IIH Global

Introduce your business and what you do there.

I’m the finance manager at 4 Medical Testing. We do different clinical tests and trials.

What challenge were you trying to address with IIH Global?

We hired IIH Global as our company’s software development partner.

What was the scope of their involvement?

IIH Global has helped develop and design software that allows us to send COVID-19 certificates smoothly to the end users on time. It also enables us to scan the tests and send information to customers. They build the solution from scratch using Laravel. Additionally, their team handles web development and maintenance support for us.

What is the team composition?

I only communicate with two people from their team, including a project manager.

How did you come to work with IIH Global?

We found them online.

How much have you invested with them?

So far, we’ve spent around £20,000 (approximately $24,000 USD) for their services.

What is the status of this engagement?

We started working with them around April 2020, and our collaboration is still ongoing. Also, we’re about to launch a new company, and they’ll be helping us with that.

What evidence can you share that demonstrates the impact of the engagement? 

The software works fast, and the certificates go automatically to our customers’ emails as soon as the results are finalized. We had a problem with one of the servers last month, but the IIH Global team worked really hard to sort it out immediately. Overall, they’ve delivered software that’s user-friendly and runs very smoothly.

How did IIH Global perform from a project management standpoint?

They meet their deadlines and deliver outputs that are 100% ready and require no additional changes. We’re actually still working with them on one more project, which is 80% done already. They’ve been working hard and implementing any changes we ask for, so I think it’ll be reason time. For communication, we interact through phone calls and email.

What did you find most impressive about them?

We’ve been impressed with their responsiveness — whenever we have an issue, they get back to us as soon as possible and give their 100% effort. Moreover, their team understands that our customers are important because they need their certificates to travel, so whenever we need them, they give their best and update us immediately once things get sorted out. They’re also very friendly, approachable, and quick at solving problems.

Are there any areas they could improve?

No, they’re doing a great job, and I honestly feel like they’re the best IT company I’ve ever worked with. 

Do you have any advice for potential customers?

I definitely recommend working with them — they deliver quality work and are always spot on. Also, whenever you’re stuck on something, they’re always there to help you, which is exactly what you need from an IT company.

Introduce your business and what you do there.

I am the owner and director of Where Saints Go. We are an online retailer specializing in dining chairs and bar stools.

What challenge were you trying to address with IIH Global?

We wanted to find a low-cost web developer who could do day-to-day work.

What was the scope of their involvement?

Initially, we had a Magento 1 website and redesigned the website completely by adding many extensions. They take care of the day to day improvements and little things, as well.

Additionally, we recently transitioned from Magento 1 to Magento 2. This involved building a completely new website and adding a few more extensions. All of the implementation is done by IIH Global.

What is the team composition?

I interact with a couple of people on their team, including Sanjay (Senior Project Manager, IIH Global), who is based in London.

How did you come to work with IIH Global?

We had used a few agencies in India in the past and we had a decent relationship. The developer we had been working with for a couple of years prior left the company and they no longer had a Magento specialist.

At that point, we were forced to look for a new supplier, and I believe I came across IIH Global through Freelancer.com. After I contacted them, Sanjay and I struck up a rapport straight away.

What is the status of this engagement?

We began working with them in 2017, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We continue to receive positive reactions as we improve the website more and more every day. For example, we just added the ability to share variations and explain variations of products by using an image icon for the product itself, which users have been very excited about. Every little change IIH Global has implemented helps the user journey and experience to be a bit better. 

How did IIH Global perform from a project management standpoint?

Sanjay is the point-person between the Indian team and us. We are a small company, so we aren’t providing a lot of guidance to them, but they've done a very good job of moving the project forward nonetheless.

We have a daily conversation via Skype and I send a screenshot or design of what we want. By anywhere from the end of that day to within two to three days, they've always accomplished it. We now have a retainer in place, so we have a certain amount of work that is done regardless, as well, which has been working quite well.

What did you find most impressive about them?

They have been very fast and reliable. The price they charge is fair and the working relationship we have built is quite good.

Are there any areas they could improve?

Considering that we aren’t providing paperwork or a specific scope the way other companies might, things have been good.

Do you have any advice for potential customers?

When using offshore companies, I have found it is better to use designers in the country you are working from so they can design a frontend that is desirable to customers in that country.

In building websites, there needs to be input from both sides. It needs a lot of work not only from IIH Global but also on your end, to look at and review as well as test and pass everything. I think as long as that working relationship is well-established, progress should flow well between the teams from one task to another.

Please describe your company and your position there.

I run a digital agency from London, UK where we help businesses with the digital presence and custom development needs.

For what projects/services did your company hire IIH Global?

Dedicated resources for WordPress maintenance and development.

What were your goals for this project?

Getting a communicative and professional team by my side as my business grows.

How did you select this vendor?

Mostly thanks to Sanjay. Being based in the UK and proficient in the local culture, he made it easy to work with compared to other options I tried in the past.

Describe the project and the services they provided in detail.

Custom WordPress development, plug-in development for WordPress and Magento, ongoing support and care plan maintenance for various clients and hundreds of projects over the years.

What was the team composition?

We started with 1 dedicated resource and moved up to 5 people on the team. All are developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Having a dedicated team by my side has completely transformed my business, allowing me to take on bigger projects with a higher level of technical needs. This also took a lot of the annoying tasks off my plate and allowed me to focus on running and growing the business rather than doing the day to day development and maintenance work.

How was project management arranged and how effective was it?

At first, deadlines were a problem but the team worked hard to make up for the lost time. Including overtime and working on weekends in extreme cases. We're managing the team using TeamWork which is a project management system, Support desk, Chat system, So that everyone is always in control of what needs to be done.

What did you find most impressive about this company?

Their dedication to finding good solutions for me and for my clients is impressive.

Are there any areas for improvement?

Internal management of time to let me know when there's downtime or wasted time within the team so that I can allocate more tasks or initiate personal projects rather than spending money on unutilized resources.

Introduce your business and what you do there.

I am the head of management at a biotechnology company. 

What challenge were you trying to address with IIH Global?

Our website was typical of an early-stage startup, but not of one that received Series A funding as we just had. So, we needed to upgrade it. 

What was the scope of their involvement?

IIH Global is upgrading our previous website in WordPress, including the navigation structure. At the beginning of the project, my team discussed our goals with the teammates from IIH Global, who followed back with us quickly with design drafts. They offered suggestions on the overall structure, navigational option, and different themes. We provided all of the content for the site before the development was complete. 

What is the team composition?

We typically work with one teammate from IIH Global, but I believe there is a larger team working on website development. 

How did you come to work with IIH Global?

I’d worked with IIH Global at another firm. 

How much have you invested with them?

We’ve invested around £1,000–£1,500 (approximately $1,400–$2,000 USD) with IIH Global.

What is the status of this engagement?

Our engagement with IIH Global began in September 2021, and it is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

The website hasn’t gone live yet, so there are no metrics. However, I will say that the new site theme IIH Global designed is better than the previous. 

How did IIH Global perform from a project management standpoint?

IIH Global is very responsive and turns around project deliverables quickly — IIH Global ensures our feedback is reflected in their work. Their ability to stick to timelines and budgets is excellent. Typically, we communicate with IIH Global via Google Meet or Microsoft Teams. 

What did you find most impressive about them?

I appreciate the reasonable cost of IIH Global’s work. If I got this work done locally, it would be more expensive — working with IIH Global is cost-effective. 

Are there any areas they could improve?

I don’t think IIH Global has anything to improve. 

Do you have any advice for potential customers?

I’d advise future clients to put together a comprehensive brief for IIH Global to use throughout the partnership. 

Please describe your company and your position there.

We will empower education by delivering an easy to use Smart Multimedia Library which is Secure, Private and will help Children and Teachers benefit from Visual Learning. 82% of us learn more through visual learning. Children start using computers from a very early age and are increasingly using the Internet whether at home, in school, on their mobile phones & tablets.

Internet Safety is one of our Prime Objectives and knowing how to help protect children and young people is essential. Over 90% of schools in the UK do not have access to a Private, Secure Media Library located within the school. (Market Research carried out by Brunel University, National Educational Conferences and Parental Email Campaigns) We are the only company in the UK to provide a Secure & Private Service to Schools as we do not use The Cloud so Security is controlled by the School. Parents are also very happy that their children do not have to use the Cloud.

The Smart Multimedia Library is a comprehensive educational resource that uses Visual Learning to increase knowledge. Its Management Interface delivers an easy to use solution for storing and creating media. It is secure as a separate Appliance (Server) is installed within each school and delivers media from one Central Secure Indexed Platform.

For what projects/services did your company hire IIH Global?

We provided an outline development program for developing The Smart Multimedia Libray and following an interview with Sanjay Panchal we agreed to start working with him and his Programming Team. We are very happy with the level of service and the ease of communication which is so importnat when you are designing a unique project

What were your goals for this project?

We will empower education by delivering an easy to use Smart Multimedia Library which is Secure, Private and will help Children and Teachers benefit from Visual Learning.

How did you select this vendor?

Interview then offered a stage by stage development

Describe the project and the services they provided in detail.

Discuss the ongoing development and then use a staged development program

What was the team composition?

Sanjay here in the UK and his Programming Team based in India

Can you share any information that demonstrates the impact that this project has had on your business?

A major impact as we wanted to design a new educational resource for Primary & Secondary schools. Over 90% of schools in the UK do not have access to a Private, Secure Media Library located within the school. (Market Research carried out by Brunel University, National Educational Conferences and Parental Email Campaigns) We are the only company in the UK to provide a Secure & Private Service to Schools as we do not use The Cloud so Security is controlled by the School. Parents are also very happy that their children do not have to use the Cloud.

How was project management arranged and how effective was it?

The project was managed by Sanjay who is based near to our offices. He then presented our needs to his team.

What did you find most impressive about this company?

Their communication skills are most impressive.

Are there any areas for improvement?

Not at present and we are intending to use the Company on future development plans

Please describe your company and your position there.

Since forming in 1995, we have quickly established ourselves as one of London's leading security systems providers thanks to our ability to deliver first-class security solutions and a friendly, personalised service.

While our technical expertise and knowledge of security principles means we can offer state-of-the-art, reliable solutions, it is our dedication to customer care that sets us apart from the rest.

We provide every type of security system and products, including burglar alarms, CCTV, and access control and door entry systems. All of our systems are connected to our central monitoring station, which is manned 24 hours a day, 365 days a year.

For what projects/services did your company hire IIH Global?

As our client base grew, we needed a customer management interface that allowed us to hold various sensitive information. It needed to be user-friendly, easy to follow but detailed at the same time. We needed to be able to communicate to our client base and team members through the interface and update information with minimal clicks.

What were your goals for this project?

We used various different platforms, each with their own purposes, which unfortunately left room for errors. We needed to combine all the functionalities of these platforms to build one master hub to minimise errors, allow for information to be shared efficiently and having all team members inputting and exporting information from the same, live database.

How did you select this vendor?

From the first meeting, we were put at ease. Our brief was understood and correctly interpreted. We needed a results-driven company to help create a master hub that would ensure all platforms we currently work on can be combined into one, and ultimately reduce workload within the company so we are able to focus primarily on our customer service.

Describe the project and the services they provided in detail.

They designed and developed a new customer management solution that allowed us to work efficiently and smarter. Once we provided a detailed flowchart of our workflow from initial meeting to delivery, the developers team began production and we began to see results almost instantly. We were able to test each section as and when they were ready and provide feedback to undergo additional changes to meet our requirements.

What was the team composition?

We were given a primary point of contact so communication back and forth was easy with effective comprehension. Recommended changes were made swiftly as our feedback was then voiced to the team and the system was developed swiftly.

Can you share any information that demonstrates the impact that this project has had on your business?

As each section was developed and launched, we immediately began using the master hub which showed great results. Workload began to decrease, information was recorded and translated at a click of a button, and our team felt they were able to utilise their time wisely elsewhere.

How was project management arranged and how effective was it?

The development team regularly met deadlines and any issues were resolved quickly. Nothing was too much trouble.

What did you find most impressive about this company?

Nothing was too much trouble. They made time to come see us at our offices to get a better understanding when required and also allowed us to meet them at their offices to ensure they can carry out an changes immediately.

Are there any areas for improvement?

None

Please describe your company and your position there.

I'm the managing director of a research company that builds SaaS products.

For what projects/services did your company hire IIH Global?

We hired IIH Global to help us build a web app.

What were your goals for this project?

To create a scalable web app and launch with our existing clients.

How did you select this vendor?

We went through a procurement process, and Sanjay and the team were the most responsive.

Describe the project and the services they provided in detail.

The project in a Laravel web app, that handles multi subscription plans in different countries. We've had thousands of businesses use it successfully. IIH Global took our spec and design, and built the whole app, and continue to maintain it.

What was the team composition?

Project Manager, Dedicated Development Resource

Can you share any information that demonstrates the impact that this project has had on your business?

We see the team as part of our team now.

How was project management arranged and how effective was it?

Very effective, they're in our company Slack and well-integrated.

What did you find most impressive about this company?

Their ability to work quickly and efficiently set them apart.

Are there any areas for improvement?

Not really!

Please describe your company and your position there.

Schooled is an education technology company that strives to match students with different learning styles to teaching methods that work best for them.

For what projects/services did your company hire IIH Global, and what were your goals?

We hired IIH global to develop our product, a web application.

How did you select this vendor and what were the deciding factors?

We selected this vendor based on their outstanding portfolio and clutch profile. Factors we considered included past projects and current clients, price, and availability of support services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

IIH was hired to complete a web app based on a Figma wireframe we created. IIH used React and node to make our wireframe a real product.

How many people from the vendor's team worked with you, and what were their positions?

Between 5-10 people worked on this project. We were given a main contact (Aastha) who did an excellent job being available and answering any questions we had. I was also frequently in contact with the lead developer on the project (Ronak) who explained the project in detail. These two did an exceptional job and are employees IIH can be proud of!

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Currently, the product is undergoing a pilot.

Describe their project management style, including communication tools and timeliness.

IIH provides a primary contact who delegates between you (the client) and the development team. A majority of the project took place over Slack, which our IIH team effectively utilized. The timeliness was perfect. Changes we requested and bugs we found were addressed quickly and efficiently.

What did you find most impressive or unique about this company?

IIH makes it easy for people trying to develop software for the first time. Ultimately, IIH was and has been on the same page with us from the beginning. They knew exactly what we were looking for, and what we didn't want. Other software development firms jumped at us with marketing proposals, designers, and irrelevant business consulting. IIH took the time to understand who we are and offer us their services accordingly.

Are there any areas for improvement or something they could have done differently?

When designing front-end features, make key elements like the alignment of images, bars, and sizing more similar to the prototypes and wireframes provided. This was a minor problem and was quickly resolved.

Please describe your company and your position there.

Servite GmbH is a german-based company in cologne and is a staffing agency. we have developed our own In-house software in order to manage all the aspects of the Staffing agency. here I am CEO.

For what projects/services did your company hire IIH Global?

we have hired a great Team of iih Global in order to develop further our In Hause- software and release it to the mark

What were your goals for this project?

In-Haus developed web-application must be flawless live and further development of the web application is already planned.

How did you select this vendor?

on the Internet by referring to the references and in-person meeting.

Describe the project and the services they provided in detail.

the most part of the project related to the Translation, AWS Server configuration, Multitenancy, web customizing for English and german language user.

What was the team composition?

the great team, with most know-how which covers a vast spectrum of implementation of features, all the issues related to the back-end and front-end.

Can you share any information that demonstrates the impact that this project has had on your business?

This web application is the heart and brain of any staffing agency.

How was project management arranged and how effective was it?

project management is arranged in a very effective and efficient way.

What did you find most impressive about this company?

the great team which covers all the aspect of the project. being on-time and having a great team-working ability.

Are there any areas for improvement?

in all the aspect the IIH Global team are strong , maybe in "project documents" should be a bit developed.

Please describe your company and your position there.

We develop software for the pharmacy market. We were founded in 2015. I am the managing director of the company.

For what projects/services did your company hire IIH Global?

We wanted to develop a unique system with many complexities that would help pharmacies become more efficient. Everything is paper-based and laborious. We wanted to improve visibility of branches for the head office too.

What were your goals for this project?

The goal was to develop software that was:

1. Customisable depending on each pharmacy
2. Prevent duplication of data and prevent entries from being deleted once made

How did you select this vendor?

We put an add up and they approached us. After speaking to Sanjay for 10 minutes, I felt reassured straight away.

Describe the project and the services they provided in detail.

• Front end development
• Back end development
• Quality assurance testing
• Direct access to developers via Skype

What was the team composition?

Project manager (Sanjay) and a team of 5 developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Our solution is very successful and that is due to the team's ability to adapt to new challenges quickly. Pharmacy is constantly changing (legislation, new good practice policies, new services etc) so the developers have coded the system in a way that was can adapt quickly whenever we need to. They are also unbelievably responsive to changes and research a solution if they cannot think of one on the spot and get back to my team with a proposed plan and time frame. At the end of the day I get a breakdown of what work has been completed.

How was project management arranged and how effective was it?

The project manager is the best I have ever had the pleasure to work with. He is contactable 24/7 (literally) and goes above and beyond his call of duty.

What did you find most impressive about this company?

I can manage the developers directly via Skype through a group. I get daily updates of everything and the developers run any changes required by me before implementing this. Again, the project manager exceeds all expectations and our company wouldn't be where we are today if it was not for IIH and Sanjay. Whenever there have been issues, these have been remedied instantly.

Are there any areas for improvement?

None to date. The company's work is impeccable.