IT-Geeks

BACKGROUND

Please describe your company and your position there.

I am happy that we decided to work with IT-Geeks. Mark has been great to work with he did exactly what we wanted and definitely share some great ideas with us. The quality of work was excellent and highly recommended!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We created an e-commerce store on Shopify.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went directly to Shopify to find a professional web designer who is well rounded on designing website for Shopify. Also, check reviews as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had introductory meetings, provided our vision for the store and setup goals and timeframe for each.

How many people from the vendor's team worked with you, and what were their positions?

1 people. Mark was our main project manager that we work directly with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

n/a

Describe their project management style, including communication tools and timeliness.

Project was managed through base camp where we can communicate daily. Fast feedbacks to messages.

What did you find most impressive or unique about this company?

Excellent quality of work and also provide great suggestion to help the business.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I am the Owner of a retail live fish store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We are a brand new store that didn’t have a complete website. We needed professionals to come in and create an appealing site design for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked up designers and based our selection off cost and reviews. We didn’t want to go the cheapest route and end up with a less appealing design.

Describe the project in detail and walk through the stages of the project.

After a series of meetings to lay the foundation I would get weekly updates allowing me to view the current iteration of the site to make sure it was to my standards.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with a project manager that kept me informed all the way through.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site is already generating clicks and the amount of work done would have taken myself 5 times as long to complete.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with. I could ask a question and get a response within the day.

What did you find most impressive or unique about this company?

The professionalism is top-notch. They are very organized and keep to strict deadlines to ensure the product is delivered on time.

Are there any areas for improvement or something they could have done differently?

I can’t think of any improvements.

BACKGROUND

Please describe your company and your position there.

We are selling String Instruments and Accessories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

To upgrade our webstore to 2.0 Shopify Theme.

SOLUTION

How did you select this vendor and what were the deciding factors?

Expert List on Shopify.

Describe the project in detail and walk through the stages of the project.

We had first a conversation what it has to be done and what changes we want. After that IT-Geeks started on the project and gave us daily updates by email, we also had weekly Zoom Meetings, where they walked us step by step through the process.

How many resources from the vendor's team worked with you, and what were their positions?

We got Mike as Senior Project Manager and his team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since we have the new and upgraded theme, customers are more happy with the fast checkout and how easy is the navigation through our webstore.

How effective was the workflow between your team and theirs?

Mike was and is still for us here, whatever concerns or questions we may have or had, he always responded to us the same day.

What did you find most impressive or unique about this company?

Mike and his team were very professional, and they knew what they are doing. You can trust them and concentrate on the daily business and let them do their work.

Are there any areas for improvement or something they could have done differently?

Not at all!

BACKGROUND

Please describe your company and your position there.

I'm the Marketing and Communications Manager at OHD, where we manufacture and sell health and safety products globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We needed a complete ecommerce store created to sell our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their positive reviews and cost is what drove us to select them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped us design a complete scope of work from design to operations for our ecommerce store in Shopify!

How many people from the vendor's team worked with you, and what were their positions?

there were two main people that worked with me. The main POC being Eva, the Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The launch of the actual site went extremely well. They were very eager to check in and ensure everything was running smoothly.

Describe their project management style, including communication tools and timeliness.

Fantastic communication throughout the entire process!

What did you find most impressive or unique about this company?

They were very aware of what we needed and were able to help guide us to what would be most successful for the company.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the director of marketing for an educational technology company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We hired IT Geeks to help us re-design a Shopify website to improve the user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked for Website designers on the Shopify vendor site with good reviews and a wide skill set.

Describe the project in detail and walk through the stages of the project.

They helped us identify the areas of need and implemented the design on the backend.

How many resources from the vendor's team worked with you, and what were their positions?

We have one point of contact and she was a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site was very well designed. It just launched today so we don't yet have any data. However, the project was done quickly and on time.

How effective was the workflow between your team and theirs?

Their team was effective in scheduling and doing the work.

What did you find most impressive or unique about this company?

Their excellent skills and experience were impressive. They were affordable and fast.

Are there any areas for improvement or something they could have done differently?

It was great.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Driftwood Maui lifestyle boutique.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our website was created seven years ago and needed to be updated. Eva with IT Geeks did a beautiful job rebuilding our website and continues to help us make improvements as our business evolves.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for a Shopify expert and after reading many five star reviews decided to use IT Geeks.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings to discuss goals and objectives as well as style and function of our new website. Screen sharing, emails and video tutorials worked well to help us communicate.

How many people from the vendor's team worked with you, and what were their positions?

Eva was our point of contact through the duration of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Appreciate the style and function of our updated site and ease of use for our clients.

Describe their project management style, including communication tools and timeliness.

Screen sharing, emails and video tutorials worked well to help us communicate.

What did you find most impressive or unique about this company?

They gave us a professional update that's easy to maintain.

Are there any areas for improvement or something they could have done differently?

We really appreciated the video tutorials.

BACKGROUND

Please describe your company and your position there.

I am the ceo of a startup in the cosmetics industry. We produce and sell natural, sustainable and plastic-free products to end customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I was looking for help from the IT geeks to offer product personalization to the customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose this vendor because we have often worked together on other projects and they have always delivered excellent work.

Describe the project in detail and walk through the stages of the project.

First I described what I had in mind exactly. After a few hours, I received feedback from the IT geeks about the costs and the time required for the project. when i gave the go-ahead for this project, the tasks were completed in a very short time. improvements on my part were done easily.

How many resources from the vendor's team worked with you, and what were their positions?

Only one employee worked for me. I do not know what position the employee has in the company and it is also not relevant for me. the final result is relevant!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I can't share any results yet because I have to adjust our sales structure before personalization can go online.

How effective was the workflow between your team and theirs?

It was very productive! The communication was fast and very competent.

What did you find most impressive or unique about this company?

That they work reliably! Start the project and finish to the last result!

Are there any areas for improvement or something they could have done differently?

No there aren't any.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an online cafe. We sell coffee to clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired this company to clean up the website's formatting.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were referred to us by Shopify.com

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This company fixed the broken HTML for reviews on our site, cleaned up order portrait borders and completed the task in a timely fashion.

How many people from the vendor's team worked with you, and what were their positions?

Two online web developers worked with us and they were prompt in their responses and tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timeliness.

This company answered everything quickly.

What did you find most impressive or unique about this company?

They were professional and amazing to work with. We found no unique experience with the company.

Are there any areas for improvement or something they could have done differently?

This company was amazing to work with and, while we want to give back and let the world know about the quality of their work, this detailed review form could be shortened quite a bit.

BACKGROUND

Please describe your company and your position there.

I am the owner of KingdomKumToys.com, an adult toy store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I have hired IT-Geeks for two different jobs. The first was to customize my product menus and then to fix a major issue that I was having with the search menu. The most recent job was to embed videos onto my sites homepage using code. I also asked them to customize the "add to cart" buttons and to make certain product titles clickable.

SOLUTION

How did you select this vendor and what were the deciding factors?

Shopify has a list of website experts and IT-Geeks was among them. After reaching out to a few different companies, I decided to go with IT-Geeks. I chose them because they were very quick to respond. They replied with a list of my issues so that I was sure they understood what needed to be resolved. I appreciated that there would be no confusion about the job at hand.

Describe the project in detail and walk through the stages of the project.

In the first project, I needed them to add a custom product menu. I was also having odd pages pop up when I tried to search for specific items on the search menu. On the second project, I was having some issues with videos playing consistently. I needed IT-Geeks to embed the videos with code and to make the videos smaller on the screen. I also needed them to customize the "add to cart" buttons.

Before starting each job, IT-Geeks was sure to repeat back exactly what I needed fixed. They then got my permission before proceeding with the job. I was contacted within 48 hours on both jobs letting me know that a preview of their work was available. On the first project, there was one adjustment that was needed and it was completed within 24 hours. On the second project, everything was perfectly done the first time.

How many resources from the vendor's team worked with you, and what were their positions?

I communicated with 2 different people. I'm not sure what their titles were. One techs name was Rahul and the other was Bob. Both were very professional and courteous!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My search menu is now operating exactly the way that it should and my upgraded product menu looks far more professional. I am also impressed by how consistently the videos now play on my home page since IT-Geeks fixed them.

How effective was the workflow between your team and theirs?

I feel it was very effective. Bob and Rahul were both very clear in their email communications. I had no problems understanding what work they intended to do.

What did you find most impressive or unique about this company?

I was very impressed with how quickly IT-Geeks worked. I also appreciated the knowledge they applied to help fix some very frustrating issues. I also love how quick they are to respond to my messages. I will most definitely be using them again in the future!

Are there any areas for improvement or something they could have done differently?

I don't think anything needs to be improved. They were professional, quick, and courteous. They are worth the money!

BACKGROUND

Please describe your company and your position there.

Hand knit yarn company. Creative Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Develop a custom feature for the e-commerce website

SOLUTION

How did you select this vendor and what were the deciding factors?

I liked their professionalism, responsiveness, and their ability to follow through.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a custom feature (color selection and low stock indicator) for the e-commerce website on Shopify.

How many people from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our Client love the new updated integration. We hope with this new feature, it would help the client to increase their sales.

Describe their project management style, including communication tools and timeliness.

Every step of the projects was communicated clearly and the feature was implemented without any lag time. We communicated through email and slack.

What did you find most impressive or unique about this company?

Their professionalism and their ability to follow through on a project. We also very much appreciate each tasks was completed in a timely manner.

Are there any areas for improvement or something they could have done differently?

Not really. Attention detail is incredibly important to us, there were some minor bugs and fixes that was unavoidable. But the team always came through at the end which is very much appreciated!