Top Customer Support Services in Saudi Arabia
7 Companies
List of the Top Saudi Arabia Customer Support Companies
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What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Saudi ArabiaServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Detail-oriented
Client feedback consistently highlights Hugo's meticulous attention to detail, particularly in developing a comprehensive knowledge base and a user-friendly FAQ section. One client noted their 'remarkable' work in creating informative resources that significantly eased customer inquiries. Another emphasized Hugo's commitment to quality, stating that their outputs reflected 'meticulous attention to detail.' Overall, the sentiment surrounding Hugo's detail-oriented approach is highly positive, indicating their effectiveness in enhancing project outcomes.-
Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023The icing on the cake was their phenomenal work in creating an FAQ page that became an invaluable resource for our customers. Their attention to detail and deep understanding of our products and services allowed them to curate a comprehensive and user-friendly FAQ section. It covered a wide range of topics, addressing common queries and concerns. This resource not only empowered our customers to find answers quickly but also significantly reduced the load on our support team, allowing them to focus on more complex issues.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves Saudi ArabiaServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Professional
The overall sentiment regarding Helpware's professionalism is highly positive, with clients noting their patience, politeness, and effective communication. One client emphasized their professionalism by stating, "They’re all fantastic people" and highlighted their ability to build strong client relationships. Another client praised the management team as "helpful, friendly, and professional," while a third noted their "enthusiastic and proactive approach" to communication. Clients consistently report Helpware's commitment to quality and responsiveness, making them a reliable partner.-
Customer Service Outsourcing for Parking Software Company
5.0 Feb 12, 2024We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base.
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Call Center Services for Hotel Booking Software Company
5.0 Aug 21, 2023The management team is helpful, friendly, and professional. The agents are also adept at what they do and curious to learn more and more about our business.
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Staffing for Article Engagement Specialists
4.0 Oct 5, 2018The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read moreWas this helpful?
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
UndisclosedUndisclosed1,000 - 9,999Serves Saudi ArabiaServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
Reviews mention Open to feedback
The feedback indicates a positive sentiment towards Mindy Support's openness to client feedback. Clients appreciated the team's attentiveness to suggestions for improving results, noting that communication remained effective throughout the project. One client specifically highlighted the desire for consistent personnel to enhance familiarity with the tracking tool, suggesting a proactive approach to incorporating client insights into the workflow.-
Data Annotation Services for AI Software Dev Startup
5.0 May 24, 2022Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes. They also suggest improvements.
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1 of 3 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read moreWas this helpful?
Industry Experience
Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketingWas this helpful?
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$250,000+$300+ / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
45% Customer Service Outsourcing25% Back Office Outsourcing20% Call Center Services +1 service10% Sales OutsourcingSmart Link is a Customer Service Outsourcing company. The team is in Riyadh, Saudi Arabia, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999الرياض, Saudi Arabia
Services provided
25% Customer Service Outsourcing20% IT Managed Services15% Call Center Services +6 services10% Back Office Outsourcing10% HR Outsourcing10% Sales Outsourcing5% Accounting3% Recruiting2% StaffingETISAL International is a Customer Service Outsourcing company located in Cairo, Egypt and Cairo, Egypt. Their services include Customer Service Outsourcing and IT managed services.
Read moreSee All Locations (3)الرياض, Saudi Arabia
Al Izdihar Dist., P.O. Box 814 Riyadh
الرياض, Saudi Arabia 114681001 - 2000
+ 966.11.494.0606
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves Saudi ArabiaServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
27 of 27 reviews are 5 stars16 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 27 Recent ReviewsReviewed 27 times in the past 6 months
Over the past six months, clients have consistently praised Top Customer Service for their professionalism, effective communication, and improved customer response times. For instance, the Marketing Manager of Auto Holic Detailers noted a significant reduction in missed calls and faster inquiry responses, enhancing overall customer satisfaction. Similarly, the Manager of BS Electrical highlighted the smooth workflow and organized project management. Overall, feedback reflects a strong sentiment of satisfaction, with no major areas for improvement identified by clients.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
10% Customer Service Outsourcing40% Call Center Services15% HR Outsourcing +3 services15% Recruitment Process Outsourcing10% Back Office Outsourcing10% Sales OutsourcingExcellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.
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$10,000+$300+ / hr10 - 49Jeddah, Saudi Arabia
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +2 services20% HR Outsourcing20% Recruitment Process OutsourcingYaqoot Manpower Services, a Back Office Outsourcing company, is headquartered in Jeddah, Saudi Arabia. The team specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$50,000+Undisclosed1,000 - 9,999Riyadh, Saudi Arabia
Services provided
20% Customer Service Outsourcing30% Call Center Services20% IT Managed Services +5 services10% Back Office Outsourcing10% Finance & Accounting Outsourcing (FAO)5% Staffing3% HR Outsourcing2% RecruitingSee all 1 projectsIBT: No. 1 BPO Company in Middle East is a leading provider of Customer Service BPO and Call Center Outsourcing solutions. Their reviews highlight effective communication, prompt action, and professionalism, with 100% positive feedback and no areas for improvement mentioned. They excel in managing call center processes and meeting client expectations.
0 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Eyecare Hospital
4.0 — IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays. Read moreWas this helpful?
Industry Experience
IBT: No. 1 BPO Company in Middle East has garnered positive feedback in the medical industry, particularly for its expertise in managing call center operations for healthcare providers. Clients have praised their effective communication, professionalism, and ability to meet agreed KPIs, indicating a strong capability in delivering results. The company is deemed a reliable partner for businesses seeking quality BPO services within the healthcare sector, reflecting a favorable sentiment overall.
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MedicalWas this helpful?
See All Locations (7)Riyadh, Saudi Arabia
Building No: 9353, Office # 3, Shaddad Al Fahri Farazdaq Street, Al Malaz
Riyadh, Saudi Arabia 12642151 - 200
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$10,000+< $25 / hr1,000 - 9,999Al Khobar, Saudi Arabia
Services provided
10% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +4 services20% HR Outsourcing10% Sales Outsourcing5% Email Marketing5% Social Media MarketingRaya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
Read moreMore responsive than most other service providers
Get in TouchRaya CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (6)Al Khobar, Saudi Arabia
Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar, KSA 34428
Al Khobar, Saudi Arabia 34428201 - 250
+966 13 825 8500
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UndisclosedUndisclosed1,000 - 9,999Riyadh, Saudi Arabia
Services provided
15% Customer Service Outsourcing30% HR Outsourcing15% Call Center Services +5 services10% CRM Consulting and SI10% IT Managed Services10% Sales Outsourcing5% Back Office Outsourcing5% ERP Consulting and SICentro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
Read moreSee All Locations (4)Riyadh, Saudi Arabia
7051, Al-Ahsa street
Riyadh, Saudi Arabia 1283610 - 15
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List of the Top Saudi Arabia Customer Support Companies
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$250,000+$300+ / hr1,000 - 9,999Riyadh, Saudi Arabia
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr1,000 - 9,999الرياض, Saudi Arabia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$10,000+$300+ / hr10 - 49Jeddah, Saudi Arabia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$50,000+Undisclosed1,000 - 9,999Riyadh, Saudi Arabia
Ability to deliver
17.8/40.013.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+< $25 / hr1,000 - 9,999Al Khobar, Saudi Arabia
Ability to deliver
8.4/40.00/20 Reviews1.9/10 Clients & Experience6.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed1,000 - 9,999Riyadh, Saudi Arabia
Ability to deliver
10.5/40.00/20 Reviews4.8/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other
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