What evidence can you share that demonstrates the impact of the engagement?
We haven’t noticed much change or a clear ROI yet. We’re still happy to work with Doctor Multimedia for the time being.
How did Doctor Multimedia perform from a project management standpoint?
The team makes changes promptly. I keep in touch with Doctor Multimedia via phone call or email depending on the complexity of my requests. For more detailed tasks, I send emails; for simple design changes like color corrections, I’ll call them.
What did you find most impressive about them?
Doctor Multimedia is highly responsive to our questions and requests. They never give us pushback about changes they may disagree with. They are open to our personal preferences and our recommendations.
Are there any areas they could improve?
One of the reasons we switched from our old provider to Doctor Multimedia was to have improved customer service. Doctor Multimedia promised us a single point of contact, which appealed to us because we wanted that continuity; it ensures that someone has full context on our relationship before responding to us.
However, lately, when we send an email to our representative, we’ve received replies from other people. We’ve found it disappointing. We also weren’t happy to have to ask about services included in our package that weren’t started immediately when the project launched. We’re hoping for a more personal touch in Doctor Multimedia’s customer service going forward.
Any advice for potential customers?
Doctor Multimedia set up our website promptly. They are always receptive to new ideas and content we want to incorporate, and they resolve any issues we experience quickly. While we’d prefer more personalized customer service, we’re overall happy with the collaboration.