Softude Infotech Pvt Ltd

BACKGROUND

Please describe your company and your position there.

I'm the director and head of marketing at Inscribe Australia Pty Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We wanted to give our users to design and place orders quickly and get a price while they were creating their order so they did not have to wait for us to submit quote.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected them because they understood all the technologies we required. They also took the time to learn a little bit about our buisiness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed an Application that the user could design a sign or label and get a price of the design by adding all the effort that is going into their unique design. The customer gets to see the cost of the project live in real-time with all the changes they are making. This was all done online and saved in the cloud and when the order is placed the software would compile the order and prepare the artwork from the information provided by the client.

How many resources from the vendor's team worked with you, and what were their positions?

We had about 7 members on the team about 3 were full-time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is still under development.

Describe their project management style, including communication tools and timeliness.

The communication from the team was amazing. We had many online meetings. Meeting minutes were sent to me after each meeting to confirm all communications. Very professional.

What did you find most impressive or unique about this company?

They are always accommodating and very positive this means a lot to us as it will deliver our dream application to our customers in a way we know what will make our customers happy.

Are there any areas for improvement or something they could have done differently?

There is nothing I can think of that would have made the experience better.

BACKGROUND

Please describe your company and your position there.

Formee Holdings an umbrella organization with a portfolio of brands in the technology, retail, food and service sectors. We have long-term orientations, observing current market trends to forecast and develop specialised products for the modern consumer. We have offices in Australia, Malaysia, Japan, China, Turkey and India to expand our connections and reach. I work as IT project manager at Formee Holdings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We are aiming at developing a mobile super-app for global market, and a one stop-shop website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Transparency, Rating, Response time and understanding of the project requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies used- Laravel, React.

How many people from the vendor's team worked with you, and what were their positions?

A project manager is our main point of contact. Also, we have regular meeting with Technical lead. The best thing is we are well connected with the entire team, and able to speak to team members directly if required. It saves a lot of time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I believe we are very close to launching our dream app with the help of Systematics. They have met all the project and quality expectations so far.

Describe their project management style, including communication tools and timeliness.

We have daily stand ups in the morning and task status email at the end of the day. For technical queries, Trello is used for tracking.

What did you find most impressive or unique about this company?

Reliability, never give up attitude and problem solving skills.

Are there any areas for improvement or something they could have done differently?

Not I can think of.

BACKGROUND

Please describe your company and your position there.

We offer a bouquet of loan products to meet the funding requirements of the corporates and individuals on competitive terms. The loan products are the fruits of the continuous efforts of the Company towards assisting retail individuals realise their dreams. I hold the position of Head-Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd, and what were your goals?

We engaged Systematix for the whatsapp chatbot for client interaction for more insights on our loan products . Our main objective is to offer round the clock customer support on product information in their mobile devices

SOLUTION

How did you select Systematix Infotech Pvt. Ltd and what were the deciding factors?

Through an earlier connect , we engaged with Systematix for the implementation of the chatbot. The initial approach from the senior team ,the way to approach the project, the explanation of the broad timelines along with the credentials of the company along with the calibre of the team lead us to chose Systematix.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The initial timelines were shared with us . We had provided them with the necessary inputs required for the interactive chatbot. The whatsapp platform was selected for implementation and it was decided to get the same integrated with our social media channels like Facebook along with our website.

How many people from the vendor's team worked with you, and what were their positions?

They had engaged very senior team members in the project as well as couple of senior executives too. The interactions were regular feedback based and goal oriented . The periodic changes were handled every professionally by Systematix.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are impressed by the adherence of the timelines, the acceptance of rate of changes made from our end to Systematix was done at a very rapid pace. Time to implementation was around 6 weeks from the initial exchange of documents and facts. We are observing a gradual increase in traffic over last two weeks .

Describe their project management style, including communication tools and timelines.

• very clear
• precise
• open-minded
• time-bound

What did you find most impressive or unique about this company?

Their transparency impressed us.

Are there any areas for improvement or something they could have done differently?

designing

BACKGROUND

Introduce your business and what you do there.

We have a marketing platform used by top franchised brands to handle their advertising across all their franchise locations. I’m the co-founder, and I also head marketing and product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

We hired Systematix Infotech to build our entire platform.

SOLUTION

What was the scope of their involvement?

Systematix Infotech is working on the front- and backend, as well as database API connectivity to the different ad buying platforms.

The team handles all the front-facing UI/UX for individual franchisees, which involves building out APIs for our system to speak to Google, Facebook, and Amazon, both from a campaign creation and reporting perspective. 

They also built the front-facing UI for all franchisees and individual business owners who engage with our software to make selections to modify the brand marketing that’s happening in their community.

What is the team composition?

We typically work with 7–8 teammates.

How did you come to work with Systematix Infotech?

They came highly recommended from a family member of mine who had worked with Systematix Infotech on massive projects in the past.

How much have you invested with them?

We’ve been working with them since July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

New clients signed up, and I think the platform had a lot to do with that. They’re fantastic. There’s never been a problem with the quality of the code that they’re writing or their ability to deliver it on time. Everything is great, and we’re pleased.

How did Systematix Infotech perform from a project management standpoint?

They’re always on time. If there are any bugs or errors, their QA team checks and then we check, and we’re always able to come to a quick resolution. They’re accurate in their communication in terms of expectations for delivery. 

We have a daily meeting with them to review all of the work and discuss any challenges, and they’re extremely explicit and detailed. They do a good job of scoping and understanding, which allows them to put accurate plans in place. 

What did you find most impressive about them?

The depth and breadth of their knowledge are impressive. We don’t have to go outside of their shop. If there’s a reporting requirement that has a specific nuance, Systematix Infotech can pull in people from their organization who have that expertise and can help in a short amount of time. 

That has been very beneficial. They’re very good business analysts who can understand our business needs and liaise with engineers who speak a different language in terms of code.

Are there any areas they could improve?

No, not at the moment.

Do you have any advice for potential customers?

They have really smart, talented young folks who can spend the time translating your ideas, asking tough questions about why you want to do the project a certain way, and offering suggestions on how it can be done differently. I would recommend using that aspect of their offering. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of Stage & Set a SaaS company matching talent with opportunity. We are a start up company with approximately 15 team members. We currently only service the US, with plans to expand internationally once our tech projects are completed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd?

We hired Systematix to build our app and give our website a facelift.

What were your goals for this project?

Our goals were to create an app that mirrored the existing technology on our website.

SOLUTION

How did you select this vendor?

When I put out the call I was looking for an app developer, Ashish, from the Bus Dev team, reached out to me to schedule a meeting in order to get a full scope of what I needed. Everyone else simply submitted proposals. Ashish was thoughtful of our desires, needs, and budget.

Describe the project in detail.

Our project started out simply. We wanted an app developed to mirror the website. However, when we began working, the Systematix team had many suggestions of how to make the app function better as well as how to update the website in order to mirror the new up to date technology on the app.

What was the team composition?

We have had an entire team of people assisting us with our build. I would say we've had over 10 people working on this project. Some for short periods, others, for the entire project. We love our team, they are not only excellent in their abilities, but they are a true joy to work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are through almost all steps of the first round of the build. So far, so good. All systems go! We are very impressed with the work.

How effective was the workflow between your team and theirs?

I have nothing but great things to say about this team! Dheeraj is absolutely amazing in his role as the PM. Any feedback is handled efficiently and professionally. There have been zero issues with it comes to working with someone offshore.

What did you find most impressive about this company?

I think the better question would be what was I not impressed with! I truly cannot say enough kind things regarding this team. I am grateful our paths crossed. My team and I are fortunate to be working with them!

Are there any areas for improvement?

I have no complaints.

BACKGROUND

Please describe your company and your position there.

We help clients with software development and architecture design. I manage project development. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd?

We hired them for native iOS app development. 

What were your goals for this project?

They built a native iOS app as an extension of our current job management solution.

SOLUTION

How did you select this vendor?

We had worked with Systematix on various projects. They offered great service and had a wide range of technical expertise.

Describe the project and the services they provided in detail.

After analyzing and clarifying our requirements, they created delivery milestones and a project timeframe. They developed a native iOS app, then helped with the end-to-end testing.

What was the team composition?

We had a project manager and an iOS developer. Both were assigned to this project and worked on it from start to finish.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app is a user portal that presents jobs. Allowing our users to view, add, and modify their jobs offers better customer service and records valuable information. The success of this project depended on the UI and workflow, which they implemented perfectly.

How was project management arranged and how effective was it?

Their project and time management were excellent. Their progress updates were consistent, and they clarified requirements promptly to avoid overhead and revision. That was important, since the project had a tight deadline.

What did you find most impressive about this company?

I was impressed by their excellent project management and ability to deliver quality products within the deadline. Their outstanding range of technical experts created the best solutions based on our requirements.

Are there any areas for improvement?

I'm not sure if Systematix uses an agile process. If so, they should include clients in sprint planning and morning standup meetings. That would give clients the confidence to understand what they're doing and what their priorities are. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a website development and small-business consultation company. We’re in Wine Country, so we pretty much focus specifically on wine businesses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

I was looking for a programmer to help me with a plug-in that I had developed with another person. I needed a new developer because my old developer didn’t want to work in WordPress anymore, which is the main thing I’m using. 

SOLUTION

What was the scope of their involvement?

I hired Systematix Infotech to make improvements to my WordPress plug-in. We’re currently doing a complete rewrite of it so that it’s entirely written by them, getting rid of the code from the other developer and making it cleaner. 

The main task is creating functionality to allow anyone with a WooCommerce store to set up a wine club. It’s a subscription-based plug-in, and we’re rewriting it to focus on all subscription businesses. The best part about it is batch processing. We can use the plug-in to create 100 orders at once, for example. WooCommerce also gives WordPress websites the functionality they need to sell things online.

What is the team composition?

I was working with several people during the first quarter because I needed some other help as well. I just have one full-time programmer from Systematix Infotech now. They have a whole team of people, including a manager that oversees the programmer assigned to my project.

How did you come to work with Systematix Infotech?

I did an interview process on Upwork and I came across Systematix Infotech. Their code was clean and they were responsive to my inquiries. 

How much have you invested with them?

We’ve spent between $10,000–$50,000 on their services so far.

What is the status of this engagement?

I started working with Systematix Infotech in November 2018, and they’re my preferred programmers. I stopped working with them in January 2019, when all the first-quarter stuff ended and rehired them in May when I realized I needed to redevelop my plug-in.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Systematix Infotech’s quality is always top-notch and communication is really good. I’ve noticed that Indian developers tend to take a lot of sick days, but they’re always responsive when they’re there and will notify when someone is missing. This has been the case with our assigned manager and programmer, and it’s basically the only downfall of working with them.

However, Systematix Infotech takes responsibility for everything and will hold people responsible if they do something wrong. They’ll always make things right for me. 

How did Systematix Infotech perform from a project management standpoint?

Their team does a good job. We use Skype for communication and Asana for project management. 

What did you find most impressive about them?

I’ve worked with a lot of different programmers, and Systematix Infotech is very organized and responsive. I never wait long for any kind of inquiry. The project manager mostly works in my time zone, and he does a great job taking care of any needs I may have or relaying things to the programmer.

Are there any areas they could improve?

There’s been a bit of a learning curve, especially since I’m in the wine business, which is a bit hard. Systematix Infotech should gain an understanding of the intricacies of different industries. 

Do you have any advice for future clients of theirs?

It’s important to be specific about project needs. I feel that screen sharing is helpful for dealing with any programmer in general. If I have a problem that’s not easily explained, I will always do a share my screen to walk them through it, so they can watch it when troubleshooting.

BACKGROUND

Please describe your company and your position there.

I am the Director of a service company in Spain, which has been developing technology projects for its clients since 2001.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd?

I contract the services of Systematix Infotech Pvt. Ltd. to develop web and mobility projects for my clients, when I need a company that gives me a quick response and with very convenient budgets.

What were your goals for this project?

My client needed a very specific system that associated each level of education of each school in Spain with the necessary books and that automatically generated the shopping list on its website.

SOLUTION

How did you select this vendor?

I selected Systematix Infotech Pvt. Ltd because I had worked with them before and was satisfied with the results.

Describe the project and the services they provided in detail.

Once the project was defined, a deadline of two months was established for the delivery of the prototype. Once the necessary corrections had been made, the project was set in motion. Every year a revision is carried out, to adapt it to the client's needs.

What was the team composition?

On behalf of Systematix there is a Project Manager who coordinates the tasks, a programmer with Web and Javascript skills who did the main part of the development and also collaborated with an AWS expert for the hosting part and a design expert for the graphics part.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

My client was satisfied with the work done and therefore, the project remains active and is updated every year.

How was project management arranged and how effective was it?

The communication in English was fluent, by Skype and there were no delays in the execution due to communication problems. The answer was always immediate.

What did you find most impressive about this company?

A very important aspect is that the project definition was more conceptual than specific, that the work team was able to interpret the need and make proposals for its implementation.

In other words, not only did they take care of the technical aspects of the implementation, but they understood the commercial objective of the project. They made good recommendations, saving us time and money.

Are there any areas for improvement?

I think they could improve the documentation delivered after the end of the project.

BACKGROUND

Please describe your company and your position there.

I am partner at Ideafoster S.L. Ideafoster is a Spanish based Innovation Consultancy firm which is helping traditionally large, slow organisations to innovate like start-ups. As a partner, I am responsible for client relationship management and sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd?

I was looking for React developers to help client build an internal webapp

What were your goals for this project?

The goal was to bring a UX/UI expertise for internal procurement process.

SOLUTION

How did you select this vendor?

I was searching a good software development company where I can get the best possible services to achieve our vision into reality. Rajshree from Systematix has reached me and share the best work. She has showed me and helped what I was looking, then based on the processes, reviews and precious work I selected Systematix.

Describe the project in detail.

Overall scope included Design and development work. As a Agile coach, I always appreciate self-managing teams so it is good to work with Systematix where after initial introduce, team take ownership and responsibility towards deliverables.

What was the team composition?

For all my projects they have assigned a dedicated project manager who was my one point of contact for everything. They are taking care of the execution and coordinating with the execution team. We are getting updates on regular basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was great and I am very happy with the work I have done with Systematix.

How effective was the workflow between your team and theirs?

They have a well-defined and structured way of working so it became easy for me and my team to coordinate with them. Also since there were only one point of contact so there were no miscommunication and misunderstanding happened. There working was very transparent.

What did you find most impressive about this company?

There are 3 things I found most impressive about this company:

1. Quick communication
2. Commitment
3. Care of quality

Are there any areas for improvement?

Keep the spirit of the team and we will have more chance to work together and grow.

BACKGROUND

Please describe your company and your position there.

I am working as a Partner, and I like managing and coordinating projects with my team members. With over 15 years of experience in the industry, I have earned a reputation for providing best business solutions with the help of technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd?

I was looking for resources with skills mostly in SharePoint and in WordPress that can help my business to grow and increase the visibility of the brand.

What were your goals for this project?

Below are the goals I had:

• Increase brand awareness
• Get perfect resources for my business needs.

SOLUTION

How did you select this vendor?

I was searching for a good software development company where I can get the best possible services to achieve our vision into reality. Rajshree from Systematix has reached out to me and share the best work. She has shown me and helped what I was looking, then based on the processes, reviews and precious work I selected Systematix.

Describe the project and the services they provided in detail.

I am involved in different projects with team, Systematix has provided me good resources as per my requirements.

What was the team composition?

For all my projects they have assigned a dedicated project manager who was my one point of contact for everything. Rajshree was taking care of the execution and coordinating with the execution team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Outcomes are satisfactory. I am really looking forward to working with Rajshree from Systematix again.

How was project management arranged and how effective was it?

As mentioned they have a well-defined and structured way of working so it becomes easy for me and my team to coordinate with them. Also since there was only one point of contact so there were no miscommunications or misunderstandings happened. Their work was very transparent.

What did you find most impressive about this company?

Their quick communication and commitment to the work are what I find most impressive. They also take great care toward the quality.

Are there any areas for improvement?

If there is something to improve, it would only be possible to have someone who speaks Spanish.