The Digital London

BACKGROUND

Please describe your company and position.

I am the Director of Shadow Carriage Limited

Describe what your company does in a single sentence.

Passenger Chauffeur & Coach Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Digital London to accomplish?

• Website design

SOLUTION

How did you find The Digital London?

• Referral
• Clutch Site

Why did you select The Digital London over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The Digital London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked london digital to come up with a brand new website for our chauffeur services business, this required design and implementing new technology to ensure we are ahead of our competitors. Also more importantly making our site user friendly for our clients who book online and via our app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

London digital we’re always helpful in assisting us with any changes/amendments or additions that we wanted to implement. Very understanding & patient from the start to finish of our project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered each phase of this project on time and they responded to our requirements literally at any hour of the day. We could reach out 9pm or 9am they were very responsive every time.

What was your primary form of communication with The Digital London?

Virtual Meeting

What did you find most impressive or unique about this company?

In this industry there are hundreds if not thousands of companies at our disposal for website design but having been referred by a close friend we would not use another company ever again purely for their professionalism and proactive attitude and not forgetting to mention excellent customer service. They were always willing to listen and ready to assist at all times.

Are there any areas for improvement or something The Digital London could have done differently?

from our overall experience we feel there is not a single suggestion or recommendation for improvement 👍

BACKGROUND

Please describe your company and position.

I am the executive of Claim Time Ltd

Describe what your company does in a single sentence.

We are a dedicated personal injury law firm that goes above and beyond to ensure you receive the compensation you deserve after an accident that wasn’t your fault.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Digital London to accomplish?

• Increase in Leads
• Increased Conversion
• Increased Brand Awareness

SOLUTION

How did you find The Digital London?

Referral

Why did you select The Digital London over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The Digital London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Google Ads: Comprehensive audit and optimization of existing campaigns. Improved ad creatives, keywords, and targeting for higher CTR. Regular monitoring and budget adjustments. Performance reports. 
• SEO (Search Engine Optimization): Thorough website SEO audit. On-page and off-page optimization. Targeted keyword research and implementation. Tracking and reporting on keyword rankings and organic traffic. 
• Social Media: Development of a content calendar. Creation of engaging, shareable content. Targeted social media ad campaigns. Monitoring and engagement with the audience. 
• Content Marketing: Development of a content strategy. Creation of high-quality blog posts and articles. Promotion of content across channels. Measurement of content performance and strategy adjustments. 
• Landing Page Redesign: Redesigned landing page for improved user experience. A/B testing to identify effective design elements. Optimization of landing page content. Monitoring and reporting on the impact of the redesign on conversion rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in Leads: The agency's expertise and strategic approach have led to a remarkable increase in the number of leads generated through our digital channels. We achieved a substantial 500% growth in leads, demonstrating the agency's effectiveness in driving potential clients to engage with our services. 
• Enhanced Brand Awareness: Through strategic content creation, targeted social media campaigns, and optimized digital advertising, our brand awareness has seen a substantial lift. We've reached a wider audience and improved our visibility within our industry, establishing ourselves as a trusted authority. 
• Diversification of Legal Services: The agency's efforts have not only increased leads but also expanded our reach into other areas of law that were previously underrepresented. This diversification demonstrates the agency's ability to adapt and successfully target new client segments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Timely Delivery: The agency consistently delivered project milestones and key deliverables on time, adhering to the established timelines. This reliability allowed us to plan and execute our digital marketing initiatives effectively. 
• Effective Communication: The agency maintained open and transparent communication channels. They were responsive to our queries, providing clear explanations and updates on project progress. 
• Adaptability: The agency demonstrated adaptability and a willingness to pivot when needed. They were responsive to our evolving needs and adjusted strategies accordingly to ensure optimal results. 
• Proactive Problem Solving: In instances where challenges arose, the agency proactively identified and addressed issues. Their problem-solving approach contributed to the successful resolution of issues and the achievement of project goals. 
• Collaboration and Feedback: They fostered a collaborative environment, actively seeking and valuing our input. Regular feedback sessions allowed us to provide insights and refine strategies, ultimately enhancing the project's success. 
• Project Tracking and Reporting: The agency provided detailed progress reports, enabling us to track key performance metrics and assess the impact of their efforts. These reports were instrumental in decision-making and strategy refinement. 
• Resource Allocation: They effectively allocated resources and expertise to different aspects of the project, ensuring that each digital marketing channel received the attention and optimization it required. 

Overall, the agency's project management and responsiveness were instrumental in the successful outcome of our digital marketing initiatives. Their ability to meet deadlines, adapt to changing needs, and maintain open communication channels has made our collaboration productive and efficient. We highly commend their commitment to excellence and professionalism in delivering results.

What was your primary form of communication with The Digital London?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we find most impressive and unique about this company is their unwavering dedication to results-driven digital marketing strategies. Their ability to deliver a 500% increase in leads, heightened brand awareness, and the successful expansion into previously unexplored areas of law underscores their exceptional expertise and commitment to achieving tangible outcomes. Beyond their remarkable results, their proactive approach to problem-solving, effective communication, and adaptability set them apart. 

They not only met deadlines consistently but also actively sought our input, fostering a collaborative partnership that allowed us to refine strategies and make informed decisions. This combination of outstanding results and a client-centric approach makes this company a standout in the field of digital marketing agencies, and we couldn't be more impressed with their work.

Are there any areas for improvement or something The Digital London could have done differently?

Offering training or workshops to help our in-house team better understand and collaborate on digital marketing efforts could be beneficial. This would facilitate smoother collaboration and more seamless integration of strategies.

BACKGROUND

Please describe your company and position.

I am the CTO of a software agency.

Describe what your company does in a single sentence.

We are a software agency based in UK

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Digital London to accomplish?

• Branding and Design
• Website Development
• Digital Marketing

SOLUTION

How did you find The Digital London?

Referral

Why did you select The Digital London over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The Digital London were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We need to create branding for annual report for our FTSE 250 clients and a Wordpress website with digital marketing service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A high performing website which aligns with the client's brand guidelines and content strategy with increase in the Keyword rankings using various off page and on page techniques

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team delivers on time and performs above our expectations.They very thorough and had keen eye for detail.

What was your primary form of communication with The Digital London?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The attention to detail aspect was phenomenal and the response time has been excellent throughout the project.

Are there any areas for improvement or something The Digital London could have done differently?

I cant think of many but maybe having a bit more detailed approach at the initial specification stage.