Doctor Multimedia

Please describe your company and your position there.

I’m the hospital manager at Pond Point Animal Hospital. Pond Point is a small veterinary clinic that offers personalized care to pets.

For what projects/services did your company hire Doctor Multimedia?

We needed a beautiful new website that’s easy to edit and update.

What were your goals for this project?

With my last website hosting company, I felt like a tiny fish in a giant pool. I wanted a web development team that was more reliable and would work with me to create the best site for my office. I also needed a vendor that could make frequent updates to enhance the site’s organic search rankings. In the end, I wanted to maximize the return on my financial investment.

How did you select this vendor?

I spoke to a few different companies before reaching out to Doctor Multimedia. I communicated several times with Austin (Account Manager, Doctor Multimedia) via phone and email, and he provided useful information in a friendly and professional manner. He also reassured me that he would be my ongoing point of contact, which I greatly appreciated.

During these initial discussions, Austin explained how Doctor Multimedia could help me and what they typically charge for their services. He also showed me other sites that they created, and how they support businesses with SEO strategy. I was impressed with their prices and the sites that I saw. I chose them because of their professionalism and the variety of services that they offer.

Describe the project and the services they provided in detail.

Doctor Multimedia took my old web content and moved it to a new site. While migrating information, they added a customized color scheme and made our videos easier to access. Their team also implemented a pop-up feature on the new site that lets me notify clients about issues or opportunities. They continue to provide updates to improve the site’s SEO.

What was the team composition?

I initially worked with Austin, and he eventually put me in contact with Sabrina (Account Manager, Doctor Multimedia). I reach out to Matt (IT Manager, Doctor Multimedia) when I have tech support issues or questions about details on the site.

Can you share any information that demonstrates the impact that this project has had on your business?

It’s too soon to share long-term results, but I’m already very happy with the site. I’m looking forward to seeing the website after they make the final edits.

How was project management arranged and how effective was it?

They’re efficient with their internal communication, which saves me time. Even when my representative changed, I still felt supported and valued.

Everyone on the team is responsive and helpful. I can write to anyone from Doctor Multimedia, and they’ll answer within minutes. They also keep me informed about every change that they make to the site.

What did you find most impressive about this company?

Their attention to detail and pleasant communication have made this partnership worthwhile. Also, they consistently deliver value, and I feel like I’m getting bang for my buck. Their design work is amazing and much better than other vendors I’ve worked with in the past.

I feel like I’m not getting lost in the sea of other companies that they’re helping. The speed with which they respond to my requests and concerns makes me feel like a valued partner. I know that I can be a tough customer, but Doctor Multimedia has exceeded my expectations.

Are there any areas for improvement?

Not that I know of at this time.

Introduce your business and what you do there.

I'm the business manager at West Michigan Eyecare Associates, an optometry practice based in Grand Rapids, Michigan.

What challenge were you trying to address with Doctor Multimedia?

Our website was outdated and too similar to the other private practices under the same network, so we reached out to Doctor Multimedia to help differentiate our online presence.

What was the scope of their involvement?

Doctor Multimedia redesigned and developed our website, providing templates for us to choose from and incorporating our feedback throughout the process. They also provided hosting services as well, and continue to be available for help-desk requests as needed.

What is the team composition? 

We initially worked with a sales rep, but mostly communicated directly with a couple of designers and developers assigned to the project. 

How did you come to work with Doctor Multimedia?

One of our owners met their team at a trade show and committed to working with them on the spot based on the designs they presented. 

How much have you invested with them?

We spent between $10,000–$15,000.

What is the status of this engagement?

We worked with them from July 2017–January 2018. Although they could've finished the website sooner, we were very particular about some of the details so the timeline was delayed on our end. 

What evidence can you share that demonstrates the impact of the engagement?

Doctor Multimedia created a more unique, customized website that helped differentiate our company online. The new site has also contributed to some growth in business, and we've received positive feedback from our clients that it's a lot more user-friendly than before.

How did Doctor Multimedia perform from a project management standpoint?

They were responsive to our feedback and requests. Although we weren't happy with the first round of designs they provided, they were understanding and incorporated our feedback in order to meet our expectations.

We never had any issues reaching them by phone or email. They provide monthly analytics reporting and we can still contact their help desk as needed, and they generally turn those requests around within a half day. 

What did you find most impressive about them?

Their help-desk services are very reliable and quick. 

Are there any areas they could improve?

The initial process was a big task and the first iteration of the site was not as interactive or creative as we were expecting, but they significantly improved it after we provided feedback. 

Do you have any advice for potential customers?

Be clear about project expectations and vision, and don't rush through the process; take the time to get it right.

Introduce your business and what you do there.

I’m with an optometry practice.

What challenge were you trying to address with Doctor Multimedia?

We engaged Doctor Multimedia to build our website and manage our social media presence.

What was the scope of their involvement?

Doctor Multimedia created a new website for us. The site provides information to incoming patients before visits. It includes sections to download forms and leave reviews. Doctor Multimedia showed us several design samples and let us pick the styles we liked.

The team now provides ongoing maintenance and management on our website. Doctor Multimedia also posts on our Facebook and Instagram page regularly and manages our reputation created by online reviews. 

What is the team composition?

We have a representative assigned to our account. She conveys our requests back to the Doctor Multimedia team. 

How did you come to work with Doctor Multimedia?

A competitor of our previous web vendor, Doctor Multimedia reached out to us. The team offered comparable services at lower rates, and they promised a higher level of customer service than what we were receiving at the time. As a result, we switched to Doctor Multimedia.

How much have you invested with them?

We’ve spent less than $5,000 on their services.

What is the status of this engagement?

We started working together at the beginning of the year, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We haven’t noticed much change or a clear ROI yet. We’re still happy to work with Doctor Multimedia for the time being.

How did Doctor Multimedia perform from a project management standpoint?

The team makes changes promptly. I keep in touch with Doctor Multimedia via phone call or email depending on the complexity of my requests. For more detailed tasks, I send emails; for simple design changes like color corrections, I’ll call them. 

What did you find most impressive about them?

Doctor Multimedia is highly responsive to our questions and requests. They never give us pushback about changes they may disagree with. They are open to our personal preferences and our recommendations.

Are there any areas they could improve?

One of the reasons we switched from our old provider to Doctor Multimedia was to have improved customer service. Doctor Multimedia promised us a single point of contact, which appealed to us because we wanted that continuity; it ensures that someone has full context on our relationship before responding to us. 

However, lately, when we send an email to our representative, we’ve received replies from other people. We’ve found it disappointing. We also weren’t happy to have to ask about services included in our package that weren’t started immediately when the project launched. We’re hoping for a more personal touch in Doctor Multimedia’s customer service going forward.

Any advice for potential customers?

Doctor Multimedia set up our website promptly. They are always receptive to new ideas and content we want to incorporate, and they resolve any issues we experience quickly. While we’d prefer more personalized customer service, we’re overall happy with the collaboration.

Introduce your business and what you do there.

I’m the office assistant for a chiropractic office that offers various services, including acupuncture. I help with daily patient care and some of our marketing efforts.

What challenge were you trying to address with Doctor Multimedia?

We had a marketing partner but were still struggling with our website and online presence. We couldn’t stay on the first or second page of Google for very long, and we needed to modernize our website, so we began looking for a new partner.

What was the scope of their involvement?

Doctor Multimedia redesigned our website, making it both mobile- and user-friendly. They also managed our Google Ads account, working on keyword optimization and organic ranking. When people search for chiropractors in our area, we wanted to be on the first or second page of Google. As such, Doctor Multimedia provided suggestions for our website, like adding new pictures or links to improve ranking.

What is the team composition?

We initially worked with a sales person and supervisor to set up our account. After that, we worked with different people, depending on the tasks.

How did you come to work with Doctor Multimedia?

They reached out to us and did a site review to show what they could offer. We were impressed with their work, and they offered us a great deal, so we hired them.

How much have you invested with them?

We spent about $400.

What is the status of this engagement?

The partnership lasted from August–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increased activity on the site, which is much easier to use now. Our Google rankings have also gotten better, so people can find us now.

How did Doctor Multimedia perform from a project management standpoint?

They were organized and laid out their entire plan from the very beginning. They made it easy for us to switch partners without having to put in a lot of extra work. We spoke once or twice a week, mainly over the phone or email. They also provided monthly emails that contained analytic and keyword results.

What did you find most impressive about them?

They’re easy to communicate with and follow through with all of their tasks. The entire team is knowledgeable and helpful.

Are there any areas they could improve?

We were pleased with everything they did.

Do you have any advice for future clients of theirs?

We couldn’t find a lot of reviews about them, but they’re a reliable partner. They’ll definitely be able to improve your online presence.

Introduce your business and what you do there.

I'm a receptionist at Hiawassee Veterinary Clinic.

What challenge were you trying to address with Doctor Multimedia?

We needed help us with our website and our mobile app. We started working with another company, but we were not satisfied with their services, so we were looking for a new vendor to help us.

What was the scope of their involvement?

Our mobile app wasn't functioning properly and our website was missing some important features, such as handicap accessibility. Doctor Multimedia pointed out what we should and should not be doing on our website, educating us on how to engage more people and get new clients. They also added moving images to our website, made sure we placed the information in the correct places, and updated the site.

What is the team composition?

We mostly worked with our account manager.

How did you come to work with Doctor Multimedia?

They reached out to us and offered their services.

What is the status of this engagement?

We worked with them for three weeks in January 2019.

What evidence can you share that demonstrates the impact of the engagement?

They exceeded our expectations and made a real difference for our business. They executed everything we asked them and did that for a very reasonable cost. Our mobile app now has a feature that allows people to easily reach out to us by calling or texting (they just need to hit a button to call us and they don't need to look for our phone number). Our clients find the website much easier to use and the traffic has increased.

How did Doctor Multimedia perform from a project management standpoint?

They worked fast and kept the project on track. We mostly used email to stay in touch and they were actively communicating with me the entire time. Also, they were very easy to work with.

What did you find most impressive about them?

Their communication skills are excellent. They always responded the same day and were available whenever we needed them.

Are there any areas they could improve?

No. I'm happy with their work.

Do you have any advice for potential customers?

They're an excellent company to work with and I've already recommended them to others.

Introduce your business and what you do there.

I’m a licensed veterinary technician and hospital administrator for the Animal Medical Center. The clinic has been based in Virginia Beach the past 50 years.

What challenge were you trying to address with Doctor Multimedia?

A little over three years ago, I came to the practice in a management position. I inherited several projects including a defunct website. I hired Doctor Multimedia to rework our web platform.

What was the scope of their involvement?

After engaging with Doctor Multimedia at a conference, I showed them my website and it turned out that one of their team members had experience with the web host the practice was using. Their team showed me which elements on the site needed improvement. One of my main requests was using actual photographs as opposed to stock images. They revamped the website, personalizing it to reflect the area we’re located. Doctor Multimedia took information from the site and plugged it into their own process to generate an updated platform.

What is the team composition?

I had a primary point of contact that I followed up with each year at the conference. I’ve had multiple members of their team attend to my questions.

How did you come to work with Doctor Multimedia?

I reached out to them at the conference I attended.

How much have you invested with them?

We spent $8,000 on the website.

What is the status of this engagement?

The bulk of the development work took place between May 2016–2017.

What evidence can you share that demonstrates the impact of the engagement?

While the site is completed, we still engage with Doctor Multimedia for any updates. We try to freshen up the site for optimization whenever we can. The revamped platform was beneficial for business. We’re received more traffic. There are links on the website for contacting the practice and scheduling appointments. Those features get used frequently because of the mobile version they’ve delivered for us. The direct access for emergency services that involve direct dialing from the mobile surgeons has also been helpful. We haven’t used Doctor Multimedia for their social media services, but I’m considering it for the future.

How did Doctor Multimedia perform from a project management standpoint?

Communication has been smooth. We met in-person at the conferences, going back and forth on various things. Generally, we discuss what needs to be moved, added, or subtracted from the site. Last May, I checked in on their new team members at the conference. Most of our communication is done through email.

What did you find most impressive about them?

What encouraged me to continue our relationship was their ability to personalize the website without our side performing a lot of maintenance.

Are there any areas they could improve?

Doctor Multimedia should continue delivering fresh options to their customers. I’m in a heavily saturated market in this area. A lot of clinics' pages look the same, but Doctor Multimedia was able to personalize ours, making it stand out with video content and real-life imagery.

Please describe your company and your position there.

My wife and I own and operate Vancil Vision Care. I’m an ophthalmic technician and she is a doctor of Optometry.

For what projects/services did your company hire Doctor Multimedia?

We hired Doctor Multimedia to update and maintain our website.

What were your goals for this project?

I wanted a quality, modern website that would allow my patients to register directly from any mobile device. I was also looking for a more affordable price, as my previous web design company was significantly more expensive.

How did you select this vendor?

We weren't totally satisfied with the quality and availability of our previous web development company. I received a call from Doctor Multimedia, and after our conversation, they assured me they would do a better job than my previous vendor for a lower price. So, I decided to see what they could produce.

After that initial conversation, they sent several links to other optometry themed websites they had built. I was able to pick and choose the features that I liked best. I was happy with the beta product they created for our site, and so I made the decision to hire Doctor Multimedia.

Describe the project and the services they provided in detail.

I decided to launch the website the team produced for me after our initial conversations. Our new website allows incoming patients to book an appointment. It also connects to our secure portal, letting patients fill in important health history and eye information.

After making the decision to go live with the new website, I had to cancel my previous vendor. Canceling the vendor wasn't an easy process, but Sabrina (Account Services, Doctor Multimedia) talked me through it.

Also, on the same day the site launched, the team began posting optometry related links and stories on my social media pages.

What was the team composition?

My initial onboarding contact was Sabrina, and I have also spoken with a few other people within Doctor Multimedia.

Can you share any information that demonstrates the impact that this project has had on your business?

While several existing patients have commented on the new site, we've seen the largest impact with new patients. Updated features on the site have streamlined the check-in procedure. This allows us to see more patients since they can be taken directly to the exam room without filling out paperwork. Now, we are currently booking five weeks out instead of the usual three weeks.

How was project management arranged and how effective was it?

Sabrina thoroughly explained the design process to me. She exchanged cell numbers with me so if an idea popped into my head, I could text it to her. I did this several times and she responded immediately. Then, the project shifted to development.

After the site went live, I was contacted at least once-per-week by email, phone, or text for feedback. I also asked our employees to review the site and suggest any changes. Whenever I texted those suggestions to Doctor Multimedia, I would see the results in a few hours. I love the immediacy of texting someone and seeing the results so quickly. Their communication has been the biggest plus for me. Each team member has provided helpful insights.

What did you find most impressive about this company?

They spelled out everything they would do for my company and delivered on all of it. A few weeks ago, Doctor Multimedia updated the website according to a suggestion I made. That update caused an issue with our online registration process, and a patient called to tell us that the link wasn't working. I called Doctor Multimedia, and it was working again within 30 minutes.

Are there any areas for improvement?

I can’t think of anything specific at this point. I just hope that they continue with the same level of customer service as they continue to grow. So far, I have no complaints.

Introduce your business and what you do there.

I’m the practice manager at a veterinary hospital.

What challenge were you trying to address with Doctor Multimedia?

We hired Doctor Multimedia to update our website.

What was the scope of their involvement?

After viewing several different samples of sites their team has completed in the past, we were able to create a new webpage together.

What is the team composition?

My main point of contact had a team of resources.

How did you come to work with Doctor Multimedia?

Our primary contact reached out to us. Our team decided we wanted to work with them because of their positive reviews and portfolio.

How much have you invested with them?

The project cost under $10,000.

What is the status of this engagement?

Development of the website took place between October–November 2018.

What evidence can you share that demonstrates the impact of the engagement?

People have complimented the website. It’s easier to use. If I need any changes to the platform, their team continues to update what I need.

How did Doctor Multimedia perform from a project management standpoint?

I would discuss what I wanted, and then they would let me know when it was finished in several days. I would review their work and give my feedback. We generally communicated using phone calls and email.

What did you find most impressive about them?

I was impressed with their work quality. Doctor Multimedia does a fantastic job creating websites.

Are there any areas they could improve?

Sometimes changes and updates take longer than others. Their team can be quick at implementing my suggestions or take longer than I expected. This may depend on job size.

Do you have any advice for potential customers?

Doctor Multimedia is excellent at communicating. In the beginning, we set everything up and made sure timelines were clear.

Please describe your company and your position there.

I own a chiropractic and physical therapy clinic in Scottsdale, Arizona. We focus on chronic and complicated pain.

For what projects/services did your company hire Doctor Multimedia?

We hired Doctor Multimedia to improve our online presence. After working for a while with a different online marketing company, we still weren’t getting the results that we wanted. We were looking to improve our social media, site copy, email blasts, YouTube account, and Google Ads by creating content that is tailored to our brand.

What were your goals for this project?

We wanted to build a brand that represents our personality. To do this, we needed a website that conveyed the uniqueness of our clinic in a way that is authentic and easy to understand. Our goal was to carve our niche in the chronic and complicated pain world by offering hope to patients who have been suffering for many years, many of whom are told there is no hope. We also wanted to highlight our unique methodology in an effective manner.

How did you select this vendor?

Doctor Multimedia reached out with a cold call and seemed to understand exactly what we were lacking. They explained that a one-size-fits-all approach wouldn’t work for us and that generic newsletters and copy wouldn’t fit our needs. Instead, they offered to customize our content and provide any support that we needed. Also, they didn’t send us fine print or a severe contract, which made them seem flexible and collaborative.

Describe the scope of their work in detail.

We had an initial phone call to discuss the philosophy of our clinic and the first impressions we were aiming to create for web visitors and social media followers. After the call, their team began transferring content from the old site and creating new copy. When the initial migration and editing was complete, they started managing our social media accounts. Their team created new profiles for our clinic on Instagram and YouTube.

We collaborate on copy and images for various posts, sometimes going back and forth before publishing content. They’ve designed logos and email headers, researched and initiated ad campaigns, and written unique content for our site and social media accounts.

What was the team composition?

Their team is structured in a logical yet flexible fashion. They have various departments with one main email address that we can use for most of our needs.

Can you share any outcomes from the project that demonstrate progress or success?

Over the past year, the number of new patients finding us online has steadily increased and is now consistent. We receive several new clients every week as a result of our marketing efforts. We believe that if we continue to move forward in the same way, the numbers will continue to rise. This is the type of solid online presence that we’re striving to create.

How effective was the workflow between your team and theirs?

I’ve been working with the same people, for the most part, since the beginning of the partnership, and we’ve had almost zero communication errors. They’re in constant communication with one another, and I’ve become personally familiar with all of the people who work on our account. If I send an email to the wrong person, it always makes it to the right address in a timely fashion.

We create content on both sides, and they’re consistent with posting on social media and sending newsletters. The content that I create is more sporadic, but we work out the timing to space things effectively.

What did you find most impressive about this company?

I’m impressed by the personal attention that I receive. They know my company well and always deliver exactly what I need. Also, I find that the more involved I am with the account, the more involved they are, which seems natural.

Something else that impresses me is the constant positive attitude I see from every employee. I’ve never had a negative interaction with any one of them. Each member of their team is helpful, kind, and timely. They collectively project a very positive feeling.

Are there any areas for improvement?

Some of the social media posts end up being relatively generic, but this is more on me than them. Ideally, I would like all of our posts to be unique to our business. Overall, there isn’t much need for improvement. They’ve exceeded our expectations.

Introduce your business and what you do there. 

I'm the owner of In-Line Chiropractic Care.

What challenge were you trying to address with Doctor Multimedia? 

I needed help with advertising to grow my business and get new patients.

What was the scope of their involvement?

Doctor Multimedia helps me get reviews. They sent me a sign to post in my office. Patients are able to use their phone to scan a code and leave a review on Google. They also put a link on my website so patients have access to leave reviews there as well. In addition, Doctor Multimedia hosts my website and manages my Facebook and Instagram.

What is the team composition?

I interact with about three people.

How did you come to work with Doctor Multimedia? 

I really can't remember how I first found them. I think they might have called me or sent me an email. 

How much have you invested with them?

I spend $200 a month.

What is the status of this engagement? 

Work began in July 2018, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I do receive calls on a consistent basis. I get calls from people who found me on Google so that tells me their keywords work. I always ask new patients how they find out about us, so I can trace it back to internet marketing or the website.

How did Doctor Multimedia perform from a project management standpoint?

Doctor Multimedia’s customer service is good. I can actually talk to a live person when I call. I simply send them an email if I want any changes made to the website. They reply back to let me know they received it and they’re working on my request. There’s a pretty quick turnaround as they usually have it done by the next day. 

What did you find most impressive about them? 

Their customer service sets them apart from other firms. 

Are there any areas they could improve?

They could do more in terms of reaching out to current and past patients. They could send information in emails or publications to keep us front of mind. 

Do you have any advice for potential customers? 

Know that Doctor Multimedia is always a phone call away.