Digital Upward Pvt Ltd

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at Arkveda, an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Upward Pvt Ltd?

We needed a company to provide development and promotional services.

SOLUTION

What was the scope of their involvement?

Digital Upward has designed and developed from scratch our e-commerce website. We initially told them the functionalities we needed, and they gave us several samples.

Now, they’re n helping with SEO and digital marketing. We’ve worked closely with them on keyword research, suggesting some keywords. They also manage our Instagram and Facebook accounts and do Google Ads.

What is the team composition?

We have a main point of contact.

How did you come to work with Digital Upward Pvt Ltd?

A friend referred me to them. He said they were good people.

How much have you invested with them?

We’ve spent 130,000 INR (approximately $2,000 USD).

What is the status of this engagement?

We started working together in June 2020, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After 2–3 weeks of SEO, we got so many leads, and most of them are being converted. Overall, it’s been a good experience so far. We’re looking forward to continuing our work with them.

How did Digital Upward Pvt Ltd perform from a project management standpoint?

We’re happy with project management and don’t have complaints. They meet the timelines perfectly and are always available. We communicate via phone because we prefer it.

What did you find most impressive about them?

They deliver before the deadline and are dedicated to the work. Our overall experience has been amazing.

Are there any areas they could improve?

We haven’t found anything they need to improve. We’re happy with their work.

Do you have any advice for potential customers?

Be clear with your thoughts. If you explain things clearly, they’ll deliver.

BACKGROUND

Introduce your business and what you do there.

I’m the director at Tojarati Overseas Pvt Ltd.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Upward Pvt Ltd?

We needed help with digital marketing.

SOLUTION

What was the scope of their involvement?

Digital Upwards does our digital marketing and SEO. They handle the entire web presence and have completed the website. In regards to PPC, they’re running the campaigns on Google Ads and social media. They’re also selling our products on Amazon. They create content and handle all of the IT work.

We are also planning to have a mobile app.

What is the team composition?

We worked with a project manager, a content writer, a graphic designer, a developer, and an SEO person.

How did you come to work with Digital Upward Pvt Ltd?

They were recommended to us.

How much have you invested with them?

We’ve spent over 15 lakh rupees (approximately $20,000 USD). 

What is the status of this engagement?

We started working together in July 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with Digital Upwards. Their work has been good so far. Slowly and gradually, the sales have improved.

How did Digital Upward Pvt Ltd perform from a project management standpoint?

They meet deadlines. They manage and monitor the project properly. I get weekly updates from them. We communicate via email, phone, and we meet in person every 30–45 days.

What did you find most impressive about them?

My experience has been good with them, which is why I’m planning to have them help me with a mobile app.

Do you have any advice for potential customers?

They’re a helpful team. They’re on call and available even on Sundays.

BACKGROUND

Please describe your company and your position there.

Provided a complex EdTech website in 15 days. Great work at backend. Nice to implement the new age technologies. Thanks for the nice work

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Upward Pvt Ltd, and what were your goals?

for edtech web automation

SOLUTION

How did you select this vendor and what were the deciding factors?

Deciding factors: Deliverables. One of the rare vendor who actually understood the complex requirements, and delivered it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

backend, e commerce, blog, automation etc.

How many people from the vendor's team worked with you, and what were their positions?

NA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Easy to handle the website now, as compared to the previous one.

Describe their project management style, including communication tools and timeliness.

Punctual timeline, they even recovered another website at midnight from a cyber attack.

What did you find most impressive or unique about this company?

Deliverables and committments, and cost-effective

Are there any areas for improvement or something they could have done differently?

Cant really say. May be UI UX