Dot IT

BACKGROUND

Please describe your company and position.

I am the CEO of EEmentor OÜ

Describe what your company does in a single sentence.

We offer Engineering services like PCB Design and we sell STEM Kits. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dot IT to accomplish?

• Redesign the website and online store to create a fully functional and professional online store.

SOLUTION

How did you find Dot IT?

• Online Search
• Other

Why did you select Dot IT over others?

Close to my geographic location

How many teammates from Dot IT were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Dot IT involved redesigning our websites (eementor.co and shop.eementor.co) to meet modern standards for an online store. Key deliverables included:

• Website Redesign: A complete overhaul of the existing site, with a focus on aesthetics, user experience, and functionality tailored to our brand’s needs.
• Online Store Integration: Implementation of an e-commerce platform with essential features such as product listings, shopping cart, payment gateway integration, and order management.
• Responsive Design: Ensuring the website was fully responsive across all devices (desktop, tablet, and mobile).
• Technical Support: Ongoing support for three months after the website’s launch to address any issues, bugs, or additional improvements.
• Feedback Incorporation: Integration of feedback and adjustments, including the addition of essential store functionalities that were initially missing.

The project was intended to create a professional, user-friendly online store that would serve as a robust foundation for our e-commerce needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved Website Design: The final website had an updated, modern design that was visually appealing and aligned with our brand's identity, although not fully as expected.
• Online Store Features: Integration of basic e-commerce functionalities, including product listings and a shopping cart, though many were incomplete at the time of delivery.
• Mobile Responsiveness: The website was accessible across various devices, ensuring better user experience for mobile shoppers.
• Feedback Incorporation: Some of the feedback provided through the Google Doc was addressed, though not as extensively as expected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unfortunately, my experience with Dot IT was disappointing, particularly regarding their after-sales service. Despite receiving a notification that our website was finished, over 70% of the basic functions for an online store were missing upon review. This was not the standard I expected from an experienced company, especially given the premium price we paid.

While we worked together to address the feedback, I ended up contributing to the development process myself to expedite progress. After making the final payment—on the understanding that we would continue refining the website during the agreed three-month technical support period—I was met with limited follow-up on my comments.

I provided organized feedback in a Google Doc, categorized as critical or normal, expecting proactive communication and updates. Instead, I had to engage in constant follow-ups, a process I only expect when working with freelancers, not professional agencies. This lack of initiative was frustrating, especially as I had communicated my prior negative experiences with freelancers and chose Dot IT for a seamless, professional service.

Additionally, while we agreed to use the same server and hosting, the basic theme used was a surprise. I had anticipated more effort in redesigning the site, particularly as that was the primary reason for the contract.

What was your primary form of communication with Dot IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Dot IT was their initial communication and willingness to understand our needs. At the start, they were responsive and seemed genuinely committed to delivering a professional service.

Are there any areas for improvement or something Dot IT could have done differently?

Yes, there are a few areas for improvement. Firstly, after the initial communication, follow-up and responsiveness decreased significantly. More proactive communication and consistent updates on the progress of feedback would have made the process smoother. Additionally, the missing core functions for the online store, despite paying a premium, was disappointing. A more thorough approach to redesigning the website, especially in terms of functionality, would have aligned better with the expectations set at the start. Furthermore, connecting the client directly with the web developer, rather than involving an intermediary, would streamline the process and reduce delays. Also their CEO should know how to satisfy the customers. 

Company Responses

The service provider responded on January 7, 2025.

Dear Mr. Osama,

Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns publicly.

At Dot IT, we are committed to delivering quality service and fostering positive collaborations. While we respect your perspective, I would like to provide some clarification on the points raised:

• Initial Communication and Support
  • We acknowledge your appreciation for the initial clear communication and project understanding. Our team worked diligently to ensure alignment with your requirements and addressed feedback provided during development.
• Efforts to Resolve Concerns
  • Over the past month, we actively engaged with you to address your concerns through email communication. We offered to resolve outstanding technical issues free of charge, even though they were raised long after the agreed three-month support period. Additionally, we proposed a discounted solution for the request to redesign the website with a new premium theme, as this involves significant work beyond the original project scope.
• Theme and Website Redesign
  • Your request to install a new premium theme involves substantial redesign and development work akin to creating a new website. While we provided a detailed proposal and a discounted rate to support you, such extensive work falls outside the original project agreement and maintenance scope.

Our primary goal has always been to deliver a high-quality outcome that aligns with your expectations. We regret that despite our efforts to address your concerns and accommodate your requests, you remain dissatisfied.

Your feedback is invaluable, and we take it seriously to improve our services further. Should you wish to revisit any aspect of the project, we remain open to constructive dialogue and collaboration.

We wish you and EEMentor OÜ continued success in your future endeavors.

Kind regards,

Mohamed Arafat

Founder / CEO, Dot IT

BACKGROUND

Introduce your business and what you do there.

I'm the marketing manager at a satellite trailer tracking in the transportation and logistics industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot IT?

We needed to update our website and make it modern. Our main goal was to generate leads leveraging our website as a brand recognition and brand awareness tool, using it along with Google and social media to promote our brand and service.

SOLUTION

What was the scope of their involvement?

Dot IT provided us with website design, development, and launch implementation. The team used WordPress to develop a new and up-to-date website for us. Initially, they walked us through what needed to be done. Then, we went into a full content implementation phase. Shortly after that, we went through the design, development, and implementation phases.

Our website has short and easy-to-consume information on the landing page, which includes different design elements, videos, pop-ups, scrolling bars, and animations. It also has several pages, one of them grouping our six product solutions. Moreover, it has multiple resource tabs, such as an about us section with information about our company, what we do, who we are, and our leadership team. It also has brochures and other videos.

As for the functionality, our website has multiple logins for the different apps that we provide, as well as a contact page with our calls to action. On that page, visitors can get in touch with us quickly and easily. 

What is the team composition?

I communicated directly with Mohammed (Founder). I knew there were other teams working on different parts of the project, but I didn't know how big those were.

How did you come to work with Dot IT?

Our CTO, who also lives and works from Egypt, recommended them. However, I don't know exactly how she found them. Still, we had a call to determine if they were the right vendor for us. Mohammed was very well-spoken and quickly understood where we were going, as well as what our main goals and needs were. Therefore, we moved forward with them.

How much have you invested with them?

We spent around $5,000 CAD (approximately $3,700 USD). However, we expect to continue doing some other work with them, including SEO, so that amount will probably increase.

What is the status of this engagement?

We kicked off the project in April 2023. A lot of the early implementation started in May 2023, and the bulk of the project took place around August 2023. The website launch took place in January 2024. However, we'll continue working on other areas of the website. For example, they're helping us implement Google Analytics.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dot IT's work met our expectations. Our entire company loved the website, its design, and its flow of information. We had a lot of talented people working on this project, and the reception of our staff was amazing. We're no longer embarrassed to show our website to other people. Now, visitors are staying on our website and getting really good information.

How did Dot IT perform from a project management standpoint?

From what I've heard regarding other web development projects, ours was a pretty decently short process. Of course, we wanted it to be done sooner, but that's probably what most clients want. Dot IT had no flaws in their management, as they were quick to respond and implement changes.

Dot IT definitely delivered the website within budget, too. As for collaboration tools, they used Trello for project management. Additionally, we communicated via email and Google Meet. We also used Google Docs and Google Drive to organize our documents.

What did you find most impressive about them?

I would like to congratulate the entire Dot IT team and highlight their achievements. From the start, they showed great interest in our project and presented us with an excellent analytical concept for our SEO.

While they were pitching us, they gave us a semi-comprehensive breakdown of our SEO analytics. No one else had done that, so it distinguished them from their competitors.

Are there any areas they could improve?

Although our communication could have been better, that was on both sides. We had a couple of months amidst the project, during which we experienced rough miscommunication patches. Still, I didn't blame anyone for this issue. We could have done this project a bit faster without those issues, but Dot IT's project management was clean.

Do you have any advice for future clients of theirs?

Communicate very clearly and ask for a clear roadmap broken down into small chunks. If you do that and stay on top of the project, your website will be done properly, on budget, and on time.

BACKGROUND

Introduce your business and what you do there.

I’m the product specifier for a door development company that specializes in automatic doors. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot IT?

We needed Dot IT to develop a new, user-friendly website for us.

SOLUTION

What was the scope of their involvement?

Dot IT has developed our website from scratch using WordPress. The website is responsive to all devices. We provided the team with our content. Features include a blog that we’ll be posting monthly, a search feature, and people can also submit their resumes. We’re able to see how many customers we currently have and how many projects are in process. The team continues to provide maintenance. 

What is the team composition? 

We work with 2–3 people from Dot IT’s team. 

How did you come to work with Dot IT?

We found them through a Google search and I read a lot of reviews. We chose Dot IT because they’re very reasonable in terms of time, services and support available, and price.

How much have you invested with them?

The project cost less than $10,000.

What is the status of this engagement?

We started working together in December 2022, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dot IT delivered very high-quality work. They provided training so that I could make quick changes on my own. They’re a really professional and supportive team who really understood what we wanted and listened to our feedback. 

How did Dot IT perform from a project management standpoint?

We used Google Drive to manage the project and communicate through WhatsApp. They’re really easy to work with.

What did you find most impressive about them?

Dot IT’s customer service is very good. They walked us through the entire process and made it easy for us. I’m impressed by the quality of work that Dot IT delivered for the price. 

Are there any areas they could improve?

No, I’m very happy with them. 

Do you have any advice for potential customers?

I recommend working with them. Have your content ready to supply them with. My project went on longer because I didn’t have my content ready.

BACKGROUND

Please describe your company and your position there.

ABC is the leading company in retail display fixtures in Egypt for more than two decades. The Company established in 1995, since its establishment, ABC has entrusted the development of the retail display systems in Egypt by providing integrated solutions through innovative designs according to the latest worldwide trends and the latest technology in this field.

As a result of the expansion of the company's activities, coping with the increasing needs of all business types, the company has added warehouse racking systems to its product range as well as office and hotel furniture, in order to offer a unique and integrated product range for its customers, whatever the customer's business type, whether its service business, merchandising business, manufacturing business or hybrid business. my current position is the Chief Marketing Officer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dot IT, and what were your goals?

There was a problem with our website in terms of meeting the new marketing strategy and objectives. We have developed a new strategy based on capturing more leads and acquiring retail chains as long-term clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was selected because of its excellent work in the field of website development, which can be found on its website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web design and development in terms:

• Modern, Attractive & Creative design, corporate layout and color schemes design.
• Creative JQUERY headers to make the website more attractive
• HTML5, CSS3, PHP and Ajax technologies
• SEO-Friendly URL rewriting
• Websites languages are Arabic & English
• Home Page and up to 50 internal pages
• Corporate view
• Mobile and tablet friendly responsive design
• Content management system
• Plugins installation and configuration
• Powerful and friendly admin Panel
• Post formats: Audio, Video, Standard, Gallery, Link, Quote
• Backup/restore plan
• Live chat
• Career section
• Social media integration
• 80% Web performance guarantee
• Security plugin, firewall, malware scan, blocking, live traffic and more
• True 24 X 7 customer support
• Easy to update and maintain
• Flexible navigation and search function

Search Engine Optimization in terms:

1. Keyword research
2. Competitors analysis
3. Content gap analysis
4. Meta title / description optimization
5. Anchor text / Internal linking optimization
6. Images optimization
7. Crawl error audit / Sitemap check
8. Robots.txt validation
9. Schema implementation
10. Google tools integration (Google webmaster, Google analytics and Google my business)

Social Media Marketing Strategy in terms:

• Setup
• Create Engaging Content
• Management
• Creative Campaigns
• Monitoring & Reporting

How many people from the vendor's team worked with you, and what were their positions?

There were three members of the work team, the CEO and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website has just been launched, but we expect a great ROI of this project.

Describe their project management style, including communication tools and timeliness.

There was a daily stand-up with the project manager. The project manager and his team were available most of the time to answer our inquiries and requests. They were cooperative and friendly throughout the process.

What did you find most impressive or unique about this company?

They demonstrate commitment, credibility, and are committed to business ethics.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Mubasher Financial Services (Mubasher) is the Middle East Region’s leading brokerage services provider. Mubasher provides multi-market, multi-asset class trading via award winning technology platforms and customer service. Since its inception in 2006, Mubasher has always been on the forefront of trading technology innovation with many pioneering initiatives.

Mubasher Financial Services was founded in 2006 and regulated by Central Bank of Bahrain as a Category 1 Investment Business Firm. Mubasher takes pride in specializing in both retail and institutional space serving a diverse customer base. Mubasher has emerged as the most sought-after single counterparty to large regional institutions trading the region and global markets as well as large global institutions trading the region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dot IT, and what were your goals?

Du Crypto is “a News and Expert Community” website for the cryptocurrencies offering all the information about the cryptocurrencies including “news, videos, prices, the academy” and Expert Community groups for interaction and chatting.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched Online for Web Development Companies

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Du Crypto is “a News and Expert Community” website for cryptocurrencies offering all the information about the crypto currencies including “news, videos, prices, academy” and Expert Community groups for interact and chatting.

Platforms / Components (Pages / Sections):

1. Home
2. News
3. Prices
4. Videos
5. Groups
6. Learn
7. Contact us
8. About us
9. Privacy & Policy
10. Log in
11. Register
12. The Header
13. The footer
14. Admin Panel

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very pleased with our final deliverables.

Describe their project management style, including communication tools and timeliness.

The team at Dotit was easy to communicate with and provided updates regularly v. They responded promptly to our inquiries and were sure to address any questions or concerns we had.

What did you find most impressive or unique about this company?

They presented a clear plan during our kickoff meeting and went above and beyond to keep us up to date.

BACKGROUND

Introduce your business and what you do there.

Our name is Middle East World Station, and we’re a non-profit organization. We do consultations for Japanese companies that want to work with Middle East companies. We also offer consultation for Middle East companies that want to work with Japanese companies; we can advise them about the color and theme they can use to be effective in the Japanese market.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Dot IT?

We’re helping a client develop their Arabic website to start their business in the Middle East countries, so we needed someone to help us develop it.

SOLUTION

What was the scope of their involvement?

We’re developing and designing a new website using WordPress with Dot IT as a new domain. We plan to attract consumers from Arab countries to introduce color in Japan and how it may affect their personalities or change their mood. The entire website's content is from Dot IT, and they did an English version for the logo and the design as well.

What was the team composition?

My main point of contact is Mohamed (Founder).

How did you come to work with Dot IT?

I searched for companies to work with on this project. I found and contacted many companies offering this service, but I was not satisfied with the feedback that they gave me. I wanted a company that I would be comfortable working with; I made a list for all those companies I had contacted and ultimately chose DOT IT because I was satisfied with their answers and everything else.

How much money have you invested with them?

We’ve spent less than $10,000 with them so far.

What is the status of the engagement?

We began our partnership in September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From our internal team, feedback has been excellent about the website. Our Japanese members also noted that the designs match their needs — Dot IT is professional in designing the website.

How did Dot IT perform from a project management standpoint?

In terms of project delivery, they’re great — they were able to deliver the project within three weeks. They also have great teamwork and are very professional whenever I ask them to fix or redesign something. In terms of communication, we use WhatsApp and emails.

What did you find most impressive about them?

They are fast and professional in their outstanding service. They’re also very kind to customers and willing to help with anything, even after completing the project. They’re also very visionary; that is important because sometimes I have ideas, but I don't know how to transform them into something tangible — they care to advise me on how to bring my ideas to life.

Are there any areas that they could improve?

I don't think there is anything they can improve on — they run many websites, and they’re experienced.

Any advice for potential customers?

I will advise them to use this company because they’re very professional, transparent, and affordable. They have no hidden fees, and they are cutting a lot of costs. 

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at Green Tech Egypt. We work on sustainable energy projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot IT?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

Dot IT provided web development services. We started the project with a kickoff meeting to discuss their offerings and processes. Eventually, we decided on a WordPress site. 

We then shared our requirements and ideas with their WordPress development team, and they gave us feedback on what they could do for us. Additionally, we supplied them with both written and visual content.

They then started to build the site out according to our feedback. We initially had another hosting provider, but the website worked better on Dot IT’s hosting solution, so we decided to stick with them. 

Dot IT continues to maintain the site, which is available in both English and Arabic. It features a contact form, a floating banner on the homepage, and more.

What is the team composition?

A team of 3–4 worked in the background, but I only spoke with the founder and director. 

How did you come to work with Dot IT?

I researched various companies online and asked for some proposals. Dot IT suggested having a phone call to discuss what we wanted for the website, and it went well. Price-wise, their offer was also reasonable, so we decided to go with them.

How much have you invested with them?

We spent between $1,000–$2,000.

What is the status of this engagement?

The project lasted from May–September 2021. They recently just handed off the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we just launched the website, we have yet to receive any feedback. However, we were satisfied with their work.

How did Dot IT perform from a project management standpoint?

Dot IT managed the project very well. The team was communicative and in contact with us almost daily. Whenever we gave the team feedback, they would apply it to their work within 1–2 days. 

We didn’t use any project management tool, but we communicated over email, WhatsApp, and phone calls. Their replies were always quick and on point, and if we had any issues, they would get in touch with us immediately. 

What did you find most impressive about them?

It was a very smooth process — we were delighted with their services. Even now, we know we can always reach out to Dot IT and receive a swift reply.

Are there any areas they could improve?

They could’ve provided more frequent status updates. However, this wasn’t something that really bothered me.

Do you have any advice for potential customers?

Prepare your content very well and think everything through. Also, be sure to communicate throughout the process.

BACKGROUND

Introduce your business and what you do there.

I’m the PR director at the Mohamed Nasser Law Firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot IT?

We needed to work on our SEO performance. Last year, if someone was to Google top law firms in Egypt, we wouldn’t have appeared in search results on the first three pages. That wasn’t good for us, so we hired Dot IT to work with us. 

SOLUTION

What was the scope of their involvement?

Initially, Dot IT built our website from scratch. The previous site we had wasn’t good and presentable, so I wanted something that looked professional. Just by looking at the website, people should be able to trust our law firm to handle their legal problems. Moreover, the website we wanted wasn’t basic; it had a lot of information and talked about our team. 

At present, Dot IT helps us with our SEO efforts and keyword research campaigns, giving us guidance around the keywords we must include on the website. Their team also tells us which keywords should be included within our articles to increase our ranking on Google search results. 

Speaking of articles, our work is highly technical because it’s in the legal field. Being the PR director, I can’t write articles; they have to be written by a lawyer. Given that, Dot IT recommends the topics we should write about by giving us keywords. One of our lawyers will then write about the topic. 

What is the team composition?

My main point of contact was their owner. 

How did you come to work with Dot IT?

I searched for the top SEO companies in Egypt on Google, and they came out number one in the results. I thought that if they could put themselves there, they could also do it for us. I had no previous knowledge of them, but since they were ranked at the top, I believed they knew about SEO. As a result, I hired them. 

How much have you invested with them?

We paid about $1,000 for the website. At present, we pay around $9,000 a month for their retainer fee. 

What is the status of this engagement?

We started working with them in June 2020, and we have them on retainer. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Dot IT continuously does a great job, and I haven’t felt any drops in their performance at any point. Thanks to their continuous work, we now appear on the first page of search results. Every article they’ve recommended us to write has been shown on the first page of Google. 

On top of that, we’ve received more than 1,500 emails through the website from potential customers over the last year. In other words, we’ve gained a wide reach, and we’re reaching the right people. 

How did Dot IT perform from a project management standpoint?

They’re always on time. If something’s urgent, we communicate through WhatsApp since I’m not easily reachable via email. Moreover, we receive reports from them every month using Google Analytics, which shows us how the website is performing. It also shows us where our visitors come from and what keywords make us appear on search results. 

What did you find most impressive about them?

They’re always on time, and their owner doesn’t overpromise. He tells me what we can reach for a certain month, and we often reach it. He sets realistic milestones and knows what he’s doing. 

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

Listen to what Dot IT says and deliver what they ask. In our engagement, we experience a drop in our SEO performance when we fail to deliver the article they request. The fault is on us since we fail to give them what they need. 

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of an aviation company. We provide services for small aircraft and small jets. We help them secure permits, fuels, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot IT?

Our website was outdated. As a result, we were looking for a company that could redesign our website and handle our SEO efforts.

SOLUTION

What was the scope of their involvement?

After Dot IT reviewed our website, they recommended that we rebuild and optimize it so that everything would work perfectly for SEO. The team then redesigned our website with a new configuration, and they built it from the existing code of our old WordPress platform. 

They’ve recently started to work on our SEO needs, and they specifically handle our Google and Facebook ads. They use Google Analytics and Google Search Console. I provide them with a list of words from our competitors, and I’m still waiting for their feedback.

What is the team composition?

I mainly communicate with the owner, but I don’t know who else works with him.

How did you come to work with Dot IT?

I did some research on companies here in Egypt that were capable of providing SEO. Dot IT was the best-qualified company according to the presentation they gave to us.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together in January 2021, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dot IT properly implements their work. I can’t provide any feedback on their SEO services yet, but we’re happy with the results of their work so far. Overall, we have no complaints.

How did Dot IT perform from a project management standpoint?

We communicate via telephone and WhatsApp, and we sometimes use email. If we encounter any issues, they resolve them in 1–2 days. So far, we haven’t encountered any major delays, and everything is delivered on time.

What did you find most impressive about them?

They’re punctual, and their costs are good.

Are there any areas they could improve?

There’s nothing I’d have them improve at this time.

Do you have any advice for potential customers?

Have a clear idea of the look you want for your website.