IIH Global

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of The VIP Concierge Groups Ltd, a concierge services company in Marrakesh and Barcelona.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with IIH Global Limited?

Our business was growing, and many of our processes were very manual, so I wanted to design an app to scale my business efficiently.

SOLUTION

What was the scope of their involvement?

IIH Global Limited provides Android and iOS mobile app development for us. We’ve started the process with face-to-face meetings with them, where I explain how I want the app to work and what I need it to do.

Regarding features, I’ve asked them for a platform where I can book my customers into the best venues in both cities where I work. I also want my customers to be able to monitor their bookings, how much they’re paying, the contact details, and the booking dates.

We’re currently making changes and adding new venues to the app. The team has also advised me to add features like Apple Pay and Google Pay to the platform because they’re becoming very popular.

What was the team composition? 

I’ve been working with Sanjay (Director), who is my main point of contact. In addition, I’ve been talking directly with the developers from IIH Global Limited’s team, mainly Chitra (Business Analyst).

How did you come to work with IIH Global Limited?

My accountant recommended IIH Global Limited to me when I told him I wanted to create an app.

How much have you invested with them?

The total investment for this project will be £25,000–£30,000 (approximately $31,800–$38,200 USD).

What is the status of this engagement?

We started working together in July 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IIH Global Limited's work has enabled us to show our customers that we're very professional because now users cannot only get bookings for the best venues in the cities but can also have an application to see what they've booked, the amount they've paid, and the time they're going very easily.

From an internal point of view, the app that IIH Global Limited has created allows me to streamline my processes and avoid spreadsheets or notes. We can all do it through the app's backend if I want to analyze how many customers we have or how much money we've made.

How did IIH Global Limited perform from a project management standpoint?

IIH Global Limited has delivered the work on time and budget. The team has given me access to an application where I can monitor their work to see what part of the app they're working on and the delivery times.

Moreover, IIH Global Limited's response to our change requests is immediate, and the team is always updating me on what's going on in the market and the best practices for our app.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

I want to give a shout-out to Chitra, who is the main person I talk to on the development side of IIH Global Limited's team.

What did you find most impressive about them?

What I like the most about IIH Global Limited is that they think outside the box. Technically, they're very good, but whenever I have an issue, they can come up with the right solution based on my business needs because they've quickly understood what I'm trying to do. 

Are there any areas they could improve?

As IIH Global Limited is getting bigger, they'll have to employ more people, so for them to be able to keep their services at a higher level, I recommend keeping their staff at the right amount.

Do you have any advice for potential customers?

Despite IIH Global Limited doing a lot of their development in India, they have a contact person in the UK to whom I speak daily and gives me advice on how everything's looking and if there's something we need to change, which is really important to me. To anybody in the UK working with them, I recommend using their local contact person — that's better than having someone completely remote.

BACKGROUND

Introduce your business and what you do there.

I am the owner and lead instructor of Crotalus Defensive Services, a self-defense, firearms, and emergency medical training company.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global Limited?

We had worked with a different vendor that we were not pleased with, so we hired IIH Global Limited to take over website management. 

SOLUTION

What was the scope of their involvement?

When we started working together, IIH Global Limited was hired to manage the website, but when they took over, they went through and solved all of the coding errors the previous company had left. They have fixed the workability errors and everything that was not completed, including creating an event system with a calendar and a payment option. 

After solving all of those issues, they started to manage the website. The website was built on WordPress; other technologies include Elementor and Yoast. 

What is the team composition?

We work with Sanjay (Director), Chitra (Business Analyst), and another account manager. 

How did you come to work with IIH Global Limited?

We found them online; IIH Global Limited was one of the first companies we found. We filled out a form, and they quickly got back to us. They seemed confident, and the prices were reasonable. We also appreciated their willingness to solve the issues that the previous developer left. 

How much have you invested with them?

We’ve spent around $3,500 with IIH Global Limited. 

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve solved everything quickly, and we’ve been a loyal customer of theirs. IIH Global Limited has gone above and beyond to find issues left behind to save us money. We’ve been really satisfied with the work from IIH Global Limited, and since they took over the website, it has flowed seamlessly. 

How did IIH Global Limited perform from a project management standpoint?

They stay on budget and work within our deadlines. We communicate effectively, and even when we’ve had a few misses in communication, they’ve been able to rectify issues. We communicate via email. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Sanjay; he’s done a great job providing value. 

What did you find most impressive about them?

We’ve continued to use IIH Global Limited and added services as time goes on because they’ve done such a good job. They can handle the issue or point us in the right direction whenever we need anything. We appreciate the affordability of their services while still delivering results. We’ve also been impressed with how quickly they can solve issues and their reliability. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

Request information from their company because working with IIH Global Limited is worth it. 

BACKGROUND

Please describe your company and position.

I am the CEO of Scrapeyard

Describe what your company does in a single sentence.

Chat Based Web Scraping Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Create a chat based web scraper

SOLUTION

How did you find IIH Global Limited?

Online Search

Why did you select IIH Global Limited over others?

• Pricing fits our budget
• Good value for cost

How many teammates from IIH Global Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH was tasked with creating something that has never been created and I was told was impossible by most of the developers I reached out to. They were tasked with creating a chat based web scraper that could scrape data from almost anywhere. Instagram, google scholar, yahoo finances, linkedin, indeed, etc.They were tasked with creating the ultimate research tool and they have delivered. They started from scratch in June and we have a beta up and running in August. Its amazing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress on the software was determined by demonstrations in virtual meetings and then after a beta was produced I have been able to see the progress for myself

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been great. Dhaval has been amazing

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They made something I thought was impossible, possible.

Are there any areas for improvement or something IIH Global Limited could have done differently?

Keep customers updated on the day to day progress with an excel sheet or something

BACKGROUND

Introduce your business and what you do there.

I’m an executive at CyberLessons.net. The idea behind this startup is to deliver cybersecurity lessons and educational materials to customers, such as practice Q&As and hands-on tests. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global Limited?

I hired IIH Global to build my website.

SOLUTION

What was the scope of their involvement?

IIH Global built my website; this involved UI/UX design tasks and development. They also worked on DevOps integration with Amazon while handling front- and backend tasks. For technologies, they mainly used WordPress and PHP, among others. 

For features and functionality, the website contained a video with text telling the user what the website was all about. Scrolling down would lead users to some recently added cybersecurity lessons and testimonials. Other tabs and pages were also built for the website. 

What is the team composition?

I worked with four teammates from IIH Global, namely two technical specialists, a project manager, and a sales manager. 

How did you come to work with IIH Global Limited?

I contacted IIH Global through Clutch and found that they had a great reputation. I gave them the RFP, which was lengthy and had so many challenges. Then, we had two meetings to discuss project points. They gave me an excellent price — lower than half of the other providers’ quotes. I found that they completed many projects similar to mine. Given these, I started engaging them. 

How much have you invested with them?

I spent less than $5,000. 

What is the status of this engagement?

The project lasted from July–August 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I was truly happy with the quality of their work. 

How did IIH Global Limited perform from a project management standpoint?

I had some money savings because of IIH Global. Other vendors offered to do the job for almost double the team’s price. For timelines, I was expecting a 1–2-month development period, but their turnaround time was only 45 days. As a result, I also had time savings. 

Overall, the IIH Global team’s work quality and communication were awesome. We collaborated through a Slack channel. Whenever I sent something, they responded within an hour with clear instructions. Every Friday, we had calls through Google Meet and discussed the project’s progress. We used emails for invoices. 

What did you find most impressive about them?

They had an excellent price and delivered things on time and within budget without asking for extra things. 

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

Speak with IIH Global’s sales manager and send him your requirements in detail. Give screenshots and examples and tell them how you want your website to be. This gives them a solid understanding of your requirements, allowing them to deliver tasks on time. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Candu Maintenance Company, a property maintenance company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global Limited?

I was having issues with my startup system and needed IIH Global Limited to provide IT-managed services and UI/UX design.

SOLUTION

What was the scope of their involvement?

IIH Global Limited has provided IT managed services. We gave them access to our system including our internal processes, workflows, and how we expected the system to work. Their design and user experience team was able to use those to make modifications to our system. They took our workflow processes and redesigned some of the pages to make them work better for our user experience. 

What is the team composition? 

I work with three people from their side. 

How did you come to work with IIH Global Limited?

I found them on Clutch. 

How much have you invested with them?

The project cost less than $10,000. 

What is the status of this engagement?

We started working together in April 2023, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IIH Global Limited helped me get my system running smoothly without as many errors. Before working with them, we could not get our system live and now we’re fully operational. They will continue to be our designated provider going forward. 

How did IIH Global Limited perform from a project management standpoint?

The team was good at communicating time expectations. 

What did you find most impressive about them?

We’re impressed by IIH Global Limited’s ability to provide both development and UI/UX design for our system. 

Are there any areas they could improve?

No, there’s nothing I’d have them improve. 

Do you have any advice for potential customers?

Have a plan in place and communicate your expectations clearly. It will save you time if you have a good plan already documented that they can go off of. 

BACKGROUND

Please describe your company and position.

I am the CEO of Premier Enterprises

Describe what your company does in a single sentence.

IIH Global is a pleasure to work with as they care about their customers. We worked with their team for our first project, knowing we could take small steps and not have to put up a sizeable down payment. 

We were very satisfied with our first project and currently working on our second larger project with the same team. We are excited and look forward to the outcome of our second project, as we feel this will be a game-changer for our business. Thank you for your help IIH; glad we found you.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Saved time
• Streamlined our process
• better organization

SOLUTION

How did you find IIH Global?

Clutch Site

Why did you select IIH Global over others?

• Great culture fit
• smaller down payment to start project

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Made a uniform ordering system for our team - the process allows the team to order and the office to deliver orders and keep a current inventory up to date

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Yes we are happy with the end result

What was your primary form of communication with IIH Global?

Virtual Meeting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes on time - happy with the delivery time

What did you find most impressive or unique about this company?

Their caring and slow approach opposed to overwhelming approach

Are there any areas for improvement or something IIH Global could have done differently?

nothing we can think of at this time

BACKGROUND

Please describe your company and your position there.

Managing Director, Construction Trade Association

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

IIH Global is providing development services for a CRM system and ad hoc web development for existing websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them online and were impressed with their communication and commitment to developing a bespoke system for our organisation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed a custom built CRM system with built in SMS function and other bespoke features to follow our workflow and integrate some of the more manual tasks to make our organisation more efficient. We explained the workflow and the system was built in phases. We were able to test functions and give feedback. They have also built some custom lead generation forms for our website.

How many people from the vendor's team worked with you, and what were their positions?

We have a project manager and developer we work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system build has been ongoing since launch but the team have responded to our changes and are continually customising it so it meets our needs. Since we launched in August 2022 it has helped decrease the workload of our employees and drastically improved the way we communicate with our clients, with a custom dashboard that enables employees to easily manage their daily tasks.

Describe their project management style, including communication tools and timeliness.

They regularly met deadlines, and their communication was smooth and efficient. During the process we have communicated via Slack and Google Meet and they always respond quickly.

What did you find most impressive or unique about this company?

With Sanjay as our project manager we are able to communicate our changes with ease which is passed onto the development team, all whom are responsive and eager to help us achieve our goals.

Are there any areas for improvement or something they could have done differently?

There is nothing we could have done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of HealthLOQ. We provide product provenance and verification services, as well as electronic document authentication services, to the national products industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global?

We wanted to have a high-quality development team without spending too much money on resources, so we hired IIH Global for staff augmentation.

SOLUTION

What was the scope of their involvement?

IIH Global provides us with an outsourced development team. They do multiple projects for us on an ongoing basis, focusing on developing our products, services, and platform. Initially, we had various discovery calls with their director to discuss our needs. We had already discussed what we needed from these developers internally, so we also provided IIH Global with a requirements document we wrote.

Then, IIH Global provided us with candidate resumes to review, after which we interviewed the potential developers directly. Ultimately, we negotiated and agreed on a contract for the developers before onboarding them into our team.

Among the specific skills we were looking for, we requested Node.js and React development skills so that these resources could work with us as full stack developers and bring our products to the market. Additionally, we asked them to have some blockchain development experience as well.

What is the team composition?

I work with three people from IIH Global, including a project manager, a lead developer, and a junior developer.

How did you come to work with IIH Global?

I found them through online research. Although the project manager was based in England, he was able to work in our time zone. Additionally, he had a good understanding of the American economy, environment, and IT priorities, as well as the Indian workforce and their unique requirements and specialties. IIH Global’s cost was also great, so we decided to hire them.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in March 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

IIH Global has met and exceeded our expectations for the time required to develop our products. Moreover, their work is very clear, and they’ve created quality products.

How did IIH Global perform from a project management standpoint?

IIH Global has met all of our internal deadlines and stayed under budget. We communicate primarily via Google Meet, where we host daily update meetings.

What did you find most impressive about them?

IIH Global’s main strength is their ability to exceed our expectations regarding software quality while delivering under budget.

Are there any areas they could improve?

It would be nice if IIH Global’s developers could improve their English skills. However, we’ve worked through those challenges easily.

Do you have any advice for potential customers?

I can highly recommend working with IIH Global — they do a good job.

BACKGROUND

Please describe your company and your position there.

I/m the project manager and scrum master managing the IIH Global web development team on behalf of Scoutible

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We had a great need for web & mobile development for our scientific-based hiring process flow for companies and individuals.

SOLUTION

How did you select this vendor and what were the deciding factors?

IIH was the delivery partner that our CEO Angela A. brought-on to do all the development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

development of the solution for both web and mobile using a variety of techbnologies including python, ReactJS, Google Analytics, GCP MongoDB and many many more.

How many people from the vendor's team worked with you, and what were their positions?

There are 4 people from IIH that are working with us, Himanshu the technical team lead, Amit, Mahendra and Ronak.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Himanshu and his team are just superb in their management and delivery of the production solutions. They engage and communicate very well, punctual for all client meetings and are always able to demonstrate on a regular basis all the work that is being completed.

Describe their project management style, including communication tools and timeliness.

Very effective communication and management style, it is pleasant, easy to discuss issues and new work, design and progress.

What did you find most impressive or unique about this company?

Easy to get along. with and Himanshu and his team at IIH take initiative to get things done, they dont wait for things to be told to them, they would use their understanding and experience of the product and then implement the necessary features.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind. Their team is just great.

BACKGROUND

Please describe your company and your position there.

I am the CTO/Operations Manager at VideoRemix and responsible for all the development/IT-related stuff. VideoRemix is real-time video personalization software that creates compelling, high-converting video. We improve Customer engagement and boost Conversions using Personalized Videos.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We were looking for a software partner who can provide us with the required technical resources, that can have the expertise on the required tech stacks that our product has.

SOLUTION

How did you select this vendor and what were the deciding factors?

Dhaval has approached us for their services, and from the very first call, they were looking promising, then we have taken the interviews of the resources and found them excellent enough to work with us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have provided us with excellent offshore resources/team that has helped us to scale out our product on the larger platform efficiently.

How many people from the vendor's team worked with you, and what were their positions?

Right now we have hired the two resources/Full-Stack developers and along with that I communicate with the Dhaval their Sr. Business Development Manager who makes sure everything goes smoothly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Comparing the performance of this team to the last team that is working on the product, I can clearly see that in the less time period we have completed the many features, and our product now works more smoothly without any glitches. Surprisingly, in the last 6 months, we have noticed that our end customers are getting very less/few issues/glitches in the live product compare to what it was earlier.

Describe their project management style, including communication tools and timeliness.

From the Project Management Standpoint, they are efficient and quick enough to develop all the tasks in the stipulated timeline. The quality of resources that they have was actually inline with our expectations and even outperform it as well.

What did you find most impressive or unique about this company?

Communication and Response time, and the execution. They have provided us with quality of work within the stipulated time. Their affordable rates are a cherry on the cake. It's difficult to find these kinds of perfect combinations.

Are there any areas for improvement or something they could have done differently?

At the moment, No. Based on my experience they are actually doing quite well. Maybe or maybe not, I will have something to point out in future.