SAPPHIRE SOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and your position there.

We are a private school managed by Matrukrupa Education & Charitable Trust from Ahmedabad, Gujarat, India. My position in this organization is Administrator, and you can learn more about our organization at http://www.idpcampus.org/home.html.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

In this ever-changing world, we wanted a software that would manage student fee data digitally with efficiency and lead us to modernize, so we approached Sapphire for this.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a result of a recommendation from a friend, we heard about Sapphire, and once we approached them, their high-level expertise and understanding of our needs led to a successful deal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed software that could handle student fee related functions such as generating student fee receipts, invoices, and allowing students to manage their fees digitally. Sapphire provided us with that software.

How many people from the vendor's team worked with you, and what were their positions?

We approached Sapphire with our vision and provided a description to the project manager and developers helped to make software live, and the designer made a few adjustments on the design level.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sapphire's team worked round the clock to deliver the software in a given timeframe, which is performing as promised. They also provide us with assistance after the sale.

Describe their project management style, including communication tools and timeliness.

The fact that Sapphire is located in the same city as us allowed us to meet every now and then to ensure smooth execution of the project.

What did you find most impressive or unique about this company?

We received an excellent quality of output as they worked tirelessly to meet our deadline.

Are there any areas for improvement or something they could have done differently?

We have had a great time working with them, and we look forward to working on other projects with them in the future.

BACKGROUND

Please describe your company and your position there.

With an aim to impart world- standard and quality education, with dedication and strenuous efforts of the team of teachers, best leadership of the Principal, full support of the Management, dedicated Staff and co-operation of Parents, we are all set to reach new success heights. And myself as an Administrator am doing my bit for it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were looking for a platform using which school can manage everything right from admission to alumni, also manage every school functions and processes and yes that includes from parents to students to educators to non-academic staff or management, and us not being that technically efficient Sapphire Software Solutions team help us with development of the platform.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

Sapphire's team reached out to us. I liked that they had team members with different specializations because it made it easier for us to find the right resources.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Team Sapphire helped us to develop and maintain our platform. With all the important information and reports in front of us whenever we need them, helps in decision making, we have an interactive dashboard, to have a quick view on various activities of school. This system efficiently manages the entire student data on a secured database with role-based access which can definitely avoid the data loss.

Their team works with multiple technologies but mainly we developed in .NET

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

We have a primary project manager but also engage their UX, .Net and QA teams.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a great working system with them, and they’re able to meet our needs. The team draws their multi-talented resources to help us accomplish our goals. They ensure they conduct multiple tests before making the code live.

Describe their project management style, including communication tools and timeliness.

We used to connect with the Project manager on calls. We’re pleased with them. Our account manager is also diligent, staying in touch with us about our needs and what their team could do for us. They’re available and responsive

What did you find most impressive or unique about this company?

The most commendable quality was to they set out a timeline and finish the project within the timeframe, they’ll stretch resources to meet a deadline. The team produced quality work in a timely manner.

Are there any areas for improvement or something they could have done differently?

The team is very transparent, so I have no issues

BACKGROUND

Please describe your company and your position there.

Naunihaal Central School was established in 1992. It is located in Bhatkal block of Uttara Kannada district of Karnataka. I started my journey with Nauhinaal as an Administrator, now taking in charge of all the administrative tasks of the institution

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

The educational institute is another place where attendance matters. We wanted to develop a time-fit alternative that will facilitate you with unconventional biometric attendance software that will take us ahead of time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire Software Solutions was a recommendation to us and we valued their previous experience, which they justified with their work. The deciding factor was that their expertise with educational solutions which have proven to be successful with their 20 years in the industry so we decide to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software use the student’s fingerprints as their identity measure. The online attendance system overcomes the aforementioned flaws of the manual attendance management system and yields better results. Its not only for the students but also the complete staff. . Staff attendance can be recorded accurately and the payroll module can fetch this data internally to make the salary calculations.

How many people from the vendor's team worked with you, and what were their positions?

Business Analyst x1; Integration Software Engineer x1; Frontend Specialist x1; Project Manager x1.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the new solution implemented, we are now able to focus the work during the business analysis phase and consequently streamline our operational efficiency. We were very pleased with the result.

Describe their project management style, including communication tools and timeliness.

The management from their side has been always very flexible, customer-oriented. They always found solutions for us and communicated over the channels of our convenience. There were frequent meetings focused on the project details.

What did you find most impressive or unique about this company?

I was most impressed by the exceptional expertise and delivery approach which the Sapphire team brought to the table. They are able to grasp our needs quickly and adapt to the specifications promptly. The project was delivered with the supreme quality.

Are there any areas for improvement or something they could have done differently?

We are happy with their services, and we may collaborate with them again in the future.

BACKGROUND

Please describe your company and your position there.

I'm working as a medical officer at the Occupational health center of MG Motors. Morris Garages has been dedicated to motoring experience since 1924.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were looking to develop software that captures accurate and meaningful data, calculates analytical health indexes for the company and the employees.

SOLUTION

How did you select this vendor and what were the deciding factors?

A sales professional from Sapphire Software Solutions approached my colleague for their innovative occupational healthcare software, that's when we found them the best fit for our project requirement. Most importantly, they were willing to jump on the project quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software standardizes employee health data management, enabling us to calculate the Health Index of each employee and get Business, Vertical, Function, Location & Age-wise Health Analysis.

To record the data effeciently of the regular health checkups we organize keeping in mind the parameters that are critical for operation at MG Motors on basis of which the health index is calculated.

The data is managed over some time right from pre-employment to pre-retirement, everything is stored in one place. The data comparison can also be done between 2 years, department-wise, sub-company division-wise, age-wise. Among the employee's percentage of health and risk level can be calculated.

How many people from the vendor's team worked with you, and what were their positions?

The business development manager was our main point of contact for anything that was business-related coordinated all communications and reporting with the development team. The development team is composed of 3 people throughout the project and one support engineer who constantly provides us support post-development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thus owing to the software healthcare professionals like us can direct all our time to protect, maintain and promote the wellness of employees and are no longer needed to sort and update data from different logs. They’ve provided the quality we were expecting from them.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings and sometimes twice-weekly meetings to discuss the project. Our engagement with them has been great. The manager was available 24/7 and responded quickly to all kinds of questions and suggestions.

They write down everything, was always easy for us to track where they are, what the problems are, and what the next steps will be. They gave us a good overview of who is working on what at the moment.

What did you find most impressive or unique about this company?

I’m impressed with their efficiency. The team can complete any task we toss their way promptly while ensuring the quality of their work. Their punctuality and delivery capabilities were exactly as advertised. They were also quick to make requested changes.

Are there any areas for improvement or something they could have done differently?

No, we are very happy working with them.

BACKGROUND

Please describe your company and your position there.

I'm Trustee, taking care of the overall management, administration, management and academic related activities namely for KSVK School, KSVK international school and KSVK PU college.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We needed a company to help with custom software development.

SOLUTION

How did you select Sapphire Software Solutions and what were the deciding factors?

We found them through their very high Clutch reviews. We decided to work with them after the introductory meeting, the team seemed very prepared, confident, and very trustworthy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As this software for group of institutions, The software helps to manage students, teachers, employees, courses, library, stock, lession plan, account and all the systems and processes related to running the institutions efficiently. It is being used by teachers, students, and school administrators for organization and collaboration.

Being a web based software, has been used in a variety of academic and management-related tasks with several modules integrated.

How many people from the Sapphire Software Solutions team worked with you, and what were their positions?

One project manager, one developer, one QA, and their management was also heavily involved.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They’re building one of our core platforms right now. Everyone is happy with their work.

Describe their project management style, including communication tools and timeliness.

We are updated weekly with the progress. Their timelines have been very reasonable. I imagine they would adopt their style to the environment as needed.

What did you find most impressive or unique about this company?

They’re focused and goal-oriented in the workflow. They tried to understand our exact needs. They do their best to support us in all ways that they can with resources, support, and technical expertise.

Are there any areas for improvement or something they could have done differently?

none, we're happy working with them

BACKGROUND

Please describe your company and your position there.

I am working as a Senior Accountant at Eklavya Model resedential School. Here Catalysing socio-economic development of the most underprivileged groups in India i.e. the Scheduled Tribes (STs), in a coordinated and a planned manner considering it as an effective instrument for their holistic empowerment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We hired Sapphire Software Solutions for Management of Inventory & all their records. Some of the issues we were facing before the software was Manually tracking data, paper record is subject to human error, hard to track the record.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a really good development partner that could understand our process and could deliver quality work quickly. I did some research online and found there website. When we proposed a problem Sapphire understood everything better than the other companies we considered and asked the right questions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using the existing process followed, they developed an understanding of how the platform should work.From there, we started to develop a project plan. We provided the descriptions and had call with them regularly to discuss what we needed. we continued working with them to improve the platform and add functionality. We needed a really good development partner that could understand our process and could deliver quality work quickly. I did some research online and found there website. When we proposed a problem Sapphire understood everything better than the other companies we considered and asked the right questions.

How many people from the vendor's team worked with you, and what were their positions?

There’s a project manager, one lead backend developer, and a frontend developer. The senior developer and has been working with us throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I’m satisfied with their work because they were able to execute what I wanted. Their coding was good. The developer is really professional and responsive. The quality of their work is good, and we’re satisfied.

Describe their project management style, including communication tools and timeliness.

Their communication and ability to meet deadlines are very good. They were there every time we needed them, whether that was to make improvements or make clarifications. We’ve collaborated very well.

What did you find most impressive or unique about this company?

Their technical expertise and responsibility for the project really stand out.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

K. B. Agarwal High School established in 2001, is a renowned educational institution of Banas Kantha District of Gujarat. My main role as a School administrator is to do capable planning, and handling relations with various people (staff, parents, students, regulatory bodies and the public).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We wanted to develop a comprehensive module serving as a one-stop solution for all fees-related activities like paying fees, keeping track of dues, sending notifications to parents. The process being complex but the software making it a piece of cake.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not a part of that process. We’ve been utilizing them for at least 18 years now and I have taken over this relationship after I joined. I think their tech skills, as well as their price, were factors in the selection process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Some of the major benefits of the software are Reduced workload of the staff, Fee structurization, Discount management, Data backup and synchronization. The authentication and authorization features make the access of data open for valid users only. I know we’ve got a nice-size team, with a main project manager on our account. From there, work gets delegated out, and it flexes up and down depending on our monthly needs. We interact with them on a weekly basis.

How many people from the vendor's team worked with you, and what were their positions?

The team included a project manager being our point of contact who used to delegate the tasks to the concerned developers and got the tasks discussed done accordingly. Currently we are taking service support from them on a monthly basis from their technical support team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It has been a successful project—on time and on budget. I believe the number of support requests that have been generated has been very low from thrice to once a month. On all fronts, it was money well spent.

Describe their project management style, including communication tools and timeliness.

Everything was pretty spot on. There are many situations where something might go wrong, sometimes disrupting issues, where the Sapphire team is able to quickly jump in, identify, and fix issues.

What did you find most impressive or unique about this company?

It’s their ability to troubleshoot. Whatever we encounter, they can handle it. There’s never been an issue where they weren’t able to solve the problem, or at least do their best to enable solving the issue.

Are there any areas for improvement or something they could have done differently?

In general, our processes have worked well. There were no inadequacies to mention

BACKGROUND

Please describe your company and your position there.

We at Small Wonder Pre School Haryana, are on a mission to provide a loving, safe, secure, constructive, caring environment to the children, Provide a facilitating environment for the integrated growth and development of children. Age and skill appropriate learning module application to make the children confident and imbibe versatile knowledge/information. This is our Facebook page https://www.facebook.com/swps1

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

With the huge changes taking place in technology, we wanted a customized software to keep up with the changing times

SOLUTION

How did you select this vendor and what were the deciding factors?

After the initial call that happened, we understood that Sapphire Software Solutions had prior experience in development of school management software. They also recommended completing a Business Analysis prior to the project. This BA created a solid blueprint and cost estimate for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The business analysis we did helped us in a great extent for deciding the scope of work, user stories, wireframes etc. Once we started on the project, the Sapphire team came up with a systematic and efficient development schedule. They kept us informed with a weekly update given by the team lead dedicated to our project

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people on the team comprising of 1 team lead, 1 head developer, 1 quality assurance tester, and 1 general supervisor. In addition to these members, I was able to directly communicate with the CEO at any time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started with basically nothing and by the end of the project now we have a full fledged software. Each step of the way we were able to provide feedback and make changes, and they were really responsive so we could stay on schedule and on budget.

Describe their project management style, including communication tools and timeliness.

Very. It was seamless. During the development, we had weekly calls when their team showed us their work. We both asked questions and they presented their thoughts. They’re a responsive team.

What did you find most impressive or unique about this company?

The most impressive thing about them is how they search about the possible implications before executing a request.

Are there any areas for improvement or something they could have done differently?

No, I wouldn’t change a thing about them.

BACKGROUND

Please describe your company and your position there.

Set up with an aim to open up a world of limitless possibilities for the young generation with 30+ experienced teachers, around 50 supportive staff members working together to brighten up the future of 4500 students. Baroda Public school strives to be strives to be a temple of learning where everybody gets equal opportunities to bring all of their potential to fruition

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

We were building out a new platform for our institution and were looking for a software development firm that aligned with our thoughts and objectives.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew of them through a colleague at a previous job. Some of their representatives had also approached our Office Head about doing work for us. One of the major reasons we decided to hire them, aside from their expertise, was that they had bench in terms of how many developers they could dedicate to our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Working with an organisation running a bunch full of different processes that are interrelated yet independent. The software comprises different core modules that are designed to accomplish different school activities with accuracy and efficiency. These different modules complete the entire student learning cycle and other supporting tasks thus providing an ultra-modern alternative in providing seamless school management.

So the process went as Sapphire provided a senior developer who was experienced with a broad spectrum of technologies. He assisted the team on projects from initial conceptualization to development.

How many people from the vendor's team worked with you, and what were their positions?

We were in contact with the senior developer throughout the development part, in addition to that we had 2 more junior developers and QA analysts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sapphire has provided a lot of valuable guidance and helped create a software that has made the data accessible and seamlessly manageable, which has had positive impacts on our customer base. Bugs have been minimal, and the quality of their work and support has been outstanding.

Describe their project management style, including communication tools and timeliness.

They've been great to work with, guiding us through a new world of technology while managing the process efficiently. We could always reach them through mails and calls.

What did you find most impressive or unique about this company?

The process was simple and straightforward, and the whole experience of working with them was really seamless. hey are a pleasure to work with and our entire team has a very comfortable rapport with them.

Are there any areas for improvement or something they could have done differently?

No, they've been very transparent and responsive to any feedback we've had.

BACKGROUND

Please describe your company and your position there.

My school is located near banks for river Tapi in surat, the ownership of windows software is under my job responsibility. So I take care usually all the IT regarding or any support that needs to be taken from vendor. Any queiries of staff member regarding new enteiries, mistakes, or updates. You will also find me with wires, mouse or any hardware device on hand with me. My name is Ranjan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sapphire Software Solutions, and what were your goals?

Gujarat education and educational board is now upgrading to the digital era. Everything nowadays everyone wants on fingertip or quick entires. Initially we ask Sapphire to help out with some basic social site help and then slowly with increase in strength and more responsibility we decided to have their best services that they are providing in town which is their custom modules.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sapphire Website Contact Form, A member of thier team approached through call and convience us to have their best services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Each modules has their own benefits for our system. For our school, the product assists with overseeing understudies, instructors, workers, courses, library, stock, lesion plan, record and every one of the frameworks and cycles identified with running the organizations proficiently. It is being utilized by instructors, understudies, and school executives for association and joint effort. Being an online programming, has been utilized in an assortment of scholastic and the executives related errands with a few modules incorporated.

How many people from the vendor's team worked with you, and what were their positions?

Mid-level experince expertice, support team is constantly in touch with us and other members visited school for training.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When input is define we always get an output, Their skill team and dedication has brought lot more easy platform that has help us to utilize all the information in a more convenient ways. We have reduce our efforts and now slowly and gradually digitalizing everything. Looking for a long term more benefits of service to be taken from Sapphire.

Describe their project management style, including communication tools and timeliness.

Even during the pandemic they show us patients, quick response, weekly reporting and good interaction and communication skills.

What did you find most impressive or unique about this company?

They understand what we want and make it feasible based on our needs. They know very well what changes are useful for our school.

Are there any areas for improvement or something they could have done differently?

They are having really nice grip in this sector of development. No improvements as of now.