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Top Customer Support Services in Saudi Arabia

Ratings Updated: May 26, 2026
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0 Leaders 8 Contenders

8 Companies

Country: Saudi Arabia
Services: Customer Service Outsourcing

List of the Top Saudi Arabia Customer Support Companies

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Saudi Arabia

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

    See all 28 projects

    Reviews mention Innovative

    Clients consistently praised Hugo for their innovative approach to digital marketing and customer support. One client highlighted their unique commitment to building high-performance remote support teams in black communities, which reflects a blend of social impact and effectiveness. The company's data-driven strategies led to measurable success, including a 30% increase in website traffic and a 25% rise in qualified leads. Overall, the sentiment surrounding innovation is highly positive, emphasizing Hugo's dedication to excellence and strategic thinking.
    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.

      Read Full Review
    Read All Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Saudi Arabia

    Services provided

    50% Customer Service Outsourcing
    20% Call Center Services
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

    See all 47 projects

    Reviews mention Reliable

    Helpware is consistently praised for its reliability and high-quality work. Clients highlight improved response and resolution times, noting that Helpware's team effectively manages a high volume of inquiries while maintaining open communication. One client specifically commended the attentive nature of the team and the strong partnership developed over time. Overall, the sentiment regarding Helpware's reliability is overwhelmingly positive, with no reported areas for improvement.
    • Customer Service Team for Lifestyle Brand
      5.0 Oct 28, 2019

      Helpware's team lead, Charley, has provided constant coaching and direct communication with us to create a strong partnership within our customer service department. Thanks to their internal procedures and overall productivity, incite and attention to detail, Helpware has shown reliability and high-quality work. We've developed a strong communication between both customer service teams as well as an effective work flow. For any processes that are in need of a clearer understanding or expectation, the team is vocal and open with communicating to deliver the best outcome. Otherwise, Helpware operates independently and continues to improve our positioning.

      Read Full Review
    Read All Reviews
    3 of 3 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Parking Software Company

    5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
    Read 3 Reviews

    Industry Experience

    Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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    Mindy Support Logotype

    Mindy Support

    4.8 37 reviews
    Premier Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Serves Saudi Arabia

    Services provided

    35% Customer Service Outsourcing
    35% Data Annotation Services
    30% Generative AI

    Mindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.

    See all 37 projects

    Reviews mention Detail-oriented

    Clients consistently praise Mindy Support for their detail-oriented approach, emphasizing their clarity and attentiveness to specifics in project execution. One client noted, "Everything is clear because they pay attention to details," reflecting a strong appreciation for the team's thoroughness. Overall, the sentiment is highly positive, with clients feeling confident in the accuracy and quality of the work delivered, despite some concerns regarding pricing.
    • Data Annotation Services for Computer Software Company
      4.0 Oct 5, 2021

      Everything is clear because they pay attention to details.

      Read Full Review
    Read All Reviews
    1 of 3 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Home Technology Retailer

    4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
    Read 3 Reviews

    Industry Experience

    Mindy Support has demonstrated expertise across multiple industries, including beauty, automotive, eCommerce, and technology. Clients commend their multilingual customer support and operational efficiency, particularly in the beauty and automotive sectors. In eCommerce and financial services, their data annotation capabilities have led to high model accuracy, while their agile project management is noted across various sectors. Overall, feedback indicates a strong sentiment of reliability and adaptability, making them a suitable partner for complex projects in diverse industries.

    Read All Reviews

    Select Industry to see insights

    Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing Beauty

    View projects from:

    United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)
    View Profile Visit Website
  • Smart Link Logotype

    Not yet reviewed

    $250,000+
    $300+ / hr
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Services provided

    45% Customer Service Outsourcing
    25% Back Office Outsourcing
    20% Call Center Services +1 service
    10% Sales Outsourcing

    Smart Link is a Customer Service Outsourcing company. The team is in Riyadh, Saudi Arabia, and their services include Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • ETISAL International Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    1,000 - 9,999
    الرياض, Saudi Arabia

    Services provided

    25% Customer Service Outsourcing
    20% IT Managed Services
    15% Call Center Services +6 services
    10% Back Office Outsourcing
    10% HR Outsourcing
    10% Sales Outsourcing
    5% Accounting
    3% Recruiting
    2% Staffing

    ETISAL International is a Customer Service Outsourcing company located in Cairo, Egypt and Cairo, Egypt. Their services include Customer Service Outsourcing and IT managed services.

    Read more

    الرياض, Saudi Arabia

    Al Izdihar Dist., P.O. Box 814 Riyadh
    الرياض, Saudi Arabia 11468

    1001 - 2000

    + 966.11.494.0606

    See All Locations (3)
    View Profile

  • Featured

    What are Featured Providers?

    Top Customer Service Logotype

    Top Customer Service

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Serves Saudi Arabia

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

    See all 68 projects

    Reviews mention Unique expertise

    Clients have consistently praised Top Customer Service for their unique expertise in customer service strategy and practical implementation. One review highlighted their ability to provide tangible solutions that significantly improved daily operations. The overall sentiment reflects a high level of satisfaction, emphasizing their effective communication, responsiveness, and professional project management. Clients noted that their support led to faster response times and enhanced client satisfaction, confirming the company's valuable contribution to operational efficiency.
    • Customer Support Consulting for Construction Company
      5.0 Feb 20, 2026

      Their expertise in customer service strategy and practical implementation was impressive. They didn’t just provide theory; they helped us apply real solutions that made a noticeable difference in our day-to-day operations.

      Read Full Review
    Read All Reviews
    27 of 27 reviews are 5 stars
    16 new reviews for Customer Service Outsourcing services
    $50,000 – $199,999 avg. project cost

    Reviewed 27 times in the past 6 months

    In the last six months, Top Customer Service has received overwhelmingly positive feedback from clients across various industries. Clients praised their professionalism, responsiveness, and ability to handle inquiries efficiently, leading to improved communication and customer satisfaction. For instance, one client noted a 50% reduction in response times, while another highlighted the team's understanding of brand voice. Minor suggestions for improvement included more proactive communication and strategic insights, but overall, clients expressed high satisfaction with the quality of service provided.
    Read 27 Recent Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
    Read All Reviews

    More responsive than most other service providers

    Top Customer Service is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
  • Excellent Solutions Logotype

    Not yet reviewed

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Services provided

    10% Customer Service Outsourcing
    40% Call Center Services
    15% HR Outsourcing +3 services
    15% Recruitment Process Outsourcing
    10% Back Office Outsourcing
    10% Sales Outsourcing

    Excellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.

    Read more
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  • Yaqoot Manpower Services Logotype

    Not yet reviewed

    $10,000+
    $300+ / hr
    10 - 49
    Jeddah, Saudi Arabia

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +2 services
    20% HR Outsourcing
    20% Recruitment Process Outsourcing

    Yaqoot Manpower Services, a Back Office Outsourcing company, is headquartered in Jeddah, Saudi Arabia. The team specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

    Read more
    View Profile
  • NOSSCO Logotype

    Not yet reviewed

    $75,000+
    Undisclosed
    50 - 249
    Jeddah, Saudi Arabia

    Services provided

    10% Customer Service Outsourcing
    25% Logistics & Supply Chain Consulting
    20% Procurement Support +4 services
    15% Back Office Outsourcing
    10% Business Consulting
    10% Business Continuity Management
    10% Staffing

    Logistics & Supply Chain Consulting company NOSSCO was launched in 2024. The midsize team offers Logistics & Supply Chain Consulting and Procurement Support.

    Read more
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  • IBT: No. 1 BPO Company in Middle East Logotype

    4.0 1 review
    $50,000+
    Undisclosed
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% IT Managed Services +5 services
    10% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    5% Staffing
    3% HR Outsourcing
    2% Recruiting

    IBT: No. 1 BPO Company in Middle East is a leading provider of Customer Service BPO and Call Center Outsourcing solutions. Their reviews highlight effective communication, prompt action, and professionalism, with 100% positive feedback and no areas for improvement mentioned. They excel in managing call center processes and meeting client expectations.

    See all 1 projects
    0 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Eyecare Hospital

    4.0 — IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays. Read more
    Read 1 Review

    Industry Experience

    IBT: No. 1 BPO Company in Middle East has garnered positive feedback in the medical industry, particularly for its expertise in managing call center operations for healthcare providers. Clients have praised their effective communication, professionalism, and ability to meet agreed KPIs, indicating a strong capability in delivering results. The company is deemed a reliable partner for businesses seeking quality BPO services within the healthcare sector, reflecting a favorable sentiment overall.

    Read All Reviews

    Select Industry to see insights

    Medical

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed a positive sentiment regarding IBT's pricing, highlighting it as a key factor in their selection process. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost' provided. Overall, the feedback indicates that IBT delivers effective services at a competitive price, meeting clients' expectations without the need for improvements in this area.
    Read All Reviews

    Riyadh, Saudi Arabia

    Building No: 9353, Office # 3, Shaddad Al Fahri Farazdaq Street, Al Malaz
    Riyadh, Saudi Arabia 12642

    151 - 200

    See All Locations (7)
    View Profile
  • Raya CX Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Al Khobar, Saudi Arabia

    Services provided

    10% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% Call Center Services +4 services
    20% HR Outsourcing
    10% Sales Outsourcing
    5% Email Marketing
    5% Social Media Marketing

    Raya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.

    Read more

    More responsive than most other service providers

    Raya CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Al Khobar, Saudi Arabia

    Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar, KSA 34428
    Al Khobar, Saudi Arabia 34428

    201 - 250

    +966 13 825 8500

    See All Locations (6)
    View Profile
  • Centro Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Services provided

    15% Customer Service Outsourcing
    30% HR Outsourcing
    15% Call Center Services +5 services
    10% CRM Consulting and SI
    10% IT Managed Services
    10% Sales Outsourcing
    5% Back Office Outsourcing
    5% ERP Consulting and SI

    Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.

    Read more

    Riyadh, Saudi Arabia

    7051, Al-Ahsa street
    Riyadh, Saudi Arabia 12836

    10 - 15

    See All Locations (4)
    View Profile

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List of the Top Saudi Arabia Customer Support Companies

  1. Smart Link Logotype

    Smart Link

    $250,000+
    $300+ / hr
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    55% Other
    View Profile Visit Website
  2. ETISAL International Logotype

    ETISAL International

    $5,000+
    < $25 / hr
    1,000 - 9,999
    الرياض, Saudi Arabia

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    75% Other
    View Profile Visit Website
  3. Excellent Solutions Logotype

    Excellent Solutions

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Other
    View Profile Visit Website
  4. Yaqoot Manpower Services Logotype

    Yaqoot Manpower Services

    $10,000+
    $300+ / hr
    10 - 49
    Jeddah, Saudi Arabia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    80% Other
    View Profile Visit Website
  5. NOSSCO Logotype

    NOSSCO

    $75,000+
    Undisclosed
    50 - 249
    Jeddah, Saudi Arabia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Other
    View Profile Visit Website
  6. IBT: No. 1 BPO Company in Middle East Logotype

    IBT: No. 1 BPO Company in Middle East

    $50,000+
    Undisclosed
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Ability to deliver

    17.8/40.0
    13.2/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    80% Other
    View Profile Visit Website
  7. Raya CX Logotype

    Raya CX

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Al Khobar, Saudi Arabia

    Ability to deliver

    8.4/40.0
    0/20 Reviews
    1.9/10 Clients & Experience
    6.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Other
    View Profile Visit Website
  8. Centro Logotype

    Centro

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Ability to deliver

    10.5/40.0
    0/20 Reviews
    4.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    85% Other
    View Profile Visit Website

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