What evidence can you share that demonstrates the impact of the engagement?
They were reliable and trustworthy, so I never had to worry.
How did Endurance Softwares perform from a project management standpoint?
They always prepared a software requirements specification document for each project, which described each and every step as well as the project cost. This helped them hit all of our deadlines perfectly.
We never had any issues with communication, thanks to our phone calls twice a week. Sometimes, we used email or Skype. We also met in our office occasionally.
Whenever an issue arose, they were the ones to identify it and track everything down on the system. If something goes down, they would fix it on their own.
What did you find most impressive about them?
I appreciated how they interacted with me. They were always available, even at night. I just had to call the project manager, and everything was done. I was happy with them.
Are there any areas they could improve?
Everyone has room for improvement. They should expand their team as well as the areas they serve, but it will take time for them to do that.
Do you have any advice for potential customers?
It’s important to speak with the project manager first.