Sellerpass Global

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a home and living products company.

Describe what your company does in a single sentence.

A consumer brand built around home and living products, with Amazon as our main sales channel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sellerpass Global to accomplish?

• Rebuild campaign architecture with clean match-type segmentation

SOLUTION

How did you find Sellerpass Global?

Online Search

Why did you select Sellerpass Global over others?

High ratings

How many teammates from Sellerpass Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They took over our full Amazon presence: advertising management, reseller and Buy Box issues, listing fixes, and day-to-day operational support across our catalog.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We regained control of the channel and rebuilt our confidence in Amazon, with steadier performance and fewer operational fires to fight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Organized and dependable, with regular updates, on-time delivery and quick, thoughtful responses to our needs.

What was your primary form of communication with Sellerpass Global?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with how proactive their team was. From day one it felt collaborative, a 'let's fix this together' approach rather than a vendor relationship.

Are there any areas for improvement or something Sellerpass Global could have done differently?

Very few. We occasionally wished for faster reporting during launches, and they accommodated it. There was a moment, before working with Sellerpass Global, when we seriously questioned whether Amazon was even worth the energy anymore. We were spending money on ads, juggling reseller issues, dealing with random listing problems, and it just felt draining. I remember one internal meeting where we said, “Maybe this channel just isn’t for us.” Of course working with them didn’t magically fix everything overnight, but it slowly rebuilt our confidence and it felt collaborative from day one, like “let’s fix this together.” The team is very proactive and that's one of the things I appreciate the most