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Custom Software to Solve Business Challenges

4.8
17 reviews

At INVID, we think teamwork is the creative spark that sets great ideas to life. We put that innovation into developing custom software that solves YOUR business challenges. We may not be supermen and superwomen, but we sure know how to supercharge your SharePoint (along with all your other software applications). A Microsoft Gold Partner for 10 years, we have twice received a Partner of the Year award, so in a way, we do feel like we bring something super to you.

 
$25,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2003
Show all +
San Juan, PR
headquarters
  • Aldebaran 638, Suite 105
    San Juan, PR 00920
    United States
    800-730-3458
other locations
  • 2221 South Clark Street
    Arlington, VA 22202
    United States
    703-574-0007

Portfolio

Key clients: 
AstraZeneca BioPharma, UBS, EVERTEC, America Movil - Claro, Department of Justice PR, Department of Health PR
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Get the full value from your office 365 and SharePoint investment.

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HELP Help Desk Solution.

LEAVE Vacation Management Solution.

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Reviews

4.8
17 reviews
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Platform Dev for Healthcare Services Organization

"They met all the deadlines and were very professional."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. - Jun. 2019
Project summary: 

INVID, LLC provided comprehensive development for a health company's teleconsultation platform. They allowed the company to supply easy access to health services. 

The Reviewer
 
11-50 Employees
 
San Juan, Puerto Rico
COO, Brisas Health
 
Verified
The Review
Feedback summary: 

INVID, LLC's platform has allowed better communication and easy access to services. They met all deadlines and were highly professional. Their expertise and knowledge were highly effective in giving useful suggestions. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company and your position there.

I am the operations manager at a health services organization. 

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with INVID

We hired them to develop a platform that could allow us to offer teleconsultation health services. The main goal was to provide easy access to health services for everyone.

SOLUTION

What was the scope of their involvement?

They developed the platform.

What is the team composition?

The team consisted of 6–7 people. 

How did you come to work with INVID?

We were referred to them by someone who had already worked with them, we evaluated different proposals but theirs was the most comprehensive. 

What is the status of this engagement?

We worked with them from February 2019 until June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has allowed us to achieve better communication with our clients and has given them easier access to our services.

How did INVID perform from a project management standpoint?

They met all the deadlines and were very professional. They are experts at what they do.

What did you find most impressive about them?

We came to them with an idea and with their knowledge of technology and experience working with different industries, they were able to provide us with great guidelines and suggestions that helped us a lot.

Are there any areas they could improve?

I couldn’t say anything. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Sharepoint Development for Resort

“They go above and beyond to meet our needs.”

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4.5

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2018 - Ongoing
Project summary: 

Replacing a less competent provider, INVID completed a SharePoint development project. They’re currently helping rebrand and relaunch intranet.

The Reviewer
 
2,000+ Employees
 
Montego Bay, Jamaica
App Project Manager, Resort Chain
 
Verified
The Review
Feedback summary: 

The in-house team is happy with the quality of INVID’s work and their customer service. INVID met all expectations, while their willingness to handle tasks that are outside their scope of work made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm an app project manager at a resort chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

We were in the process of implementing SharePoint in our company. We were working with another vendor, but that relationship ended abruptly. We were looking for a new company to complete the project.

SOLUTION

What was the scope of their involvement?

INVID took over the project and helped us transition to SharePoint. We're also working with them on rebranding and relaunching our intranet.

What is the team composition? 

I work directly with at least four members of their team. 

How did you come to work with INVID?

They were recommended to us by a Microsoft partner. 

How much have you invested with them?

We've spent over $20,000.

What is the status of this engagement? 

We started working with INVID in June 2018, and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It's been a very successful partnership and their customer service is exceptional. 

How did INVID perform from a project management standpoint? 

They’re very accessible and always willing to provide valuable recommendations. I can reach out to my project manager even when the item is outside their scope of work. 

What did you find most impressive about them?

They go above and beyond to meet our needs. 

Are there any areas they could improve?

Our project manager is on leave now. They were able to fill in and provide assistance, but it'd be great if there were more people who are as familiar with the project as he is.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Azure Reporting Platform Dev for Beach Resort

“The platform helped to make our processes more efficient.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. – Apr. 2019
Project summary: 

Using Azure SQL, INVID, LLC developed a platform that enables the creation of accounting reports for multiple companies under the same ownership.

The Reviewer
 
50 - 100 Employees
 
San Juan, Puerto Rico
Accounting Director, Beach Resort
 
Verified
The Review
Feedback summary: 

The platform developed by INVID, LLC quickly produces reporting necessary to make informed business decisions and saves staff time and money. They offered responsive communications, consistently providing status updates. They delivered high-quality results and service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the accounting manager at a beach resort. The resort also has real estate developments, and I provide information about the different companies we have in the system to the management.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with INVID, LLC?

We were having issues with our reporting system. The software we had didn't provide enough information for us to make agile decisions. 

SOLUTION

What was the scope of their involvement?

INVID, LLC created a platform that sends information to a database from which we create reports in a fast and effective way. They used Azure SQL.

What is the team composition?

I was in direct communication with one person, but I don’t know how many were working on the project.

How did you come to work with INVID, LLC?

I have known the CEO for several years. When we started having issues with our software, I talked to him, and he suggested a solution for us.

How much have you invested in them?

We spent around $30,000.

What is the status of this engagement?

We started in January of February of this year and finished in late April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform helped to make our processes more efficient. I used to spend up to three days generating these reports; now, it takes just 2–3 hours.

How did INVID, LLC perform from a project management standpoint?

We were in touch at least once a week by email or phone to check on the project’s progress.

What did you find most impressive about them?

They had great communication. They were always flexible and available.

Are there any areas they could improve?

No, nothing comes to mind.
 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Intranet Portal Development for Car Dealer

“INVID, LLC listened to our observations and made necessary adjustments to meet our needs.”

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2018 - Ongoing
Project summary: 

INVID, LLC built intranet portals on SharePoint and Office 365 to centralize information distribution and enable constant and continuous collaboration. They continue to add new functionalities.

The Reviewer
 
100 - 200 Employees
 
San Juan, Puerto Rico
Anthony Ramirez
IT Director, Motorambar, Inc.
 
Verified
The Review
Feedback summary: 

INVID, LLC drove excellent results and achieved company-wide goals. Their actionable insights have helped bridge the divide between corporate and business strategies. They provided updates and effectively managed the workflow and schedule. The team’s collaborative nature spurs continued engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior IT manager for Motorambar, Inc., a car importing and distribution company in Puerto Rico.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

My company wanted a centralized portal to distribute information to different departments. We also wanted a collaboration tool that would be accessible at all times. My team hired INVID, LLC to develop intranet portals on SharePoint and Office 365.

SOLUTION

What was the scope of their involvement?

INVID, LLC integrated their SharePoint product with our platform. Then, they developed our corporate intranet portal and all of our sub-intranet portals for each department within the company.

What is the team composition?

My team has worked with a developer and an account manager.  

How did you come to work with INVID, LLC?

INVID, LLC had developed an intranet portal and done other SharePoint development projects when I worked for a previous employer. Since I knew their work, I recommended them to my current company.  

What is the status of this engagement?

We started working with them in November 2018. We completed the intranet portals project, and we have continued to work with them to add new functionalities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results were excellent and allowed us to reach our company goals. Overall, we are very happy with our relationship with INVID, LLC.

How did INVID, LLC perform from a project management standpoint?

My team was primarily responsible for managing the project. INVID, LLC’s team members worked with our developers and shared process updates with us so that we could move deployment along. We mostly used Office tools. We also deployed an online project server to organize the workflow and schedule.

What did you find most impressive about them?

INVID, LLC listened to our observations and made necessary adjustments to meet our needs. They are more than suppliers; they have become our technology business partners. They help us develop ways of closing the gap between our corporate and business strategies.

Are there any areas they could improve?

No, nothing comes to mind.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Property Registration Platform Dev for Tech Solutions Firm

“They are always open, willing to cooperate, ready to work, and exceptionally savvy on their platform.”

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 – Ongoing
Project summary: 

Using APIs, INVID, LLC integrated their system into a payment platform. The system creates tariffs and distributes the payments to the appropriate agencies. The relationship is ongoing.

The Reviewer
 
1-10 Employees
 
San Juan, Puerto Rico
President, Technology Solutions Firm
 
Verified
The Review
Feedback summary: 

INVID, LLC’s work resulted in increased sales and facilitated ease in money management. Additionally, due to the new ability to validate and cancel tariffs online, the system is helping to eradicate fraud. The team delivers strong expertise and responsive customer service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a technology solutions firm. We develop solutions for government institutions and private enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

When someone wants to register a property, they have to pay tariffs. We wanted them to help us set up a payment system for these tariffs.

SOLUTION

What was the scope of their involvement?

They developed a national system for digital property registration. Now, we are working on a new project for national tariffs collection management. We integrated a system they had developed previously into our payment platform to create these tariffs and deliver the income to corresponding agencies and institutions. There are two systems that communicate through APIs.

What is the team composition?

I'm in contact with three people. There may be more people working on the project internally.

How did you come to work with INVID, LLC?

We competed with them for a project in 2014. They won the bid, but we developed a good relationship with them. We wanted to work with them because they were talented, proactive, and productive.

What is the status of this engagement?

We started working with them around November 2017 and continue working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The integration of their platform into ours yielded positive results. We’ve had about 50,000 transactions with their system. Using their system increased our sales and made the management of the public money for the treasury department and the property registry easier. For the first time in history, we started to validate and cancel tariffs digitally, which eliminates fraud.

How did INVID, LLC perform from a project management standpoint?

They did the work on time. Working with the government is not easy and the procedures are not easy to follow, which resulted in being behind schedule. We had delays, but it wasn't just because of them.

What did you find most impressive about them?

I appreciated their accessibility at all times and the ease in working with them. They are always open, willing to cooperate, ready to work, and exceptionally savvy on their platform.

Are there any areas they could improve?

They have a good staff, but the market for that kind of talent is competitive. There are not many people with their specialized talents and we are in a small market, so they’ve had a hard time keeping their talent.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Frontend Development for Global Health Nonprofit Taskforce

“Invid's frontend development work was instrumental in the outcome of our entire platform.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Jun. 2018
Project summary: 

Invid developed the frontend of a web portal, using Angular 5, HTML, CSS, and Bootstrap. The platform allows patients to order and view lab test results.

The Reviewer
 
100 - 200 Employees
 
Atlanta, Georgia
Project Manager, Public Health Informatics Institute
 
Verified
The Review
Feedback summary: 

Invid delivered high-quality frontend development work that significantly enhanced the platform overall. Highly flexible and responsive to client needs, their team was proactive, responsive, and easy to work with from start to finish. They acted in the best interests of the organization.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager for the Public Health Informatics Institute, a global health nonprofit task force.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Invid?

We engaged Invid to develop the frontend of a web portal that allows medical providers to order and send lab test results to patients through a project funded by the Centers for Disease Control & Prevention in Puerto Rico.

SOLUTION

What was the scope of their involvement?

Invid designed the frontend of our web-based platform, using Angular 5, HTML, CSS, and Bootstrap. They also collaborated with our partners in Puerto Rico as needed, working around the backend built on Microsoft SQL.

What is the team composition?

We worked with 2–3 developers on their team, generally communicating with them on a bi-weekly basis through phone.

How did you come to work with Invid?

Someone recommended Invid to one of my colleagues, so we interviewed them and liked the proposal they presented the most compared to others we considered. They were not only genuinely interested in a partnership with us, but also willing to help us on-site in Puerto Rico and work with our tight schedule and budget.

How much have you invested with them?

We invested around $35,000.

What is the status of this engagement?

We worked with them from March–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Invid's frontend development work was instrumental in the outcome of our entire platform. Despite the challenges brought on by the recently devastating hurricane in Puerto Rico, Invid was able to wrap up their work very well.

How did Invid perform from a project management standpoint?

Their team was very communicative and responsive to our needs throughout the engagement. We held bi-weekly calls with them to go over any updates and they were very quick to respond to us whenever we had any questions.

What did you find most impressive about them?

They were very receptive to our feedback and eager to work with us throughout the process. They were also proactive about communicating and working around our schedules.

Are there any areas they could improve?

No. From my experience, they were a pleasure to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    As a nonprofit organization, they were good about working with our budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Lead Management System for Bank

"They employ a team of skilled technicians, who were critical in our project’s success."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2010 - June 2011
Project summary: 

INVID, LLC designed and developed a database to house customer information to streamline channels and produce greater follow-up results with prospective clients.

The Reviewer
 
1,001-5,000 Employees
 
San Juan, PR
Waldemar Velez
Mortgage MIS Supervisor, FirstBank PR
 
Verified
The Review
Feedback summary: 

The product is a useful tool to organize essential data and has led to a 30% increase in sales. INVID, LLC features a talented team that dutifully handled the project from inception through launch—reliably addressing all problems along the way. They proved to be trustworthy partners.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Mortgage System Administrator Supervisor at FirstBank PR, which is the second-most prominent bank in Puerto Rico for retail and mortgage transactions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INVID, LLC?

We believed that our customer information was decentralized, which produced a troublesome follow-up trend.

What were your goals for this project?

We hired INVID to create a controlled database of prospective customer transactions received through our call center and loan officer contracts channels.

SOLUTION

How did you select this vendor?

After analyzing three company presentations, we selected INVID because they presented the most thorough strategy to fulfill our needs. Further, INVID provided ideas not originally considered, which helped us integrate additional information from clients for a better analysis during the evaluation of the mortgage transaction.

Can you go into detail about the services they provided and the scope of the project?

INVID designed, developed, configured, and launched our lead solution. We established weekly meetings to report on progress and identify areas for improvement. We drafted a service contract that detailed the support guidelines and protocol for handling later versions.

What was the team composition?

The project team was composed of seven people, including one project manager per side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since our product’s launch, the sales department has managed to control the information of prospective customers and has increased sales by 30% because of effective management and monitoring.

How was project management arranged and how effective was it?

Our teams worked well together and launched the project on time thanks to the capable oversight by each project manager. Any delays or errors were addressed quickly, and all corrections were integrated into the next version.

What did you find most impressive about this company?

They employ a team of skilled technicians, who were critical in our project’s success.

Are there any areas where they can improve?

They need to expand their resources to participate in larger projects.

5.0
Overall Score They offer quality management and service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their project manager kept the teams on track.
  • 5.0 Cost
    Value / within estimates
    They offer a reasonable price.
  • 5.0 Quality
    Service & deliverables
    They employ an excellent staff of technicians.
  • 5.0 NPS
    Willing to refer
    I am sure to refer them.

Various Developments for Technology Services Firm

“From my perspective, they always deliver. I’m happy with their services.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2010 - 2018
Project summary: 

INVID, LLC has worked on a variety of development projects over the past eight years. They’ve created solutions for both third parties and internal purposes using tools like .NET, Oracle, COBOL, and SQL.

The Reviewer
 
1,000 - 2,000 Employees
 
San Juan, Puerto Rico
Sales Executive, Evertec
 
Verified
The Review
Feedback summary: 

INVID, LLC continues to provide notable and functioning work that always meets requirements and expectations. With a transparent and cooperative approach to each project, their team has established themselves as a lasting and valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a sales executive at a technology services firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

We wanted to outsource some of the work on our more specialized projects.

SOLUTION

What was the scope of their involvement?

INVID, LLC has worked with technologies like .NET, Oracle, COBOL, and SQL on a variety of projects. They’ve helped build solutions for clients and for us to use internally.

What is the team composition?

We use resources from their team on multiple projects at a time. I’m currently working with a total of 10–12 developers, but that number changes based on the workload.

How did you come to work with INVID, LLC?

I recommended INVID, LLC to the rest of my company because I knew them personally and I was familiar with their work. We assigned them a trial project and we were pleased with the results. Since then, we’ve developed a very successful and lasting partnership.

How much have you invested with them?

We pay them an hourly rate for each project. In total, we’ve spent between $1­–$1.5 million.

What is the status of this engagement?

We started working with them in 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The INVID, LLC team is very professional and consistently delivers high-quality work. I’ve referred them for some pretty important projects and their clients are always satisfied. I continue to recommend them whenever I can.

How did INVID, LLC perform from a project management standpoint?

I don’t deal with them directly, but I haven’t heard any complaints.

What did you find most impressive about them?

They are versatile. The INVID, LLC team has a person for each task. Each resource is adaptable and open in their collaborative style.

Are there any areas they could improve?

From my perspective, they always deliver. I’m happy with their services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SharePoint & WordPress Dev for Digital Communications Agency

“They are a reliable partner that we can trust.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2017 – Ongoing
Project summary: 

INVID, LLC shares their technical expertise in SharePoint and WordPress to assist in development of complex projects. One such project involved working with high-security levels. They also help with testing.

The Reviewer
 
11-20 Employees
 
San Juan, Puerto Rico
General Manager, Digital Communications Agency
 
Verified
The Review
Feedback summary: 

With strong communications and professionalism, INVID successfully executed multiple projects, resulting in happy end customers. They contribute innovative, high-quality solutions, broadening and improving the technical capabilities and offerings of their partner. They deliver true collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager at a digital communications agency. We do marketing and communications, SEO, search engine marketing, and social media marketing, as well as the development of mobile apps and business platforms. We also work on UX and frontend design. Typically, we search for a partner to work with us on backend programming.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

We partner with INVID on complex technologies that complement our business.

SOLUTION

What was the scope of their involvement?

We have worked with them on several projects. They have been our technology partner for some of the most complex projects we´ve had. We specialize in UX, and we advise companies on that, but when we approach these projects, we often come up with recommendations that are technologically complex, so we work with INVID for advice. They are deeply specialized in technologies like SharePoint and WordPress, so when we have projects that involve working with these technologies, we contact them. They also collaborate with us when we test projects.

What is the team composition?

They have an internal team, but we manage the projects directly with one or two project managers.

How did you come to work with INVID, LLC?

I got to know them through Microsoft. We were working on a project that required the use of SharePoint with especially high-security levels. Microsoft directly recommended INVID to work with us on this project.

How much have you invested in them?

We’ve spent around $500,000.

What is the status of this engagement?

The last project we had with them was about 10 months ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had positive results from our collaboration with them. They executed all of the projects extremely well and the clients have been satisfied. We’ve barely had any calls from our clients about errors or bugs, which is important to us. This affirms to us that we are providing long-lasting, high-quality products.

How did INVID, LLC perform from a project management standpoint?

They use a project management tool to collaborate with our project managers. When we work with them, we know that we can sleep soundly. We know that when we commit to a date, their professionalism and communication level ensures that they will deliver, and if they can’t meet the deadline, we will know about it in advance and know the reasons why.

What did you find most impressive about them?

There are two things I found especially valuable when working with them. One is that they improve ideas with their technology; they always find ways to make things work. The other is that they are open and honest. We can sit, talk, and solve any conflict that may arise, and that is especially valuable to me. They are a reliable partner that we can trust.

Are there any areas they could improve?

No. I know no one is perfect, but I am very satisfied with their work right now.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Billing Platform Dev for Children's Hospital of Puerto Rico

"They were always open and willing to help."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2008 - 2013
Project summary: 

Invid developed a billing platform that processed thousands of invoices each month. The platform stored user data, created reports, and compensated for employee error. 

The Reviewer
 
200-500 Employees
 
San Juan, Puerto Rico
Finance Coordinator, Children's Hospital of Puerto Rico
 
Verified
The Review
Feedback summary: 

By automating complex processes and correcting common user errors, the new platform both saved time and reduced costs. Invid was always accessible for questions or concerns. Their development expertise and flexible mindset were fantastic assets.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the finances coordinator at Puerto Rico’s Children’s Hospital. I manage the billing of services to the government’s health and education departments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Invid?

They helped us develop a billing platform that creates invoices for the therapies we provide. There are around 2,000 monthly therapies in the education department alone. They helped us develop a program that stored data and generated reports, streamlining the billing process and improving quality control.

SOLUTION

What was the team composition?

At one time, we had three developers. After an update, just two of them worked on the project.

How did you come to work with Invid?

I wasn't directly involved with that, but I know they were recommended to us.

How much have you invested in them?

We’ve spent around $20,000.

What is the status of this engagement?

We started working with them about 10 years ago and had an update around five years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For us, the main impact was the time saved. We used to do everything manually. By creating reports with this platform, we saved a lot of time. It also had an economic impact, since we can bill more efficiently.

The platform also improved our quality control a lot by always alerting us to mistakes. If we schedule two therapies at the same time, it lets us know.

How did Invid perform from a project management standpoint?

Their communication was great. Their team was always available, and their president was always accessible to address our doubts about any situation.

What did you find most impressive about them?

I was most impressed by their constant communication, their availability, and their flexibility. They were always open and willing to help.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer