SKEPICK Global Services

BACKGROUND

Please describe your company and position.

I am the Head of JRP

Describe what your company does in a single sentence.

SKEPICK Global Services sets up and manages India-based teams for international companies in the US, UK, Europe, and Australia. It offers three service lines: GCC Setup & Operations, Media Monitoring, and Closed Captioning & Localization. 
It helps businesses hire one dedicated person in Hyderabad in as little as 2 days or build a full Global Capability Center in 8 weeks — without requiring an Indian entity. Transparent pricing published openly on our website. No platform commissions. Government of India registered brand since 2017.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SKEPICK Global Services to accomplish?

We engaged SKEPICK Global Services to establish a small India-based media monitoring team in Hyderabad without setting up our own Indian entity. Our goals were to get a dedicated analyst operational quickly, have local compliance and payroll managed end-to-end, and receive consistent daily media reports aligned to our time zone. We needed transparent pricing upfront and a single point of accountability in India.

SOLUTION

How did you find SKEPICK Global Services?

Online Search

Why did you select SKEPICK Global Services over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SKEPICK Global Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SKEPICK Global Services provided a dedicated media monitoring analyst based in Hyderabad. The scope included daily media briefs covering print, digital, and broadcast sources, real-time sentiment tracking, and competitor mention alerts delivered each morning aligned to our UK time zone. SKEPICK managed all local compliance, payroll, and HR administration. 
Deliverables included structured daily reports, weekly sentiment summaries, and a monthly competitive landscape overview. The analyst operated as a seamless extension of our PR team with a single point of contact managing performance and quality on the ground in Hyderabad. Onboarding was completed within 2 days of engagement confirmation. Pricing was fixed and transparent throughout with no unexpected costs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The dedicated analyst was operational within 2 days of engagement confirmation. Daily media briefs were delivered consistently every morning by 8am UK time throughout the engagement with zero missed reports. Sentiment tracking identified three significant negative coverage incidents early, allowing our PR team to respond within hours rather than days. 
Competitor mention alerts reduced our manual monitoring time by approximately 4 hours per week. Monthly competitive landscape reports gave our leadership team visibility they previously lacked. All deliverables were on time, within the agreed fixed monthly budget, and required no additional costs or platform fees throughout the 5-month engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SKEPICK managed the entire engagement with a single point of contact who was responsive and proactive throughout. Daily reports arrived consistently on schedule. When we requested changes to the monitoring scope in week three — adding two new competitor sources — the updated coverage was live within 24 hours at no additional cost. 
Weekly check-in emails kept us informed of any coverage anomalies without us having to ask. Response times to our queries were typically within 2-3 hours despite the time zone difference. There were no surprises on billing — the monthly invoice matched the agreed price exactly every time. Overall the project management felt more like working with an internal team member than an external vendor.

What was your primary form of communication with SKEPICK Global Services?

Email or Messaging App

What did you find most impressive or unique about this company?

Two things stood out. First, the pricing transparency — seeing exact costs published on their website before we even made contact removed the usual anxiety around offshore engagements. No negotiation, no surprise fees, no platform commission. What was quoted is what we paid. Second, the speed of onboarding. We had a briefing call on a Monday and the analyst was delivering reports by Wednesday. 
For a small team like ours that needed capacity immediately, that turnaround was exceptional. Most vendors we evaluated had 2-4 week onboarding processes. SKEPICK had someone working as part of our team within 48 hours. The combination of transparent pricing and fast onboarding made the decision easy and removed the risk we typically associate with offshore staffing.

Are there any areas for improvement or something SKEPICK Global Services could have done differently?

A client-facing dashboard showing live monitoring coverage and report history would be a useful addition. During the engagement we received reports via email which worked well, but having a portal where we could log in and review historical briefs, track sentiment trends over time, and pull custom date ranges would add further value. 
We raised this informally and were told it is on the roadmap. It is a minor point — the core delivery was consistently strong — but for teams managing multiple markets simultaneously a self-serve reporting interface would make SKEPICK's service even more compelling.