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Continuidad operativa AVAYA e infraestructura 24/7

GO4 provides specialized maintenance and operational continuity for enterprise communications infrastructure in Mexico. We are an Avaya Diamond Partner with expertise across the full Avaya portfolio — IP Office, Aura, Contact Center, and Avaya Experience Platform (AXP).

Our core services include:

  • Min project size
    $25,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    50 - 249
  • Year founded
    Founded 2024

Overview by:

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Mario Omaña
CEO & co-founder About the Team

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    Meet the Team

    Mario Omaña

    Mario OmañaCEO & co-founder

    What Sets Us Apart

    GO4 experience

    Avaya Diamond Partner with 20+ years of combined telecom experience 24/7 field operations across Mexico and South America with guaranteed response times End-to-end infrastructure coverage: voice, network, cabling, and cloud

    Tools and Technology

    Google Meet
    SharePoint
    Make
    Google Chat
    AnyDesk
    Parallels
    VMware
    VirtualBox
    HubSpot
    Microsoft Teams
    Google Workspace
    Zendesk

    Commonly Asked Questions

    We assign a dedicated technical account manager to each client. Communication happens through WhatsApp, email, and a 24/7 support line. For CIaaS clients, we provide monthly infrastructure health reports and proactive monitoring. Remote diagnostics via AnyDesk for quick resolution, on-site support when needed.

    We start with a full infrastructure audit — voice platforms, network, cabling, and physical layer. Within 48 hours we deliver a diagnostic report with risk assessment and recommendations. For CIaaS contracts, we create a complete asset inventory, establish SLAs, and configure remote monitoring before the first billing cycle.

    We follow Mexican data privacy law (LFPDPPP) and maintain strict confidentiality protocols for all client infrastructure data. Our Avaya Diamond Partner certification requires ongoing compliance with Avaya's security and quality standards. We can provide NDAs and data handling agreements upon request.

    We provide 24/7 field operations across Mexico, with primary coverage in Mexico City. For remote diagnostics and cloud services, we support clients nationwide and in South America.

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