Riseup Labs

BACKGROUND

Please describe your company and your position there.

Deputy Software Engineer for a digital healthcare service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

We hired Riseup Labs to support the development of a Custom Web.

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted 3 companies via LinkedIn and selected Riseup Labs because they made the relevant efforts to suit our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs developed a complex site and microsites meant to educate and inform the public on internet security and privacy rules. The product contains voting features, language translations, membership, and more.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 4 people from Riseup Labs:

• Product Manager
• 2 Developer
• QA Engineer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had people for the tech community, clients, and even people overseas talking about how solid the functionality was. Early in the process, we even had people commending our relationship because we didn’t have any technical problems. We were able to establish confidence in their tech skills very easily, so we could move on to do great things with the build.

Describe their project management style, including communication tools and timeliness.

They managed the entire project really tightly but not in a way that felt overly restrictive or unnecessarily process-driven. It was one of those scenarios where we knew where the project was on any given day. We understood where our sprints sat within the larger time frame. That level of professionalism was impressive. We knew what to expect going into every meeting, and it was clear that they had internal stand-ups prior to our meetings because they always seemed prepared. There was never any wasted time, and they took advantage of the Bulgarian work schedule well.

I’d also say that the communication was really fluid. It wasn’t limited to one point of contact, but rather, we could Slack anyone on the project team at large. It was clear that people could communicate with us as necessary, and there were regularly recurring structures around our budget and testing plans.

What did you find most impressive or unique about this company?

Their ability to respond quickly and intelligently without being reactionary was impressive. They remained cool-headed and confident, so there was never any hesitation about what was going to happen next. Typically, in these types of relationships, a challenge will shake the foundations of the development somewhere along the line. That never happened. When working with sensitive, global material with leaders in the industry, sometimes we had to move on certain tasks within hours. They were a decisive partner. I could call them at any time and have complex situations dealt with pretty quickly. That was one of the strongholds of our relationship.  

They brought ideas to the table that was well beyond what we were planning. That’s been recognized now by several groups. The components they added and suggested have allowed for a much grander audience for the site.

Are there any areas for improvement or something they could have done differently?

It took some time to ramp up. However, this was a complex project, so that may just be the nature of the beast. They contributed to conversations well and never oversold themselves.

BACKGROUND

Introduce your business and what you do there.

I’m the senior manager of systems at ATEC Australia International. We provide clean cooking solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riseup Labs?

We needed support to develop the backend of our IoT-enabled induction cooker (eCook) and a mobile app for Android and iOS so our customers could see their eCook usage from their phones.

SOLUTION

What was the scope of their involvement?

Riseup Labs has designed and developed the eCook app and backend system to gather, process, and present data from eCook.

What is the team composition?

We’ve worked with 10 teammates from Riseup Labs.

How did you come to work with Riseup Labs?

We found Riseup Labs through an online search. We chose them over other options because they had high ratings, were close to my geographic location, and their company values aligned with ours.

What is the status of this engagement?

We started working with Riseup Labs in November 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can quantify the number of IoT connections and payloads from the device. Initially, we started with a handful of eCooks, and now we have around 20,000 eCooks connected to our backend. We’re also seeing faster calculations to show customer usage.

How did Riseup Labs perform from a project management standpoint?

Riseup Labs’ project management process is good, and they deliver on time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Riseup Labs is very adaptive to any change and takes feedback positively.

Are there any areas they could improve?

There’s a huge room for improvement in their cost and time estimation before the project.

BACKGROUND

Introduce your business and what you do there.

I’m the design lead at Hitsquad Interactive Gaming, a boutique game studio that creates innovative, omnichannel gambling games and technology for both land-based and online markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riseup Labs?

We needed to redesign our company website to suit our branding and marketing goals.

SOLUTION

What was the scope of their involvement?

Riseup Labs designed the look and feel of our website and built and deployed it. The team also provided the design and development of the frontend and a CMS. We provided all the images and content.

What is the team composition?

We worked with 2–5 teammates from Riseup Labs.

How did you come to work with Riseup Labs?

Someone referred Riseup Labs to me. We chose them because their pricing fit our budget and offered good value for the cost.

What is the status of this engagement?

We worked together from September–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Riseup Labs delivered an initial Figma design that included the sitemap and look and feel. The new website improved user engagement and received positive feedback from clients and team members.

How did Riseup Labs perform from a project management standpoint?

Riseup Labs' project management was decisive and productive. The team provided efficient and reliable communication channels with quick turnaround times. We communicated through virtual meetings, email, and messaging apps.

What did you find most impressive about them?

Riseup Labs' quick turnaround times and willingness to iterate and make changes were impressive. The team also had good communication.

Are there any areas they could improve?

There's nothing I can come up with.

BACKGROUND

Please describe your company and position.

I am the Director of Pizza Hotline

Describe what your company does in a single sentence.

We are a quick service Pizza Restaurant chain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Riseup Labs to accomplish?

• Strengthen our Call Centre roster
• Improve efficiencies
• Assist in growing our campaign

SOLUTION

How did you find Riseup Labs?

Referral

Why did you select Riseup Labs over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Riseup Labs were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

Rise Up Labs is responsible for sourcing, screening, hiring and training the new agents chosen for our Food Ordering voice campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our attendance and coverage improved, quality improved while errors declined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're excellent! Requests were met ahead of schedule and exceeded our expectations. Would highly recommend the RISE UP LABS team!

What was your primary form of communication with Riseup Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to grow, pivot and change as our campaign evolves

Are there any areas for improvement or something Riseup Labs could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I am the Digital Marketing Executive at Prospect Engine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

Riseup Labs provided mobile app development for our finance platform. Our goals were to create a 2 app platform to offer better services to our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for the top developers and came across Riseup Labs and after meeting with their team I immediately knew they were a great fit for the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs is creating an app for a Finance company . We expect the app to be available on both Android and iOS.

How many resources from the vendor's team worked with you, and what were their positions?

4-5 plus, and have an ongoing management team through Riseup Labs. I'm very blessed to have it!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall We have received amazing feedback from potential users, consumers, and other notable professionals.

Describe their project management style, including communication tools and timeliness.

Very hands on approach, walk you through every phase of development, implementation, design to launch.

What did you find most impressive or unique about this company?

The experience overall was the most impressive. From day one, they worked out every detail and spec of the development. They guide us to make the smartest decisions that are cost-effective.

Are there any areas for improvement or something they could have done differently?

No, they have an amazing team that is adapting to the ongoing demand of mobile apps and they excel at their work!

BACKGROUND

Please describe your company and your position there.

I am the Graphic and UI/UX Designer at TRY Solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

We were looking for someone who could develop our client's app. Actually It was a collaboration app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Riseup Labs online.We were searching for a development team and came across Riseup Labs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs developed an iOS and Android app for a grocery delivery startup. Internal stakeholders plan to engage Riseup Labs in the future to update the app and add more features.

How many resources from the vendor's team worked with you, and what were their positions?

There was a team of five people who worked on the project. We had a project manager from their side as well, and he was a perfect manager for the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app has been impressive, especially when it started here in Bangladesh. In my opinion, it has been successful. Client had more than 1,000 downloads of the application.

Describe their project management style, including communication tools and timeliness.

We communicated via email and phone conferences through Zoom.

What did you find most impressive or unique about this company?

We're looking forward to working with Riseup Labs in the future to upgrade the app and add some new features and services.

Are there any areas for improvement or something they could have done differently?

Don’t be afraid to ask questions because they’re always there to give you the answers you need.

BACKGROUND

Please describe your company and your position there.

I am the UI/UX Designer & IT team leader at Om.ega IT sys

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

For Augmented Reality which was used for training purposes for their internal staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a google search and the skill set matched with our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs produced a concept of an AR application, which involved UI design. Then, they developed the solution, tested it, and implemented it.

How many people from the vendor's team worked with you, and what were their positions?

One project coordinator, Technical Architect, 4 Developers, 3 Designers, 2 Testers and 1 Modeller.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As the application was developed for training purposes the technicians had hands-on experience even before getting onto the field.

Describe their project management style, including communication tools and timeliness.

We had regular communication and visits by the implementation team at the end of the project.

What did you find most impressive or unique about this company?

We were impressed by their requirement gathering, documentation, and timely execution.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the Finance Officer at Endeavor's Initiative.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

I needed a Cricket Player Stats App Which Instant Fun from Games through Fantasy Play - Cricket.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Riseup Labs on Clutch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My Cricket app for both Android and iOS platforms. Players earn points on runs, wickets, catches, and others based on players in the live match in cricket. Also, we have developed an Admin Panel for professionals to run and maintain their work.

How many resources from the vendor's team worked with you, and what were their positions?

I was directly in touch with a product manager and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just finished the development phase and the app will be live in the coming days. As an app owner, I am happy with the delivered work and hope to see some amazing results from people.

Describe their project management style, including communication tools and timeliness.

I had no problem contacting their team. I can directly communicate with the Project Manager and team for updates.

What did you find most impressive or unique about this company?

I am impressed with the support given by their team. They politely listened and understood every query raised by me and guided me with the flow till the end to build a better solution.

Are there any areas for improvement or something they could have done differently?

We don't have any as we are happy with the results.

BACKGROUND

Please describe your company and your position there.

I am the owner at Bio Tex Chem

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

The challenge was delivering a gorgeous custom design for my website that was visually demanding within a friendly budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

I worked with them on the last project, and they did very nicely in that role. So, because we were pleased with their work in the past, I was pleased to hire them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs designed a high-end, custom website within a friendly budget and an aggressive timeline.

How many people from the vendor's team worked with you, and what were their positions?

Our main contact was Mr. Ratul, who served as project manager. He worked with a small team of developers and designers to build the site’s backend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is performing well. We had approximately 10,000 page views the first month, which is excellent for a new site.

Describe their project management style, including communication tools and timeliness.

We accepted their proposal in July 2019 and established the website in early September. They presently spend about one hour each month on on-site maintenance. While their standard package is five hours of maintenance each month, they were ready to work with us to meet our requirements.

What did you find most impressive or unique about this company?

They excelled in project management and often exceeded their deadlines.

Are there any areas for improvement or something they could have done differently?

I had no problems with them. They were very responsive and committed to what I had expected.