AI Development & CRM SI for Software Company
- AI Development CRM Consulting and SI
- Less than $10,000
- Jan. - Mar. 2025
"They were highly agile and responsive."
- Other industries
- South - USA
- 1-10 Employees
- Online Review
ZAPTA Technologies developed an AI chatbot for a software company. The team trained the bot on the client's FAQs, order data, and tone of voice and integrated it with their CRM.
ZAPTA Technologies delivered an empathetic, context-aware chatbot that reduced customer support response times by 65% and increased customer satisfaction by 40%. The team was agile and responsive, provided regular progress updates, and maintained weekly sprints and clear timelines.