Contact Nerv (Now Hikko)
Get a custom proposalSpecialists in automated customer service
Nerv is now Hikko after merging with Nimacloud.
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Nerv (prev. ALAN, acq. by Delivery Hero) is a technology company that specializes in automated customer service. We enable businesses to automate transactions at scale, enhancing the customer experience by providing seamless support with AI-powered virtual assistants. Our solutions combine self-service with human and proactive support. As a result, companies can manage high support volume effortlessly, boosting sales, reducing costs, and improving customer satisfaction. Through a consultative methodology, we identify your challenges and the best solution to achieve your goals. Our world-class product suites include: help center, conversational for banking and e-commerce, and custom-made solutions. With high go-to-market speed and easy integration into existing enterprise systems, nerv's solutions have been implemented in +30 countries, 3 continents, and 12 different languages.
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Min project size
$10,000+
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Hourly rate
Undisclosed
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Employees
50 - 249
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Locations
Montevideo, Uruguay
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Year founded
Founded 2020
1 Locations
- Montevideo , Uruguay
Service Lines
- AI Development
- 60%
- Financial Consulting
- 10%
Select Focus Area
- AI Expertise
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- Machine Learning
- 20%
- Back Office Outsourcing
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- Virtual Assistant
- 100%
- Business Consulting Focus
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- eCommerce Consulting
- 100%
- Financial Consulting Focus
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- Cost Reduction Consulting
- 100%
Industries
- Financial services
- 35%
- Retail
- 35%
- eCommerce
- 20%
- Telecommunications
- 10%
Clients
- Midmarket ($10M - $1B)
- 80%
- Enterprise (>$1B)
- 20%
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