Doctor Multimedia

Please describe your company and your position there.

We own Infinity Chiropractic, a multi-clinic and -doctor company.

For what projects/services did your company hire Doctor Multimedia?

We hired Doctor Multimedia to create our websites for each clinic and to update them as needed and for all ongoing maintenance. We also have them keeping our social media pages up to date and with current, fresh material.

What were your goals for this project?

To increase our online presence.

How did you select this vendor?

We met them at a chiropractic function. They were the most personable and friendly agency present. 

Describe the project and the services they provided in detail.

Doctor Multimedia created a website for each clinic, updates them as needed, and performs all ongoing maintenance. They also keep our social media pages up-to-date with current, fresh material. I tell them what needs to be added or edited, and they get it done!

Can you share any information that demonstrates the impact that this project has had on your business?

We're so thankful that they accomplish everything without any headaches! If I'm not posting or updating the website, I'm confident that they will handle it. Since we know and trust that our websites are functional, we can focus on our work. Having them on our team absolutely improves our efficiency and positively impacts our patients.

How was project management arranged and how effective was it?

They're great! Email and phone are our primary methods of communication, and they always stay on top of both. They know me, know what I want, and follow through seamlessly.

What did you find most impressive about this company?

I love their integrity. When they say they will do something, we trust that they will complete it quickly. They're personable and friendly!

Are there any areas for improvement?

I don't have any suggestions.

Please describe your company and your position there.

I’m the hospital manager at Pond Point Animal Hospital. Pond Point is a small veterinary clinic that offers personalized care to pets.

For what projects/services did your company hire Doctor Multimedia?

We needed a beautiful new website that’s easy to edit and update.

What were your goals for this project?

With my last website hosting company, I felt like a tiny fish in a giant pool. I wanted a web development team that was more reliable and would work with me to create the best site for my office. I also needed a vendor that could make frequent updates to enhance the site’s organic search rankings. In the end, I wanted to maximize the return on my financial investment.

How did you select this vendor?

I spoke to a few different companies before reaching out to Doctor Multimedia. I communicated several times with Austin (Account Manager, Doctor Multimedia) via phone and email, and he provided useful information in a friendly and professional manner. He also reassured me that he would be my ongoing point of contact, which I greatly appreciated.

During these initial discussions, Austin explained how Doctor Multimedia could help me and what they typically charge for their services. He also showed me other sites that they created, and how they support businesses with SEO strategy. I was impressed with their prices and the sites that I saw. I chose them because of their professionalism and the variety of services that they offer.

Describe the project and the services they provided in detail.

Doctor Multimedia took my old web content and moved it to a new site. While migrating information, they added a customized color scheme and made our videos easier to access. Their team also implemented a pop-up feature on the new site that lets me notify clients about issues or opportunities. They continue to provide updates to improve the site’s SEO.

What was the team composition?

I initially worked with Austin, and he eventually put me in contact with Sabrina (Account Manager, Doctor Multimedia). I reach out to Matt (IT Manager, Doctor Multimedia) when I have tech support issues or questions about details on the site.

Can you share any information that demonstrates the impact that this project has had on your business?

It’s too soon to share long-term results, but I’m already very happy with the site. I’m looking forward to seeing the website after they make the final edits.

How was project management arranged and how effective was it?

They’re efficient with their internal communication, which saves me time. Even when my representative changed, I still felt supported and valued.

Everyone on the team is responsive and helpful. I can write to anyone from Doctor Multimedia, and they’ll answer within minutes. They also keep me informed about every change that they make to the site.

What did you find most impressive about this company?

Their attention to detail and pleasant communication have made this partnership worthwhile. Also, they consistently deliver value, and I feel like I’m getting bang for my buck. Their design work is amazing and much better than other vendors I’ve worked with in the past.

I feel like I’m not getting lost in the sea of other companies that they’re helping. The speed with which they respond to my requests and concerns makes me feel like a valued partner. I know that I can be a tough customer, but Doctor Multimedia has exceeded my expectations.

Are there any areas for improvement?

Not that I know of at this time.

Please describe your company and your position there.

I own an orthodontist practice near Cleveland, Ohio. I manage a team of six full-time employees.

For what projects/services did your company hire Doctor Multimedia?

I hired Doctor Multimedia to design and support my office's website.

What were your goals for this project?

I wanted a clean, professional-looking website that could accept online payments.

How did you select this vendor?

I met with several vendors at a state dental conference. I spent a lot of time talking to people about website design, and Doctor Multimedia stood out from the rest.

Describe the project in detail.

We had initial discussions over the phone. Within approximately two weeks, I had a rough draft of the website. I requested a variety of changes, and they quickly addressed every issue.

What was the team composition?

I dealt with one person. I’m unsure how they completed the work, but I directed all of my communication to her.

Can you share any outcomes from the project that demonstrate progress or success?

I love the look of my new website, and many of my patients have provided positive feedback.

How effective was the workflow between your team and theirs?

I was very pleased with the workflow. The project manager reached out to me on a regular basis and kept me updated on progress. Their team made the changes that I requested promptly and accurately.

What did you find most impressive about this company?

I was impressed with how quick they were to get started on the project. They were also very good about contacting me when they promised, despite a three-hour time difference.

Are there any areas for improvement?

None that I can think of at the moment. I was very satisfied with the whole process.

Introduce your business and what you do there.

I'm the business manager at West Michigan Eyecare Associates, an optometry practice based in Grand Rapids, Michigan.

What challenge were you trying to address with Doctor Multimedia?

Our website was outdated and too similar to the other private practices under the same network, so we reached out to Doctor Multimedia to help differentiate our online presence.

What was the scope of their involvement?

Doctor Multimedia redesigned and developed our website, providing templates for us to choose from and incorporating our feedback throughout the process. They also provided hosting services as well, and continue to be available for help-desk requests as needed.

What is the team composition? 

We initially worked with a sales rep, but mostly communicated directly with a couple of designers and developers assigned to the project. 

How did you come to work with Doctor Multimedia?

One of our owners met their team at a trade show and committed to working with them on the spot based on the designs they presented. 

How much have you invested with them?

We spent between $10,000–$15,000.

What is the status of this engagement?

We worked with them from July 2017–January 2018. Although they could've finished the website sooner, we were very particular about some of the details so the timeline was delayed on our end. 

What evidence can you share that demonstrates the impact of the engagement?

Doctor Multimedia created a more unique, customized website that helped differentiate our company online. The new site has also contributed to some growth in business, and we've received positive feedback from our clients that it's a lot more user-friendly than before.

How did Doctor Multimedia perform from a project management standpoint?

They were responsive to our feedback and requests. Although we weren't happy with the first round of designs they provided, they were understanding and incorporated our feedback in order to meet our expectations.

We never had any issues reaching them by phone or email. They provide monthly analytics reporting and we can still contact their help desk as needed, and they generally turn those requests around within a half day. 

What did you find most impressive about them?

Their help-desk services are very reliable and quick. 

Are there any areas they could improve?

The initial process was a big task and the first iteration of the site was not as interactive or creative as we were expecting, but they significantly improved it after we provided feedback. 

Do you have any advice for potential customers?

Be clear about project expectations and vision, and don't rush through the process; take the time to get it right.

Please describe your company and your position there.

I’m the optical manager of a multi-doctor optometry office.

For what projects/services did your company hire Doctor Multimedia?

We engaged them to build our new website.

What were your goals for this project?

Our goal was to build a site that looked professional and stylish and was useful for our patients.

How did you select this vendor?

We found Doctor Multimedia through professional group recommendations.

Describe the project in detail.

Once we selected them to create the site, we provided examples of other sites we liked and wanted their creative input toward our new one. 

Throughout the process, I felt like we needed to keep pushing for what we wanted. The first draft was almost exact to our current website. We had to correct details like formatting and guide entire build.

What was the team composition?

They assigned a project manager who was our contact person during the development.

Can you share any outcomes from the project that demonstrate progress or success?

Overall, our new website is nice, but I was expecting a bit more from them. I didn't feel that they really took the reins to come up with creative designs. I would have liked them to provide more suggestions and help us think of things we may not have thought of before. 

We hired a web design company because this is what they do all the time. If I knew how to create a beautiful site, I wouldn't have needed them.

How effective was the workflow between your team and theirs?

At first, we had some difficulty getting in touch with them. Our calls would go unanswered. Toward the last few weeks, they became more responsive.

What did you find most impressive about this company?

I'm not sure that there was anything that stood out.

Are there any areas for improvement?

I would have liked them to come up with more than just the generic site. Like I said, it would have been helpful if they provided more ideas.

Introduce your business and what you do there.

I’m with an optometry practice.

What challenge were you trying to address with Doctor Multimedia?

We engaged Doctor Multimedia to build our website and manage our social media presence.

What was the scope of their involvement?

Doctor Multimedia created a new website for us. The site provides information to incoming patients before visits. It includes sections to download forms and leave reviews. Doctor Multimedia showed us several design samples and let us pick the styles we liked.

The team now provides ongoing maintenance and management on our website. Doctor Multimedia also posts on our Facebook and Instagram page regularly and manages our reputation created by online reviews. 

What is the team composition?

We have a representative assigned to our account. She conveys our requests back to the Doctor Multimedia team. 

How did you come to work with Doctor Multimedia?

A competitor of our previous web vendor, Doctor Multimedia reached out to us. The team offered comparable services at lower rates, and they promised a higher level of customer service than what we were receiving at the time. As a result, we switched to Doctor Multimedia.

How much have you invested with them?

We’ve spent less than $5,000 on their services.

What is the status of this engagement?

We started working together at the beginning of the year, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We haven’t noticed much change or a clear ROI yet. We’re still happy to work with Doctor Multimedia for the time being.

How did Doctor Multimedia perform from a project management standpoint?

The team makes changes promptly. I keep in touch with Doctor Multimedia via phone call or email depending on the complexity of my requests. For more detailed tasks, I send emails; for simple design changes like color corrections, I’ll call them. 

What did you find most impressive about them?

Doctor Multimedia is highly responsive to our questions and requests. They never give us pushback about changes they may disagree with. They are open to our personal preferences and our recommendations.

Are there any areas they could improve?

One of the reasons we switched from our old provider to Doctor Multimedia was to have improved customer service. Doctor Multimedia promised us a single point of contact, which appealed to us because we wanted that continuity; it ensures that someone has full context on our relationship before responding to us. 

However, lately, when we send an email to our representative, we’ve received replies from other people. We’ve found it disappointing. We also weren’t happy to have to ask about services included in our package that weren’t started immediately when the project launched. We’re hoping for a more personal touch in Doctor Multimedia’s customer service going forward.

Any advice for potential customers?

Doctor Multimedia set up our website promptly. They are always receptive to new ideas and content we want to incorporate, and they resolve any issues we experience quickly. While we’d prefer more personalized customer service, we’re overall happy with the collaboration.

Please describe your company and your position there.

We are a general dental practice in Michigan. I am a co-owner and partner in the practice.

For what projects/services did your company hire Doctor Multimedia?

We engaged Doctor Multimedia to redesign our website, create marketing video and photos, and lead social media marketing campaigns.

What were your goals for this project?

We want to increase awareness of our company and rebranding, and to develop enthusiasm among current and potential patients for our services.

How did you select this vendor?

We met Doctor Multimedia at a national meeting in Chicago.

Describe the project and the services they provided in detail.

Doctor Multimedia helped redesign the website—both desktop and mobile—and improve SEO. The team also contracted a third-party company to produce a video for future marketing efforts. They led a video and photo shoot as part of the process. Doctor Multimedia now helps coordinate social media marketing.

What was the team composition?

We are in direct contact with 1-2 individuals from Doctor Multimedia and 1-2 from the third-party video-photo company.

Can you share any information that demonstrates the impact that this project has had on your business?

The video is well-made and representative of our company. We’re using the materials to launch a marketing campaign with the hopes of improving awareness of our organization.

How was project management arranged and how effective was it?

Doctor Multimedia has led a well-organized and efficient workflow from the beginning.

What did you find most impressive about this company?

The team communicates quickly and effectively.

Are there any areas for improvement?

Doctor Multimedia could have hosted a brainstorming before the video and photo shoot to give us a clearer idea of what to expect. Otherwise, our collaboration has been very straightforward.

Introduce your business and what you do there.

I’m the office assistant for a chiropractic office that offers various services, including acupuncture. I help with daily patient care and some of our marketing efforts.

What challenge were you trying to address with Doctor Multimedia?

We had a marketing partner but were still struggling with our website and online presence. We couldn’t stay on the first or second page of Google for very long, and we needed to modernize our website, so we began looking for a new partner.

What was the scope of their involvement?

Doctor Multimedia redesigned our website, making it both mobile- and user-friendly. They also managed our Google Ads account, working on keyword optimization and organic ranking. When people search for chiropractors in our area, we wanted to be on the first or second page of Google. As such, Doctor Multimedia provided suggestions for our website, like adding new pictures or links to improve ranking.

What is the team composition?

We initially worked with a sales person and supervisor to set up our account. After that, we worked with different people, depending on the tasks.

How did you come to work with Doctor Multimedia?

They reached out to us and did a site review to show what they could offer. We were impressed with their work, and they offered us a great deal, so we hired them.

How much have you invested with them?

We spent about $400.

What is the status of this engagement?

The partnership lasted from August–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increased activity on the site, which is much easier to use now. Our Google rankings have also gotten better, so people can find us now.

How did Doctor Multimedia perform from a project management standpoint?

They were organized and laid out their entire plan from the very beginning. They made it easy for us to switch partners without having to put in a lot of extra work. We spoke once or twice a week, mainly over the phone or email. They also provided monthly emails that contained analytic and keyword results.

What did you find most impressive about them?

They’re easy to communicate with and follow through with all of their tasks. The entire team is knowledgeable and helpful.

Are there any areas they could improve?

We were pleased with everything they did.

Do you have any advice for future clients of theirs?

We couldn’t find a lot of reviews about them, but they’re a reliable partner. They’ll definitely be able to improve your online presence.

Please describe your company and your position there.

I'm the sole owner and optometrist at Springville Eye Care. We offer comprehensive eye exams and a full selection of eyewear and contact lenses.

For what projects/services did your company hire Doctor Multimedia?

Doctor Multimedia designed a new website for us.

What were your goals for this project?

We wanted a high-quality, attractive website.

How did you select this vendor?

They called our office, and we were impressed with their presentation.

Describe the project in detail.

They helped us navigate the discontinuation of our current website, and have attended to all changes we have requested so far.

What was the team composition?

They contacted us by phone and set the ball rolling. Then their designer emailed and called me. She was incredibly helpful in setting the website up and making changes. 

Can you share any outcomes from the project that demonstrate progress or success?

Just yesterday, I emailed them about an important change that needed to be made. They completed it within the hour and alerted me that the change was live.

How effective was the workflow between your team and theirs?

It's very effective. Doctor Multimedia is a pleasure to work with. They have been helpful and attentive since the day we signed on with them.

What did you find most impressive about this company?

The cost for their services is reasonable, and their attentiveness is awesome.

Are there any areas for improvement?

I haven't encountered anything.

Introduce your business and what you do there.

I'm a receptionist at Hiawassee Veterinary Clinic.

What challenge were you trying to address with Doctor Multimedia?

We needed help us with our website and our mobile app. We started working with another company, but we were not satisfied with their services, so we were looking for a new vendor to help us.

What was the scope of their involvement?

Our mobile app wasn't functioning properly and our website was missing some important features, such as handicap accessibility. Doctor Multimedia pointed out what we should and should not be doing on our website, educating us on how to engage more people and get new clients. They also added moving images to our website, made sure we placed the information in the correct places, and updated the site.

What is the team composition?

We mostly worked with our account manager.

How did you come to work with Doctor Multimedia?

They reached out to us and offered their services.

What is the status of this engagement?

We worked with them for three weeks in January 2019.

What evidence can you share that demonstrates the impact of the engagement?

They exceeded our expectations and made a real difference for our business. They executed everything we asked them and did that for a very reasonable cost. Our mobile app now has a feature that allows people to easily reach out to us by calling or texting (they just need to hit a button to call us and they don't need to look for our phone number). Our clients find the website much easier to use and the traffic has increased.

How did Doctor Multimedia perform from a project management standpoint?

They worked fast and kept the project on track. We mostly used email to stay in touch and they were actively communicating with me the entire time. Also, they were very easy to work with.

What did you find most impressive about them?

Their communication skills are excellent. They always responded the same day and were available whenever we needed them.

Are there any areas they could improve?

No. I'm happy with their work.

Do you have any advice for potential customers?

They're an excellent company to work with and I've already recommended them to others.