Technology, Information and Internet New York , NY
At Shiftsmart, we’re building the future of labor. Labor is the largest problem facing employers today: companies are struggling to find workers, fill shifts, and retain workers. At the same time, the modern worker has dramatically evolved: they are digitally savvy, and prioritize flexibility and independence.
We empower hourly workers to find more work, increase their earnings, and control their own schedules, while also enabling employers to increase fulfillment, reduce turnover, and improve quality. Our platform enables the largest companies and government agencies to fractionalize jobs into shifts and manage schedules, workers, and assignments all in one place.
We’re on a mission to revolutionize hourly work and build the world’s leading platform for hourly workers – a $2 trillion industry in the US alone. Our platform powers the modern workforce with over 1.3 million workers (partners) in 57 countries performing diverse roles such as customer service, merchandising, lead generation, mystery shopping, and others at companies including Google, Deloitte, Circle K, and Facebook. We’ve raised over $120 million in funding from top-tier investors including D1 Capital Partners and Imaginary Ventures.
Why Shiftsmart?
🌍 We’re global. Our platform powers the modern worker with over 1.4M+ workers in 57+ countries working with customers such as Google, Deloitte, Circle K, and Facebook.
🚀 We’re a rocketship. We’re tackling a $2 trillion industry in the US alone. We’ve grown our business 2-3x each year since we started, with $80M+ in wages paid to workers. We raised a $95m Series B in Dec 2021, and Fast Company ranked us #21 on their 2021 Top 50 Most Innovative Companies list.
🔥 We’re growing. We’re a remote-friendly team with 65+ team members across North America and an NYC HQ. We’re looking for rockstars like you to help write our next chapter!
Customer Service Outsourcing for Home Solutions Provider
Customer Service Outsourcing
Less than $10,000
Sep. 2022 - Ongoing
3.5
Quality
4.5
Schedule
3.5
Cost
3.0
Willing to Refer
3.5
"We are impressed by their quick response to both data and assisted needs."
Dec 21, 2022
Employee, Home Solutions Provider
Anonymous
IT Services
Lexington, South Carolina
1-10 Employees
Survey Response
Shiftsmart provides customer service support for a home solutions provider. They provide data management services and handle the personal security of high-profile data.
Shiftsmart's data processing workflow is impressive. They are quick to respond to both data and other needs of the client. They communicate with the client through virtual meetings, email, a messaging app, and a project management platform.
BACKGROUND
Briefly describe what your company does and your role there.
Self employed work at home solutions
OPPORTUNITY / CHALLENGE
What were your company's goals when you started looking for a partner?
Financial gain close proximity to home
SOLUTION
Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.
Data management personal security of high profile data
How many people does your company work with?
1-5
How did you find this provider?
Business Referral
Why did you choose to work with them?
High ratings or positive reviews
Close to my geographic location
RESULTS & FEEDBACK
What are the results or deliverables of this partnership that demonstrate progress or success?
Data processing speeds Customer set nationally
How does your team communicate with this service provider?
Virtual Meetings
Email or Messaging App
Project Management platform
What did you find most impressive or unique about this company?
We are impressed by their quick response to both data and assisted needs.
RATINGS
3.5
Quality
4.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
3.5
NPS
Contact Shiftsmart
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