INVID, LLC

What evidence can you share that demonstrates the impact of the engagement?

The integration of their platform into ours yielded positive results. We’ve had about 50,000 transactions with their system. Using their system increased our sales and made the management of the public money for the treasury department and the property registry easier. For the first time in history, we started to validate and cancel tariffs digitally, which eliminates fraud.

How did INVID, LLC perform from a project management standpoint?

They did the work on time. Working with the government is not easy and the procedures are not easy to follow, which resulted in being behind schedule. We had delays, but it wasn't just because of them.

What did you find most impressive about them?

I appreciated their accessibility at all times and the ease in working with them. They are always open, willing to cooperate, ready to work, and exceptionally savvy on their platform.

Are there any areas they could improve?

They have a good staff, but the market for that kind of talent is competitive. There are not many people with their specialized talents and we are in a small market, so they’ve had a hard time keeping their talent.

What evidence can you share that demonstrates the impact of the engagement?

We’ve had positive results from our collaboration with them. They executed all of the projects extremely well and the clients have been satisfied. We’ve barely had any calls from our clients about errors or bugs, which is important to us. This affirms to us that we are providing long-lasting, high-quality products.

How did INVID, LLC perform from a project management standpoint?

They use a project management tool to collaborate with our project managers. When we work with them, we know that we can sleep soundly. We know that when we commit to a date, their professionalism and communication level ensures that they will deliver, and if they can’t meet the deadline, we will know about it in advance and know the reasons why.

What did you find most impressive about them?

There are two things I found especially valuable when working with them. One is that they improve ideas with their technology; they always find ways to make things work. The other is that they are open and honest. We can sit, talk, and solve any conflict that may arise, and that is especially valuable to me. They are a reliable partner that we can trust.

Are there any areas they could improve?

No. I know no one is perfect, but I am very satisfied with their work right now.

What evidence can you share that demonstrates the impact of the engagement?

Instead of having people save their information to their individual PCs or in different folders on a server, they’ve provided us with centralized access to all of our information. The platform is searchable and facilitates collaboration, which is a game changer. As time passes, we’re able to adjust their services to our needs.

How did INVID perform from a project management standpoint?

Being project managers ourselves, we appreciate their approach. They use a critical path schedule and Microsoft Project to manage the engagement. Initially, we have a kick-off meeting to establish deadlines and define the scope of work. If there are any changes, they’re quick to communicate them and proactively look for ways to compensate for unforeseen delays.

What did you find most impressive about them?

Their team members have good people skills coupled with strong technical ability. This is essential in cultivating a healthy client-vendor relationship. They’re easy to talk to, and it’s been a pleasure to work with them.

Are there any areas they could improve?

It may be beneficial if they provided more day-to-day support for smaller tasks. For example, they could sell support packages with a limited number of visits per year or certain basic services to ensure that the client’s systems are up-to-date. This would help their customers while also being a continuous revenue stream.