Doctor Multimedia

BACKGROUND

Please describe your company and your position there.

I own a small animal care center and practice veterinary medicine there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We hired Doctor Multimedia to build and maintain our website. We also wanted them to create a mechanism for our clients to communicate with us through the web.

What were your goals for this project?

We were hoping to increase our online presence.

SOLUTION

How did you select this vendor?

When we reached out, their management was honest and straightforward about the cost of the project. We chose them because they seemed to be able to implement what we wanted as a business website.

Describe the project and the services they provided in detail.

They built our website. Their team provides continuous maintenance and updates.

What was the team composition?

At times, as many as three people were working on our site.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our client services have improved, and we now have a stable product from which to base our online presence.

How was project management arranged and how effective was it?

Within four weeks, we had every page of our site developed and ready for final approval.

What did you find most impressive about this company?

They’re honest and deliver what they promise. They’re also friendly and responsive to our requests.

Are there any areas for improvement?

I haven’t noticed any. We’re completely satisfied.

BACKGROUND

Please describe your company and your position there.

I’m a clinical practice manager at 4 Paws Veterinary Clinic, a Fear-Free certified veterinary clinic.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We asked them to revamp and manage our business website.

What were your goals for this project?

We wanted a functional, well-structured website that would be accessible to the end user. The website would also encompass the unique essence of our brand.

SOLUTION

How did you select this vendor?

After researching vendors and asking for recommendations, we found Dr. Multimedia had received great feedback for its previous work.

Describe the project in detail.

The team has revamped our website, making it more visually appealing. They’ve also been providing ongoing maintenance.

What was the team composition?

They have a support team that helps us via email or phone whenever we ask. The vast majority of the time we have been speaking with the same person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website looks fabulous now!

How effective was the workflow between your team and theirs?

There were a few hiccups, but that was mostly miscommunication on our part. They have been wonderful and helpful every step of the way. They are extremely responsive to requests.

What did you find most impressive about this company?

We have been impressed by their quick turn-over time and pricing. They offer a great service for a good value.

Are there any areas for improvement?

We appreciate them very much and are pleased with the end result.

BACKGROUND

Please describe your company and your position there.

We are an orthodontic practice for adults and children. I am the office manager at Tipton Orthodontics

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

Website design and continuing website updates and monitoring monthly

What were your goals for this project?

The goals were to have an attractive website that would drive business to our practice. We also wanted it to be informative to answer as many questions as possible for future patients.

SOLUTION

How did you select this vendor?

Price and quality of the work made the decision for our office.

Describe the project and the services they provided in detail.

website design- updating when needed webmail accounts for the entire office

What was the team composition?

We have 1 doctor and 6 staff members in the practice

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Easily accessible email is invaluable for communication with our patients. Also our referring office an attractive website. They provide excellent customer service when questions arise.

How was project management arranged and how effective was it?

I was not here at that time

What did you find most impressive about this company?

cost and easy accessibility to customer service for help at any time

Are there any areas for improvement?

more information about services offered would be good

BACKGROUND

Please describe your company and your position there.

I’m a hospital administrator at Orange County Emergency Pet Clinic, an emergency veterinary hospital.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We hired Doctor Multimedia to design and provide ongoing maintenance for our website.

What were your goals for this project?

We wanted to upgrade our website with a modern design and optimized SEO. The desired platform would also have an enhanced UX, including a mobile-friendly design. It should be easy for stakeholders to maintain and customize the site in the future.

SOLUTION

How did you select this vendor?

A Doctor Multimedia sales person contacted me. I hired them because I was unhappy with my current company.

Describe the project and the services they provided in detail.

They renewed the aesthetics of our legacy site without disrupting our Google rank.

What was the team composition?

We had an initial sales representative, two designers, as well as a main point of contact. The owner of Doctor Multimedia also gave me his cell number.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new, mobile-friendly website caters to the majority of our audience, as 75% of users access our site via mobile devices. Without this optimized design, we wouldn’t have as much activity on the site.

How was project management arranged and how effective was it?

We had initial discussions via telephone, and the final touch-ups were handled via email.

What did you find most impressive about this company?

I'm impressed by the modern look of the revamped website. I also appreciate how they quickly respond to any requested changes.

Are there any areas for improvement?

I’ve found that some of the designers are more skilled than others.

BACKGROUND

Please describe your company and your position there.

I’m a dentist in a dental office.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We needed someone to redesign and then maintain our website.

What were your goals for this project?

We wanted to give our website a refreshed, professional look and feel.

SOLUTION

How did you select this vendor?

We interviewed them at a dental convention. They offered a good deal, so we went along.

Describe the project in detail.

They redesigned the website and started hosting it on their own servers. They now provide ongoing maintenance.

What was the team composition?

We dealt with a project lead that asked all sorts of questions related to our preferred content.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website is up and running, and their ongoing support is great. Anytime I need something changed, they take care of it within a few days.

How effective was the workflow between your team and theirs?

It’s highly effective. We haven’t had any communication barriers or issues. I email them whenever I need something done and they respond.

What did you find most impressive about this company?

They’re highly organized, and it’s obvious they know what they’re doing.

Are there any areas for improvement?

Their ongoing monthly cost could be more affordable.

BACKGROUND

Please describe your company and your position there.

I’m the owner of South Bay Preferred Medical Billing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We needed to update and refresh our old website.

What were your goals for this project?

We set out to upgrade to a more modern website.

SOLUTION

How did you select this vendor?

I met them at a podiatry conference.

Describe the scope of their work in detail.

They reviewed my old website and discussed my needs and wants in detail.

What was the team composition?

I dealt with a single point of contact. They were great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve received several positive comments about the new site.

How effective was the workflow between your team and theirs?

My point of contact was very communicative.

What did you find most impressive about this company?

They were knowledgeable and helpful, delivering everything they promised.

Are there any areas for improvement?

No, not that I’ve seen. They offered great customer service.

BACKGROUND

Please describe your company and your position there.

I’m a denturist. I provide dentures for those that need them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

I needed advertising and web development help.

What were your goals for this project?

I wanted to reach people in my area and let them know about my business.

SOLUTION

How did you select this vendor?

I met them at a dental convention.

Describe the scope of their work in detail.

They were supposed to make a website for me that described my business best.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website didn’t meet my expectations. They included the wrong address and there was little communication between us.

How effective was the workflow between your team and theirs?

It was quite poor.

What did you find most impressive about this company?

At the time, their price was attractive.

Are there any areas for improvement?

Better communication was needed to ensure both parties were happy with the service.

BACKGROUND

Please describe your company and your position there.

I’m a doctor at Frick Vet Services. We’re a mixed animal services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We needed a new website.

What were your goals for this project?

We set out to update our web presence.

SOLUTION

How did you select this vendor?

They contacted us.

Describe the project and the services they provided in detail.

They designed and launched our new website, along with some ads.

What was the team composition?

I worked with many people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I think our new website is great, and people really like it.

How was project management arranged and how effective was it?

They called me often and kept me up to date.

What did you find most impressive about this company?

Their vision for my site was outstanding.

Are there any areas for improvement?

I changed contact people 3–4 times because they kept leaving the company. Continuity with one person would have been nice.

BACKGROUND

Please describe your company and your position there.

We are a general practice, private veterinary clinic. I am the practice manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

Doctor Multimedia created and manages our website

What were your goals for this project?

Create a simplified and interactive website that we can easily make changes to and keep current with promotions, staff changes, etc.

SOLUTION

How did you select this vendor?

Positive online reviews

Describe the project and the services they provided in detail.

They developed a personalized website for us and send us monthly outreach updates

What was the team composition?

We interacted with 2-3 people on a regular basis, ncluding one project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

N/A

How was project management arranged and how effective was it?

We communicated via phone and email. The follow-up was always prompt and efficient.

What did you find most impressive about this company?

Communication

Are there any areas for improvement?

Nope- we've been very happy

BACKGROUND

Please describe your company and your position there.

I’m the front office manager for Lake Palestine Animal Hospital. We’re a progressive veterinary practice.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Doctor Multimedia?

We use Doctor Multimedia for our website management.

What were your goals for this project?

We wanted to remove the web management burden from our business.

SOLUTION

How did you select this vendor?

We met them at a convention.

Describe the project and the services they provided in detail.

They support and manage our website, as well as our social media accounts.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We experience great peace of mind from knowing they’re managing our website correctly.

How was project management arranged and how effective was it?

We email them whenever we need something, and they respond within the hour.

What did you find most impressive about this company?

They take care of us promptly.

Are there any areas for improvement?

No, not that I can think of.