Rolustech is a Certified SugarCRM, Salesforce and Magento Partner firm which specializes in developing state of the art CRM, Web, and Mobile Solutions.
Rolustech is a rapidly growing multinational company with a head office based in San Francisco, California and regional offices based in the UK and Pakistan, Rolustech is one of the fastest growing multinational companies in the world and caters to a diverse international clientele on challenging and unique projects specifically designed as per their individual needs.
Our breadth of experience has helped us become a household name in the marketplace and among our competitors. Our leadership team has the greatest concentration of expertise in the industry as we've had more than 700 clients worldwide. We understand that it takes a lot more than just great technology to make a company great which is why our team takes a holistic approach to the legal, operational, and technical aspects of your solution.
Rolustech consists of a team of highly qualified and dedicated individuals with an interestingly proficient mix of professional backgrounds.
The development methodology we apply to produce optimum results is a blend of "Lean & Agile". The Agile teams usually consist of 3-10 members. Projects requiring larger teams are made up of many small teams segmented technology and expertise wise.
Our teams consist of highly experienced and certified SugarCRM, Salesforce, and Magento developers. We also have talented software engineering and design teams focusing on Mobile Application Development specifically in iPhone and Android. Furthermore, we use over 20 different technologies to provide efficient solutions to our customers. We rapidly build cross-platform, high performance, and interactive apps to help businesses stay on the forefront of innovation. All of this allows our customers to leverage the benefits of a flexible virtual team at a competitive rate.
Rolustech is noted for providing good value for cost, with clients highlighting budget-friendly pricing and efficient project management. Specific project costs weren't mentioned, but they are regarded as a reliable partner for various development needs across different business sizes.
One client experienced issues with project consistency, including missed deadlines and pricing changes. This indicates potential areas for improvement in project management and client communication.
Expertise in Integrating Advanced Technologies
Rolustech is adept at integrating advanced technologies, such as AI in contract software solutions, demonstrating their commitment to using cutting-edge tools to meet client needs.
High Client Satisfaction and Loyalty
Clients express high satisfaction with Rolustech's services, often resulting in long-term relationships. Their ability to understand business challenges and provide innovative solutions is commendable.
Cost-Effective Solutions
Rolustech offers cost-effective solutions that fit various budgets, making them a preferred choice for many clients. Their efficiency and value for cost are frequently highlighted in reviews.
Proficient in CRM Development
Rolustech is highly skilled in CRM development and customization, successfully implementing features in Salesforce and SuiteCRM. Clients appreciated their ability to configure, customize, and integrate various CRM modules, enhancing business operations.
Effective Communication
Rolustech maintains effective communication with clients through virtual meetings and emails, ensuring that project requirements are understood and met. This has led to high client satisfaction and ongoing collaborations.
"When an issue arises, they are able to fix it without creating other issues through unintended consequences."
Jun 21, 2022
Founder, Leadtrak CRM
Aaron Shipper
Real estate
New Orleans, Louisiana
11-50 Employees
Online Review
Rolustech has developed a custom CRM for a real estate firm. They have built the client's platform in SugarCRM and have migrated them to SuiteCRM.
Rolustech has consistently delivered high-quality results in a timely manner. Their team has been a standout asset. They accommodate the time difference between their team and the client and make a concerted effort to never again delete large records or create a customized version of the product.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the founder of Leadtrak CRM
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rolustech, and what were your goals?
We hired Rolustech to create a highly customized CRM using the Community Edition of Sugar, which was license-free. Subsequently, we asked Rolustech migrate us to SuiteCRM.
SOLUTION
How did you select this vendor and what were the deciding factors?
We initially found Rolustech through Upwork in 2007. They had heavy experience with SugarCRM and its Community edition. They also had excellent feedback/reviews from their clients
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We have worked closely with Rolustech for more than 15 years. We have always found them to be an exceptional provider. They handle themselves professionally and their development work has always been delivered on time. Each person that we have worked with there has had excellent English skills. We've had very few if any miscommunications over the years that I can recall.
Rolustech has kept us informed of progress on development on a daily basis through the Redmine app that we use. Their estimate of hours needed to accomplish a particular task is accurate. I was at first worried about the time difference between U.S. Central time and their local time. But that has not been an issue.
How many people from the vendor's team worked with you, and what were their positions?
We've worked with approximately six members of the Rolustech team.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We have had instances where we needed their help immediately, generally because of a serious user error. For example, we had a sales manager mistakenly delete 6,000+ records and Rolustech made it a priority to restore them for us, even after their normal working hours. Some years ago, we have had a U.S. company specializing in SugarCRM review the quality of our code.
They gave Rolustech high marks. They also remarked that they rarely had seen such a customized version of Sugar as ours. Because their employees seem to stay with them for many years (some have been with them since our inception), they know our account well. When an issue arises, they are able to fix it without creating other issues through unintended consequences.
Describe their project management style, including communication tools and timeliness.
Most of our communication was via a platform called Redmine. We used Zoom when we had a major project to plan.
What did you find most impressive or unique about this company?
Rolustech has demonstrated its commitment to professionalism time and time again. It's wonderful working with a partner who you can trust because of their high integrity.
Are there any areas for improvement or something they could have done differently?
I cannot think of an area where Rolustech could improve.
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