include Sales Outsourcing and Content Marketing.
Read moreSee All Locations (2)Logan, OH
12684 College Prospect Drive
Logan, OH 431386 - 9
6147258997
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 1 projectsSouthwest Recovery Services is a debt collection agency that specializes in managing overdue accounts, updating billing details, and negotiating payments. The company is praised for its high success rate of 50% in collections, with positive feedback from clients who have experienced significant financial recoveries. Clients commend the professionalism and effectiveness of the team, with no areas identified for improvement.
1 of 1 reviews is 5 stars$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback on Southwest Recovery Services highlights a strong performance in debt recovery, noting a 50% success rate and the recovery of substantial overdue amounts. The CMO of Status26 praised the team's effective communication and value for cost, emphasizing their ability to prevent account aging. The engagement has been ongoing since January 2020, with no suggested areas for improvement, reflecting overall client satisfaction with their services.Was this helpful?
Industry Experience
Southwest Recovery Services has garnered positive feedback primarily within the business services industry. Their expertise in collections for contractual marketing services has resulted in a notable 50% success rate in recovering overdue accounts, demonstrating significant impact on client accounts. Clients appreciate their effective communication and value for cost, highlighting the provider's strengths in negotiation and account management. Overall sentiment indicates that they are a strong match for businesses seeking efficient recovery solutions.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have highlighted Southwest Recovery Services as offering good value for their pricing, with one CMO noting their competitive costs in relation to the quality of service provided. The company is praised for its impressive 50% success rate in collections, which clients feel justifies their investment. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, indicating strong value for money.Was this helpful?
See All Locations (10)Columbus, OH
1201 Dublin Rd
Columbus, OH 43215+1.380.799.5999
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UndisclosedUndisclosed50 - 249Westerville, OH
Services provided
50% Customer Service Outsourcing50% Call Center ServicesFounded in 1998, Perceptionist is a midsize call center company and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Dayton, OH
Services provided
45% Customer Service Outsourcing40% Call Center Services15% Back Office OutsourcingSALIX, a Customer Service Outsourcing company, was launched in 1999. The midsize team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (2)Dayton, OH
11 W Monument Avenue
Dayton, OH 45402937.221.7766
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UndisclosedUndisclosed50 - 249Hilliard, OH
Services provided
10% Customer Service Outsourcing20% AI Consulting20% AI Development +4 services20% Call Center Services10% BI & Big Data Consulting & SI10% Business Consulting10% CRM Consulting and SIContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed2 - 9Columbus, OH
Services provided
10% Customer Service Outsourcing10% Accounting10% Advertising +7 services10% Branding10% IT Managed Services10% Logo10% Public Relations10% Sales Outsourcing10% Web Design10% Web DevelopmentFlywheel Advertising, a small Advertising company, is located in Columbus, Ohio. The team offers Advertising and Branding.
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List of the Top 1 Columbus Customer Support Companies
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UndisclosedUndisclosed1,000 - 9,999Worthington, OH
Ability to deliver
23.9/40.016.2/20 Reviews1/10 Clients & Experience6.7/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Columbus, OH
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr2 - 9Westerville, OH
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+$25 - $49 / hr50 - 249Hilliard, OH
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Columbus, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed250 - 999Columbus, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
UndisclosedUndisclosed10 - 49Plain City, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+$25 - $49 / hr10 - 49Logan, OH
Ability to deliver
6.9/40.00/20 Reviews1.8/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Columbus, OH
Ability to deliver
21.9/40.016.6/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Westerville, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Dayton, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed50 - 249Hilliard, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Columbus, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
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