Contact Rakibul Islam
Get a custom proposalCRM Engineer. Automation Architect
I started in 2010 with a single CRM project on Upwork. Fourteen years, 50+ implementations, and 21,000+ logged hours later — I'm the Marketing Automation Specialist at New Zealand Trade and Enterprise (NZTE), helping NZ's most ambitious businesses grow globally.
I've run Zendesk for 1,000+ agents at Upwork Inc. I've built Shopify stores serving millions of customers. I've migrated 150,000 tickets between platforms without losing a single record. My clients are in the USA, Canada, UK, Australia, South Africa, and New Zealand.
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Min project size
$1,000+
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Hourly rate
$50 - $99 / hr
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Employees
2 - 9
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Year founded
Founded 2010
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Our Story
- 2010 Started on Upwork, First CRM project. Built to Top Rated Plus — 100% JSS across 100+ projects and 21,000+ hours, trusted by brands across 5 continents.
- 2016–21 Zendesk Admin at Upwork Inc. Ran the Zendesk infrastructure for 1,000+ agents, processing 5M+ tickets per year. Built the integrations, dashboards, and workflows that made a global operation run.
- Now NZTE + Global Consulting Marketing Automation Specialist at New Zealand Trade and Enterprise. Available for select consulting projects
Contact Rakibul Islam
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