ITForce

BACKGROUND

Please describe your company and your position there.

I am the founder and leader of online store Toshka, which sells children's goods in Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce?

We needed a contractor to create and promote an advertising campaign in the search system google.com.ua throughout Ukraine. Also, I needed help and recommendations on the structure and correction of the content of our online store.

What were your goals for this project?

To increase sales by traffic growth to the site and increasing conversion from the store through contextual advertising

SOLUTION

How did you select ITForce?

According to the rating in Freelancehunt, the company ranks first in this topic.

Describe the scope of their work in detail.

Work is planned from the beginning of the month. The manager controls the deadlines for completing tasks on both sides and submit the results of the work. At the end of the month, I receive a progress report and a plan for the next month. If new tasks arise when the work is in progress, the work plan is revised and adjusted. The guysmake concessions, and mostly, all new tasks are done in the current month. I want to emphasise that the manager is always ready for dialogue and clearly explains his vision of resolving issues without disregarding my wishes.

What was the team composition?

From the side of the contractor, the team consists of the manager. If necessary, the head of the company joins. My side is represented by the programmer and me.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sales dynamics based on the latest report: The number of conversions increased by 39% The budget was reduced by two times.

How effective was the workflow between your team and theirs?

Everything is done on time and with maximum efficiency from the moment of the first assigned task. Challenges arise in any cooperation, and in most cases, future work depends on how the performer behaves about the client. And in all of such instances, ITforce resolved all issues as loyally and quickly as possible. For example, we have dropped sales in one of the most popular categories. We immediately contacted the manager about this problem, and she quickly helped to resolve this issue.

What did you find most impressive about this company?

The ItForce team neverstands still and constantly keeps up with new technologies in the field of contextual advertising. We are continually implementing new tools that help us develop our store and increase sales.

Are there any areas for improvement?

We always try to expand the store's range of goods, and each new category or position requires additional work for its advertisement.

BACKGROUND

Please describe your company and your position there.

I am the owner of the shop of designer bouquets VeneraFlowerShop. We are engaged in sale of designer bouquets and decor offline and online, flower subscriptions, window decoration, corporate gifts with flowers in Moscow

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce, and what were your goals?

The ItForce company is responsible for SEO-optimization and website promotion for my project, creating and dispatching of the e-mail messages.

SOLUTION

How did you select ITForce and what were the deciding factors?

My decision based on reviews, rating, and availability of cases on my niche. Also the competence and understanding of the business specific of sales manager are very important for me

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They work according to the plan for the month; they are guided by the progress of my results and the budgets available for this. Concerning SEO, the work schedule is divided into weeks; I can follow statuses of the task fulfillment online. The manager gives a summary of work and results at least once a week. Sometimes they revise and adjust the plan if they see slow progress of achieving goals

How many people from the vendor's team worked with you, and what were their positions?

The perfomer`s side are represented by the manager, SEO specialist, site administrator, e-mail marketer, designer. We also hired a programmer as a contractor.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Dynamics of organic traffic

Describe their project management style, including communication tools and timelines.

Implementation of recommendations for site improvement took long time, because of difficulties in communication with programmers. But in general we have fast and constructive communication and task completion on both sides.

What did you find most impressive or unique about this company?

I like their responsible attitude on taking tasks; thank you for taking over all the work on the site (programmers and administration)

Are there any areas for improvement or something they could have done differently?

We are going to bring more work with corporate clients to the site (corporate gifts, window decorating, etc.)

BACKGROUND

Please describe your company and your position there.

I am the CEO of a company that organizes medical treatment abroad. Our company has about 30 employees and we work with 900 clinics in 11 countries. Our main audience is patients from the CIS countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce?

The main task is to increase the number of requests and calls, and I also wanted to get a lower price for a call or message. Since there are many advertising campaigns in an ad account, it is difficult to track optimization on your own and apply the right solutions, but the team found a solution and successfully completed the plan

What were your goals for this project?

Decrease in advertising costs, increase in customers, as well as optimization of advertising campaigns and budget control.

SOLUTION

How did you select ITForce?

ITForce specialists always show reliable results, during our cooperation, the team performs all the planned tasks and requests, which sometimes go beyond the project work plan, we can say with confidence that the company and its specialists are customer-oriented and professionals in their field.

Describe the scope of their work in detail.

When we started working on the project, ITForse studied in detail our existing advertising campaigns, gave concrete suggestions for improvement and proposed new strategies and advertising campaigns for our purposes. They always track metrics and are proactive in proposing new solutions. I play the role of a customer in the project and receive monthly reports from the agency and a summary of what can be implemented in the new month. Next, we discuss next month's goals and work plan. This is how our interaction usually happens.

What was the team composition?

The team includes a PPC specialist and project manager from the agency and a marketer from our side

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is important for us to get the following results: the number of clients that we want per month and the cost of attracting a client that we want. Working with ITForce, we always got the result for the month, which we had planned and discussed in advance.

How effective was the workflow between your team and theirs?

The project manager responds to the message instantly. Urgent reports are usually generated within 2-6 hours. Urgent implementations or changes in advertising campaigns are usually implemented within 1 hour. I am very pleased with the way we have built communication.

What did you find most impressive about this company?

They consistently deliver the planned results, show initiative for new opportunities, and are always responsive.

Are there any areas for improvement?

It would be cool if the agency expanded its geography and had a representative one in my city. I love to host live meetings.

BACKGROUND

Please describe your company and your position there.

Store4u offers health products at the best prices. Among the products presented on our website, you will find: eco-friendly cosmetics for yourself and your home; a wide selection of spices and seasonings (from common to rare); different types of tea (black, white, green or herbal); supplements to improve well-being (there are slimming formulations, plant extracts, natural creams, and oils for massage or relaxation. There is also a large section on healthy eating.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce, and what were your goals?

Collaboration with this company on Google Ads started several years ago. Tasks assigned to the ITForce team were:

• Checking if all priority site categories are advertised
• Setting up Google Display campaign
• Setting up a Merchant Center account and Google Shopping
• Setting up dynamic remarketing
• Setting up Google Analytics, goals

SOLUTION

How did you select ITForce and what were the deciding factors?

I found ITforce on the freelance site.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The agency has been optimizing our contextual advertising (turned off non-working ads, added negative keywords, ...), set up a number of new campaigns according to the original plan. Traffic and revenue started to increase immediately after setting up a standard Shopping campaign. The smart shopping campaign has been launched after that.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and a PPC specialist worked on the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During the work period, the traffic to my site has tripled, and advertising costs have only doubled: http://prntscr.com/xnqzoh - data for the first 6 months of cooperation Dynamics for the entire period by transactions: http://prntscr.com/xnraa1 by traffic: http://prntscr.com/xnrfut by revenue: http://prntscr.com/xnriw9

Describe their project management style, including communication tools and timelines.

As for tech support and communication, it is prompt.

What did you find most impressive or unique about this company?

The manager answered my questions even at inopportune hours. It was pleasant and unexpected to receive a New Year gift from them.

Are there any areas for improvement or something they could have done differently?

We expanded our cooperation and the guys also worked with us on SEO

BACKGROUND

Please describe your company and your position there.

We offer educational services in German language. We sell services to students, who want to study German language. I am the founder of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce?

For adjusting the Google Advertising.

What were your goals for this project?

To get more people having seen my website and convert into customers.

SOLUTION

How did you select ITForce?

I found this company on the website freelancehunt.com according to the reviews and projects accomplished.

Describe the scope of their work in detail.

IT FORCE did a complex package of works from developing strategy to crating the system of advertisements in Google and YouTube. They adjusted the keywords on the basics of my needs and my product.

What was the team composition?

There were 3 people engaged: first I was dealing with the head of the company, and then he gave me another 2 managers which switched over time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My website was visited in 2 Months by over 3,5 thousand people. The video advertising on YouTube was seen by over 130 thousand times. In the Google search my website was in the top on 25% of cases, which lays upon the budget which we arranged.

I's hard to say if these numbers are good, because I don't have any numbers of other branches to compare with. Another problem was that my landing page was not efficient enough, which we understood only after 2 Months of the project which led to zero conversions.

So if you want to get services from this company you need to be sure that your landing page has all the requirements needed to really convert the visitors into customers.

How effective was the workflow between your team and theirs?

In general the flow was good, except that the managers, who led my project switched 3 times, which made the working flow a little harder. Nonetheless, all the managers are competent in their field and are ready to answer all my questions!

The manager Yulia was very friendly and always invested time to discuss the results and the plans for the next month. All the reports were made on time and communication was on the very high level.

What did you find most impressive about this company?

We found it great that this company is a Google Partner which means they have a great idea on how the advertisement company should work. It was also great to get a bonus for budget at the very start. In general, you get a feeling you work with professionals.

Are there any areas for improvement?

I would suggest ITForce to avoid the situations of changing the managers, so if one manager begins working with a client he stays by, especially when the project has just started.

And it would be very great if ITForce could first analyze the websites of the clients as the very first step and make some suggestions to the landing page of the client (taking into the account that they are official google partners). Because at the end if the landing page is not efficient enough you won't get conversions.

BACKGROUND

Please describe your company and your position there.

Glassstructureslimited company has combined the glass and glazing experts. With over 100 years of combined experience in manufacturing and installing double glazed units, glass beams, and glass extensions, we have earned the reputation as a leading glass company in the UK.

I’m a Senior Designer & Technical Support in the Glassstructureslimited.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce, and what were your goals?

Working with ITForce began with the SEO for the site https://glassstructureslimited.com/. The main goal was to appear for key search terms on the first page of search results in the target region - the UK. Since the result through SEO is difficult to get in the first month of work, we decided to add a traffic source to the site - paid advertising in Google Ads.

Therefore, we turned to these guys for an additional service - setting up an advertising account in Google Ads. The main goal was to quickly increase the amount of traffic to the site and increase the number of leads

SOLUTION

How did you select ITForce and what were the deciding factors?

I found ITforce on the freelance site. They conducted a preliminary analysis of my website and competitors, developed a Commercial Proposal (QP), and an SEO work plan for the first few months, which helped me make sure that ITForce employees have sufficient competence, have positive work experience, and cases.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

SEO at ITForce is structured as follows:: - the work on the project is divided into different reporting periods, during 1 month - for each reporting month, a work plan is prepared, for the work submitted by the manager, who accompanies the project from the ITForce - at the end of each reporting period, the manager prepares a report on key performance indicators, work performed, and the plan for the next reporting period Major SEO jobs include:

Internal optimization:

• technical analysis of the site and recommendations for eliminating errors
• collection of semantics
• creation and implementation of metadata
• creation and placement of optimized content on site pages, etc. 

External optimization, which consists mainly of the correct construction of a link building strategy.

How many people from the vendor's team worked with you, and what were their positions?

A team of several people works on each project at ITForce In SEO projects, these include: project manager, SEO-specialist, programmer and copywriter (if necessary), as well as a link builder In Google Ads projects, this includes a manager and a PPC-specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After 4 months our organic traffic reached 370 users (http://prntscr.com/v80xv5), and after another 11 months - 740: http://prntscr.com/v80z40/ At the same time, we appeared on the first page of search results for some search terms already for 3 months of working together.

For key search terms on the first page of search results, we found ourselves in about 4-5 months: http://prntscr.com/v8132o / http://prntscr.com/v817az / http://prntscr.com/v8185w

Describe their project management style, including communication tools and timelines.

SEO work is clearly defined by time frames, I have access to a Google spreadsheet that defines the deadlines for each item in the work plan. The project manager adds the result for each item of the plan to the table, so I can control the work on the project at any time.

The deadlines for each item of the plan can be shifted, while all work on the project is always performed within the reporting period Also, each item that requires approval is sent to me, for example, articles for posting on the site, technical tasks for purchasing links, etc.

Communication on the project occurs only with the project manager, who is ready, if necessary, to switch to any communication channel convenient for me. The manager is in touch constantly during working hours.

What did you find most impressive or unique about this company?

One of the positive points of the company is its willingness to change depending on my wishes and goals. The guys easily reorganize their work depending on the priority tasks “for today”.

For example, when a website was redesigned without preliminary SEO preparation, the site's positions began to plummet. In this situation, the team found their bearings quite quickly, prepared recommendations for programmers to correct errors, created a redirection map, and implemented some of it independently, restored articles for the Blog, etc.

Now my website traffic is gradually increasing

Are there any areas for improvement or something they could have done differently?

Yes, as of today we are still working on rebuilding traffic after the redesign.

BACKGROUND

Please describe your company and your position there.

Xhovala has been providing transportation services for different things needed by the company such as furniture, complete relocation of apartments across Israel since 2008. The company has 4 branches in different cities of the country. Up to 45 transports are carried out per day. I have been the creator and leader of this company since its existence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce, and what were your goals?

I needed a contractor who would offer the most effective traffic channel for my business and would be able to bring targeted traffic to the site https://xhovala.co.il/. The company offered to work with a contextual advertisement. I agreed and the result was very well. The main task was to receive applications from the site through calls and completed feedback forms, without exceeding the profitability threshold and limit.

SOLUTION

How did you select ITForce and what were the deciding factors?

I was looking for an excellent freelancer, was impressed with the views and rating of this candidate, and decided to hire this company.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Based on the goals of my company, ITForce came up with a work plan for a month. The list of works includes items:

1. Improving/increasing the quality/quantity of traffic
2. Tasks focusing on budget/cost optimization
3. Tasks with Google analytics
4. Improving the quality of search ads
5. Experimenting with automated bidding strategies.

How many people from the vendor's team worked with you, and what were their positions?

In the beginning, while discussing goals and objectives, I worked with the sales manager. After the project was launched, the team consisted of a project manager and a PPS specialist. If necessary, the head of the PPS department was involved.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The number of conversions was constantly increasing, while the cost of the application was reducing. We have reached the optimal balance between cost and number of conversions. https://prnt.sc/v0ms4t

Describe their project management style, including communication tools and timelines.

During the project with the company, the ITForce team showed a lot of professionalism and advantages such as quick and efficient feedback, competent planning, prompt solution to tasks and challenges, strict adherence to deadlines, and top-notch responsibility. During the working period, the team constantly offered me varieties of bidding strategies and testing ads. Adding and removing keywords and queries.

I was constantly in touch with the manager of the company, who regularly informed me about the current statistics in the advertising account, planned works, etc. The team also responded to my requests and tasks promptly and efficiently.

What did you find most impressive or unique about this company?

The ITForce team is always up to date and aware of new solutions, strategies, implementations that are being introduced by Google. Advertising. The company regularly undergoes Google Advertising certification, receiving certificates of different levels and competencies. Also, they regularly attend offline events, both organized by Google Advertising and other organizations.

Are there any areas for improvement or something they could have done differently?

I would like to work with the amazing team on other traffic channels such as SMM, target, and possibly CEO.

BACKGROUND

Please describe your company and your position there.

I am the director of the state branch of the company "SpirtLux" - the largest producer of high-quality alcohol and alcohol-containing products in Ukraine

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce?

We hired IT to force UA for advertisement and selling of alcohol-containing products on the Internet throughout Ukraine.

What were your goals for this project?

Our goal is to get the maximum number of transactions within our acceptable cost and budget. Currently, we installed Electronic Commerce on the website to enable us to switch to working based on return on investment.

SOLUTION

How did you select ITForce?

Through Freelancehunt.com.

Describe the scope of their work in detail.

We run a trading company through an advertisement account, and we also test various companies in the KMS. The work is carried out according to the agreed plan as well as the tasks arising on the project, for example, we constantly ensure that goods are approved in the business center.

What was the team composition?

The team consists of A specialist in contextual advertising, manager, and a programmer when necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We increased our conversions

How effective was the workflow between your team and theirs?

The workflow was effective and result oriented. There was great communication between both teams According to the results: we started with 30 conversions at the cost of 30 UAH, and in August we reached 300 conversions even at a more favorable cost (http://prntscr.com/tx2qso).

Despite the frequent weekly rejection of some goods. As for communication: they promptly resolved all issues and considered my Ideas and opinions (but if they led to a decrease in the advertisement effectiveness, then there were detailed discussions, compromises, and necessary adjustments).

What did you find most impressive about this company?

The most impressive thing about the company is that they do quality-oriented jobs beyond my expectation even without me asking.

I also want to emphasize they're great communication skills especially with the Merchant center, the status of a Premium partner gives you the privilege of getting clarity to contradictory statements of moderators and winning controversial situations

Are there any areas for improvement?

Yes, there are a lot of rooms for improvement, currently, we are testing the DSA company and planning to optimize the company's data feed using new attributes.

BACKGROUND

Please describe your company and your position there.

My name is Ruslan Tymoshchuk. I am a CEO of Redford English Shool. We are network of english shool in Ukraine. We have 3 years work experiance with retail and corporate clients. Total nimber of our students more than 4000.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce?

We were looking for a company for SEO listing and setting up Google ads. The competition in the niche is very high, therefore, it was necessary to do SEO as correctly and focally as possible.

What were your goals for this project?

The task was to get the maximum number of customers at the lowest price.

SOLUTION

How did you select this vendor?

The decision to start work was made after studying company cases and observing it ratings on different freelance platforms. Also, before changing our current vendors, we asked for audit real situation with the expected work plan.

Describe the scope of their work in detail.

Before starting work, we detailed the goals. What positions do you want to get in SEO. What is the maximum client price for campanies. What is the budget and how much we want to get customers. Within a week, the guys tuned the campany and we started work. By google ads we got the result instantly. Seo had to wait a bit. But when the traffic went we received more customers than we expected.

What was the team composition?

The team consisted of a project manager, contextologist, SEO specialist and copywriter.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I am absolutely pleased with the results of our work. I got the planned value of customers for cheaper than I had planned. For all key queries I took first place in the issuance of Google.

How effective was the workflow between your team and theirs?

We had weekly phone calls for project statuses. But if necessary, all the guys were online and were ready to answer all questions.

What did you find most impressive about this company?

We had weekly phone calls for project statuses. But if necessary, all the guys were online and were ready to answer all questions.

Are there any areas for improvement?

They are professional in what they do.

BACKGROUND

Please describe your company and your position there.

I'm CIO of commercial, trading company. We sell different types of technics. Company has about 70 employees. We sell to retail clients and wholesale clients. We work at our local market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITForce?

I wanted to find a contractor, that will work for the result. Because its most important parameter for me. I want to pay, and see the product. So I searched a contractor for Google advertising, that can satisfy these conditions.

What were your goals for this project?

I wanted to increase the amount of orders, which received from Google ads. I payed a lot, but the result was not satisfactory.

SOLUTION

How did you select this vendor?

I found ITforce on the freelance site. I started work from small seo-tasks, and was very satisfied with the result. So, I decided to expand our cooperation and try to outsource Google advertising companies to ITforce.

Describe the scope of their work in detail.

ITforce made all work to create advertising companies and optimize them for the better result. It’s important to optimize companies every week, because we have many changes in our offers. ITforce makes this very good, so we always have actual information in our advertising.

What was the team composition?

I work with the account manager Julia.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since we started our cooperation, the cpc channel, which responds for Google advertising, became 43,34 % of all conversations. So, 43,34 % of all orders, this is the result of ITforce specialists.

How effective was the workflow between your team and theirs?

Their workflow is satisfactory. I can ask about questions, that’s important for me in Skype. If my manager in a vacation, she transfers a communication to another manager.

What did you find most impressive about this company?

This channel of marketing activity was not very successful. Now it’s on the first place from other channel. It gives me most amount of conversions. And these changes happened when ITforce start to work with my Google ads account.

Are there any areas for improvement?

All is good, about improvements I can say only about a speed of answer. I think sometimes it can be faster.