W3care Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am a Digital Marketing Manager at Haute Living

Describe what your company does in a single sentence.

Contemporary design retailer of contract and high-end residential furniture and lighting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• Web Developer

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

• Online Search
• Recomennded

Why did you select W3care Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W3care has been engaged to provide comprehensive website management and development services, encompassing both the ongoing maintenance and enhancement of the client's existing website and the establishment of robust development workflows for future projects. Their scope of work can be broken down into the following key areas:

Website Management and Maintenance:

• Server Management and Optimization: This includes the critical task of managing and upgrading the website's underlying server infrastructure. A key outcome of this was an increase in website speed, indicating performance optimization efforts.
• Security Implementation: W3care has proactively implemented new security features to protect the website from potential threats and vulnerabilities.
• Issue Resolution and Support: They provide ongoing support to address any problems or issues that arise with the website, ensuring prompt response and effective resolution to minimize downtime and maintain functionality.

Website Development and Infrastructure:

• Staging and Development Environment Setup: W3care has taken the initiative to build out dedicated staging and development environments for the website.
• Website Filtering Logic Improvement: They have analyzed and enhanced the website's filtering logic.
• Lead Capture Integration (Craft CMS to Salesforce): A significant development effort involved integrating the website's lead capture system (built on Craft CMS) with our Salesforce platform. This ensured the transfer of lead data from the website directly into the Salesforce CRM, streamlining the sales process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

W3care significantly improved our website by increasing its speed (a measurable performance gain) and enhancing sales efficiency through the automatic integration of website leads into Salesforce (reducing manual work for the sales team). They also bolstered our website's security and established efficient development workflows with staging and development environments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout all their work, W3Care has done an excellent job of managing the work, communicating with us, and being prompt in their response to any problem that arises.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How well they work horizontally and vertically. It seems the management and workers work together well to accomplish their tasks. 

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

They have done great, we did not have much informatin to help start this project so we've appreciated their ability to work through the unknown. 

BACKGROUND

Please describe your company and position.

I am the Director of Balanced Calendar of Hopewell City Public Schools

Describe what your company does in a single sentence.

PreK-12 Education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• Resolving Issues with our digital catalog as they arose
• Complete updates to our catalog

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

Online Search

Why did you select W3care Technologies Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• I needed someone that had credibility, fit our budget and worked with Craft CMS

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

There have been a number of tasks accomplished. These have involved doing things as such as adding graphics and reformatting up to working with 3rd party organizations and data to create streamlined csv reports that can be manipulated. Problems with workflow, communication, and displays have been resolved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

W3care completed tasks as assigned and within given timeframes. When there were issues (unexpected complications or miscommunications that happen in all work), there was regular communication to clarify and resolve the issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have been very satisfied with management. W3care is responsive, fair, and does what they say they will do.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

The quality for the price is unbeatable. I have worked with a few companies. No one does everything perfectly. However, W3care Technologies Pvt. Ltd. does a great job at a great price. W3care meets my needs.

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

W3care can sometimes struggle with the following 3 areas:

1. Communication within their own organization: There have been a couple of times where something was established with one person, and then when another person worked with me, they were unaware. That led to a need to re-establish certain things.
2. Time: I have not yet worked with a developer where I did not believe they were on occasion providing estimates and reports that indicated a need for more time than was actually required. Again, this is NOT unique. This is normal. However, the more I can understand how time is being used and the more I can feel confident that I am paying for what I am getting rather than paying for more time than is required, the more trust is built that we have a fair business relationship.
3. Complex and custom work: W3care is excellent at easy and medium difficulty tasks. When the tasks are more complex, things slow down and do not work as well. This is also not terribly unique. That is the nature of hard work and what you will find at most places. W3care also gets credit for staying at it and figuring things out.

BACKGROUND

Please describe your company and position.

I am the IT Director of FJMC

Describe what your company does in a single sentence.

Social Action Non-profit

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• Migrate a Drupal Module to a Wordpress Plugin
• Add Enhanced Features
• Improve UX and Performance

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

Listed as a Preferred CiviCRM Vendor

Why did you select W3care Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned
• Excellent understanding of our requirements and use cases

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migrate a member management system built on CiviCRM and MySQL from Drupal 7.x to Wordpress 6.5.x.  
• Project involved a Wordpress plugin, a CiviCRM extension, and integration with an existing hierarchical membership schema.  
• Design Wordpress pages to display lists of regions, clubs, and members.  
• Add functionality to bulk import and export club members to Excel.  
• Add forms to enter and update individual member contact information.  
• Add management of club and regional officers.  
• Prevent duplicate member creation.  
• Deactivate members and restore inactive members.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time deliverables.
• Minimal bugs or needs for revision.  
• High reliability (passed all UATs).  
• Stayed within budget.  
• Accurate estimates.  
• Great rapport and communication experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They tracked projects, tasks, bugs, hours, and spending.  A manager was on every call (3 calls per week).  They consistently delivered on time.  They met our needs by creating a cooperative, commitment-based partnership.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

They had a unique understanding of our requirements, domain, and use cases and were able to translate our statement of work into actionable tasks that delivered software that met or exceeded our expectations.

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

I asked them to provide more details about assigned tasks for billing periods on invoices and they agreed to implement this as part of their process improvements.

BACKGROUND

Please describe your company and position.

I am the Customer Success Lead of Chorus One

Describe what your company does in a single sentence.

Provide infrastructur blockchain networks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• Improve our Salesforce setup.
• Ongoing maintenance and support for our Salesforce integration.
• Integrate the Conga platform for contract signing with Salesforce.

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

Online Search

Why did you select W3care Technologies Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborate with W3care technologies to integrate and enhance Salesforce within our workflow. Additionally, W3care technologies  has assisted us in implementing Conga for contracting directly from Salesforce, along with providing ongoing maintenance and improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All tasks and projects have been completed on time, efficiently, and to our satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We held regular calls to discuss project progress, upcoming tasks, and maintained them in a shared ClickUp task list. The team was quick, responsive, adhered to agreed timelines, and was always upfront about any changes to the plan. We are very satisfied with the project management provided.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out to me is the developer's skills. He's adept at implementing our technical requirements and integrating the platforms we want. His technical expertise was impressive. I previously worked with a different consultant who, compared to Satya, seemed to have no clue what he was doing.

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

We're very satisfied with the collaboration, and W3care Technologies Pvt. Ltd. was also very open and responsive to feedback or any questions that arose during the project. Anything we wanted to see done differently or any challenges we encountered were quickly resolved.

BACKGROUND

Please describe your company and position.

I am the Co-founder of Ionixx Technologies

Describe what your company does in a single sentence.

We deliver robust digital solutions that drive our customers' growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• We hired W3care Technologies Pvt. Ltd. to handle web development for our IT Service Company. Our primary goal was to create a professional and dynamic website that would showcase our services, expertise, and industry experience effectively.

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

Referral

Why did you select W3care Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W3care Technologies Pvt. Ltd. delivered an exceptional scope of work that perfectly aligned with our requirements. They developed a comprehensive website for our IT Service Company, focusing on creating a visually appealing design, implementing intuitive navigation, and ensuring seamless functionality across all pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered outstanding results that demonstrated progress and success. After the launch of the new website, we experienced a significant increase in website traffic, with a notable rise in organic search rankings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management throughout the development process. They consistently met project timelines and delivered items on time, ensuring a smooth and timely completion of the website. Their team was highly responsive to our needs and effectively addressed any concerns or changes we requested during the development phase.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about W3care Technologies Pvt. Ltd. was their exceptional attention to detail and commitment to delivering high-quality results. They took the time to understand our business objectives and tailor the website to meet our specific requirements. The design elements, color schemes, and overall visual appeal were exceptional and reflected our brand identity accurately.

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

Our experience working with W3care Technologies Pvt. Ltd. for web development was highly satisfactory. They exceeded our expectations in terms of design, functionality, and project management.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a supply chain, logistics, and transport company

Describe what your company does in a single sentence.

We do heavy lift shipping, integrated project logistics, marine engineering, ship management and crewing, commodity logistics, and offshore wind operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• We hired W3care Technologies Pvt. Ltd. with the goal of revamping our cargo shipping company's website to enhance user experience, improve functionality, and attract more clients.

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

Online Search

Why did you select W3care Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W3care Technologies Pvt. Ltd. undertook a comprehensive web design project for our cargo shipping company. They started by conducting a thorough analysis of our existing website, understanding our business requirements, and identifying areas for improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the expertise and dedication of W3care Technologies Pvt. Ltd., we witnessed significant measurable outcomes from the project. Our website's traffic increased by 40%, reflecting a greater interest and engagement from potential clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

W3care Technologies Pvt. Ltd. exhibited exceptional project management throughout the engagement. They established clear timelines and consistently delivered items on or before the agreed-upon deadlines. Their team was highly responsive and demonstrated excellent communication skills.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about W3care Technologies Pvt. Ltd. was their exceptional attention to detail and their ability to understand our specific industry requirements. They went above and beyond to incorporate features that tailored the website to our cargo shipping business. Their expertise in web design, combined with their deep knowledge of our industry, resulted in a website that not only looked stunning but also provided practical solutions for our clients.

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

We did not encounter any significant issues or areas for improvement. Their professionalism, technical expertise, and commitment to delivering a high-quality product were truly impressive.

BACKGROUND

Please describe your company and position.

I am the Director of Business Development of a Clothing Manufacturer

Describe what your company does in a single sentence.

Clothing Manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish?

• We hired W3care Technologies Pvt. Ltd. with the primary goal of developing a robust and user-friendly e-commerce platform for our company. Our objective was to enhance our online presence and provide our customers with a seamless shopping experience.

SOLUTION

How did you find W3care Technologies Pvt. Ltd.?

Online Search

Why did you select W3care Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from W3care Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W3care Technologies Pvt. Ltd. demonstrated their expertise by delivering a comprehensive e-commerce solution for our company. They designed and developed a visually appealing and intuitive website that showcased our products effectively. 

The scope of work included creating a responsive website design, implementing secure payment gateways, integrating inventory management systems, and optimizing the platform for search engine visibility. Additionally, they provided ongoing technical support and maintenance services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project yielded exceptional results for our company. Since the implementation of the e-commerce platform developed by W3care Technologies Pvt. Ltd., we experienced a significant increase in online sales and customer engagement. 

Our website traffic saw a substantial boost, resulting in a higher conversion rate and improved revenue generation. The measurable outcomes, such as increased monthly sales by 40% and a 30% reduction in cart abandonment, clearly demonstrate the progress and success achieved through their efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

W3care Technologies Pvt. Ltd. exhibited exemplary project management skills throughout the engagement. They consistently delivered items on time and efficiently managed the development process. Their team was responsive and proactive in addressing our needs and concerns promptly. They maintained effective communication channels, keeping us updated on the project's progress and ensuring that our requirements were met satisfactorily.

What was your primary form of communication with W3care Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about W3care Technologies Pvt. Ltd. was their exceptional attention to detail and commitment to delivering high-quality solutions. They displayed a deep understanding of our business needs and industry trends, allowing them to provide valuable insights and suggestions for improvement. Their team was highly skilled and dedicated, ensuring that the final product aligned perfectly with our vision. Their commitment to customer satisfaction and professionalism set them apart from other companies we have worked with.

Are there any areas for improvement or something W3care Technologies Pvt. Ltd. could have done differently?

Our experience with W3care Technologies Pvt. Ltd. was overwhelmingly positive

BACKGROUND

Please describe your company and your position there.

I'm the Marketing Director and Project Manager for all thing digital.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire W3care Technologies Pvt. Ltd., and what were your goals?

Our website was converted in 2012 to a highly customized Expression Engine site using Brilliant Retail. It was a successful and stable combination until our business outgrew it and we needed to adjust to Google SEO demands. On the recommendation of Expression Engine staff, we hired a company by the name of Foster Made to bring us up to date.

Not only did they take about a year and a half longer than quoted, but they launched the site half complete. With daily "fires" and a constant need to fix something that broke in the launch, their lack of structure and effective project management became quickly apparent.

Rather than stick it out and deliver a completed and functioning website, they recommended we find someone else to work with.

SOLUTION

How did you select W3care Technologies Pvt. Ltd., and what were the deciding factors?

With sales declining and customers turning to our competitors for a secure web experience, we took the recommendation and started a partnership with w3Care.

Their attention, care and weekly meetings with the developers brought the necessary confidence we needed to not trash the botched upgrade and start from scratch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At this time our needs were expansive, tasks were half completed, necessary functions were gone, and someone were purged the old site so we couldn't even reference existing features.

I will not go into specifics of scope, but the perseverance and determination to make our website successful was clear on every call and from every teammember.

How many people from the w3care Technologies Pvt. Ltd. team worked with you, and what were their positions?

There were an unfortunate number of circumstances that caused us to see a rotation in lead developers, but our Project Manager, Sonu, stuck with our account the whole time.

The vast scope of errors and incomplete items left by Foster Made was astounding, and w3Care didn't hesitate to bring on additional team members to support extra hours and to address SEO when the time came.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team worked very hard to meet our needs and to clean up the chaos left by the previous development company.

Describe their project management style, including communication tools and timeliness.

There is a big-time difference, and w3Care made the decision to schedule meetings on our business day. The dedication to customer care and quality of organization was such a stark contrast to the lack of care we experienced from the US Based developer we had been working wth.

What did you find most impressive or unique about this company?

w3Care is truly customer-oriented. Their whole team is kind, respectful, and engaged. Our team calls were enjoyable and I look forward to catching up each week.

Are there any areas for improvement or something they could have done differently?

We struggled with language barriers, but again, the highly organized nature of the project manager overcame most of the miscommunication.

BACKGROUND

Please describe your company and your position there.

I am the founder at ITyogi which deals in IT consultation services alongwith Ideation, Creation, Solutioning, Operations and Project Administration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire W3care Technologies Pvt. Ltd., and what were your goals?

We needed a robust dispatch management system for the healthcare industry. We were looking for a partner who could be associated with us for a long term since this project is to be developed in phases. We are done with two phases and will now be starting off with the next one soon.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral and considered them alongwith 2 other vendors. Because first two phases were to be done on such a high priority, we needed someone who can not only deliver quickly but also with quality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

W3care designed and developed a web based system using Laravel, NodeJS, Socket, MySQL and for android App: Native Android (Java) Key features included: Realtime Tracking of Dispatchers Single Dashboard to View location of all Dispatchers Web - Based Control Panel Multiple Dispatch Centers Dual Tracking with GPS and QR Code Scanning Mobile App For Dispatchers Multiple Missions Management

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the core team. However, more people were added on the fly to ensure timely and the successful delivery. team comprised of designers, developers, project manager, tester and a business analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch exactly as per the laid out schedule which was the greatest achievement.

Describe their project management style, including communication tools and timeliness.

The project management was great. They regularly met deadlines. In case there were any delays, they were informed in advance with valid reasons. We communicated through their in-house project management tool and skype.

What did you find most impressive or unique about this company?

We had direct access to the entire team, even the QAs, which made it easier to communicate all through the project lifecycle.

Are there any areas for improvement or something they could have done differently?

While the quality was great, we have suggested them to be little flexible with the scope at times, as it is not always possible to document everything in one go. They have taken the feedback very positively and are already working on it internally.