Innerluxes

BACKGROUND

Introduce your business and what you do there.

A3 Trading supplies a wide range of high-quality commercial kitchen equipment to various industries, focusing on timely delivery and excellent customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INNERLUXES to accomplish for your business?

We needed help with our e-commerce platform.

SOLUTION

What was the scope of their involvement?

INNERLUXES has built our store from scratch.

What is the team composition?

We work with two teammates from INNERLUXES.

How did you come to work with INNERLUXES?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working with them in January 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

INNERLUXES's dedication to resolving issues has led to a 100% satisfaction rate from our employees and allows our IT organization to focus on larger digital transformation initiatives. Moreover, they've increased our sales by 21%–83% in 1.3 months.

How did INNERLUXES perform from a project management standpoint?

We communicate via in-person meetings, virtual meetings, and emails or messaging apps. The team replies within 20–25 minutes and delivers on time.

What did you find most impressive about them?

INNERLUXES's team has almost 90% of their work handled and automated.

Are there any areas they could improve?

They could create an AI agent for our app that can accept auto orders.