Primotech

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner of a commercial cleaning company based in Melbourne, Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Primotech?

We did some market research and found a high scope in one service we didn’t provide. In Australia, it’s mandatory for the person who has leased a property to clean the area once the lease is up. My partner, who is also a marketing expert, recognized the opportunity, so we wanted to target that particular area.

SOLUTION

What was the scope of their involvement?

Primotech added two landing pages with a contact form to our existing WordPress website. They did some design work to ensure the landing pages looked exactly like our site. They also did some illustrations.

Additionally, Primotech did some digital marketing; the ad campaigns were purely on Google. The team came up with the creative assets, but my partner did some copy. We gave them the idea of targeting keywords, and they came back with a list for us to select.

What is the team composition?

Our first contact was the owner. After we hired them, they assigned a project manager to us.

How did you come to work with Primotech?

We found them on Upwork. We particularly wanted somebody who had worked with cleaning companies before.

How much have you invested with them?

We spent around $1,800.

What is the status of this engagement?

We started in January 2020. Our engagement lasted until March 2020 because things began to get difficult in Australia due to the COVID-19 pandemic.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started getting leads from the first day when the campaign launched. At first, we’d get 1–2 leads a day, but that eventually increased to 5–6 leads a day, which was the highest.

How did Primotech perform from a project management standpoint?

The project manager scheduled his time according to our needs, so everything went smoothly. We didn’t have problems at all, and all communication was through Upwork.

What did you find most impressive about them?

They knew their way around Google Ads and explained everything clearly. When we had questions, they didn’t answer immediately; instead, they did research and came back to us with actual numbers.

Are there any areas they could improve?

We had a small problem at the beginning with communication, but we told them, and Primotech solved it. In general, there wasn’t anything to improve.

Any advice for potential customers?

Communication is key. Tell them about your vision, what you want to achieve, and how you’ll determine the project’s success.

BACKGROUND

Please describe your company and your position there.

I'm am the owner and marketing director of a commercial GC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primotech, and what were your goals?

We were looking to design a killer website... we originally hired one firm and were working with them for a few months and we're just underwhelmed... we contacted Chan at Primotech and fired the previous firm. We've been working with Chan and team for the past 10 months continuing to build on to our site.... we get tons of compliments and traffic. It's been a huge success. Chan and team are so responsive and we couldn't be happier!

SOLUTION

How did you select this vendor and what were the deciding factors?

We liked their site and liked the owner, Chan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives and how we would work together especially since they are in India and we are in the US.

How many people from the vendor's team worked with you, and what were their positions?

Initially just Chan and Naresh.... then a few more team members

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We get TONS of compliments!

Describe their project management style, including communication tools and timeliness.

Considering Primotech is in India, we've had a very productive relationship with Chan and team. Primotech uses Basecamp so we post our changes there and they produce changes overnight. When we have issues, Chan has always been available to Zoom meetings to hash out any issues.

What did you find most impressive or unique about this company?

They are very easy to work with despite the time difference.

Are there any areas for improvement or something they could have done differently?

Nope!

BACKGROUND

Please describe your company and your position there.

I run Take Two Film Academy and we hired Primotech to develop our LMS site Take Two U.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primotech?

They did the design and creation of the LMS site.

What were your goals for this project?

To create a product with our curriculum.

SOLUTION

How did you select this vendor?

Word of mouth

Describe the project and the services they provided in detail.

The designed and developed our LMS site from A - Z.

What was the team composition?

Everyone you would need to complete this project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I had a great experience working with Primotech, they were very easy to work with and communication was very effective and efficient, they also implemented change very quickly. I felt in good hands the whole time.

How was project management arranged and how effective was it?

The project was very effective and managed very well!

What did you find most impressive about this company?

How fast they were and good!

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

We work in industrial manufacturing and i am the Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primotech?

We have a complex AWS integration in the back end of our site.

What were your goals for this project?

To redesign our site, and retain the advanced functionality that AWS provides us.

SOLUTION

How did you select this vendor?

They were recommended to us by another agency that was not able to complete the work.

Describe the project and the services they provided in detail.

We had another team start the site, which turned out to be a huge headache. Primotech took over the project and from there it was so much easier to communicate and effectively finish the new site.

They helped immensely with the overall design of the site as well and the complex back end integrations we needed to make the front end function as intended.

What was the team composition?

Because of the complexity of our project, there were numerous members involved. There was a very steady chain of command and at no point did i feel overwhelmed or under-informed by the Primotech team. Everyone was fantastic.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to maintain the majority of our traffic post launch, and we are showing improvements in the ranking of certain pages. While they did not do any SEO work for us, they made sure our complex functions worked as intended and helped give a stable foundation as well as a polished look to build upon.

How was project management arranged and how effective was it?

They used basecamp, and it worked as intended. Everyone was great, and due to the nature of the project we did have to alter timelines slightly. With that being said, Primotech really helped expedite the process and made it much smoother pre and post launch.

What did you find most impressive about this company?

They have incredible knowledge of the subject matter, and they're willing to explain things in detail. They made it very easy to understand what they would be doing and to find solutions to any issues we discovered along the way

Are there any areas for improvement?

They helped with everything i asked and were incredibly flexible with our particular situation. I can't complain.