INOXOFT

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Maxfin Partners Limited based in London.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We spent a number of years developing algorithms in standard database formats such as Excel. We wanted a partner to turn our Excel sheets, plans, and designs into a more robust and speedier package that included correct risk controls and disaster recovery. We needed a more robust programming product for production.

SOLUTION

What was the scope of their involvement?

INOXOFT built a data solution that sticks the heavy computational tasks into databases on the cloud. It’s incorporated on a need by need basis. Their team took the heavy workload off of our frontend. It was a complete package.

Our services are calculation heavy. At the end of each hour, we take in data about the previous hour’s trading and price activities from third-party providers. Then, we run through a series of calculations. Based on the last hour, there may be thousands and thousands of calculations to perform quickly. These calculations asses how we proceed in the next hour such as adjusting our levels or extracting ourselves from any particular position.

Their team used cloud-based and web-based technologies. They created functions to alert us if a process hasn’t run correctly. They put in catch-all alerts around our space such as if data wasn’t collected or a fixed connection failed, or an API connection went down. Alerts are sent via e-mail, text, and phone calls.

They also incorporated many elements from third-party service providers as well as bespoke elements. Their team also created a usable frontend, which is web-based but private. We can log in to our web portal to can see an overview of the activity.

The product went live and INOXOFT’s developing it. Their team’s following up with enhancements and deviations from the initial platform.

What is the team composition?

We generally work with a team of four, which includes three developers and one QA. We also work with a project manager who has worked on this project since day one. As well, we work with a more senior project manager who is an access point for us in terms of dialogue and discussion.

How did you come to work with INOXOFT?

We found INOXOFT through a mutual connection that recommended INOXOFT. We spent time speaking with them. Then, we met with them at their Ukraine office. We spent a week mapping out the project and getting to know them, which was important to us. We needed to know we could get along with them. We came back from Ukraine and decided to work with them.

There were a number of different factors in our decision including price. It wasn’t a natural fit but once we met them and saw their portfolio, I quickly realized they had a good hold of their work.

They were also located in Lviv, Ukraine. The city includes four IT-focused universities. If they wanted to expand or needed new skill sets, they could cherry-pick the best people from the four universities. They were also personable and understood their products.

How much have you invested in them?

We've spent approximately $620,000 USD on their services so far.

What is the status of this engagement?

We started working together around April 2018, and our partnership’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our entire business is built around the software INOXOFT produced. Without the software, our business wouldn’t be able to operate. We wouldn’t be able to onboard new clients.

We’re a revenue generated business. It would be impossible for us to generate revenue without the software and package that INOXOFT put together. Our business wouldn’t exist or survive without the technology.

INOXOFT is there for us 24/7 to protect our program and clients. They’re always there if we need them.

On top of that, we had two close associates with development and technology requirements. We pushed them towards INOXOFT because they’re very good. We will be working with them for the considerable future, at least the next couple of years.

How did INOXOFT perform from a project management standpoint?

During the day, we communicate with them via Skype chat. We can pick up the phone or send messages back and forth. If they have any queries, they post them on Skype chat. We also use Google Docs to share documentation. It works well and is perfectly secure.

INOXOFT’s cautious and careful. The project manager’s absolutely outstanding. He understands our product and assigns the right people to the project. They take criticism well, so it’s become a proper working relationship rather than just a client relationship. It works well for us.

Their team was keen to break into the financial services industry, so there was initial pressure on them. With their previous work, there weren’t the same pressures on time and accuracy. They steered even more towards accuracy, which is especially important in financial services.

Their team adjusted their mentality quickly. They had to become more inquisitive in terms of what we wanted as a client. They wanted to talk about the project face to face to understand what we wanted to achieve. They’ve worked with us every step of the way.

What did you find most impressive about them?

Their most impressive quality is the number of hours they put into a project. When we initially went to them, we told them we had a big project that wasn’t really in their wheelhouse at the time. They undertook the challenge in a compressed time period, which was impressive.

Even today, they’re willing to work on weekends if they feel behind. Their work ethic’s their most impressive characteristic. I’ve never seen a company quite like them. 

Are there any areas they could improve?

This isn’t a negative quality, but they’re proud. At times it may be difficult for them to say they don’t understand. There have been moments when if they asked, I could’ve helped them better understand a task.

Do you have any advice for potential customers?

The key to our relationship was the time we spent together in person. It made all the difference to me. I was skeptical about the relationship because of the distance. It wasn’t until I spent time with the INOXOFT team that I understood our project was a priority to them.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a software management company. We have engineering offices in two locations, one of which is offshore.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inoxoft?

We had different freelancers working for us on different things. We wanted to consolidate by finding one service provider that could do everything and grow with us. From an engineering side, we were unable to keep up with the framework needs. For example, we wanted to switch to React so we needed expert help.

SOLUTION

What was the scope of their involvement?

The first two phases of the project were on the UI side. First, they worked on our marketing site and took ownership of working on that project. Second, in our application, they developed tools and helped our developers understand where and when their code was breaking. They did management applications that had been abandoned, such as admin on settings pages and management based on APIs.

Our core team in our offshore office presented an API that Inoxoft was able to write management applications consolidated into our product.

In the next phase, they helped integrate with the CI of specific vendors for our product. This is a pure Java server development. They gave us full coverage, as well as QA project management. They facilitated the entire operation.

What is the team composition?

We worked with several people, around a dozen, that facilitated the engagement. This included a project manager and an account manager.

How did you come to work with Inoxoft?

My brother, who is also a colleague, referred them. He had worked with them previously.

How much have you invested with them?

We've spent between $250,000–$500,000.

What is the status of this engagement?

We began working together in September 2018, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Internally, we are happy with the results and communication. Integrating with the CI of those vendors, we were able to leverage our power and make our users happy. Once the product is live, we will look for more metrics such as turn and usage. They did QA very well.

How did Inoxoft perform from a project management standpoint?

The communication was very sound despite the time difference of working with an offshore vendor. They’re strict, with a specific roadmap and task breakdown. They worked flawlessly. We had standups, daily reports from engineers, and communicated through Slack.

What did you find most impressive about them?

Unlike previous vendors we worked with, Inoxoft allowed us to individually interview team members to build the team we worked with. I was able to spend a fair amount of time with the team members who worked on Java. They’re very professional. 

Are there any areas they could improve?

I want developers to engage with the product itself. I don’t think they wanted to do that.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a driver's license training company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We needed help with software development. I don’t have any experience with programming, so we brought in INOXOFT.

SOLUTION

What was the scope of their involvement?

They developed the software that helps me to teach people about the rules of driving. The practice app is supposed to detail to the students how to pass the test. It can be used on a mobile device or on a computer, made for both Android and iOS. They were in charge of the frontend development as well.

What is the team composition?

There were three developers, three testers, and one project manager.

How did you come to work with INOXOFT?

I did research and based on recommendations and decided to use them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before, I had four teachers who were involved in the process, helping students to prepare for exams. Now, I only have one teacher, but the students are still performing better on the tests. Plus, I'm saving money this way. We like the product and find it to be very helpful.

How did INOXOFT perform from a project management standpoint?

Project management was good. They're very professional, which we appreciated internally. When we ran into problems, they were able to fix them very quickly.

What did you find most impressive about them?

Based on the market, they perform really well. Upon checking their previous reviews, they were really great. They’re a good company, and I’m satisfied with the product.

Are there any areas they could improve?

I have nothing to complain about.

Do you have any advice for potential customers?

You’ll be happy with working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an image analysis company that performs image analysis work with artificial intelligence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We hired INOXOFT for their development services.

SOLUTION

What was the scope of their involvement?

This past winter, we worked with them on a small project. After that, their team built our internal web tool from the ground up. The tool, which is based on Python, annotates images.

What is the team composition?

We had one project manager and three developers on the project.

How did you come to work with INOXOFT?

I can’t remember how we found them, but we searched for different companies and received various quotes. Their proposal seemed the most convincing.

How much have you invested with them?

In total, we’ve spent $14,000.

What is the status of this engagement?

Our engagement with INOXOFT started in February 2019. The last project concluded in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We judge their code quality, which meets our standards. We’re considering them for a future project.

How did INOXOFT perform from a project management standpoint?

From a project management standpoint, they’re great. Our project manager was dedicated and communicated well. We used Skype. She directly answered any questions we had, organized individual sprints, and planned ahead.

What did you find most impressive about them?

I appreciated their reliability and responsiveness. Their overall communication process was also efficient. We were prepared on our side. We had concrete ideas and topics we wanted to emphasize. Their team implemented what we needed and spoke to us when needed. We didn’t waste a lot of time with unnecessary calls.

Are there any areas they could improve?

No, everything was all good.

Do you have any advice for potential customers?

I would advise others to work with them.

BACKGROUND

Please describe your company and your position there.

We design lovable brands that people love interacting with. I am a co-founder and creative lead. We have a small core team and work with a broad range of third parties who are best in class at what they do.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INOXOFT?

We developed an employer branding campaign and a job listing website for a major player in the logistics market. INOXOFT was approached to develop the front and back end of the entire application.

What were your goals for this project?

We had a limited budget to work with and high demands in terms of quality for a fully responsive job-listing application with an advanced javascript front end but also great SEO. INOXOFT implemented a Next.js / React stack that does the job perfectly.

SOLUTION

How did you select this vendor?

We were already working with INOXOFT on a long term project together with a third-party investor. INOXOFT seemed a natural go-to vendor to involve in this project.

They were able to come up with a roadmap and budget that fit our expectations. As we already knew they would be able to deliver quality-wise, the decision was easy to make.

Describe the project and the services they provided in detail.

They proposed the full application stack and they identified certain risks within the project, based on our textual documentation and Adobe XD prototype. To combine a modern front end with good crawlability by search engines, Next.js + React were chosen to create the front end.

For the backend, headless CMS Contentful was used. This provided lightning fast deliverability of textual content as wel as media, and great scalability in terms of performance.

Additional services to piece everything together were found in Uploadcare to manage secure uploads, Atlas Mongo for minor data storage, and Heroku for Node.js cloud hosting.

What was the team composition?

The team consisted of a project lead, two QA staff, and two developers. The scope of the team did not change.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our client has invested in a solution that allows them to recruit new talent without the need for third-party recruiters. This is a great cost-efficient solution that yields them more freedom and power in their recruitment efforts. They are now on track of achieving their goal to hire a great number of additional staff within a foreseeable time frame.

How was project management arranged and how effective was it?

We'd have a weekly Hangouts call with the project lead to sync up, and in addition, INOXOFT set up a separate Slack workspace with our team and all of their developers to quickly address questions and issues.

On occasion, e-mails were sent to address more complicated matters. Everyone involved at INOXOFT was proficient in English.

What did you find most impressive about this company?

We appreciated their flexibility and their obvious joy in helping us solve our problems and challenges. Especially this joy is something that other vendors sometimes lack. In the end, everyone wants to have a good time and enjoy their jobs, no matter how serious. A smile every now and then is priceless.

Are there any areas for improvement?

Little room for improvement! If I had to mention anything, a more visual approach to the roadmap would make things even clearer.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of AppliedGroup Nordic. We’re a tech startup based in Sweden.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

I had an innovative idea for a product that would change how customer loyalty programs are used in the retail space, but I didn’t have the technical experience or a roadmap to bring it to life.

SOLUTION

What was the scope of their involvement?

I provided INOXOFT with a detailed description of my idea and some mockups. After reviewing the documentation, they came back with a draft for the solution. We collaborated from start to finish, working iteratively off of their team’s initial plan. It’s a white label product that is integrated with Magento. We’re still engaged with INOXOFT for support.

What is the team composition?

We started with a team of four, and it’s since grown to 12. I’m primarily in contact with the CEO and tech lead.

How did you come to work with INOXOFT?

We explored the Ukrainian development market. I was looking for a vendor with a senior engineer that had proven experience with Magento and Azure technology. INOXSOFT fit the criteria we were looking for in a partner.

How much have you invested with them?

We’ve spent about $2 million with INOXOFT.

What is the status of this engagement?

We started working together in August 2017, and it’s an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

INOXOFT is very knowledgeable in terms of technical skills and business intelligence systems, which helps them deliver high-quality work. We just released the solution in September, and we’ve been growing ever since. Investors see value in the product. They thoroughly reviewed our technical elements and decided to invest, which speaks to INOXOFT’s work.

How did INOXOFT perform from a project management standpoint?

Early on, we realized we had different expectations in terms of project management. Over the first few months of the engagement, we found common ground and solved our problems. We’ve been working together at a professional level ever since.

What did you find most impressive about them?

Unlike some large enterprises, INOXOFT can manage an agile workflow. We collaborate closely, which is very helpful for someone with minimal technical experience like myself. They basically took the role at CTO in my company and helped us solve some complex issues.

Are there any areas they could improve?

Our main issue was getting on the same page regarding project management.

Any advice for potential customers?

I traveled to Ukraine and worked with their team for a week each month during the bulk of the project. This way, I felt like I was part of their team and we had a strong relationship. I had a deep understanding of how they work, which I think benefited the results.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Bos-Dimex (NASDAQ:BOSC). We're a warehouse and logistics integrator that works in artificial intelligence (AI), identification data collection, and the industrial IoT. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We needed development help.

SOLUTION

What was the scope of their involvement?

We started working on applications, but we’ve since shifted into cloud services. They normally work with Java for Android, Python for web, ASP.NET, and WPS. Our first project was an Android application for stock taking, which we later implanted into our site.

We then moved to an asset tracking application and, after that, to another web app that creates profiles for customers and asset management. Currently, we’re building an IoT control system that handle’s a factory’s RFID system. It records and manipulates their data so it can be utilized by their ERP solution.

What is the team composition?

I work with one designer, 4–5 developers, a QA resource, and a project manager. If it’s a big project, I'll go through the specs with their CEO before going deeper with the software people.

How did you come to work with INOXOFT?

I found them online when I needed to build a small Android application. I’d been working with a few companies in Ukraine and Russia, but I wanted to find a different outsourced team. INOXOFT turned out to be better than my other partners, so I continued working with them. 

How much have you invested with them?

I’ve spent over $1 million so far.

What is the status of this engagement?

We’ve been working together since 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At the beginning of our current project, they weren’t familiar with RFID technology. One of the Android developers visited me in Israel to learn about the hardware, but we were still skeptical they could handle the project. However, they delivered the project two and a half years ago and it’s still running great. Whenever they work with us, it’s like their working on their own project; they’re a true partner.

How did INOXOFT perform from a project management standpoint?

They didn’t handle project management until two years ago when they assigned a project manager. Since then, they’ve worked with a good deal of order. We work in sprints and use either Jira or Assembla, depending on the project. These tools make everything much clearer than it used to be; I know exactly how many hours I spend on each scope I give them.

What did you find most impressive about them?

They deliver what they promise, and I can’t say that about other companies I’ve worked with.

Are there any areas they could improve?

They ought to approve specific schedules. They might tell you something will be done in two weeks to satisfy you, but it’ll take three weeks. However, they work like crazy and at night to deliver. It might take them time to start a project, but after they’ve started, they run fast.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of a knowledge management platform that helps customer service teams improve their ability to handle call volume and reduce call escalations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inoxoft?

We were lacking the capacity to manage our complex technology, and we wanted to scale the business.

SOLUTION

What was the scope of their involvement?

Inoxoft acts as an extension of our development team, providing both frontend and backend support. They've worked on various integrations, including extensions of products into other platforms, using technologies such as JavaScript.

What is the team composition?

We work with about six or seven people, including a project manager and various developers.

How did you come to work with Inoxoft?

We met them in person while we were visiting Eastern Europe. After speaking with their team, we felt they were very passionate, open-minded, and flexible, which is hard to find in traditional relationships with developers. 

How much have you invested with them?

We've invested between $450,000–$500,000.

What is the status of this engagement?

We've been working together since around February 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Inoxoft has helped us get to market faster, allowing us fo fill product gaps more easily. Their efforts have definitely had a positive impact on our ability to satisfy customer needs.

How did Inoxoft perform from a project management standpoint?

They've pretty much taken a leadership role, acting almost as their own department within our integration team. They're able to manage their workload with minimal oversight, which saves us a lot of time. They're also good about staying in touch through Jira and Slack and checking in on a weekly basis.

What did you find most impressive about them?

They're self-starters. Not only do they operate with a great deal of leadership, but they also bring a lot of innovation and flexibility to the table. They're incredibly knowledgeable and responsive. I've even been able to reach them at odd hours. The value they place on building and maintaining a long-term partnership sets them apart.

Are there any areas they could improve?

No. The feedback I've heard from others who work directly with their team has been very positive.

Do you have any advice for potential customers?

Share the vision of the product and any long-term plans or goals with their team in as much detail as possible.

BACKGROUND

Introduce your business and what you do there.

We are an Israeli startup working on motion recognition technology. We use machine- and deep-learning components to analyze people’s speech and detect what emotions they feel during a particular period. Our products, solutions, and services are based on this idea. I led our Ukrainian office for a time, and am currently a senior manager of the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We work with them to develop products and services based on our main idea and technology. We’ve developed machine- and deep-learning technology, and needed to develop internal tools and external solutions.

SOLUTION

What was the scope of their involvement?

INOXOFT has developed our cloud solution using Microsoft Azure and ASP.NET, and frontend using AngularJS. They also developed Android and iOS applications for different products and services we offer.

We needed to make our machine learning component more efficient. We needed a tool that would allow us to feed different types of data to the machine learning engine, making it more accurate and faster.

We had a team that analyzed voice recordings and determined which emotions were being experienced at different times. INOXOFT has developed an internal software tool that allows us to upload voice recordings and track the emotions displayed in them. Our own employees use the tool. It was developed as a cloud solution with an Azure backend.

We needed to promote our offerings during an event, and had the idea of creating an Android application. The app tracks phone conversations, calculates trends, and provides statistics such as how happy the user was during a call.

They've also developed an Android and iOS cloud application for hospitals. Prior to attending an appointment, patients can log into the application and answer some questions through text and voice recording. Based on that, we can give doctors predictions and analyses about what was happening with the patient.

What is the team composition?

We started by using a couple of resources from their team. We use them as needed. In total, we’ve used 10–12 developers, QA testers, and managers from their team.

I work directly with one or two managers from INOXOFT, depending on how much ongoing work we have. They led the teams from their side.

How did you come to work with INOXOFT?

One of our Ukrainian employees recommended the team after we asked for referrals. I got in touch with INOXOFT and discussed what they were offering. I decided to have a trial, using one or two developers from their team to create a small portion of an internal tool. I was very happy with their quality, delivery, and communication, so we started to expand the team and do more things.

I evaluated 10–12 different vendors in total, evaluating their teams and costs. I had multiple interviews, and INOXOFT gave us a very good cost/value proposal.

How much have you invested with them?

We have spent around $450,000–$500,000 on their services. We’ve had a large team for around three years.

What is the status of this engagement?

We started working with INOXOFT around three years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The internal tools we’ve developed with them work well. We have significantly improved the quality of the machine learning engine. It also gives us a way of tracking employees and improving their performance. The UX is pretty good, and the application works smoothly. We and our employees are happy with the results. This confirms that INOXOFT performed well.

How did INOXOFT perform from a project management standpoint?

The communication is quite clear, and the managers I’ve worked with are responsive. I can communicate with someone whenever I need something urgently need or want a report.

I've visited them on a couple of occasions to ensure that we're in sync regarding our roadmap. This has worked very well.

Their managers do a good job and go the extra mile. I didn't expect them to work on the product itself as much, and provide some level of business analysis. They give us feedback and ideas for improving the product. They've persuaded me to choose a different approach on a couple of occasions. They don't just do what I say, but also bring their ideas to the table.

We haven’t had significant delays. We've deviated from the roadmap a little, but they work hard to deliver.

What did you find most impressive about them?

Their management, responsiveness, communication, commitment, and work quality are all very good. They work hard to ensure that we meet our deadlines.

Internal employees evaluate the work, and we perform code reviews from time to time. They don't switch from senior to junior resources like many in the industry do. The quality stays at the same level. They're honest and transparent, which I like a lot.

BACKGROUND

Introduce your business and what you do there.

We’re a development company specializing in mobile apps and websites. We develop our own products. I’m the head of the mobile department and am in charge of anything related to mobile, including app development and promotion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We were building two apps, one for Android and one for iOS, as well as an admin panel.

SOLUTION

What was the scope of their involvement?

I had an initial conversation with one of their members in Israel. He understood all my needs right away. We then used a combination of three technologies, including Google Firebase and third-party analytics. We exported those to Xcode for iOS, and then to Android.

What is the team composition?

I’m working with a few members of their team. My main contacts are a coordinator and a marketing person.

How did you come to work with INOXOFT?

I did online research and contacted 10 companies for quotes. INOXOFT wasn’t the cheapest option—they actually had the highest offer overall—but they made the best impression. They were the only ones who understood my needs from day one. The rest of the companies proposed to deliver in two weeks, which was far too little time for a product like this. INOXOFT said that it would take two and a half months and they stuck to that deadline. There was a lot of work involved, so it was impossible to do it in less time.

How much have you invested with them?

The cost of their work was more or less $20,000.

What is the status of this engagement?

We started talking to them around six months ago in October or November 2017. It took us two months to build a common reference and begin working better. The project went live two weeks ago. The app was finished a month and a half ago, after which we made a few upgrades. We are still working with them on improvements and new features for upcoming versions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a set timeline for building everything. It was easy to follow their work and determine whether they were keeping the timeline, which they did.

How did INOXOFT perform from a project management standpoint?

They performed well. Their coordinator was always in charge and making sure everything was working well. I received regular updates, including on weekends.

They helped me come up with things I hadn’t thought about before. It was nice working with them—they’re a professional team. We had some last-minute changes, but they didn’t charge us more.

What did you find most impressive about them?

They know how to listen and can offer better solutions than we thought of. I gave them a set of requirements, which they improved by choosing different options. They understood all our needs and made sure we got them eventually.

Are there any areas they could improve?

I’ve worked with a few bad companies in the past so I was expecting the worst. Our collaboration was very good. The fact that I am still working with them confirms this.