Top Customer Support Services in Vancouver
12 Companies
List of the Top Vancouver Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Vancouver, CanadaServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Exceeds expectations
Clients express high satisfaction with Hugo's services, often noting that their expectations were exceeded. One client highlighted a 30% increase in website traffic and a 25% rise in qualified leads, attributing these successes to Hugo's effective strategies. Another client praised their exceptional multilingual support and timely delivery, stating that Hugo's commitment to understanding company culture significantly enhanced collaboration. Overall, clients commend Hugo for their professionalism, adaptability, and impactful contributions to their business objectives.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves Vancouver, CanadaServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Trustworthy
The overall sentiment regarding Helpware's trustworthiness is highly positive. Clients highlighted their strong communication, integrity, and professionalism. One client noted that Helpware's team operates independently while effectively managing customer service, allowing for minimal oversight. Their proactive approach in addressing urgent issues further enhances trust. Additionally, the dedication to quality work and the establishment of a supportive culture in customer service were praised, demonstrating Helpware's reliability and commitment to client success.-
Customer Support for Lifestyle Product Supplier
5.0 Apr 4, 2019Strong communication is a key characteristic of Helpware. In any case that lacks instructions, clear expectations, or procedures to follow, their team uses common sense and determination to deliver the best outcome possible. When an urgent problem arises that may damage our company, they alert us right away so we can take action. Otherwise, Helpware operates independently and continues to improve our positioning. We can trust them to handle our customer service side without much activity on our part.
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3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Serves Vancouver, CanadaServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
Reviews mention Positive attitude
Mindy Support has received commendations for their positive attitude, with clients noting that their staff is always ready to help, even with tedious requests. One client highlighted the professionalism and politeness of the sales representative, as well as the proactive approach to feedback. Overall, the sentiment reflects a high level of satisfaction, with clients appreciating the team's willingness to assist and their constructive response to feedback.-
Customer Support for Interactive Gaming Platform
5.0 May 10, 2021The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated.
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1 of 3 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read moreWas this helpful?
Industry Experience
Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketingWas this helpful?
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$1,000+< $25 / hr50 - 249Vancouver, Canada
Services provided
75% Customer Service Outsourcing25% Back Office OutsourcingSee all 1 projectsOmnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.
Industry Experience
Omnie Integrated Services Inc. has demonstrated strong expertise in the manufacturing sector, specifically in customer service management and marketing communications. Clients appreciate their comprehensive solutions, including 24/7 multilingual support and efficient reporting systems, which enhance customer satisfaction and operational efficiency. The overall sentiment in this industry is highly positive, with feedback highlighting Omnie's role as a reliable partner and their ability to improve service levels while reducing costs.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised Omnie Integrated Services Inc. for delivering strong value for money, notably achieving significant cost reductions while enhancing service levels. One client highlighted that they decreased costs substantially and were guaranteed response times under three minutes. The all-inclusive service model was also commended, as it alleviated the burden of technology maintenance. Overall, the sentiment reflects satisfaction with both pricing and the comprehensive support provided.Was this helpful?
See All Locations (4)Vancouver, Canada
606-999 Canada Place
Vancouver, Canada V6C 3E141 - 49
+1 (855) 672-0660
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UndisclosedUndisclosed50 - 249Surrey, Canada
Services provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Sales OutsourcingSee all 1 projectsKoala Customer Care is a customer service outsourcing company specializing in managing phone calls and scheduling for businesses. Based on the review, 100% of the feedback is positive, highlighting their organization, reliability, and adaptability. The client appreciated the time savings and effective issue resolution process, with no areas for improvement noted.
Industry Experience
Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.
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Beauty & CosmeticsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.Was this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Reviewers in Vancouver highlight Koala Customer Care’s expertise in customer support, especially in handling high call volumes for salons. Their structured approach, continuous learning, and proactive problem resolution have delivered measurable time and cost savings, establishing them as a dependable partner.Read Local ReviewsWas this helpful?
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves Vancouver, CanadaServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
Industry Experience
The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
Read All ReviewsSelect Industry to see insights
Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal ContractingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
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$1,000+< $25 / hr250 - 999Vancouver, Canada
Services provided
20% Customer Service Outsourcing60% Call Center Services10% Sales Outsourcing +2 services5% BI & Big Data Consulting & SI5% Market ResearchSee all 1 projectsAgents Republic Inc. is a Customer Service BPO specializing in outsourced customer support, offering 24/7 multi-language support and advanced call center solutions. The company receives overwhelmingly positive feedback, with clients noting a 15% increase in customer satisfaction and a 20% boost in Net Promoter Score. Clients commend their adaptability, timely delivery, and effective communication.
0 of 1 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Mobile Gaming Company
4.5 — A mobile gaming company hired Agents Republic Inc. for customer outsourcing services. The team was responsible for providing round-the-clock support through email, live chat, phone, and social media Read moreWas this helpful?
Industry Experience
Agents Republic Inc. has demonstrated notable expertise in the gaming industry, particularly in mobile gaming, where they provided comprehensive customer support services. Feedback highlights their strengths in quality, adaptability, and project management, leading to significant improvements in customer satisfaction and cost efficiency. Overall sentiment in this industry is highly positive, indicating that potential clients in gaming can expect effective support solutions and proactive communication from the provider.
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GamingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that Agents Republic Inc. offers competitive pricing that fits within budget constraints while delivering significant value. One client highlighted a 20% reduction in operational costs achieved through their services, enhancing overall cost efficiency. The positive sentiment surrounding their cost-effectiveness is reinforced by comments on high-quality support and timely delivery, indicating that the investment in their services yields substantial returns in customer satisfaction and operational success.Was this helpful?
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$1,000+$50 - $99 / hr250 - 999Vancouver, Canada
Services provided
15% Customer Service Outsourcing15% Commercial Development15% HR Consulting +6 services10% Commercial Property Management10% Executive Search10% HR Outsourcing10% Recruiting10% Warehousing & Distribution5% StaffingGlen Group is a Commercial Development company established in 2015. The team provides Commercial Development and Customer Service Outsourcing and is based in Richmond, Canada and Surrey, Canada.
Read moreSee All Locations (5)Vancouver, Canada
999 West Broadway
Vancouver, Canada V5Z 1K576 - 100
+1 604 805 0005
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$5,000+$150 - $199 / hr50 - 249Vancouver, Canada
Services provided
10% Customer Service Outsourcing25% Call Center Services25% Cybersecurity +2 services25% IT Managed Services15% Cloud Consulting & SIBased in Vancouver, Canada, Innovation Networks Inc. Is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Vancouver, Canada
Services provided
20% Customer Service Outsourcing10% Blockchain10% E-Commerce Development +9 services10% IT Strategy Consulting10% Mobile App Development10% Web Development5% AI Development5% Application Testing5% Business Consulting5% IT Managed Services5% IT Staff Augmentation5% Sales OutsourcingBMHT is a Customer Service Outsourcing company. Launched in 2018, the team focuses on Customer Service Outsourcing and IT strategy consulting.
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$1,000+< $25 / hr2 - 9Burnaby, Canada
Services provided
20% Customer Service Outsourcing80% Commercial Property ManagementAppliance Repair Vancouver, a Commercial Property Management company, was founded in 2023. The team offers Commercial Property Management and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Vancouver, Canada
Services provided
10% Customer Service Outsourcing50% Translation15% Call Center Services +3 services10% Recruiting10% Staffing5% HR OutsourcingTransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
Read moreSee All Locations (3)Vancouver, Canada
777 Hornsby Street
Vancouver, Canada V6Z 1S4301 - 400
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$1,000+$50 - $99 / hrFreelancerVancouver, Canada
Services provided
20% Customer Service Outsourcing40% Corporate Training & Coaching30% Business Consulting +1 service10% Financial ConsultingMacColla Consulting is a Corporate Training & Coaching company. They focus on Corporate Training & Coaching and Business Consulting and were launched in 2020.
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$1,000+< $25 / hr50 - 249Langley City, Canada
Services provided
20% Customer Service Outsourcing40% Back Office Outsourcing40% Call Center ServicesPersonal Touch, a Back Office Outsourcing company, was launched in 1982. The agency offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Vancouver, Canada
Services provided
25% Customer Service Outsourcing50% Finance & Accounting Outsourcing (FAO)25% Back Office OutsourcingGeneral Billing Solutions Inc is a small Finance & Accounting Outsourcing (FAO) company in Vancouver, Canada. The team offers Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Vancouver, Canada
Services provided
10% Customer Service Outsourcing40% Back Office Outsourcing30% Call Center Services +2 services10% IT Managed Services10% Web DesignVirtual Assistant Canada is a small Vancouver, Canada-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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List of the Top 3 Vancouver Customer Support Companies
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$1,000+< $25 / hr50 - 249Vancouver, Canada
Ability to deliver
23.6/40.016.2/20 Reviews1.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
UndisclosedUndisclosed50 - 249Surrey, Canada
Ability to deliver
21.5/40.016.2/20 Reviews0.7/10 Clients & Experience4.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Vancouver, Canada
Ability to deliver
21.1/40.014.6/20 Reviews1.2/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+$50 - $99 / hr250 - 999Vancouver, Canada
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+$150 - $199 / hr50 - 249Vancouver, Canada
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Vancouver, Canada
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr2 - 9Burnaby, Canada
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999Vancouver, Canada
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$50 - $99 / hrFreelancerVancouver, Canada
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Langley City, Canada
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Vancouver, Canada
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr2 - 9Vancouver, Canada
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
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