MBI-NETWORK SRL

BACKGROUND

Please describe your company and your position there.

I'm a data analyst of a call center (a center of 20 positions).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MBI-NETWORK SRL?

when i first joined my role, our data needs were all over the place. the underlying structure of our data warehouse was flawed, so we focus on an intelligent solution, it's about an intelligent classifier of data.

SOLUTION

How did you select this vendor and what were the deciding factors?

we chose this vendor based on their clear experience and quality.

Describe the project in detail and walk through the stages of the project.

it's a web application with a model and a smart dadhboards.

How many resources from the vendor's team worked with you, and what were their positions?

we worked with 3 data engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

switching to django and power bi, this solution has made it a lot easier for us to analyze our data.

How effective was the workflow between your team and theirs?

they had a reliable teamof experts who were willing to respond to our questions.

What did you find most impressive or unique about this company?

the team drew from their past experience to recommend helpfull bi data strategies. It was comforting to see their professionalism and expertise.

Are there any areas for improvement or something they could have done differently?

Sometimes their reports could be hard to understand, but they did their best to make it easy.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an agriculture firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MBI-NETWORK SRL?

Secure data acces

SOLUTION

How did you select this vendor and what were the deciding factors?

Experience

Describe the project in detail and walk through the stages of the project.

We need a way to transfer file safety

How many resources from the vendor's team worked with you, and what were their positions?

We had an account manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The cloud migration was a great success

How effective was the workflow between your team and theirs?

They were riable and quick

What did you find most impressive or unique about this company?

They are helpful.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the IT manager of a region-based financial services provider

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MBI-NETWORK SRL, and what were your goals?

Overcoming multi-leveled region-restricted environment of online financial services

SOLUTION

How did you select this vendor and what were the deciding factors?

Mutual relations

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Classified

How many people from the vendor's team worked with you, and what were their positions?

Project manager and senior developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Quickly growing region-based FINTECH startup

Describe their project management style, including communication tools and timeliness.

It went smoothly

What did you find most impressive or unique about this company?

The system quality was impressive.

Are there any areas for improvement or something they could have done differently?

Nothing that important to mention

BACKGROUND

Please describe your company and your position there.

I'm CEO of AT-NETWORK SRL, company who manage call centers around the north and central Africa

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MBI-NETWORK SRL, and what were your goals?

Inbound and outbound call center management solutions

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose https://mbi-network.com despite that their price offer was not the cheapest, because their offer was the best point of view responsiveness, new ideas, their understanding of our needs and the needs of our customers and end partners, their high level of professionalism and above all the little extra they give each time

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

MBI-NETWORK SRL has managed our specific development requests for marketing and telecommunications solutions for various of our customers, perfectly meeting our expectations and those of our end customers. We have found them to be very professional and creative throughout the duration of our collaboration and will not delay doing business with them in the future. Now they are officially our IT partners par excellence

How many people from the vendor's team worked with you, and what were their positions?

currently, we only have an on-site attaché in our headquarters, we have an on-call duty and a dedicated technical team 24/7 if needed

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Simply see the French, Belgian and Swiss technical assistance of the Asus brand which was in Italy and currently in Tunisia thanks to them

Describe their project management style, including communication tools and timeliness.

All our initial exchanges were done online, then they sent a senior adviser to visit our premises and understand our requirements and improve expectations, then a report was established and that allowed us to understand things that even we did not know and to anticipate many potential future problems

What did you find most impressive or unique about this company?

Professionalism, responsiveness, availability and the little extra they give

Are there any areas for improvement or something they could have done differently?

Absoluetely nothing, they was simply Great