InSky Solutions d.o.o.

BACKGROUND

Introduce your business and what you do there.

I’m the sales manager of Linor Hotel Collection. We operate two hotels in Opatija, providing guests with welcoming stays and authentic Adriatic hospitality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InSky Solutions d.o.o. to accomplish for your hotels in Opatija?

We hired InSky Solutions d.o.o. to implement a CRM solution. Their work successfully automated business processes, increased information flow speed, and improved business efficiency.

SOLUTION

Describe the scope of work in detail, including the main deliverables.

InSky Solutions d.o.o. handled the planning, implementation, and support of digital solutions for our company, including system integration, technical coordination, and operational support aimed at improving efficiency, performance, and overall guest experience. They implemented a Microsoft Dynamics–based CRM solution for the hospitality call center and email communications. The scope included system configuration, integration of call center and email workflows, and deployment of centralized guest interaction management. The main deliverables were a fully operational CRM platform, standardized communication processes, improved tracking of guest inquiries, and enhanced reporting and customer service efficiency.

What is the team composition?

We worked with 10 teammates from InSky Solutions d.o.o.

How did you come to work with InSky Solutions d.o.o.?

We found them on Clutch. We chose them because they were close to our geographic location, had a great culture fit, were referred to us, and had company values that aligned with ours.

How much have you invested with them?

We spent $10,000 to $49,999 with them.

What is the status of this engagement?

We worked together from August to October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the implementation of the CRM solution by InSky Solutions d.o.o., our hotels achieved an increase in direct bookings and a higher conversion rate of guest inquiries. Centralized management of call center and email communications enabled faster response times, better follow-up, and more personalized guest interactions, directly contributing to improved booking performance. We have an overview of phone calls, sent offers, and connections with old clients.

How did InSky Solutions d.o.o. perform from a project management standpoint?

They delivered on time and were 100% dedicated to the project. They also had separate departments for every module, so they could deliver the highest quality when the project was divided by departments. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

We were impressed by their professionalism, knowledge, and previous experience in similar projects in hospitality.

Are there any areas they could improve?

There’s nothing they could have done better.

BACKGROUND

Please describe your company and your position there.

Vaillant was founded in 1874 by Johann V, his own heating installation company in Remscheid, Germany. Since then, Vaillant has been one of the pioneers of innovation and has been successfully holding its position as the market leader in heating and ventilation technology in Europe for decades.

Today, in addition to offices in Zagreb, Vaillant has headquarters in Ljubljana, Sarajevo, Belgrade and Skopje. Vaillant d.o.o. Croatia is also in charge of the markets of Montenegro, Kosovo and Albania. I'm Head of Marketing for the South-East-Europe region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InSky Solutions d.o.o.?

We wanted to implement Dynamics 365 CRM to optimize our business processes, by digitizing them and creating a unique database. We wanted to introduce a loyalty program, so market research resulted in selection and implementation of the best solution for us, the one provided by InSky Solutions.

The purpose of implementing ClickDimensions was the automation of our marketing processes, to enable faster and more efficient informing of loyalty program members about current offers and awards,

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on our own market research for what our needs were, InSky and the solutions provided by them stood as the best ones, and after deeper research about the vendor, we decided to go with them.

Describe the project in detail and walk through their service package.

Scope of work included consulting for and implementation of Dynamics 365, as well as implementation and customization of the LoyaltyInSky system according to the functionalities in our specification, adapting the data model and processes in Dynamics 365 for the loyalty program and creation and design of portals for customers.

Setup of ClickDimensions marketing module for enablement of creation of interactive automations based on user characteristics or behavior, sending targeted email messages to potential customers to make a sale or generate interest in our product, and notify sales when a customer shows interest through their interactions with marketing messages.

How many resources from the vendor's team worked with you, and what were their positions?

The team consisted of 3 people: 1 project manager, 1 web developer and 1 CRM technical consultant.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All these implementations have resulted in automated and upgraded marketing and sales processes and complete digitalization of this part of the business. Furthermore, solutions as the loyalty program allowed for increase in customer satisfaction, whereas marketing automatization provided possibility for better customer targeting and more efficient marketing processes (e.g., monthly newsletter). It also allows us to track the interests and potential customers, which in turn makes it possible to improve our business strategy.

How effective was the workflow between your team and theirs?

The timeline was respected and the communication between InSky and us was efficient, all bottlenecks were resolved in a timely manner. All communication tools and integration processes were done through Microsoft products.

What did you find most impressive or unique about this company?

The most impressive and unique thing about InSky Solutions is their capacity to understand all our processes and their needs, and adapt to changing requirements, making great solution for our industry and meeting our demands

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

The American Chamber of Commerce in Croatia (AmCham) represents the business interests of American, international, and Croatian-owned companies. AmCham Croatia is an international platform that brings together companies regardless of their origin or size, which combines a commitment to doing business in Croatia and contributing to Croatia's competitiveness and high business standards.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?

AmCham hired InSky Solutions with the goal of business digitalization, along with the creation of a single database membership relations management and business processes automation.

SOLUTION

How did you select this vendor and what were the deciding factors?

InSky Solutions are renowned leaders in the implementation of Microsoft Dynamics 365 while custom-making it for each client’s needs. After selection process, the offer was the best.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work included the migration of data alongside the installation of infrastructure needed and customization of our Dynamics 365 CRM. It was followed by implementation and adjustment, with the creation of a single database. Final steps included the customization of the process within the marketing module in CRM. In addition, interactive reports have been created to track different types of activities. All technologies used were based on Microsoft existing products.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people from the vendor’s team:

• 1 Business consultant
• 1 Technical consultant 
• 1 Solution Architect

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

InSky's implementation and customization of Microsoft Dynamics 365 CRM has increased the speed of information flow, facilitated employee collaboration, optimized, and automated business processes, resulting more efficient business. 

The marketing module made it easier to create campaigns that make the organization of events and conferences simpler and more efficient, while the interactive reports allowed for tracking different types of members activities in a way that requires only a few clicks from a general to a very specific report.

Describe their project management style, including communication tools and timeliness.

The experience of doing business with InSky has always been positive and all our requests have been resolved within the planned timeframe. All communication was done through Microsoft products.

What did you find most impressive or unique about this company?

The most impressive thing about them was their pragmatism and flexibility in attending to our needs/requests for our solutions implemented, and understanding of our processes, resulting in a successful completion of project.

Are there any areas for improvement or something they could have done differently?

Nothing significant to suggest.