Twelverays

BACKGROUND

Please describe your company and position.

I am the Owner of Etsy

Describe what your company does in a single sentence.

Its an e-commerce store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twelverays to accomplish?

• We needed to automate sales workflows and improve CRM efficiency.

SOLUTION

How did you find Twelverays?

Online Search

Why did you select Twelverays over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Twelverays were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CRM implementation, automated sales & customer support workflows, data migration, custom dashboards, reporting, and team training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced sales cycle by 30% significant increase in CRM usage by sales reps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Outstanding project management, always on schedule.

What was your primary form of communication with Twelverays?

Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise and responsiveness stood out.

Are there any areas for improvement or something Twelverays could have done differently?

Nothing major.

BACKGROUND

Please describe your company and position.

I am the Owner of Uncommon Vintage Inc

Describe what your company does in a single sentence.

Uncommon Vintage is a boutique located in the heart of New Westminster, BC. We specialize in carefully curated vintage, luxury, and streetwear pieces, offering something unique for everyone—no matter their age or style.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twelverays to accomplish?

• Search Engine Optimization
• Digital Marketing
• Better Reach

SOLUTION

How did you find Twelverays?

• Online Search
• Referral

Why did you select Twelverays over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Twelverays were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nikolai, an employee of the company, reached out to me to discuss how their team could assist us with search engine optimization and other marketing strategies to grow our business. After our consultation, I was amazed by the wealth of knowledge, actionable strategies, and insights they provided. In such a short time, I gained a clear understanding of how to take our business to the next level. I’m incredibly grateful for their expertise and can’t wait to collaborate further with the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing the strategies and SEO recommendations, we’ve noticed a significant uptick in business. The ideas provided were not only effective but delivered results almost overnight. I couldn’t be happier with the outcome!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was able to secure a meeting within a week, much faster than I anticipated. During the meeting, they tailored a program that aligned perfectly with my needs and timeline.

What was your primary form of communication with Twelverays?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was incredibly personable, and I truly appreciated how they took the time to explain everything in a way I could easily understand. As someone who doesn’t fully grasp these concepts, they made it all so clear and approachable. I also loved their innovative approach—they think outside the box and go beyond traditional methods, which made a big difference for me.

Are there any areas for improvement or something Twelverays could have done differently?

My experience with the company was absolutely flawless from start to finish. There’s nothing I would change—it exceeded all my expectations.

BACKGROUND

Please describe your company and position.

I am the Director of Dynamo

Describe what your company does in a single sentence.

Hyper Casual mobile games

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twelverays to accomplish?

• Advertising and CRM

SOLUTION

How did you find Twelverays?

Referral

Why did you select Twelverays over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Twelverays were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Advertisements, CRA integration, consulting. Twelverays was excellent and responsive. Twelverays went above and beyond to get what we needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful advertising campaign, CRM integration and more.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time, quick responses, always patient and helpful for all our questions.

What was your primary form of communication with Twelverays?

Virtual Meeting

What did you find most impressive or unique about this company?

Small but highly effective.

Are there any areas for improvement or something Twelverays could have done differently?

We were satisfied

BACKGROUND

Please describe your company and position.

I am the Owner of a political news company.

Describe what your company does in a single sentence.

Political news

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twelverays to accomplish?

• Re-establish ad stack
• Optimize ad stack

SOLUTION

How did you find Twelverays?

Online Search

Why did you select Twelverays over others?

Other

How many teammates from Twelverays were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• SEO
• Managing ads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They took more than a month to get started on the work and did not do what was requested.

What was your primary form of communication with Twelverays?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something Twelverays could have done differently?

It's always sad to realize that there really are sharks out there in cyberspace but it's the truth. There are a lot of disreputable individuals who will take your hard earned money and gaslight you that you agreed to everything and they gave you the benefit of your bargain. Twelverays Agency Ltd. is one of these places.

I gave them money for SEO (Search Engine Optimization) and not one single thing has changed one iota on my website, $1,538 later. I was told by an especially incompetent and deceptive employee, who uses the name Lyric, that my traffic had "improved 73%." She was getting this from the fact that when I returned home from a vacation I put up a series of hit pieces and the traffic spiked for a few days.

I said, "Do you have any OBJECTIVE criteria? What about the proprietary tools that you have that supposedly tell you what percentage of visitors to my site is from organic search, that kind of thing?" I asked this FOUR TIMES and was totally ignored.

The "keywords" that were developed were ludicrous. I was told that "social issues" was a big keyword. We went back and forth over this for a while. I guess I should have bailed at that point because this was becoming laughable.

Julian, the sales rep, assured me that there was someone at Twelverays who "was a genius" and could get my site "on the first page of Google Analytics." I followed up on that as well. Crickets.

Then Julian was going to take over my ad stack and had numerous dialogues with myself and my technical support person over this issue. That process was never even begun -- but I paid for "the first month" to the tune of $869.

Bottom line, I'm taking these people to court. And I'm publishing the truth of my experience with them every single place that I can.

This company is the Mos Eisely of the internet. Remember the line in Star Wars, as Obi-Wan gestures towards the spaceport and says, "Such a hive of trash and villainy as you will not find anywhere else?" That's Twelverays. Don't go near them. You will live to regret it and you'll probably end up in court, too.

Company Responses

The vendor responded on October 3, 2024.

Hello,

We are grateful to have detailed recordings of every interaction between both parties, ensuring transparency on our part. You acknowledged the scope of work from the outset, and we proceeded accordingly.

You constantly put us in very uncomfortable situations that do not align with our values. We remain committed to delivering and maintaining our high quality service and respectful environment.

We are more than willing to provide recordings and evidence in court if needed. We welcome the opportunity to address any concerns openly and transparently.

Sincerely,
Twelverays

BACKGROUND

Please describe your company and your position there.

Working for Disruptive Advertising, I am the project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twelverays, and what were your goals?

Our website needs to be designed for four reasons:

1. Website for digital marketing
2. Credibility is established when a small business builds a website.
3. Utilizing websites facilitates customer service.
4. Face off against household names in our small market.

SOLUTION

How did you select this vendor and what were the deciding factors?

Working with Twelverays is a terrific experience. They constantly respond to our demands and go above and above to do so. We heartily endorse them to anyone looking for a trustworthy partner.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

My website was developed by Twelverays, and I could not be happier with the outcome. They succeeded in making my concept a reality. The website's ease of use has helped me draw in new customers.

How many resources from the vendor's team worked with you, and what were their positions?

An account manager, a social media marketer, and an email marketer were all part of our team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Working with Twelverays was enjoyable. They used our idea and turned it into a lovely reality. The crew was very capable and professional, and they always kept us informed about the project's progress. Anybody in need of website design or development services would receive our highest recommendation for their services.

How effective was the workflow between your team and theirs?

They frequently responded to my inquiries right away and made an effort to politely explain things to me. I truly loved their honesty and transparency.

What did you find most impressive or unique about this company?

Their advice and contribution.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

At the Twelverays Company, I oversee projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twelverays, and what were your goals?

We hired Twelverays for the following reasons:

1. To Find the Errors in Webpages
2. To Find the Errors in Website Structure
3. To Find the Errors in Broken Links
4. To Check if the Website is Optimized Properly for Search Engines
5. To Detect Duplicate Content on Website
6. To Check Website Traffic and Rankings.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through their website, we made contact with Twelverays and requested an estimate over the phone. They provide a range of services, as we discovered during the dialogue. We ultimately chose them since they provided the best value for our money.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

It is the first stage in creating a measurable implementation strategy to assess how effectively our website complies with best practices. Finding as many underlying issues which affect organic search performance as is humanly possible is the audit's main objective.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an account manager, a social media marketer and an email marketer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The campaigns they design have a lot of traffic, and we have received positive feedback + leads. Our collaboration helped us understand how our company should be promoted on the web and the importance of digital campaigns. We highly recommend them.

How effective was the workflow between your team and theirs?

Their project manager, who interacted with the rest of the team, and I had daily stand-up meetings. They communicated efficiently with our team and informed us in advance of any delays so that we could be ready.

What did you find most impressive or unique about this company?

The team was dedicated to sticking to deadlines and observing all agreements. We are the best option for their business since, above all, they offer competitive costs. For a wide variety of services, you may count on them.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

Assistant Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twelverays, and what were your goals?

Here are three reasons we need a Twelverays service:

1. Cost savings
2. To keep up with the latest trends in web design.
3. To improve UX.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Clutch was referred to us by a colleague and we are glad they were. They have been great to work with, and I greatly appreciate the care they both put into the project. Without hesitation, I would hire them again.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

I was looking for a user-friendly website. That's why I hired Twelverays. I came to Twelverays with a website needing a facelift from design to content. They were able to take my vision and make it a reality.

How many resources from the vendor's team worked with you, and what were their positions?

Twelverays had provided skilled:

• developer
• designer
• project manger
• SEO specialist

We were extremely happy with their services and the final product.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team at Twelverays was very professional and knowledgeable in their field. They managed to take our vision for the website and turn it into a reality. We would definitely recommend them to anyone looking for web development or design services.

How effective was the workflow between your team and theirs?

We communicated with you through email, and each stage was agreed upon by both sides. We participated in every stage actively.

What did you find most impressive or unique about this company?

Their team is committed to meeting deadlines and complying with all agreements. Most importantly, they offer competitive prices that make us the ideal choice for their business. You can rely on them for a comprehensive range of services.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

Hey everyone, I am the assistant manager in a Ropeway engineering company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twelverays, and what were your goals?

For high-quality websites and marketing campaigns

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for digital marketing agencies in our area mostly on online. We chose this company after interviewing them based on their previous clients and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

I needed some redesigning work to be done and they helped us a lot. There inputs were great and we are happy with the service.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an account manager, a social media marketer, and an email marketer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Twelverays is super-efficient. Henry and his team are fantastic; they’ve done a tremendous job on our website and campaigns.

How effective was the workflow between your team and theirs?

Easy to deal and communicate with.

What did you find most impressive or unique about this company?

Their suggestions and input.

Are there any areas for improvement or something they could have done differently?

Everything was great.

BACKGROUND

Please describe your company and your position there.

I’m a Senior manager at an Hall Engineering Consulting, Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twelverays, and what were your goals?

1. Increasing our ad budget:
2. To Find the Errors in Website Structure:
3. To increase the efficiency of their ad campaigns :
4. To Check if the Website is Optimized Properly for Search Engines.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to Twelverays via their website and asked for a proposal and quote. We chose them after evaluating the proposal.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

I was looking for a user-friendly website. That's why I hired Clutch of our Digital Marketing Strategy. They were able to take my vision and make it a reality. They have been increasing our ad budget over time due to the efficiency of their ad campaigns across all channels.

How many resources from the vendor's team worked with you, and what were their positions?

Clutch had provided skilled developer, SEO specialist to increasing our ad budget. We were extremely happy with their services and the final product.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I highly recommend Twelverays for its excellent job on our Digital Marketing Strategy. I'm very pleased with it and believe that they increasing our ad budget over time due to the efficiency of their ad campaigns across all channels. We would recommend Twelverays with your digital marketing strategy.

How effective was the workflow between your team and theirs?

We communicated with you through email, and each stage was agreed upon by both sides. We participated in every stage actively.

What did you find most impressive or unique about this company?

The team is committed to meeting deadlines and complying with all agreements. Most importantly, they offer competitive prices that make us the ideal choice for their business. You can rely on them for a comprehensive range of services.

Are there any areas for improvement or something they could have done differently?

None.