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Ridgeline Agency

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Premium CX Consulting + Managed Services

Ridgeline Agency is a customer experience consulting firm built for brands that refuse to compromise on quality. We operate two complementary service lines: customer service tech consulting and managed customer service.

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    50 - 249
  • Locations
    Houston, TX
  • Year founded
    Founded 2020
  • Languages

2 Languages that we service

  • English
  • Spanish

1 Locations

  • Houston , TX

Service Lines
Customer Service Outsourcing
60%
CRM Consulting and SI
20%
AI Agents
5%
AI Consulting
5%
Other IT Consulting and SI
5%
Unified Communications Consulting & SI
5%

No Focus Areas have been added yet…

Industries
eCommerce
50%
Hospitality & leisure
20%
Business services
15%
Consumer products & services
15%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
30%
Enterprise (>$1B)
10%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate $50 - $99 /hr

Pricing information is based on reviews. Ridgeline Agency doesn’t have any reviews yet. If you’ve worked with this company, leave a review to share your experience with buyers around the world.

Customer Support Outsourcing Packages

starting at $620/month

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Managed Customer Service Teams

Dedicated, fully managed customer service teams that handle email, chat, and helpdesk support in your brand voice. Consistent, five-star CX for DTC, e-commerce, and hospitality brands—without building an in-house team. Starting at 10 hours per week.

Small

Growing DTC brands needing reliable part-time CS

$620 /month
  • Hours per week: 10
  • Coverage / Availability: Weekdays
  • Support channels: Email, Chat + Helpdesk
  • QA, metrics & monitoring
  • Brand processes & guidelines handbook

Medium

Scaling brands with steady daily ticket volume

$1,220 /month
  • Hours per week: 20
  • Coverage / Availability: Weekdays + weekends available
  • Support channels: Email, Chat + Helpdesk + Phone
  • 50% off consulting work
  • AI helpdesk setup

Large

High-volume brands wanting fully-managed CS A-Z

$2,400 /month
  • Hours per week: 40
  • Coverage / Availability: Weekdays + weekends available
  • Support channels: All channels including phone support (Outbound/Inbound)
  • 50% off consulting work
  • AI helpdesk setup
Features

Small

$620

/mo

Medium

$1,220

/mo

Large

$2,400

/mo

Hours per week

10

20

40

Coverage / Availability

Weekdays

Weekdays + weekends available

Weekdays + weekends available

Support channels

Email, Chat + Helpdesk

Email, Chat + Helpdesk + Phone

All channels including phone support (Outbound/Inbound)

50% off consulting work

–

AI helpdesk setup

–

CRM / Helpdesk integration

–

–

QA, metrics & monitoring

Brand processes & guidelines handbook

Full team onboarding & training

Results & performance reports

Small

$620

/mo

Hours per week

10

Coverage / Availability

Weekdays

Support channels

Email, Chat + Helpdesk

50% off consulting work

–

AI helpdesk setup

–

CRM / Helpdesk integration

–

QA, metrics & monitoring

Brand processes & guidelines handbook

Full team onboarding & training

Results & performance reports

Medium

$1,220

/mo

Hours per week

20

Coverage / Availability

Weekdays + weekends available

Support channels

Email, Chat + Helpdesk + Phone

50% off consulting work

AI helpdesk setup

CRM / Helpdesk integration

–

QA, metrics & monitoring

Brand processes & guidelines handbook

Full team onboarding & training

Results & performance reports

Large

$2,400

/mo

Hours per week

40

Coverage / Availability

Weekdays + weekends available

Support channels

All channels including phone support (Outbound/Inbound)

50% off consulting work

AI helpdesk setup

CRM / Helpdesk integration

QA, metrics & monitoring

Brand processes & guidelines handbook

Full team onboarding & training

Results & performance reports

Our Story

Ridgeline helps forward-thinking companies turn customer support into a growth engine. Through RidgelineRemote (fully managed CS teams) and Ridgeline Consulting (CRM & helpdesk builds across Gorgias, Zendesk, HubSpot & more), we deliver consistent, five-star experiences at every point of the customer journey. We treat your customers like our own and obsess over getting better at it every single day.

What Sets Us Apart

A Dedicated Team, Not a Call Center

We don't rotate anonymous agents through your account. You get a dedicated, deeply invested team that learns your brand, your customers, and your voice and treats every interaction like the business is their own.

Consistency You Can Count On

We invest in our people and our culture, which means low turnover and lasting expertise on your account. The result: consistent, five-star support, not the churn and quality dips most outsourcers can't avoid.

CS Experts + Platform Specialists

We're fluent across Gorgias, Zendesk, HubSpot, Intercom, Pylon and more. Whether you need a managed support team or a full CRM/helpdesk build, we cover both the people and the technology behind great customer experience.

Quick Facts

6 years in business

Tools and Technology

Slack
Notion
Zapier
Google Docs
Google Sheets
HubSpot
Zendesk
Freshdesk
Pipedrive
Intercom
ClickUp

Commonly Asked Questions

We embed into your existing tools and workflows rather than forcing you into ours. Most clients work with us through their own helpdesk and chat platforms, plus a shared communication channel (Slack, email, or your preferred tool) for day-to-day coordination. We provide regular reporting and check-ins, and we're flexible across time zones so collaboration feels seamless.

It depends on the engagement. For managed customer service, we work within your defined SLAs and response-time targets. For consulting and implementation projects (CRM or helpdesk builds, migrations), we scope a clear timeline upfront and stick to it. We'll always agree on response times and milestones before we begin so expectations are clear from day one.

Yes--that's a core advantage of working with us. Through RidgelineRemote we provide managed customer service teams, and through Ridgeline Consulting we handle CRM and helpdesk implementations. You can use us for one or both, which means your people and your technology stay perfectly aligned.

Yes. Our teams provide professional support in both English and Spanish, which is a strong fit for brands serving customers across the US and Latin America. We adapt to your brand voice in either language so the experience stays consistent for every customer.

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Source
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Business Entity

Business Entity Name Ridgeline Agency LLC
Source Texas Comptroller of Public Accounts
Jurisdiction of Formation Texas
Date of Formation February 7, 2022
Status Active
Last Updated June 13, 2026
ID 0804421735

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated June 13, 2026
Learn More About The Clutch Verification Process

Locations (1)

1321 Upland Drive Houston, TX, United States 77043

6 - 9

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