Dynamic Dreamz | Shopify Platinum Partner Agency

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a consumer products & services company 

Describe what your company does in a single sentence.

Sell a total body wellness drink - which supports hydration, muscle recovery and joint health through our e-commerce site and online in retail stores.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dynamic Dreamz to accomplish?

• Shopify Expert

SOLUTION

How did you find Dynamic Dreamz?

Referral

Why did you select Dynamic Dreamz over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify Expert for E-commerce Website Maintenance & Development

The Shopify Expert helps maintain and develop our E-commerce site. We are looking for him to start on 3 small projects, but we want to have a long term on-going relationship with this person so that he can always help us with any Shopify issues that we may run into in the future with our site or any changes that we may want made. Since our site is pretty custom built, it would be great to have an expert that could really manage and figure out the best solution. 

The first tasks we want accomplished are these: 

PROJECT LIST (in order of priority):

1. We used to have various PayPal Options set up on our site (Shop Pay, PayPal, Apple Pay, etc). They are no longer showing and it seems that everything is being charged through Recharge (Recharge is the app we use for monthly subscriptions only so it should not be utilized for one time orders). Currently, it looks like everything seems to be going through Recharge: Can you please set the checkout page (similar to competitors pages like Liquid IV) where we have various payment options available including PayPal?
2. We currently have a monthly subscription enabled for the 10ct Pineapple pack which needs to be disabled ASAP. We should only have a monthly subscription option available for the 30ct Pineapple. (NOT THE 10ct). Can you please disable the monthly subscription option for 10ct pineapple. Customers should only be able to buy it "just once." Currently on the site it looks disabled but for some reason we still had a customer order come through as a subscription for the 10ct Pineapple. 
3. When people add to cart the 12ct Variety pack (or any of the other products like our Berry or Lime flavors in 10ct or 30ct) ONLY the pineapple pack image is showing on the cart. This was set up differently before where the actual product ordered would pop-up on the cart. We don't want to confuse customers and make them think that they ordered the wrong product. Can we please fix the image to ensure that the right product (count and flavor) image shows up correctly from the product that was ordered? 
4. Other tasks for later will include:
   1. Updating to bottom of website page (where people subscribe to email, so that it's more clear that the email has been subscribed)
   2. Checking for ADA compliance
   3. Checking for Page Speed 
   4. Enabling text compression, etc. from email

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Gaurav is great at what he does and responds quickly. Since he is in India, we usually send over a project during the day and he will have it completed by the next day (he works on it over night)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time and if they run into any issues they always ask questions and include screenshots

What was your primary form of communication with Dynamic Dreamz?

Email or Messaging App

What did you find most impressive or unique about this company?

They're very fast and efficient

Are there any areas for improvement or something Dynamic Dreamz could have done differently?

None that we have had so far.

BACKGROUND

Please describe your company and your position there.

I run a digital design agency specialising in .Net builds, but we had a client who needed a Shopify build. We reached out for custom development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We needed a custom configurator for the clients customers to be able to build and personalise their products online. We had an example and Dynamic Dreamz was able to build for 10,000 products that we then loaded on to the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based off previous feedback for the company and their specialised skills in the language and e-commerce system.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed a custom configurator built for several collections of products on Shopify. Their route through the configurator was pre-determined and we had no knowledge of how to build this. We entered conversations with Dynamic Dreamz, who were able to understand the brief and then give detailed explaination of how they would create. At each stage we were fed demo's of the product to confirm the correct methodology.

How many people from the vendor's team worked with you, and what were their positions?

We exclusively worked with Gaurav, who was our developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverable has been 100% what we required. We have tested with people who know the work was being done, and then with those who would be a customer. All can use the custom work that has been created and the configurators have matched the brief exactly.

Describe their project management style, including communication tools and timeliness.

Gaurav is very quick and efficient. He has very clear communication skills and reviews tasks before jumping in. This has saved time and money, by his thoroughness in defining tasks and their end-goal.

What did you find most impressive or unique about this company?

We were impressed with the speed at which they achieved the end goals and the preciseness of their work matching the brief.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I'm one of the sales mangers, we provide Point of Sale Software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We needed to move our paper subscription sign up form to online, We needed an invoice created after the customer selected the suitable package and then redirect to one of six payment sign up pages.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a developer and narrowed it down to Sanjay from Dynamic Dreamz. They seemed to be the best fit and the most responsive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a basic overview of what needed to be done so that a customer could signup for a subscription, create a PDF invoice for the entire term of the subscription and then proceed to one of six predefined links to the direct debit providers online pages. We had to make many changes as the job progressed. It involved working with our current wordpress site along with generating PDF invoice and notifications to our sales and accounts teams.

How many people from the vendor's team worked with you, and what were their positions?

Our project manager was Sanjay Patel from Dynamic Dreamz

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, we have saved hours in sending and chasing up paperwork. This part of our website will allow our team to work far more efficiently, saving us hundreds of hours in labor each year and the customer experience has been incredibly simple, what took hours previously is now done in just a few minutes.

Describe their project management style, including communication tools and timeliness.

The project management was exceptional and impossible to fault, We made significant changes as the project developed and not a single change was a problem. Sanjay and the team were extremally professional, communicated very well in most instances updated request almost immediately, Sanjay is very patient and delivered ahead of schedule. We will continue working with Sanjay and the team for all of our online development needs. We plan to further develop this part of our website.

What did you find most impressive or unique about this company?

They provided us with better online signup pages than we could have expected, They were extremally efficient and great at what they did.. No requests were ever too much trouble.

Are there any areas for improvement or something they could have done differently?

There service could not be faulted, Highly recommended...

BACKGROUND

Please describe your company and your position there.

I'm the customer service manager at energy365, your destination for sustainable mobile energy. Our mission is to become your first destination for innovative and inspiring brands from the energy sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We needed to refresh/renew our Website through Shopify and want to have better accessibility, overview, function and design for our B2C customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching for an experienced developer who knows about e-commerce and shopify, as well as how to customize our themes, integrate apps etc.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had different milestones from development, design to the bugs that needed to be fixed. Each step was done professionally and to our full satisfaction. Their knowledge of technology issues as well as new add ons was a great support. We used themes in Shopify as well as add ons to improve our website.

How many people from the vendor's team worked with you, and what were their positions?

We had 3 people involved and they were all Shopify Developers, including a Senior Shopify Developer/Expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have now launched our website but cannot track improvement in numbers yet. We are very convinced, that in the future this "upgrade" will bring a rise in B2C customer income as well as satisfaction.

Describe their project management style, including communication tools and timeliness.

We communicated through Slack as well as documents on our Drive. Communication worked well that way and the team was always up to date and within the timeline.

What did you find most impressive or unique about this company?

I appreciated their forward-thinking nature — they advised us about add-ons or improvements we can do on our own.

Are there any areas for improvement or something they could have done differently?

Some misunderstandings happened, but they were cleared up quickly.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a children's audiobook, podcast, and music streaming app called Storier.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We wanted to make our app compatible for both iOS and Android and find someone whooo could quickly implement new features in the app on an ongoing status.

SOLUTION

How did you select this vendor and what were the deciding factors?

We search on Upwork and other freelance marketplaces and invited many people to apply who had good rating and reasonable rates. Manish and his team have been very professional, quick, and good at accomplishing the assigned tasks.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We asked fore they experience with technologies such as React Native (for development in iOS and Android), Firebase, and Algolia and assigned tasks based on their understanding and strength with those tools. We share designs for the tasks in Figma and with screen captures.

How many resources from the vendor's team worked with you, and what were their positions?

Manish has been the only employee who we have communicated with directly but it sounds like there is a team of developers whoo can work on our projects. Manish has been a project lead if not the sole developer on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The apps functionality has improved greatly and helps us improved user experience. We have also been able to address big bugs quickly with their help.

Describe their project management style, including communication tools and timeliness.

Communication has been very dependable. They respond quickly when we ask questions or give new tasks. We have communicated exclusively via Upwork where we also create todo list which they follow. Sometimes they require further communication to understand what we are asking for which could be just as much on me as it is on them.

What did you find most impressive or unique about this company?

The are very fast, affordable, produce good mobile app work, and are good at communicating.

Are there any areas for improvement or something they could have done differently?

the one area that we spend the most time with them on is quality assurance to make sure the result meets all of the requirements we outlined. They are good at sending new versions for us to test but the time difference adds days to this process.

BACKGROUND

Please describe your company and your position there.

We are GreenBox, an online supplements retailer focused on plant based and vegan products. I am a Director at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We have been experiencing a number of site bugs which our existing web developer was not able to resolve in a timely fashion, or at all. These issues were hurting the website's ecommerce conversion rate. For example, one issue which we asked Dynamic Dreamz to work on first, was a coupon issue. On mobile, when the coupon was submitted, the Cart would refresh but the coupon would not apply.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sanjay from Dynamic Dreamz accepted the job proposal via Upwork. Before we had even accepted his proposal to work on the task, Sanjay worked on resolving the issue for us. This reassured us that this company had our best interests at heart. The proposed hourly rate was also very reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sanjay has worked on a number of website issues, including:

• Coupon not accepting on the Cart page
• Payment processor iframe not showing on Checkout page
• Moving the email opt-in checkbox up the Checkout page
• fixing the CSS for the 'Read More' button on product pages

How many people from the vendor's team worked with you, and what were their positions?

Sanjay worked on our project and may have had support from his colleagues. Work was carried out very quickly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am super impressed by Sanjay and Dynamic Dreamz. I am most pleased because of the following reasons:

• Communication is excellent. I get frequent updates on the tasks being worked on, and I feel like I am in constant communication and know what is being worked on and when
• The pay rate is very reasonable. Dynamic Dreamz are charging us a reasonable rate and this is saving us money compared to our previous web developer
• Great responsiveness. New tasks have been picked up within 24 working hours and often resolved the same day. This is absolutely amazing and is a huge improvement to our previous experiences with other developers
• Expertise is high. Sanjay and his colleagues are experienced. They could resolve tasks that would have taken the previous web developer longer to do.

Describe their project management style, including communication tools and timeliness.

As mentioned above, communication is excellent and I am very grateful for being kept in the loop on Upwork messenger throughout the task fixes.

What did you find most impressive or unique about this company?

Value for money High level of expertise Fast response Great communication Honest

Are there any areas for improvement or something they could have done differently?

I actually don't think so :)

BACKGROUND

Please describe your company and your position there.

I am the CMO in a marketing agency providing full service marketing and development to our customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

As our customers are using WordPress sites then Dynamic Dreamz has helped us in full-stack development and maintenance of their websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through the Upwork platform and chose them based on their good references from previous jobs. We were really looking for quality in the development work as well. As we had previously worked with a multitude of outsourced development teams it had always been a problem of:

1. making a huge effort that the developer understands your needs
2. receiving quality work which we can pass on to our customers.

After completing their test-work, Dynamic Dreamz passed both of these points with flying colours.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have worked together with Dynamic Dreamz on a multitude of WordPress projects, building them from scratch or adjusting existing ones. For each project, I have set the project deliverable, giving input on both the UI/UX and technical sides. We have agreed on the timeline and then Dynamic Dreamz has made it happen.

How many people from the vendor's team worked with you, and what were their positions?

I have a dedicated project manager, who handles and delegates all my input to her team. This makes my life a lot easier as I don't have to switch between people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have completed numerable WordPress websites together with them. The job is correctly finished and what I especially like is that I don't have to worry that the end result has bugs/discrepancies in them. All the work has been finished to high standards.

Describe their project management style, including communication tools and timeliness.

We communicate through the Upwork chat platform where we have different chats set up for each project. Each project gets input from my side and Dynamic Dreamz lets me know on the go when things get done.

What did you find most impressive or unique about this company?

The high quality of work, the easiness of communicating with them, and the professional attitude were all impressive.

Are there any areas for improvement or something they could have done differently?

Not much, all was done well.

BACKGROUND

Please describe your company and your position there.

I am a project manager for a tech company in Perth. We deal with mostly custom software solutions and don’t have a large number of internal resources who can develop WordPress sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

There was a tight timeframe and a lot of little details that needed to be taken into consideration. We needed a full website in less than 3 weeks and Dynamic Dreamz delivered as promised.

SOLUTION

How did you select this vendor and what were the deciding factors?

Word of mouth was the biggest contribution factor. Also Dynamic did a previous website for our team and did an amazing job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Deliver a fully mobile responsive WordPress site.

How many people from the vendor's team worked with you, and what were their positions?

We engaged with 2-3 developers and a team leader.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time and to the great satisfaction of the client. It was really easy to work with the team at Dynamic Dreamz and they went above and beyond to get the site working.

Describe their project management style, including communication tools and timeliness.

Updates were communicated regularly by email and any urgent tasks were dealt with straight away.

What did you find most impressive or unique about this company?

The speed and focus of their delivery were very impressive.

Are there any areas for improvement or something they could have done differently?

Sometimes communication wasn’t immediate but this is common with developers we deal with as well and was likely due to not wanting to interrupt focus.

BACKGROUND

Please describe your company and your position there.

I'm a consultant at the company for all things related to digital marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We hired Dynamic Dreamz to improve our website and make the user experience much simpler with fewer categories to make it easier for new and old customers to navigate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose from a select list of vendors of Upwork and chose Dynamic Dreamz thanks to their glowing reviews from their past clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had them work on creating a draft theme first and along the way gave them our feedback on what should be tweaked since we had more knowledge about what our customers' pain points would be. After this back-and-forth process, we launched the theme last October 2021 and tweaked any live issues we were seeing, and ended our contract then as well.

How many people from the vendor's team worked with you, and what were their positions?

2 people from the vendor's team worked with me - they were both part of the IT development team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The output and final product that Dynamic Dreamz has been an amazing boost for our business. We're seeing lower bounce rates for our website relative to how we were performing before COVID-19 struck so we're really happy with how things turned out.

Describe their project management style, including communication tools and timeliness.

They communicated with us on Upwork for all of the project and they promptly implemented any and all feedback within 24-48 hours which we were very happy with.

What did you find most impressive or unique about this company?

The team was very responsive and didn't insist on dead ends. If we had a request, they did their best to accommodate it to ensure that we get the best outcome.

Are there any areas for improvement or something they could have done differently?

Not that I can think of, no!

BACKGROUND

Please describe your company and your position there.

I'm the General Manager of a small german E-Commerce Company, with 12 employees. We produce tech accessories and sell exclusively through our Shopify Plus store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dynamic Dreamz, and what were your goals?

We have been on the Shopify Plus platform for nearly a year and were looking for a company that would help us with small and medium sized development jobs, after we found larger European agencies to be rather slow and expensive for these kinds of tasks.

SOLUTION

How did you select this vendor and what were the deciding factors?

The team of Dynamic Dreamz has been extremely fast and reliable in understanding our tasks and problems and implementing fixes to our website. We use Photoshop and Figma to showcase the work we need done and thee team of Dynamic Dreamz has always been extremely quick with coming up with solutions and very reasonable prices.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Dynamic Dreamz has implemented bug fixes and more elaborate new functionality to our Shopify Plus store. We use Figma and PS to mock up the details and Dynamic Dreamz works with our Designs and have never failed to deliver updates and finalized tasks within 24 hours.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with Gaurav Shah as our account manager, who works with a team of Developers on our tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We can't directly attribute sales or conversions to the specific tasks we had, but we're very confident that pour customers appreciate the work that is consistently put into updates to our sture.

Describe their project management style, including communication tools and timeliness.

Communication is happening through UpWork, our account manager is quick with answers and keeps us in the loop at all times.

What did you find most impressive or unique about this company?

We're very convinced about the quality of work at a great cost-benefit ratio.

Are there any areas for improvement or something they could have done differently?

There is nothing that comes to mind.