IIH Global

Please describe your company and your position there.

Servite GmbH is a german-based company in cologne and is a staffing agency. we have developed our own In-house software in order to manage all the aspects of the Staffing agency. here I am CEO.

For what projects/services did your company hire IIH Global?

we have hired a great Team of iih Global in order to develop further our In Hause- software and release it to the mark

What were your goals for this project?

In-Haus developed web-application must be flawless live and further development of the web application is already planned.

How did you select this vendor?

on the Internet by referring to the references and in-person meeting.

Describe the project and the services they provided in detail.

the most part of the project related to the Translation, AWS Server configuration, Multitenancy, web customizing for English and german language user.

What was the team composition?

the great team, with most know-how which covers a vast spectrum of implementation of features, all the issues related to the back-end and front-end.

Can you share any information that demonstrates the impact that this project has had on your business?

This web application is the heart and brain of any staffing agency.

How was project management arranged and how effective was it?

project management is arranged in a very effective and efficient way.

What did you find most impressive about this company?

the great team which covers all the aspect of the project. being on-time and having a great team-working ability.

Are there any areas for improvement?

in all the aspect the IIH Global team are strong , maybe in "project documents" should be a bit developed.

Please describe your company and your position there.

Since forming in 1995, we have quickly established ourselves as one of London's leading security systems providers thanks to our ability to deliver first-class security solutions and a friendly, personalised service.

While our technical expertise and knowledge of security principles means we can offer state-of-the-art, reliable solutions, it is our dedication to customer care that sets us apart from the rest.

We provide every type of security system and products, including burglar alarms, CCTV, and access control and door entry systems. All of our systems are connected to our central monitoring station, which is manned 24 hours a day, 365 days a year.

For what projects/services did your company hire IIH Global?

As our client base grew, we needed a customer management interface that allowed us to hold various sensitive information. It needed to be user-friendly, easy to follow but detailed at the same time. We needed to be able to communicate to our client base and team members through the interface and update information with minimal clicks.

What were your goals for this project?

We used various different platforms, each with their own purposes, which unfortunately left room for errors. We needed to combine all the functionalities of these platforms to build one master hub to minimise errors, allow for information to be shared efficiently and having all team members inputting and exporting information from the same, live database.

How did you select this vendor?

From the first meeting, we were put at ease. Our brief was understood and correctly interpreted. We needed a results-driven company to help create a master hub that would ensure all platforms we currently work on can be combined into one, and ultimately reduce workload within the company so we are able to focus primarily on our customer service.

Describe the project and the services they provided in detail.

They designed and developed a new customer management solution that allowed us to work efficiently and smarter. Once we provided a detailed flowchart of our workflow from initial meeting to delivery, the developers team began production and we began to see results almost instantly. We were able to test each section as and when they were ready and provide feedback to undergo additional changes to meet our requirements.

What was the team composition?

We were given a primary point of contact so communication back and forth was easy with effective comprehension. Recommended changes were made swiftly as our feedback was then voiced to the team and the system was developed swiftly.

Can you share any information that demonstrates the impact that this project has had on your business?

As each section was developed and launched, we immediately began using the master hub which showed great results. Workload began to decrease, information was recorded and translated at a click of a button, and our team felt they were able to utilise their time wisely elsewhere.

How was project management arranged and how effective was it?

The development team regularly met deadlines and any issues were resolved quickly. Nothing was too much trouble.

What did you find most impressive about this company?

Nothing was too much trouble. They made time to come see us at our offices to get a better understanding when required and also allowed us to meet them at their offices to ensure they can carry out an changes immediately.

Are there any areas for improvement?

None

Please describe your company and your position there.

I'm the managing director of a research company that builds SaaS products.

For what projects/services did your company hire IIH Global?

We hired IIH Global to help us build a web app.

What were your goals for this project?

To create a scalable web app and launch with our existing clients.

How did you select this vendor?

We went through a procurement process, and Sanjay and the team were the most responsive.

Describe the project and the services they provided in detail.

The project in a Laravel web app, that handles multi subscription plans in different countries. We've had thousands of businesses use it successfully. IIH Global took our spec and design, and built the whole app, and continue to maintain it.

What was the team composition?

Project Manager, Dedicated Development Resource

Can you share any information that demonstrates the impact that this project has had on your business?

We see the team as part of our team now.

How was project management arranged and how effective was it?

Very effective, they're in our company Slack and well-integrated.

What did you find most impressive about this company?

Their ability to work quickly and efficiently set them apart.

Are there any areas for improvement?

Not really!

Introduce your business and what you do there.

I am the owner and director of Where Saints Go. We are an online retailer specializing in dining chairs and bar stools.

What challenge were you trying to address with IIH Global?

We wanted to find a low-cost web developer who could do day-to-day work.

What was the scope of their involvement?

Initially, we had a Magento 1 website and redesigned the website completely by adding many extensions. They take care of the day to day improvements and little things, as well.

Additionally, we recently transitioned from Magento 1 to Magento 2. This involved building a completely new website and adding a few more extensions. All of the implementation is done by IIH Global.

What is the team composition?

I interact with a couple of people on their team, including Sanjay (Senior Project Manager, IIH Global), who is based in London.

How did you come to work with IIH Global?

We had used a few agencies in India in the past and we had a decent relationship. The developer we had been working with for a couple of years prior left the company and they no longer had a Magento specialist.

At that point, we were forced to look for a new supplier, and I believe I came across IIH Global through Freelancer.com. After I contacted them, Sanjay and I struck up a rapport straight away.

What is the status of this engagement?

We began working with them in 2017, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We continue to receive positive reactions as we improve the website more and more every day. For example, we just added the ability to share variations and explain variations of products by using an image icon for the product itself, which users have been very excited about. Every little change IIH Global has implemented helps the user journey and experience to be a bit better. 

How did IIH Global perform from a project management standpoint?

Sanjay is the point-person between the Indian team and us. We are a small company, so we aren’t providing a lot of guidance to them, but they've done a very good job of moving the project forward nonetheless.

We have a daily conversation via Skype and I send a screenshot or design of what we want. By anywhere from the end of that day to within two to three days, they've always accomplished it. We now have a retainer in place, so we have a certain amount of work that is done regardless, as well, which has been working quite well.

What did you find most impressive about them?

They have been very fast and reliable. The price they charge is fair and the working relationship we have built is quite good.

Are there any areas they could improve?

Considering that we aren’t providing paperwork or a specific scope the way other companies might, things have been good.

Do you have any advice for potential customers?

When using offshore companies, I have found it is better to use designers in the country you are working from so they can design a frontend that is desirable to customers in that country.

In building websites, there needs to be input from both sides. It needs a lot of work not only from IIH Global but also on your end, to look at and review as well as test and pass everything. I think as long as that working relationship is well-established, progress should flow well between the teams from one task to another.

Please describe your company and your position there.

We develop software for the pharmacy market. We were founded in 2015. I am the managing director of the company.

For what projects/services did your company hire IIH Global?

We wanted to develop a unique system with many complexities that would help pharmacies become more efficient. Everything is paper-based and laborious. We wanted to improve visibility of branches for the head office too.

What were your goals for this project?

The goal was to develop software that was:

1. Customisable depending on each pharmacy
2. Prevent duplication of data and prevent entries from being deleted once made

How did you select this vendor?

We put an add up and they approached us. After speaking to Sanjay for 10 minutes, I felt reassured straight away.

Describe the project and the services they provided in detail.

• Front end development
• Back end development
• Quality assurance testing
• Direct access to developers via Skype

What was the team composition?

Project manager (Sanjay) and a team of 5 developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Our solution is very successful and that is due to the team's ability to adapt to new challenges quickly. Pharmacy is constantly changing (legislation, new good practice policies, new services etc) so the developers have coded the system in a way that was can adapt quickly whenever we need to. They are also unbelievably responsive to changes and research a solution if they cannot think of one on the spot and get back to my team with a proposed plan and time frame. At the end of the day I get a breakdown of what work has been completed.

How was project management arranged and how effective was it?

The project manager is the best I have ever had the pleasure to work with. He is contactable 24/7 (literally) and goes above and beyond his call of duty.

What did you find most impressive about this company?

I can manage the developers directly via Skype through a group. I get daily updates of everything and the developers run any changes required by me before implementing this. Again, the project manager exceeds all expectations and our company wouldn't be where we are today if it was not for IIH and Sanjay. Whenever there have been issues, these have been remedied instantly.

Are there any areas for improvement?

None to date. The company's work is impeccable.

Please describe your company and your position there.

I run a digital agency from London, UK where we help businesses with the digital presence and custom development needs.

For what projects/services did your company hire IIH Global?

Dedicated resources for WordPress maintenance and development.

What were your goals for this project?

Getting a communicative and professional team by my side as my business grows.

How did you select this vendor?

Mostly thanks to Sanjay. Being based in the UK and proficient in the local culture, he made it easy to work with compared to other options I tried in the past.

Describe the project and the services they provided in detail.

Custom WordPress development, plug-in development for WordPress and Magento, ongoing support and care plan maintenance for various clients and hundreds of projects over the years.

What was the team composition?

We started with 1 dedicated resource and moved up to 5 people on the team. All are developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Having a dedicated team by my side has completely transformed my business, allowing me to take on bigger projects with a higher level of technical needs. This also took a lot of the annoying tasks off my plate and allowed me to focus on running and growing the business rather than doing the day to day development and maintenance work.

How was project management arranged and how effective was it?

At first, deadlines were a problem but the team worked hard to make up for the lost time. Including overtime and working on weekends in extreme cases. We're managing the team using TeamWork which is a project management system, Support desk, Chat system, So that everyone is always in control of what needs to be done.

What did you find most impressive about this company?

Their dedication to finding good solutions for me and for my clients is impressive.

Are there any areas for improvement?

Internal management of time to let me know when there's downtime or wasted time within the team so that I can allocate more tasks or initiate personal projects rather than spending money on unutilized resources.

Please describe your company and your position there.

I am the director and founder of iSocialCircle, a community social networking website and mobile app.

For what projects/services did your company hire IIH Global?

We have used a few different web developers from around the UK previously who were slow, expensive, and didn’t deliver the results we expected. I engaged IIH Global with the hopes that they could be a more effective website development partner.

What were your goals for this project?

Our immediate goal was to find a developer who could manage the website hosting and ongoing maintenance, while also carrying out our list of fixes and enhancements.

How did you select this vendor?

Sanjay (Senior Project Manager, IIH Global) contacted me directly via LinkedIn.

Describe the project and the services they provided in detail.

IIH Global’s first order of business was transferring our site from the previous developer to their own hosting system, which is much faster. They worked through the items on my Trello board, prioritizing the bug fixes and high-priority issues first. They have since added new plug-ins, and we are currently looking at adding themes and improving the UI.

What was the team composition?

Sanjay oversees every aspect of our account.

Can you share any information that demonstrates the impact that this project has had on your business?

Our website’s page speed has dramatically improved, and the site as a whole features much more functionality.  

How was project management arranged and how effective was it?

We managed the project well through a Trello board, where we received and sent all updates and suggestions.

What did you find most impressive about this company?

IIH Global demonstrates great pride and professionalism in their work. They are accurate and efficient in how they operate.

Are there any areas for improvement?

No, we’ve worked well together so far.

Please describe your company and your position there.

I am the Director of Operations at a digital Marketing firm.

For what projects/services did your company hire IIH Global, and what were your goals?

we hired IIH to handle our web development project for our clients. The goal was to help give the added tech options.

How did you select this vendor and what were the deciding factors?

We looked for top rated development companies and chose IIH for scalability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We requested that wordpress sites be created using elementor builder and wordpress platform. The key deliverables included taking our designs and applying them to the elementor framework, hooking in contact forms, analytics and pixels and carts.

How many people from the vendor's team worked with you, and what were their positions?

2:

• tech lead
• project manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch a website that gained immediate traffic, one that garnered more sales for an existing business and one that helped streamline sales of physical products

Describe their project management style, including communication tools and timeliness.

We communicated daily via slack and tracked projects via trello.

What did you find most impressive or unique about this company?

We appreciated the team members' availability, which aligned with our working hours.

Are there any areas for improvement or something they could have done differently?

I would have liked a formal process upfront, but we have one now and it is running smoothly

Please describe your company and your position there.

I am one of the founders of EQLGlobal AB. EQL's vision is to provide simple information for all. We believe that everyone should have access to the stock market's information, so we’ve built EQL from the ground up to make stock information user-friendly, approachable, and understandable for newcomers and experts alike.

For what projects/services did your company hire IIH Global, and what were your goals?

We already have our app developed somewhere but are not happy with the overall performance of that vendor, so we were looking for someone trustable and excellent technology partner that can take care of maintenance and enhancement on the app.

How did you select this vendor and what were the deciding factors?

I was connected with Dhaval their Sr. Business Development Manager for the last 1 year, throughout our conversation I found that he can provide us with the required tech team and support to scale out our product. The thing I like about him is transparency, his approach, and his excellent industry/product knowledge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were looking for a remote team that can directly work with us on our app that we have developed using the latest technology Flutter. We need someone who can take care of the bugs as well as keep developing new futuristic functionalities. So, we had a meeting with Dhaval their Sr. Business Development Manager and from the very first meeting we were quite confident and sure that he will provide us with the best services

So, we have finalized to start working on it with the Time & Material Model. We have started and within a few hours, we have started seeing amazing results.

How many resources from the vendor's team worked with you, and what were their positions?

Two resources one is Sr. Mobile App Developer/Flutter Developer and Another one is working with us as a project manager/business manager, making sure everything goes smoothly.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within a few hours of time, they were quite able to improve the overall app’s performance and also able to develop a few functionalities very quickly better then what we have expected so ultimately we are getting better quality now within the quicker timeline.

Describe their project management style, including communication tools and timeliness.

We are using excel and other third-party tools like Slack, and email for communication. Their project management style is excellent, they are only moving to the next task once we approve or provide them the confirmation that the completed task is error/bug-free and working well for all the end users.

What did you find most impressive or unique about this company?

• Excellent Technical Skills
• Transparency
• Communication Skills
• Affordable Rates

Are there any areas for improvement or something they could have done differently?

At the moment we find them excellent enough and don’t see any room improvements

Please describe your company and your position there.

I am the CEO of edtech company. We develop new ideas to solve problems in education sector

For what projects/services did your company hire IIH Global, and what were your goals?

To develop software for anonymous marking of exams and assessments

How did you select this vendor and what were the deciding factors?

Prompt response to inquiries and their ability to listen to customize instructions and needs

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Deliverable was in three batches with feedback and progress reports weekly

How many people from the vendor's team worked with you, and what were their positions?

2 people worked with us directly

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform was developed to our satisfaction and to the satisfaction of our clients

Describe their project management style, including communication tools and timeliness.

Their project management style was excellent.

What did you find most impressive or unique about this company?

Timely responses, creativity and listen skills

Are there any areas for improvement or something they could have done differently?

No