What evidence can you share that demonstrates the impact of the engagement?
They have helped our team to be more efficient in getting work done. Typically, they are working with our team as a part of other projects, and it isn’t like they have things that are just solely theirs to deliver. I would say that they have helped us to meet our time and budget deadlines that we have with our clients, and delivering high-quality work is a part of that.
How did INVID, LLC perform from a project management standpoint?
We actually had some of the team from INVID come to our office for a period of time, and they really meshed well with our team. Even though we are working remotely, we are on daily calls with the team member we are working with and it has been a fabulous experience.
We primarily collaborate using Microsoft Teams. They are using the tools that we use for communication as a team. They have gone out of their way to ensure that they over-deliver on we give them. The communication has been outstanding. There have been instances where they are working off-hours to make sure that they are getting things done that we needed. They are very responsive. If they see a note that we are struggling with something and they might be able to help with it, they jump on it. I have been very pleased with our experience.
What did you find most impressive about them?
Their key strengths are their communication and their attitude. They have a lot of interest in getting feedback and improving. Any point that we have had concerns or given constructive feedback, they have been extremely receptive to and wanting to correct it. Those are things I look for in a good partner.
Are there any areas they could improve?
No, they aren’t perfect, but they’ve done a good job. I’ve raised any concerns I have had with them, and they’ve addressed them.