WPExperts

BACKGROUND

Introduce your business and what you do there.

I'm the business development manager of the US office of an animal's nutritional supplements company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WPExperts?

We needed to purchase a sales plug-in for WordPress. Our goal was to achieve better sales results for our company. 

SOLUTION

What was the scope of their involvement?

We've purchased a custom plug-in from WPExperts and asked them to customize it. Our in-house developers have installed the plug-in. After purchasing the plug-in, we met with WPExperts to discuss the customization, and then the team started working on the modifications. WPExperts has charged us extra for the customization and performed it according to our requirements. The plug-in is designed for WooCommerce and WordPress.

What is the team composition?

We're only in contact with WPExperts's sales manager, who sends our requirements to their development team.

How did you come to work with WPExperts?

We found WPExperts on Google.
How much have you invested with them?

We've spent around $350.

What is the status of this engagement?

We started working with WPExperts in April 2024, and we're still modifying some of our requirements with the team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're using the plug-in, but we're still working on changes. The plug-in has already helped us reach more expensive targets, and the prices for this plug-in are much better compared to others. The plug-in has helped us move more sales, and WPExperts' work quality meets our expectations. I want to congratulate the entire team.

How did WPExperts perform from a project management standpoint?

WPExperts is prompt in delivering work. Once we ask the team for something, they always deliver it within a few days. We communicate mostly via phone calls and WhatsApp.

What did you find most impressive about them?

I'm mostly impressed by WPExperts' customization skills.

Are there any areas they could improve?

I can't point out anything for WPExperts to improve.

Do you have any advice for future clients of theirs?

I suggest contacting WPExperts and asking any questions you have because their technical service is really good. If we need help, they always try to solve the problem.  

BACKGROUND

Please describe your company and position.

I am the Sales & Support of Bear Web Design

Describe what your company does in a single sentence.

Bear Web Design is a creative Web Design & Development Company located in Nashville, TN.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WPExperts to accomplish?

• Customize WooCommerce Store Finder

SOLUTION

How did you find WPExperts?

Online Search

Why did you select WPExperts over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a solution to bring the clinic selection (3500 clinics throughout the USA) delivering the clinic selection by the shopper thru WooCommerce Store Finder to the actual WooCommerce Checkout process and ultimately notifications (both e-mails and text). WP Experts, who developed Woo Store Finder provided the expertise to produce and deliver this customization. 

This project also included customizing the import process (3500 records) which was significant and also testing speed of site load (using Google Maps API). Everything was delivered by Tariq and his team as promised in a good time frame that included multiple testing phases at different points in the project. Both our client and Bear Web Design enjoyed working with WP Experts and expect to work with the team again in the future as we do expect more customizations as our client's business matures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing plugin customizations and insuring they were working.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Constant communication and testing phases based on milestones reached by Tariq and their team.

What was your primary form of communication with WPExperts?

Email or Messaging App

What did you find most impressive or unique about this company?

WPExperts did a great job producing the customizations requested in our specifications. From the initial review with Tariq to final testing WPExperts provided professional and timely updates and responses thru to completion of the project.

Are there any areas for improvement or something WPExperts could have done differently?

They did great - completely satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the CEO of lifescihub

Describe what your company does in a single sentence.

Gig economy platform for pharmaceutical R&D

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WPExperts to accomplish?

• install wordpress plug in SMTP

SOLUTION

How did you find WPExperts?

wordpress.org

Why did you select WPExperts over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from WPExperts were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

i lost a full day and a half trying to install the Post SMTP plug in on my own. Finally bought the $40 basic installation help, Muhammad Haseeb was super helpful and patient even though it was 1 am his time. Turns out my office365 email was cranky and uncooperative but Muhammad was able to set up a gmail email and it’s working fine. I should have saved myself the day and a half and called these guys to begin with! thanks Muhammad, much appreciated!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I lost a full day and a half trying to install the Post SMTP plug in on my own. Finally bought the $40 basic installation help, Muhammad Haseeb was super helpful and patient even though it was 1 am his time. Turns out my office365 email was cranky and uncooperative but Muhammad was able to set up a gmail email and it’s working fine. I should have saved myself the day and a half and called these guys to begin with! thanks Muhammad, much appreciated!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Muhammad was wonderful to work with — he went over and above for us.

What was your primary form of communication with WPExperts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• responsiveness
• expertise
• professionalism

Are there any areas for improvement or something WPExperts could have done differently?

Nope, will definitely use them again.

BACKGROUND

Please describe your company and position.

I am the VP of Content of Admetrics Pro

Describe what your company does in a single sentence.

We maintain a catalog of our own web sites and manage ad demand for hundreds of partner websites.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WPExperts to accomplish?

• Drupal to Word Press Migration
• Word Press Optimization
• Word Press Plugin Development

SOLUTION

How did you find WPExperts?

• Online Search
• Clutch Site

Why did you select WPExperts over others?

• High ratings
• Good value for cost

How many teammates from WPExperts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They migrated several very complex Drupal builds to a new network into Word Press for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The final sites they delivered were absolutely amazing. Such a tremendous upgrade from where we were.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They got everything right the 1st time we told them. They under promised and over delivered. They gave me a date and were always done sooner and better than I could have expected. We have worked with tons of developers, but these are our guys from now on.

What was your primary form of communication with WPExperts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

You only need to explain something once and it's done when or before they say it will be done. With other developers in the past it would take 3-4 tries minimum. Believe me, we have been doing this for over a decade.

Are there any areas for improvement or something WPExperts could have done differently?

No, they were spot on. Better than I could have imagined.

BACKGROUND

Please describe your company and position.

I am the Founder of FrugalFlyer.ca

Describe what your company does in a single sentence.

A Canadian-based travel blog focused on budget travel, currently serving over 55,000 monthly readers and 95,000 monthly pageviews

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WPExperts to accomplish?

• Custom PayPal Payment System Configuration
• API Validation
• WP Custom Post Customization

SOLUTION

How did you find WPExperts?

• Online Search
• Codeable

Why did you select WPExperts over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

• Scoping/API Validation: As per discussion it was been identified that there are several aspects of the project that need to be documented. 
• Payout via PayPal: The rebates post types, and rebate amount information are already available, with this add-on we will work on the following: 
  • i - Create a configuration screen for admin to add Paypal Details (for the account that will send transfers). 
  • ii - When the status is set to a specific value we will capture the user's email from the predefined field, and the amount. Send these out to Paypal API for processing the transaction. 
• Add admin button to call PayPal transfer: Add a button so the admin can click it any time if the status is (Sent OR Incomplete) and based on the Paypal response the status will be updated. 
• Add admin button to the rebate applications to call PayPal transfer: Add a button to the rebate applications list so the admin can click it to fire the PayPal transfer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the conclusion of the project we had a fully functioning rebate system which has now been stress tested and is in use for a business, FlyerFunds by FrugalFlyer.ca. Since January we have driven over 1,000 rebate applications which make use of this system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their response time was excellent. There was a lot of back and forth as we had a very complex/unique request and project. I was very pleased with how things were handled, especially by Hammad, the project manager we worked with.

What was your primary form of communication with WPExperts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their attention to detail and willingness to accommodate special tech requests or respect the existing set up of a site. Also the straightforwardness and transparency of the work and budget. They really stood behind their work.

Are there any areas for improvement or something WPExperts could have done differently?

I don't think so :)

BACKGROUND

Please describe your company and position.

I am the President/CEO of West Coast Bible College & Seminary

Describe what your company does in a single sentence.

WCBCS is a 100% online college.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WPExperts to accomplish?

• We needed to create a transcript that integrated with LearnDash.

SOLUTION

How did you find WPExperts?

Online Search

Why did you select WPExperts over others?

• High ratings
• Pricing fits our budget
• Good value for cost

What was the size of WPExperts’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to create an application that would interface with LearnDash to create a transcript for our college since the LearnDash transcript did not meet our needs. WPExperts did a phenomenal job of creating a transcript that looked similar to our previously used proprietary software, but it was designed for a college. We are thrilled with the end p of how it seamlessly interfaced with LearnDash and went beyond what we anticipated when we began the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The outcomes were a major success, and we will certainly use them again! We highly recommend them. They do an excellent job of communicating and making sure the needs of the customer are met.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They hit all timelines on target. Even when we discovered a minor issue after the project was closed, they immediately responded and provided the fix. (The reason they found out after the fact was we had only just implemented this software, and we were slower in finding the issue. Still, they stood behind their work without question!)

What was your primary form of communication with WPExperts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Many things impressed us, but here are four highlights:

1) They are phenomenal communicators!

2) They are highly skilled at what they do!

3) They delivered what they promised!

4) They stood behind the project, even after the fact!

Are there any areas for improvement or something WPExperts could have done differently?

Not from my observation. I was very pleased and impressed with the team!

BACKGROUND

Please describe your company and your position there.

I am the owner of a recording studio in Oslo. We cast, record and produce voices for audio books, audio dramas and related projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We wanted to build an online voice over database to make the casting process for us and our client easier. WPExperts took the challenge and delivered beyond all expectations. We continue to work with them for updates and add ons on the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used codeable.io for the process of choosing a web developer. We chose WPExperts based on past reviews and budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We delivered the design mockups and scope documents. WPExperts suggested some great features that we also included in the scope. They made the site pixel perfect, exactly as the site mockups we delivered. The site was made with WordPress. Some tweaks had to be made to improve the site load speed, but WPExperts solved it quickly.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point. We communicated via e-mail and Codeable.io.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the online voice database, the casting process is much easier, saving time and money for us and our clients.

Describe their project management style, including communication tools and timeliness.

We communicated with one person via e-mail and Codeable.io.

What did you find most impressive or unique about this company?

We're impressed with their response time and extremely good customer service.

Are there any areas for improvement or something they could have done differently?

Site load time was not as expected, but they were quick to fix the issue.

BACKGROUND

Please describe your company and your position there.

Founder and developer of Beehighve-The Blogging Colony, a registry platform for bloggers and brand owners to promote their sites, services, and expertise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

Needed customization to enhance the end-users search capabilities of registered Beehighve members. Included in the project was the customization of default sorting of member profile cards and other options.

SOLUTION

How did you select this vendor and what were the deciding factors?

It’s my second time working with WPexperts. After my first experience, which was excellent, it only made sense to contract them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The goal was to enhance the search capabilities by end users of member profile cards. The search options required the filtration of profile cards based on the topic of interest being searched for and queried against the history of posts that registered members have been associated with.

In addition we also required an enhanced sorting mechanism based on option to query on points a user has accumulated.

How many people from the vendor's team worked with you, and what were their positions?

2-4 members were continually in communication with me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The only measurable feedback I can provide is based on time delivery to completion. The team had a good initial assessment of the level of effort and time requirements to complete it. Ultimately there was no major obstacles that caused the project to be at risk of meeting my timeline.

Describe their project management style, including communication tools and timeliness.

Despite being on the other side of the world, once the project commenced, the team would work while I slept. At morning I would have status updates and or testing and validation ready for me to try.

Ultimately, the team was very responsive, provided comprehensive feedback, and were thorough in keeping up with my test scripts.

What did you find most impressive or unique about this company?

Their ability to deliver my vision, and how great they are at going behind the scenes of a web platform that’s new to them, and completely be able to overhaul it to meet my needs. That was impressive.

Are there any areas for improvement or something they could have done differently?

As a project manager myself, I would suggest to continue doing what you’re doing and continue recruiting great talent.

BACKGROUND

Please describe your company and your position there.

I am the COO of our company and we provide an online education.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired WP Experts to develop a WordPress site for us to increase the traffic substantially moving forward.

SOLUTION

How did you select this vendor and what were the deciding factors?

After for a long search not just in the US alone, we chose WP Experts based on their knowledge and previous projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our project goals. From there, the team delivered mockups and wireframes for our site. Start by describing the overall goal of the project and the key objectives that were set out at the beginning. Next, outline the specific steps that were taken to achieve goals, including any key milestones or deliverables that were produced along the way.

We discuss the technologies that were used to complete the project. Finally, the developer surpassed our expectations and broke through any limitations that were encountered. This could include achieving results that were better than expected, innovating new solutions to problems, or finding ways to complete the project more efficiently.

How many people from the vendor's team worked with you, and what were their positions?

I think they were 4 of them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site just launched so it's hard to tell. Our SEO guys is still working on some links that causing error. But the developer is very cooperative to work with our SEO guy to solve the issues.

Describe their project management style, including communication tools and timeliness.

We had a meeting with Ahmed almost everyday to discuss the changes and updates. They are very accessible and easy to work with.

What did you find most impressive or unique about this company?

Most of our requests were made that we thought impossible. They broke lots of limitations and functionalities. We were so glad we found this developer after a long search.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on some of the pages. But we made an arrangement that they will be on standby until midnight at their local time.

BACKGROUND

Please describe your company and your position there.

Solubrious is a platform for relearning howto value nature with various modular features that appeal to a wide audience from the beginning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired them to give us a custom category plugin and an API plugin.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came recommended by the plugin creators.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I gave a wireframe built with Miro and then gave a description over the phone about what I envisioned. It was made with PHP.

How many people from the vendor's team worked with you, and what were their positions?

I am not sure there was always at least two people present at the meetings, one the developer I'm sure and the other the coordinator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I got two plugins that are ready to be used and have been tested.

Describe their project management style, including communication tools and timeliness.

We used Zoom and later on Whatsapp. This proved very handy. We have also used support tickets. I had a very pleasant experience with this aspect.

What did you find most impressive or unique about this company?

They do take the time to go over your wireframes and outlines and speak to you to be sure they get the brief properly and they deliver!

Are there any areas for improvement or something they could have done differently?

I think the materials they provide for people to use should have clearer explanations of their implementation and maintenance. They do not make clear how to implement some things in way that you as a non-technical owner can feel proprietary of. It is an unknown entity. Some better explanation of what you have received can give you an understanding of what you have spent your money on. But I understand this takes time and effort.

So it can be something they offer per email - if you need a support call as to how the thing works they have a specialist who can give details. But anyway, they do offer support and the implication of any price you get is that you are also paying for support, it's insurance. Overall I have been having a good experience, and I see no reason to change my providers.