What evidence can you share that demonstrates the impact of the engagement?
We continue to receive positive reactions as we improve the website more and more every day. For example, we just added the ability to share variations and explain variations of products by using an image icon for the product itself, which users have been very excited about. Every little change IIH Global has implemented helps the user journey and experience to be a bit better.
How did IIH Global perform from a project management standpoint?
Sanjay is the point-person between the Indian team and us. We are a small company, so we aren’t providing a lot of guidance to them, but they've done a very good job of moving the project forward nonetheless.
We have a daily conversation via Skype and I send a screenshot or design of what we want. By anywhere from the end of that day to within two to three days, they've always accomplished it. We now have a retainer in place, so we have a certain amount of work that is done regardless, as well, which has been working quite well.
What did you find most impressive about them?
They have been very fast and reliable. The price they charge is fair and the working relationship we have built is quite good.
Are there any areas they could improve?
Considering that we aren’t providing paperwork or a specific scope the way other companies might, things have been good.
Do you have any advice for potential customers?
When using offshore companies, I have found it is better to use designers in the country you are working from so they can design a frontend that is desirable to customers in that country.
In building websites, there needs to be input from both sides. It needs a lot of work not only from IIH Global but also on your end, to look at and review as well as test and pass everything. I think as long as that working relationship is well-established, progress should flow well between the teams from one task to another.
The results of the engagement met the expectations of the internal team. Despite some communication issues, IIH Global utilizes project management software to ensure a smooth workflow. The team is hard-working, organized, and professional.