IIH Global

BACKGROUND

Please describe your company and position.

I am the CEO of a SaaS company

Describe what your company does in a single sentence.

We are a SaaS company doing feedback management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Backend improvement
• Development of new design

SOLUTION

How did you find IIH Global Limited?

Online Search

Why did you select IIH Global Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from IIH Global Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developer partner needed to stabilise the platform and develop into a redesigned product. Development is still ongoing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uptime for our app is now 100%. Grievances are communicated across and understood.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, needs are responded as required and done so promptly. Developer management on my end can be as micro and macro as and when I needed it.

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like how my grievances are responded to logically and professionally.

Are there any areas for improvement or something IIH Global Limited could have done differently?

Nothing I can think of in the moment.

BACKGROUND

Please describe your company and position.

I am a Director at Onyx Black Limited

Describe what your company does in a single sentence.

We are an IT company specialling in bespoke software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Build and manage the project
• Draft out a design and development brief.
• Come up with any short falls in the initial idea

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Attention to detail

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop a travel website, where users can book the entire travel plan in one place. This would also include interaction with 3rd party software. The users would have the ability to set up their own portal where they could store essential travel documents, design their travel schedule, and receive notifications.This would be a first within a travel website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their ideas and contribution on small matters and large details were excellent. This was something we never excepted but every team member had a part to play throughout the build. It was like being surrounded by your own team. Communication was second to none, they always delivered what was asked and explained if anything was to be out of scope or off timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management plays a massive part in any project! They kept us informed every step of the way, and explained if anything was not in scope or if there was a possible delay. What makes them different is they explain in detail why it could be delayed and quite often offer another solution.

What was your primary form of communication with IIH Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Customer service, communication and the fact they were always happy to help. It was like it was their own project, no them building for us!

Are there any areas for improvement or something IIH Global could have done differently?

None what so ever, 1st class all the way.

BACKGROUND

Please describe your company and position.

I am an executive at a software company

Describe what your company does in a single sentence.

We are WordPress web design and development agency for SME's.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• To provide support with a complex application

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• Pricing fits our budget
• Company values aligned

How many teammates from IIH Global were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH provided support for our core team with their expertise within the WordPress CMS. We required extra hands to work with ongoing projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have released the software as planned and ithas been received well from our target audience. The quality of the code is exceptional alongside our core team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The developer immediately fit into our existing PM tooling, contributed also. They always delivered on time, if not early on most occasions.

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Passion and quality of work of the developer who worked with our core team. Although they are part of the wider team,they feel like they are working with us and this is because of their passion and desire for the mission we are on, and they believe in it too.

Are there any areas for improvement or something IIH Global could have done differently?

At this moment, nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I am an executive at feteOps, a Digital Transformation & Technology Enablement company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We needed to develop a mobile app which would digitize COVID screening procedures for customers dining in or ordering take out at restaurants during the pandemic

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted a few vendors online and contacted them to describe our requirements - we selected IIH Global based on their stated approach and pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held a number of discovery working sessions reviewing user stories and work flows. IIH Global generated a statement of work with deliverables which included a COVID screening app on IoS and Android devices, with menu ordering capabilities and payments via Stripe - also included a web app and portal supporting restaurants which subscribed to the app. All deliverables were tested and validated before deployment.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with a Project Manager and Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web portal and apps were ready after about 6 months, but we had challenges having the apps certified by Apple & Android for release on their stores due to evolving regulations around publishing COVID related apps. We worked with IIH Global via another statement of work to modify the apps accordingly before publishing on both stores.

Describe their project management style, including communication tools and timeliness.

The project manager was very easy to communicate with - very responsive. He set us up on Slack which made team collaboration very effective - we were able to exchange artifacts, view screenshots and track progress via Slack and weekly calls. He kept to quoted timelines and gave suitable notice regarding any impacts to deliverables

What did you find most impressive or unique about this company?

Strong project management and collaboration, and they were quite knowledgeable about mobile app development. They did their homework when we asked them to explore options and were quite transparent with their findings.

Are there any areas for improvement or something they could have done differently?

Nothing that IIH Global had control over, but our biggest hurdle was the delay we encountered trying to publish our apps in the App Store and Google Play Store, due to rapidly evolving regulations for publishing COVID related apps.

BACKGROUND

Please describe your company and your position there.

I am the Director of Operations at a digital Marketing firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

we hired IIH to handle our web development project for our clients. The goal was to help give the added tech options.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for top rated development companies and chose IIH for scalability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We requested that wordpress sites be created using elementor builder and wordpress platform. The key deliverables included taking our designs and applying them to the elementor framework, hooking in contact forms, analytics and pixels and carts.

How many people from the vendor's team worked with you, and what were their positions?

2:

• tech lead
• project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch a website that gained immediate traffic, one that garnered more sales for an existing business and one that helped streamline sales of physical products

Describe their project management style, including communication tools and timeliness.

We communicated daily via slack and tracked projects via trello.

What did you find most impressive or unique about this company?

We appreciated the team members' availability, which aligned with our working hours.

Are there any areas for improvement or something they could have done differently?

I would have liked a formal process upfront, but we have one now and it is running smoothly

BACKGROUND

Please describe your company and your position there.

I am one of the founders of EQLGlobal AB. EQL's vision is to provide simple information for all. We believe that everyone should have access to the stock market's information, so we’ve built EQL from the ground up to make stock information user-friendly, approachable, and understandable for newcomers and experts alike.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We already have our app developed somewhere but are not happy with the overall performance of that vendor, so we were looking for someone trustable and excellent technology partner that can take care of maintenance and enhancement on the app.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was connected with Dhaval their Sr. Business Development Manager for the last 1 year, throughout our conversation I found that he can provide us with the required tech team and support to scale out our product. The thing I like about him is transparency, his approach, and his excellent industry/product knowledge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were looking for a remote team that can directly work with us on our app that we have developed using the latest technology Flutter. We need someone who can take care of the bugs as well as keep developing new futuristic functionalities. So, we had a meeting with Dhaval their Sr. Business Development Manager and from the very first meeting we were quite confident and sure that he will provide us with the best services

So, we have finalized to start working on it with the Time & Material Model. We have started and within a few hours, we have started seeing amazing results.

How many resources from the vendor's team worked with you, and what were their positions?

Two resources one is Sr. Mobile App Developer/Flutter Developer and Another one is working with us as a project manager/business manager, making sure everything goes smoothly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within a few hours of time, they were quite able to improve the overall app’s performance and also able to develop a few functionalities very quickly better then what we have expected so ultimately we are getting better quality now within the quicker timeline.

Describe their project management style, including communication tools and timeliness.

We are using excel and other third-party tools like Slack, and email for communication. Their project management style is excellent, they are only moving to the next task once we approve or provide them the confirmation that the completed task is error/bug-free and working well for all the end users.

What did you find most impressive or unique about this company?

• Excellent Technical Skills
• Transparency
• Communication Skills
• Affordable Rates

Are there any areas for improvement or something they could have done differently?

At the moment we find them excellent enough and don’t see any room improvements

BACKGROUND

Please describe your company and your position there.

I am the CEO of edtech company. We develop new ideas to solve problems in education sector

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

To develop software for anonymous marking of exams and assessments

SOLUTION

How did you select this vendor and what were the deciding factors?

Prompt response to inquiries and their ability to listen to customize instructions and needs

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Deliverable was in three batches with feedback and progress reports weekly

How many people from the vendor's team worked with you, and what were their positions?

2 people worked with us directly

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform was developed to our satisfaction and to the satisfaction of our clients

Describe their project management style, including communication tools and timeliness.

Their project management style was excellent.

What did you find most impressive or unique about this company?

Timely responses, creativity and listen skills

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Den Haag Amigos is organization for hosting events in Den Haag. Now we made website platform for our community to publish their events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

Our Goal was to develop a WordPress website for our organization

SOLUTION

How did you select this vendor and what were the deciding factors?

I found this vendor on this website. the other people reviews, their projects posts, and videos made me decide to work with IIH Global

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work includes, allowing the web users to create a new events in the homepage linked with ticket system. Allowing the users to create a new groups and create events within their groups with info about the events host and attendees. track users location to display events and groups in their locations.

How many people from the vendor's team worked with you, and what were their positions?

3 people. WordPress developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome of the project is still underway we are still developing the project

Describe their project management style, including communication tools and timeliness.

The timespan was clear, in case of any delay they will inform me ahead of time.

What did you find most impressive or unique about this company?

They have professional trustworthy developers.

Are there any areas for improvement or something they could have done differently?

The features in the website it can be done better such as the inbox, groups events, but we decided to do that in the next working stage.

BACKGROUND

Please describe your company and your position there.

I'm the client support and software project manager at a consulting business.It's never hard to reach them and they are always fast on responding to chat.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We hire IIH Global for a custom software project

SOLUTION

How did you select this vendor and what were the deciding factors?

The CEO decides it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project is to create customized software which later will be used for design mentorship and community. Including many features such as classroom, pipeline, community post, personal chat, and calendar for each class.

How many people from the vendor's team worked with you, and what were their positions?

The team who work with us are Aastha the Sr. Business Development Manager, Jatin as the Technical Lead, the whole development, and design team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We measure the development of the software project through a pdf file and PPT of things that must be done on each timeline (we call it stage), and each timeline has its deadline. This way will measure how many things done, how well it done, how in time it is delivered.

Describe their project management style, including communication tools and timeliness.

The communication tools used are slack and zoom. We communicate daily through slack and host a zoom meeting once in a while to discuss. Each stage deadline is 30 days. We expected the listed things on pdf done within 30 days. This already discuss first before the beginning of every stage.

What did you find most impressive or unique about this company?

Their communication attentiveness. It's never hard to reach them, and they always respond quickly to chats.

Are there any areas for improvement or something they could have done differently?

Keep on the hard work and the quality of the software.

BACKGROUND

Please describe your company and your position there.

We're a high-end clothing alterations company catering primarily to brides and members of wedding parties. I'm the operations manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We needed a clock-in/out feature meeting a variety of specifications which was integrated into our custom software utilized in our business. We hired IIH Global to build this feature as well as build future feature updates.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a market research period lasting a few months, we selected IIH Global from its competitors based on their low price, responsiveness, and dedication to working with us. Talking with Aastha, their Sr. Business Development Manager, she went above and beyond on responsiveness and showing willingness and dedication to work with us above their competitors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed a robust clock-in/out feature for our custom software which met our specifications. This was done in Zoho Creator's low-code environment. After the initial delivery of the feature requirements, a dedicated developer was assigned to our company who built the update over a 3 months, with meetings held every 2-3 weeks to check progress and make adjustments.

How many people from the vendor's team worked with you, and what were their positions?

Two people from the vendor's team worked directly. That was the Sr. Business Development Manager/Project Manager, and the software developer assigned to us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The solution cut billable employee hours by ~10% for non-salaried employees. The quality of the feature is exceptional, and hasn't posed any bug issues since it's implementation about 2 months ago.

Describe their project management style, including communication tools and timeliness.

We communicated primarily with the Project Manager via slack. Communication was very prompt and timely.

What did you find most impressive or unique about this company?

What was most impressive about this company was their dedication to working with us and meeting our needs. They also met and exceeded our expectations on the overall quality of the update.

Are there any areas for improvement or something they could have done differently?

While quality was great, we expected that the overall development speed to be faster. Development took 3 months when we needed the project completed in 2-4 weeks. To their credit, they had never worked with our specific low-code platform before, and our company had always used an in-house developer, and was the first time hiring a dedicated development firm. It was a learning curve on every side. I expect that they would work quicker on future Zoho Creator projects.