Doctor Multimedia

Could you share any statistics or metrics from this engagement?

I don't have numerical data. I'm sure that I could ask them for that, as far as traffic, and clicks, and key metrics. I'm much more pleased with the website rather than focused on numbers. I sent it out to our staff before we launched it, asked them for their feedback because I don't want it to be so one-sided, and everyone had input and suggestions into building the website.

Our website is customizable and it's usable from a medical standpoint, from our technicians, from a customer service standpoint, from a receptionist, from people with no medical background whatsoever, to our boarding staff. Everyone got to put something into that, and I think we were able to make it a really good project and get a good finished product from that.

We have had a lot of positive feedback from our clients, as far as how usable it is, and I really liked that. DVM in particular is responsive when I ask them for something. We've been able to do that really easily.

We added a form for a free first exam for new clients to choose to submit their information online versus coming into the hospital to do it right before their appointment. That's been great for us because we can go ahead and get them set up before they get here. It's great for clients because they don't have to wait for us to do that, and I think it just adds another facet to our website, that makes it really user friendly for our clients.

What distinguishes DVM Multimedia from other providers?

DVM Multimedia has been incredibly responsive. It's probably one of their most impressive features. I communicate with someone from the team. I send DVM at least one email, on average, once a day. Some days I actually send him seven emails. He's always responsive, and I never wait more than a day to hear back from him, and it's usually immediate.

They are super friendly. This is comparative, because we had InTouch Practice Communications, and they were difficult to work with. I couldn't reach them, I was always leaving messages. If I wanted something, they were sure to let me know I had a limited amount of time that they were allowed to work on the website before they would charge me for time.

Again, like I mentioned, I'm very particular, I like things to be a certain way, and they're very patient with me, so I really appreciate that. Their responsiveness is impressive to me.

Is there anything DVM Multimedia could have improved or done differently?

Our doctor wants us to do a lot of email marketing campaigns. For example, I'll run a report for how many dogs who are currently on a particular medication, which requires us to do blood work, but they haven't been in for their blood work. We want to send them an email and say, "Hey, we noticed you haven't been in. This is why it's really important that you do this." Just a little friendly reminder – a little information blurb.

He has a lot of requests like that, and I do find that sometimes the turnaround on getting those things back to me is a little bit slow. The doctor is very demanding, and he wants those things out and to our clients on a regular basis, he wants them to get going. Sometimes getting the actual product in a state that it's ready to be sent is a little bit slow.

I can't really complain about that, because DVM Multimedia is building us four different websites. They're managing our marketing, they're really responsive, so I understand they have other clients and are busy. However, as a paying client, it would be nice if I could get those things a little bit faster. It's not a deal-breaker by any means, I'm not terribly upset about it, but if I could make a suggestion for improvement it would be that.

Could you share any statistics or metrics from this engagement?

I'm very satisfied with their performance. I've had a few companies through the years, but by far, I've had better results with them than I have with anybody else. I've been absolutely thrilled with the results.

My clients have really liked the look of the website and the ease of navigation. They like a lot of the added features, where they can get prescription refills, requests online, and appointment requests online. Clients have expressed a lot of good feedback. I tend to track the number of new clients and how they found us, and a lot more of them are finding us online now due to their search engine optimization and the website. They've increased how easy it is for us to be found online.

I tend to track gross revenue each month, and the more I've allowed them to do for my company, the more response I've received. In the last few months, we've had higher monthly gross revenue than I have ever had. In fact, two months ago was the highest ever, the month after that was even higher. I really believe they're helping get new clients in the door.

My goal with them is, if they can get people in the door, then I can keep them, treat their animals, and make them happy. They're very good at pointing people in my direction. Our new clients have been absolutely through the roof. They've helped me out with newsletters, which clients really like. They come up with great ideas that I hadn't thought of. The numbers that I really care about is getting new clients in, gross revenue, and they've more than succeeded in both of those. I've been really happy.

What distinguishes DVM Multimedia from other providers?

Here's what I would consider special about DVM Multimedia. They've been very responsive, meaning if I call them they usually answer their phone right away, and they return emails right away. I get very fast feedback from them. They're very professional. Even today, I got emails from them asking to take on new work and new initiatives, which is very proactive. I've been really happy with their professionalism, their quality of work, and their responsiveness to my requests.

They're really looking to make me happy but, at the same time, they come up with ideas that maybe I hadn't thought of. Those are the big three for me when I was looking for a good multimedia company: quality of work, professionalism, and responsiveness. I can call them at pretty much any hour. The previous company that I dealt with, it was really hard to get a hold of people sometimes. Sometimes, I'm calling and sending multiple emails to get a hold of somebody. These guys, within minutes, I'm getting emails back. They're just really responsive, and I love that about them.

Is there anything DVM Multimedia could have improved or done differently?

As of right now – honestly – no. I've been really happy. Any lag in time as far as getting the project done, up to this point has been my fault because I get too busy. That's why even recently I kind of put them in charge of more things and got out of their way because I think– up to about a month ago when I unleashed them more – the weak link was me. They were always waiting for me to finish something for them to work on. So, no, I really can't think of a negative at the moment.