Redefine Web

BACKGROUND

Please describe your company and position.

I am the V.P. and Wellness Officer of Atlanta Ketamine Clinic

Describe what your company does in a single sentence.

We provide ketamine therapy and mental health care for patients looking for another treatment option.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Build a more professional, high-performing website
• Improve search visibility and rankings
• Create a clear and simple appointment request process

SOLUTION

How did you find Redefine Web?

Online Search

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The deliverables included a HIPAA-compliant medical website redesign supported by secure, custom healthcare web development. This covered optimized treatment and service pages designed for patient clarity, along with full mobile responsiveness across devices. The project also included local SEO setup to improve clinic visibility and map rankings, on-page SEO enhancements such as metadata, headings, and internal linking, and technical SEO improvements for speed, indexing, and overall performance. In addition, a streamlined appointment request system was implemented to create a clear and effective patient conversion path.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They did a great job with our healthcare website. Their team handled the design, development, and SEO with a clear focus on HIPAA-conscious practices. They redesigned the site, improved service pages with clear, patient-friendly content, made it easier to use on mobile, and built a smart local SEO plan for our clinic.

We saw better results across the board within months of launch. Patient engagement increased, appointment requests went up, and we received more click-to-call leads. Our site also performed better in organic search and local listings, which helped us reach more patients. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were organized, stayed on schedule, and responded quickly whenever we had input or questions.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They balanced strong design with a clear understanding of how patients search for care, compare providers, and make decisions. The founder of the agency took a very hands-on approach throughout the project, and we spoke with him regularly, which made communication easy and the process feel personal. His involvement gave us confidence that the work stayed aligned with our goals while improving both the look of the website and the overall patient journey.

Are there any areas for improvement or something Redefine Web could have done differently?

It was a smooth and positive experience.