INVID, LLC

BACKGROUND

Introduce your business and what you do there.

I am the applications manager for a non-profit organization that attends to the health of the inmates on the island of Puerto Rico.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

We needed someone to develop our Intranet so that our employees had a centralized location for information about the company and its status, as well as all the documents they need to perform their tasks, documentation for medical records and application documentation that we use as well. This was something that would have an impact on all departments within the corporation.

SOLUTION

What was the scope of their involvement? 

The entire Intranet was developed using Microsoft SharePoint. It was on the online version of SharePoint, using Office 365. They developed custom pages using HTML, CSS [cascading style sheets], and JavaScript. We had specific tasks that we needed customizing and they were able to do this.  

What is the team composition?

We had 1 project manager and 2 developers on this project.

How did you come to work with INVID?

We were interested in SharePoint as a technology for our Intranet. After searching through Google, we found them. We started asking around within the industry, and they were the best in Puerto Rico so we contacted them and chose them to work on this project.

What is the status of this engagement?

We began working with them in June 2016 and the project was completed in August of this year. We are still working on some additional things that weren’t addressed in the initial product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were very detailed and knew the technology very well. They were able to answer all the questions that we had about the platform in a concise manner, as well as questions regarding security, which was one of the first things we wanted to make sure we had right.

How did INVID perform from a project management standpoint?

We used email for communication and tasks. It was very easy to manage everything with them via email so we didn’t use any additional software.

What did you find most impressive about them?

The ways they gave us to present the content were very interesting and dynamic. We explored several different ways until finally settling on the one that we thought the users might appreciate an find easiest.

Are there any areas they could improve?

They could work on improving the final documentation they provide for the project. We were expecting a guide explaining how to do everything they worked on, but we didn’t get the level of detail that we were looking for.

Do you have any advice for potential customers?

Prior to starting the project, make sure you have a clear and detailed outline of what needs to be worked on. Set goals for developing the platform so that when the company comes in, they can head directly into development.

BACKGROUND

Introduce your business and what you do there.

I work in the preparation and coordination of public health at a government department. We work with the plans, protocols, and different capabilities from IT management, biological chemistry, and the environmental lab within the department. I’m the information manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

We had the problem of sending each other too many emails and documents internally. We wanted to centralize all the information, as well as optimize all of the collaborations and workflows.

SOLUTION

What was the scope of their involvement?

They started by developing the web page for the department. Afterwards, they migrated it to a more recent version of Sharepoint and developed our intranet. They also customized the support area, which is what all requests tickets are managed through, and worked on the property application, which they made available through our intranet.

What is the team dynamic?

We had 3 developers and 1 supervisor who worked on all of these projects.

How did you come to work with INVID?

My boss knew INVID from working together on successful projects in the past, so they trusted each other. They were familiar with their respective learning styles, and INVID is also a Microsoft partner.

How much have you invested in them?

We’ve spent around $50,000–$200,000 for the last phase.

What is the status of this engagement?

We began working together in 2013, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The web page is more responsive, and the update which Invid implemented is much more modern. The important topic searches are more easily accessible, and the public has had a positive response to the page and articles published therein. The collaboration has also positively impacted our office because the property app made it easier for us to produce reports and information from local computers via the Access database. They’ve made our jobs a lot easier.

Thanks to the development of this app, we’ve been able to think about areas to expand, including a sort-of warehouse management app for the department as a whole. It’s been really useful for us.

How did INVID perform from a project management standpoint?

Our office developed a Scrum methodology, so Invid’s team is here weekly. They are able to meet milestones and delivery accordingly, and their communication and meetings are direct. They’re constantly here with us.

What did you find most impressive about them?

One of the most impressive things about them is their ability to consider all possibilities to optimize processes, apps, and databases within our department. They also help us with planning of these processes.

They are trustworthy, and their quality of work has been great.

Are there any areas they could improve?

Nothing comes to mind.