Aim, Structure, Communicate
I help businesses organize their systems and workforce towards achieving their most fundamental goals.
Aim - Create Clear, Actionable Goals & Values
Structure - Build Efficient, Effective Systems for Product/Service Delivery
Communicate - Communicate Goals, Values, Systems & Unique Competencies to Stakeholders
Creating a smooth customer experience is my specialty. In order to achieve this end, these three pillars must be in place to ensure the business is clear on what it is trying to achieve, the systems are in place for customers to navigate through their experience and staff have been communicated their roles in making that experience pleasant.
For more on the service offering, please see MacCollaConsulting.com