Elastique

BACKGROUND

Please describe your company and your position there.

We have our foundation focused on GIS and the coordination of the cable and pipeline process at infrastructural projects. From this specialism, we have introduced pioneering technology for field staff and are now working on GIS for the entire industry. I am Head of Marketing Communications of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elastique?

One of our platforms had to be rebuilt to meet our functional and design requirements.

What were your goals for this project?

- User-friendly and optimized request flow

- Easily accessible

- CTAs: User should be invited to start with the request immediately

- Creating an account to apply for a Klic is not mandatory, but it is possible (to buy credits or link a preferred payment method)

- Responsive design: Smartphone is leading in design

- SEO: Easy to find and high ranking in search engines

- Supporting multiple payment methods (PayPal, Credit Card, PayPal, direct debit, pre-paid credits), direct payment by the user when completing the request

-Credits can also be assigned from an administrator role to users

- Top notch design, both business and private clients should be addressed (header image slider?), Reliable and professional look

- Users will immediately notice that Klic-app.nl is the best, cheapest and fastest solution for Klic requests

- Explanation of the process with an (animated) video on the Homepage

- Multilingual: DUTCH / ENGLISH (with the ability to easily add other languages after go live)

- Users receive confirmation via text message (to be decided by user in the request process) and e-mail

- Easy administration (monkey proof CMS, for any adjustments on website / email templates)

- Webcare support by means of a chat box (setting that can be easily switched on / off) - Social media buttons

SOLUTION

How did you select this vendor?

We then requested a quote from a number of parties. Elastique recommended by a specialist e-commerce entrepreneur.

Describe the project and the services they provided in detail.

Design & development and integration of new application to excisting platform, based on requirement input from GOconnectIT.

What was the team composition?

1 Projectmanager, 1 lead developer, 3 developers, 1 designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

1 year after going live, the number of requests processed via the platform has doubled and the number of leads has risen sharply.

How was project management arranged and how effective was it?

Very good project management. Good communication and deadlines where met. They offered good solutions and alternatives for unexpected issues.

What did you find most impressive about this company?

Quality of development, creative thinking, communication, flexibility.

Are there any areas for improvement?

Documentation for new team members.

BACKGROUND

Please describe your company and your position there.

I’m the webmaster and product owner at a regional broadcast station in the Netherlands. We deliver news and information through a variety of platforms. I manage all of our digital content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elastique b.v. ?

We hired Elastique b.v. to help us create a new online environment for our regional broadcast news station.

What were your goals for this project?

We wanted a clean design and easy-to-use interface that would help us prepare for future changes in the online media industry.

SOLUTION

How did you select this vendor?

Elastique b.v. is a household name in the broadcast industry. We chose them because of their experience and excellent track record.

Describe the project and the services they provided in detail.

They built a new website and developed a hybrid app for us. Their team also created a cloud-based environment for our existing newsroom system. They then connected our system to the CMS of the site. 

What was the team composition?

We had a project manager who liaised with several developers, designers, and QA testers. Their developers specialized in frontend, backend, iOS, and Android development.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Although we have the same capabilities, many of our processes are now much easier and quicker. We’re also in a better position to update our website and app. The environment that they created gives us the flexibility to make changes much more rapidly. We feel like nothing is impossible.

How was project management arranged and how effective was it?

They developed our system using Scrum sprints with me serving as the product owner. We communicated daily, and they invited me to each sprint meeting. Their developers recorded every step of the process in Jira.

What did you find most impressive about this company?

I was happy with how accessible their developers were. Also, their team is highly skilled. 

Are there any areas for improvement?

There’s nothing that I can think of right now.